Purchased a Range Hood by ZLINE. The product is OK but there was a small part missing. Called the store and spoke to Michael - what a joke - this guy didn't even have the willingness to assist a customer with a recent purchase. Sure they carry good products but their customer service skills, they suck badly. read more

Ricardo Garcia is an excellent sales, very friendly, knowledgeable, and patient. He helped to get all I needed

I've been using Pacific Sales for around 12 years now for appliance purchases (I'm a developer.) Jack Ohanian, the general manager, and his team are outstanding. Always making suggestions that help my business grow. Any issues, they are right on top of it. Highly recommend them. read more

Jack the general manager gave us excellent service. I had to do an exchange through the Best Buy exchange department and I couldn't get a person to help me with my problem so I went to Pacific Sales and spoke to Jack. He explained in clear and concise words how to remedy the exchange. He also scheduled the delivery and pickup so it would be a smooth transaction. I really appreciate the great and explanation. read more

Excellent service from chris and Christian, we purchased washer and dryer from Pasadena location

Yes I recommend Chris Dickinson for his great customer service. Knowledgeable of ur needs in different appliances functions.

Ricardo the Experience Manager was outstanding. Extremely knowledgeable, friendly, patient and just plain helpful. Excellent experience especially when spending a significant amount of money. They had everything to choose from. Highly recommend Pacific Sales in Pasadena. read more

Chris Dickinson was our sales rep. And he was outstanding guy to work with. Pacific Sales is a great place to purchase appliances. Everyone there is very friendly and knowledgeable. I give them 10 stars read more

We bought our Kohler faucet from Pacific Sales a little over a year ago. And from the start working w/Diarra E has been great. She is attentive and knows her stuff! Her customer service skills are exceptional. We have reached out regarding replacement parts, a couple of times and her problem-solving abilities, and a genuine desire to ensure customer satisfaction resulted in quick solutions every time. Thank you Diarra! read more

The people who work here are great. We ordered a new kitchen through them (on sale) and they are keeping them in the warehouse until we need them. We also ordered toilets and a kitchen sink. Kate and Chris did such a great job dealing with crazy customers like me!! They are under the Best But umbrella. This means that you have a certain number of days to return an item AFTER you take delivery of that item. If you, like me, want to take advantage of a sale but can't take delivery right away, they will hold them for you. So much better than Home Depot or Lowes who make you take delivery when it's convenient for them. read more

mr. ricardo garcia is the best this is my second purchase from them and the only reason i went back is because of him. he goes above and beyond to help and when he says hes going to call you back he actually does. i will continue to buy from them as long as he is there. they offer quality appliances but with his knowledge and willingness to go above and beyond he makes it the perfect buying experience. if you need help go to him you will not regret it. thank you again ricardo and i will see you soon. read more

Went in to look for bath fixtures for multiple bathrooms for our project. Kate was incredibly patient, helpful, and thorough. She was extremely knowledgeable and organized and helped us make sense of all that is needed. read more

Pacific Sales Pasadena has been a fantastic partner as my wife and I remodel our home in Altadena. Very service oriented, great knowledge of products and great at communicating order status. *Kate is awesome! read more

I wanted to say how great of an experience I had while I visited Diarra Elahee purchasing my kitchen and bathroom fixtures she was amazing very patient, knowledgable, tasteful, and made sure we saved money!!! i would highly recommend that you come and see her at the pasadena store before you make any purchases anywhere else!!! read more

Pacific sales is where I shop for most of my appliances. The prices are competitive, and when you catch their promotions or sales, it is the best. The sales people here are very friendly and helpful especially Paul Kosta read more

Adriana and Anna were very helpful and knowledgeable! Great service... would go back here again.

Christian T and Chris were very helpful. Good customer service and great experience in the store!

over the moon with Anna's professionalism and super cordial and easy To work with. Highly recommended. read more

I wound going to Pacific Sales when I could not get help elsewhere to get the right range that would fit in in a 1980's designed cabinet space. Mike pulled out the range and we took exact measurements so that I was able to get one of the few ranges that would fit the space. Delivery from Fernando was excellent and fast. Overall very pleased with service even though I bought one of the cheaper models. read more

Had a wonderful experience buying a new dishwasher. Chris D. was so helpful and explained useful features for our consideration, and features which were cosmetic (eg, does one really need a stainless steel lined dishwasher). He offered pros and cons on certain designs/features and whether the dishwasher would fit in with our other appliances (eg, if we went with a towel bar design, would if fit in with the bar towels on our stove or refrigerator?). The whole experience was really more educational than being sold to. We started going to Pacific Sales when they had two stores and the founders still worked the floors. I am so glad that Best Buy has maintained that same customer experience. read more

Ricardo is a star. He works very hard to make the customer happy and satisfied! Been a long time customer of PS.

Diarra the plumbing manager was very helpful and knowledgeable, a pleasure to work with. I would highly recommend her to anyone looking for plumbing items. read more

I want to highly recommend Ricardo Garcia who is the best assistant store manager ever who went above and beyond to help me with an issue I had with delivery of my refrigerator and oven. He was very faithful to me and followed through with giving me specific detail that nobody else would give...and he didn't have to. He wanted to. That's the kind of service that is hard to come by. Professional, kind, and assuring! He was committed to helping me through my stressful process and I really appreciate it. Both my husband and I are very grateful for our Pacific sales angel! I highly recommend doing your business at Pacific Sales Kitchen and Bath with Ricardo Garcia! read more

Had a very positive shopping experience. Frank Martinez was very knowledgeable and patient. He printed out all the information in the washer and dryer I was interested in. He was upfront with additional cost for installation and additional required kits so there would be no surprises. There was no pressure and I left the store with information in hand to make an educated decision. I called back the next day after doing some research at home and Frank was happy to assist me in completing the purchase over the phone so I didn't have to make an additional trip to the store. Everything went seamlessly. read more

Diarra was absolutely great. A very knowledgeable associate. She helped us design a new bathroom. Great experience. read more

We purchased a cloths dryer from Pacific Sales. Showed pictures of the older unit including the wall/valve connection to the salesman. Salesman said no problem, although had to spend $40 for including a dryer generic gas kit. Unit was delivered on time, but the delivery people said that the current valve, which is actually on the same GE machine, was not one they would accept. Now i have to spend $100 to ask handyman/plumber to install a $11 valve and new dryer wont be delivered for another week. Once the unit is fully installed, we will see if the unit works. The previous dryer only lasted 5 years before the control panel failed. Poor Quality products, Poor quality sales read more

This is our third purchase from the Pacific Sales, Pasadena store. The selection at this dedicated Pacific Sales location is tremendous. From basic to high end and everything in between. On this occasion, Frank Martinez assisted us in finding a refrigerator that we really like based on space considerations, desired features, size, design, and price. He made sure to answer any questions we had. The process is so much more efficient here than at a big box store. Also, the General Store Manager, Jack Ohanian assisted us with a price adjustment and is very friendly and helpful. You won't get this high level of all-around great customer service anywhere else. read more

Laura G. was AMAZING! We are re-modeling our bathroom. She showed, described, and explained options and what would be best. Then she sat us down and looked everything up, printed everything out, cut and pasted all the picture pieces and placed them together so we had a really good visual on what it would look like together. She was also able to work with us pricing-wise...and price matching to get us the best price. And also it was great that we were able to get everything from one place. As for Laura, she was professional, courteous, and super knowledgeable about everything. Overall, it was a pleasant experience working with her. Thanx Laura! read more

This place has a broad selection of kitchen and bath products as well as appliances....A One-stop type of place. Diarra is beyond awesome. She is polite, pleasant, friendly and so knowledgeable. I ordered everything through her and it was seamless. She made it easy for me and I ordered a lot, and I do mean a lot but it didn't feel laborious. read more

Great selection of ovens and refrigerators. Location on lake street in Pasadena had easy parking. Without Pacific Sales would have ordered appliances online. Liked touch and feel products before purchase read more

We had the best experience with Jack Ohanian highly knowledgeable and great service and knows the products vary well thank you !!

Pacific Sales, Jack Ohanian, was just an exceptional, helpful expert -- I picked a GE model that was hard to get, I had tried a lot of places . . . he was an excellent communicator, did everything he could to get what I wanted and succeeded . . . it was a long wait, but the good communication made up for it, because he offered alternatives. Every time I wanted to check status, he was right there for me . . . and in the end, everything worked out right on time. The delivery communication was great, and constant, and no problem because they told me right where they were and when they would arrive, right to the minute. Any time I need something, I know where to go! And the appliance is just what I wanted, perfect. read more

In a single hour, Diarra saved my marriage. Simply put, she has tremendous knowledge that helped make decisions swift.. highly recommend

We recently purchased a range (oven/stove) from Pacific Sales in Pasadena. Ricardo Garcia made the purchase as quick and easy as possible (no simple feat since we had our three young children in tow)! Following the purchase, we hit a few snags with delivery - while Best Buy tried to work with us (and ultimately was successful), we reached back out to Ricardo and he assured us that if Best Buy was unable to deliver he would ensure that Pacific Sales would take care of delivery and it wouldn't be a problem. Although Best Buy was successful in the end, knowing that we had Ricardo and Pacific Sales as our safety net went a LONG way. Will happily purchase from Pacific Sales (and especially Ricardo) again in the future. Five stars! read more

Kate Reilly was outstanding in working out details and getting us an amazing deal! There are plenty of great options here and she helped us navigate through them all! read more

I am extremely appreciative of Kate's professional demeanor. I have been looking for a medicine cabinet for quite some time down. I did not know where exactly to look. I went to a couple hardware store and although they had a good selection of items, it did not seem like the quality and the customer service were meeting my expectations. I quickly looked online to see other location options and I saw Pacific Sales. I stopped by and met with Kate. She was very patient and explained all my options to me. She was able to give me some pricing on a few different models that I liked. I will definitely be reaching out to her when I am ready to finalize my purchase. read more

Diarra's service was great! Awesome experience, Diarra made the process very easy. I highly recommend it!!!

I cannot recommend Pacific Sales Store in Pasadena enough and specially the lovely manager Verine. Very knowledgeable and truly helping hand for the customers. Verjine gives honest advice and makes shopping enjoyable experience. Highly recommend Pacific Sales and make sure to see Verjine for all your appliance making desicaions. read more

Excellent service!!! Jack was very kind and helpful when I was not satisfied with my purchase. He worked with me to resolve the issue. Thank you! read more

I just had the pleasure of purchasing my new refrigerator with Chris at Pacific Sales!! Chris was so kind, professional and knowledgeable!! He was so patient as he guided me through my choices and was eager to answer all my questions!! He put my two final choices on the computer side by side so I could compare what each appliance had to offer!! Thank you again, Chris, for making my purchase so easy!!!! :) read more