Worst dealership I've ever had the displeasure of dealing with, I had my truck for less than a week and my right turn signal went out, then 2 weeks later my vents stop blowing, 1 week later my engine light went on and my left turn signal is going out, not to mention they treated me like a dollar sign, the manager was ONLY worried about how the salesman was doing not if I was happy or not. There was not a single person in that dealership I would ever want to deal with again and I STRONGLY urge you don't either. For the first time in my life I hate my Ford truck, it makes me very sad. I got a bad deal and had an even worse experience, the only reason I bought the stupid thing is so they would let me leave since I asked for my keys 5 times to no avail. I should have kept my former truck, it was 8 years old and I never once had to change a light! Only had to keep up on regular maintenance. read more

My review is based purely on their service department. I had to take my 2011 Ford Explorer in to get an oil change and to get the garage door opener built into the visor fixed. On the first appointment they never even looked at the visor because they ran out of time, they just assumed they need to replace the entire visor. I was promised a replacement part in a day or so, instead it took 1.5 weeks, and then another 3-4 days to get an available appointment. Next when I dropped off my truck the second time, I used their complementary shuttle to get to work. Once the repair was completed, I asked to be picked back up and taken back to the dealer. I called three times asking where the driver was at and kept being promised it wouldn't take too much longer. After an hour and a half of waiting, I finally just walked 1.5 miles to the dealer. What do I find once a get there? The shuttle vehicle just sitting there. I complained to the service representative, Ken, and he had nothing but excuses. He is there by himself, they don't have enough drivers, owner won't do anything about this, blah blah blah. His attitude showed that he didn't care on the phone nor in person. This attitude seems the same anytime I call the service department. Skip this dealer at all costs. read more

I'm pretty disappointed with Packey Webb. Went there for some recall work on my Focus ST, which did get done, and to have some warranty work done. They refused to do any warranty work on a technicality - Even though I called and complained before my warranty ended, they didn't look at my car until after it expired and "there's nothing ford could do." The service rep basically told me that the only way they'd do something was if I was the original owner or if I'd bought the car from them. On top of that, I was rotating my tires today and discovered that when they put my car on the lift they destroyed some of the body work underneath the car (a 3" x 30" section is completely missing). read more

The service at Packey Webb is the best. What impresses me is the quality of the staff. My service adviser today was Lee. She was professional but of equal importance to me was her positive personality. Mike Mohr Glenn Ellyn read more

Not surprised to see the many dissatisfied customers who will never buy from P.W. Ford again. Not only has my car had multiple problems but the service department is rude and could care less about alienating their customers. When I brought my car in for leaking coolant 10 days after I'd had it in for a recall issue, broken horn, and broken driver's side window I was told it was under warranty. Except for a $25 hose. So I'd have to pay for half the labor? ($400+$100 deductible) And that was them being generous. I was told if I didn't fix the hose and accept the repair it would be double that when I was back for the same situation without a warranty repair by Chris. I told them I didn't have the money. That it seemed ridiculous to charge me for labor they already had to perform as part or the warranty repair. That they were losing a customer based on this treatment. I asked why they hadn't caught this since they supposedly had just checked my car and it was full of coolant. None of this seemed to matter to Chris. After hanging up I called my mother who is coowner of the car and told her to tell them to just do the warranty repair. That we'd take our chances getting the hose replaced elsewhere. She called and left multiple messages for Chris, Loren, and customer service reps. The CSR said he'd take care of it. Chris never called back until the repair was done (3 days later than they said it would be) as did Loren who both said the work was authorized and too bad-pay up. The CSR-Keith offered to waive my deductible. I haven't had my car for a week now. I will pay $400 for a $25 hose. I have paid hundreds to these people in deductibles for issues with my 4 y.o. Car including a broken taillight they also tried to get me to pay full price for even though it had a bad seal. I will never buy another car from here, and I will make sue everyone I know knows how dishonest and awful this place is. The reason car dealerships have a bad name. Glad you only care about selling a car to a person one time and not client satisfaction or retention. Got corporate involved who actually helped us out and took care of us. Thank you to Heather who actually treated good customers well and made a horrible experience better. I will never be back here but may get another Ford somewhere else thanks to Ford corporate. read more

STAY AWAY! This is one of the most unethical dealerships around. My father is eldery and they took advantage of him. They sold him a used Escape for top dollar with a non-working a/c and refused to make things right and fix it. He purchased a 2016 Escape from Packey on May 1 2020 and not even two months later when it started to get hot out he discovered the a/c doesn't work. He is eldery and thought maybe he wasnt using the touch screen correctly so he just took it back to have them show him how to use the a/c and the finance guy told him there is something wrong with it and he would need to pay $160 to get it diagnosed. He you should have got an extended warranty. Like it is funny to rup people off. These guys will lie to you and rip you off do not trust anything they say. Bring a mechanic to check out any car they are selling you because they will screw you. In my opinion just go to a different dealer. Oh yea and it has been 6 weeks and they still have not sent the bank his $2300 refund. They sell you a shit car and steal your money. Can't get anymore unethical than that. It's amazing how people like this can sleep at night with a clean conscience. read more

Let me first say that I rank going to the car dealer right up there with going to the dentist....a necessary evil. I am happy to say that Packey Webb completely changed the car buying experience into a pleasant one. From the moment we were greeted by our salesman Dave Gurtler until we drove off the lot a few days later, the Packey Webb experience was a terrific one. I knew exactly what I wanted and what my 'no exceptions' were. 1. Pre-owned, and Ford-certified. 2. Explorer, 4 wheel drive. 3. Less than 35,000 miles. When my husband and I mentioned these to Dave, he knew which car to get in less than 10 minutes. We test drove it, and I was all ready for the big, long drawn out negotiation to begin. We knew what we could afford and what was reasonable (thanks to TrueCar). Amazingly, they accepted our first offer! Talk about honest and fair!! We were able to put down a deposit and come back a few days later with financing and a check from our Credit Union. My husband has a government job that requires us to have independent of dealer financing, and usually it is a huge hassle and the dealerships try to bully/strong arm us into a long, complicated meeting with their finance department to explain why. Not with Dave. He understood immediately and made the process pain free and hassle free. We were able to drive the car off the lot in less than a week after we test drove it; which has NEVER happened before. Special mention also goes to Chris S. who handled the signing of the documents and explained the ins and out of the still- viable warranty in ways we could understand, and being completely HONEST. We ended up extending the current warranty because the deal that Ford was giving was too good to pass up. Thanks to everyone at Packey Webb for making the purchase process seamless, painless and overall pleasant. If you are in the market for a car, head to Packey Webb and ask for Dave Gurtler. You will not be disappointed. read more

Please do never buy a car from here!!!!I was looking for a mustang as my first car.I was paying in full no month to month i had given them a check to hold onto for the car for them to hold it keep in mind i was told that Sunday when i go back Monday i have the option to decline the purchase if i wanted to that day i seen a peel in the bumper they said they would get it fixed but just through touch up paint over it making it look horrible so i went back Monday and they just gave it a wash down with a hose just water i seen so many paint flaws like chipping on the hood quater panel roof trunk the clear coat was chipping on the bumper the car was posted for 25,000 it was 2,000 over price yet i didn't argue price so going that monday knowing i had a choice not to get the car i told them if i got it they would have to get everything touched up they declined so i said i would not like to purchase the car to a the guys selling me the car surprised got a old white gentlemen that told us they transferred the check its now my car i have no choice if i don't take it they would get it delivered to my house when my mom argued that we were given a choice the guy said thats to bad how about you get a lawyer and argue about it not to be scammed the guy offend my mom calling her broke making her cry so the money was takin i didn't wanna take it to court so i counted paper work they said they would put a clear coat on the car but why put clear coat over clear coat and damaged paint i go to the Naperville ford dealer for all my cars needs i'm pretty sure it was also in a previous accident before my purchase considering they whole front suspension needed to be replaced after only 18,000miles PLEASE NEVER BUY A CAR FROM HERE!!!!!!!!! They also said they would top off all my fluids a oil change fill the tank up all for free wasn't a thing they said thev would toss in the glass repair kit yea they gave me everything in a little ford bag but but the repair kit read more

This dealership wasted 3 hours of my life in repeating questions when they knew full well a deal within my parameters was unachievable. Prior to my arrival, they had ALL the information in hand to thank me for my interest and beg off. Instead they had me drive an hour each way and sit for an hour to ask the same questions and come up with the same inability to get anywhere near the deal I required. Big waste of time and Ford will be made aware of this incident. read more

When selling a car they have big words to make you buy from them. But when servicing a vehicle under warranty, they will find a reason to say that it is not covered even if the written warranty clearly says it is covered. You cannot fight them. Nothing but a bull shit from their mouth. Buy from somewhere else instead of saving few dollars. people who have given good reviews and are very happy with the purchase, wait for any repair under warranty. read more

Packey Webb Ford tried to steal $500.00 deposit for a car NOT delivered. They lied about having the car I wanted. They delayed returning my money for more than one month. I had to bring in a lawyer in order to get them to refund my money. I wanted to give them zero but the program would not let me read more

While in for service that they screwed up (story below) I witnessed an Indian salesman making fun of one of the owners who has a walking disability. He was walking around the showroom clapping and saying "I'm John Webb I'm John Webb" and walking like he had a disability. I have seen the owner he was making fun of and thought this was very disrespectful. They had screwed up the latest Ford recall (Fuel Pump), and caused me to bring my car back after the first install. Not only did they lie multiple times about the issue of the car, but continued to provide false dates about when I can expect it back. It took 5 weeks, and a lot of headaches to get it back today. I wouldn't normally do this, but please, never do business with them. It was the single worst customer service experience of my life. The icing on the cake was them not cleaning my car when I picked it up today, and neglected to fill up the gas that they had to use during the replacement installation. I would not recommend this place to my worst enemy. read more

I just bought my first new car at Packey Webb Ford. My salesman, Mike G, was excellent. He listened to everything I said I needed and went completely out of his way to make sure I got the price I wanted and the exact car I wanted (I'm picky). He did not put too much pressure on me to buy a car that exact moment, as he knew I'm young with my first real job and this was a huge decision. When I bought the car, they gave me free maintenance for a certain amount of time and really hooked me up so I had minimal things to do when I drove off the lot. I did have some issues with the finance manager, as he was being a little sneaky. However, as soon as we figured everything out, he really made up for it with the great financing and payment plan. Overall, GREAT service. read more

Uninterested, wise crackin, useless...slimy salesman. Went there to look at used Explorers 2013-2014.While the prices were high some of the vehicles were in great shape. Salesman showed little to no interest.... in working with us. Had the personality of a door knob. Made a unacceptable comment as we walked away about you get what you pay for and that he gives up on customers. He should give up his gig and try a funeral home. We WILL buy an Explorer here very soon....we're pre approved with money to spend......just not ever at Packey Webb! Stay away....spend it somewhere else! read more

As James K. with earnest money I am having the same issue with Westfield Ford. They said they would credit my card and low and behold we get our credit card statement and there it was in black and white a charge on our card from Westfield. The finance gent said at the time of our signing of the paper work he said he would take of the charge off our credit card and it should not even show up on my credit card statement. How false that was. Wanted others to beware that Packey is not the only dealer that plays the sneaky games. read more

Prior to signing a PO for the sale and transport of a used 2018 Ford F150 on 4/15/20, Packey Webb Ford provided an inspection form upon request which stated there was no exterior damage present on the vehicle. Images of the truck received prior to purchase also did not show any noticeable damage. This information used as the basis for the purchase of the vehicle. When the vehicle was delivered to my residence on 4/24/20, I noted that the transport company had indicated damage to the exterior of the vehicle at the time of pickup from the dealer on their delivery report. I immediately notified the dealer of the obvious, excessive damage, sent pictures, and provided two estimates for the repair (the lower of which was $2600). After unsuccessfully trying to get in contact with the used car manager for three weeks and not receiving a return call, he finally answered and blamed the transport company for the damage and refused to cover the cost of repair. Even though the transport company provided pictures showing the damage at the time of pickup in the dealer lot, Packey Webb has assumed no responsibility and maintains that the transport company is at fault. Packey Webb continues to refuse to reimburse me for the cost of repair or to pay to have the vehicle repaired at a location reasonably near my home in Virginia. read more

$200 detail and I came to pick up the car and it was outside. I purposely came to pick up the car after the rain had stopped so I could drive it home and put it right into the garage. Why would you bring a new "detailed" car outside to get rained on? The manager wanted to make it right by wiping the beaded rain off. No discount, no satisfied resolution. I'm done with Packey Ford and I dont recommend their detailing services. Disgusted! Waiting for a call from Management. read more

I have to agree with several of the reviews about the integrity of this dealership. I have purchased 2 vehicles from here and will never buy another Ford at least not from here. I will be forthcoming that no I am not the slam dunk money down finance client my situation is a bit tricky BUT they doesn't mean I should be lied to or deceived. I had a Ford in the service department that needed a lot of repairs so the best route was to get out from underneath that car and buy a new one. So I went to finance and spoke with Chris Shuman who I had dealt with before and told him the situation. Here is where I began to see that I may have been deceived since doing business with them for the last few years. It starts with my warranty it was suppose to be for the length of MY LOAN well that was false I wasn't made aware that if I drove more miles a year then Ford thought I should then the warranty wasn't really the life of my loan, I still have 3 years to pay on the truck with no warranty and since I believed I was covered didn't purchase an extended warranty. This wasn't the first time I wasn't explained something the first time was the Gap Insurance on the first Ford. The only blessing to that was I did have it and unfortunately got into accident and that car was totaled. So I proceeded to talk to a salesman Eric Finion was upfront with him too. Yes, I got upset the first night because I was facing 2 car payments. The next day I was told that I couldn't get the loan nor could my co signer because we both have loans and mortgages. Ok that's expectable. What is not expectable is I was treated rude after that my phone calls weren't returned I had to keep calling. So my last option was to have a relative buy the car with there name that I knew would be approved. A few hours later I had to call and I was told NO they wouldn't work sorry there was no other options. Less then 3 hours later I went back to my old dealership which is not Ford and that same person was instantly approved. I now have a brand new 2019 vehicle. I returned to pick up the broke vehicle and was curious as to why that relative wouldn't have worked at Ford. Chris Shuman said the name came across his desk apparently with no explanation and I guess he didn't feel the need to ask or care at that point. So as I was leaving I informed the salesman Eric Finion I had a new vehicle and decided to speak to his boss. Eric heard the conversation and said that it was the finance department that basically didn't want to deal with it. So if a business throws their own counterparts under the bus and they lie about each other how badly do you think they lie to customers and how much deceit goes into selling us a car?? I could go into other examples of things I experienced while a customer with them but I wont. Not saying all Fords are bad but I would really look into other Ford Dealers if Ford is the way you want to go. As of today 12/11/2019 have not had a response to my review. read more

I bought my 2006 Mustang from Packey Webb ford and was very satisfied with the sales department (although the service department tried to take me for a ride). At the time I felt they were honest and the deals they had were fair. Times have really changed in 9 years. I wanted to check out the new Mustang and get a idea (although I know still early to turn in my current car) if I like the new mustang. I setup an appointment online. I was told 7:00 on Friday night would be a good time to come in and check out the car. Fine. I get there and the person I have been e-mailing (which must be a pen name) wasn't there. Wait you setup an appointment for me with a fake person... Strike one I'm sorry this is just rude. Then the sales man I get was just rude right off the bat. He told me they were cleaning up the car for the test drive and they needed my info. So I gave him my license. Then on the test drive the car was on empty so we actually had to stop at the gas station. To continue the rude treatment I was told by the sales man he couldn't leave me in the car with the key. Wait didn't I just give you a copy of my license. I don't think I'm going to steal the car. Just insulting. Then to make matters worse we get back and before any numbers were talked about the sales man tried to push a credit app on me. Then when I told him we would do that later he told me that was backwards. No not really. Of course to top the night off he had to insult my car. Even though I didn't tell him what I paid he tried to tell me I was ripped off. Then he tried to say the car was in fair condition. The car doesn't have a scratch on it and less then 30,000 miles. The number he came back with was out of line so I asked for my keys back knowing there was no way we would reach a number we both though was fair. Before giving me my keys though he felt like he had to continue to insult me. Then on the way out actually had the nerve to tell me to come back when it was closer to the end of my current lease. After you insulted me I think not. Buyer beware. read more

Be prepared to wait and wait and wait. Took two weeks to get an appointment for my oil change and then once I was there, waited two and a half hours to get it done. What a waste of an afternoon and little sincerity when apologizing for it taking so long. Take your car somewhere else for regular maintenance. read more

My brother used to be a service writer and has several degrees in automotive. Accordingly I am very particular about where I take my car for service. The staff is always very helpful and honest. Even when it gets busy they take the time to explain my options. I recently moved and tried taking my car to another Ford dealership near my house. The service was HORRIBLE. I decided that it was worth the drive to Downers Grove to get my car serviced. read more

i need to apologize to packey webb ford and specially chris (finance) and diego (sales) Chris was more than patient to go over my bill of sale and explain why it was so confusing. i did get the car for the amount we shook hands on and i shouldn't have been such a jerk about the whole thig. guess i have to look up what wine goes well with eating crow. i admit i was wrong and over recreated. again, i apologize. these guys sure put up with me when they didn't have to. i would recommend them highly. read more

We had a great experience with Packey Webb Ford in Downers Grove. Evan Woods was a pleasure to work with and went above and beyond to get us the car we wanted. We shopped around a bit but ended at Packey Webb as they gave us the best deal. I highly recommend Packey Webb Ford in Downers Grove! read more

My wife and I had our Ford Edge flooded in a lot while we were at work. Unfortunately it was a total loss, so we needed a car and knew exactly what we wanted. We loved our Edge so much that we honestly wanted to go get the same thing. We walked in and worked with Dave Gurtler, who was fantastic. He understood our situation and showed all inventory of Packey Webb and others. When we found some we liked, he printed out the stickers and walked line by line through the features (with a highlighter, which was awesome!) to make sure the cars have every item we wanted. We actually thought we had found one and he noticed that it didn't have remote start and crumpled it up immediately. I really felt like he was our advocate, which we needed at this point! Finally, when we found the one we liked, Dave helped us out for price and I feel like we both walked away feeling great about the deal. Thank you to both Dave and Packey Webb management for helping us be made "whole" again after losing our beloved Edge! read more

Very happy with service department. Tim was helpful as service rep, responsive and thorough. Have had my vehicles in for minor (tires, oil) and major work (fuel pump) over the years, and have been pleased with the outcomes. Will continue to use them for my service needs. read more

I have a 2006 Mustang GT, it's only got 41K so she's still newish and I'm really picky about who works on her. I've only had Ford mechanics do any work. I took the car in for my Winter prep oil change and check up, they were super. Now a week later, my battery finally died in my garage. I live. 5 minutes away. I picked up a porter, we did a quick jump, drove back in the Stang and got a good battery. I'm very happy here and know I will be a returning customer. Thanks guys and gals for a good service center! read more

We still own the Ford that we bought from Packey Webb back in 2007 (actually from the previous ownership, Joe Madden, which was just a week or so before the ownerrnship change). We've been extremely pleased with the service we receive from Packey in getting our car maintenance or repairs done. They are not pushy at all and I feel they give a very accurate diagnosis of what needs to be done. For the most part, their pricing has been competitive. Today, we brought our car in for an oil change and an inspection for our upcoming road trip. Lee O'hara was the service associate we dealt with and she was very professional and proactive. She told my husband about the current recall on our car's gas tank (which we did already know about), ordered the part and said she would call to schedule the replacement when the part is in. She also told my husband about a rebate and how to go onto fordowner.com to get it. We have had a great experience with our Ford Edge and it continues to be a reliable vehicle for us, even almost 9 years later and 75,000 miles. We will most certainly be considering another new Ford SUV soon and will include Packey on our car shopping list! read more

NEVER BUY A CAR FROM HERE I was looking for a mustang as my first car.I was paying in full no month to month i had given them a check to hold onto for the car for them to hold it keep in mind i was told that Sunday when i go back Monday i have the option to decline the purchase if i wanted to that day i seen a peel in the bumper they said they would get it fixed but just through touch up paint over it making it look horrible so i went back Monday and they just gave it a wash down with a hose just water i seen so many paint flaws like chipping on the hood quater panel roof trunk the clear coat was chipping on the bumper the car was posted for 25,000 it was 2,000 over price yet i didn't argue price so going that monday knowing i had a choice not to get the car i told them if i got it they would have to get everything touched up they declined so i said i would not like to purchase the car to a the guys selling me the car surprised got a old white gentlemen that told us they transferred the check its now my car i have no choice if i don't take it they would get it delivered to my house when my mom argued that we were given a choice the guy said thats to bad how about you get a lawyer and argue about it not to be scammed the guy offend my mom calling her broke making her cry so the money was takin i didn't wanna take it to court so i counted paper work they said they would put a clear coat on the car but why put clear coat over clear coat and damaged paint i go to the Naperville ford dealer for all my cars needs i'm pretty sure it was also in a previous accident before my purchase considering they whole front suspension needed to be replaced after only 18,000miles PLEASE NEVER BUY A CAR FROM HERE!!!!!!!!! They also said they would top off all my fluids a oil change fill the tank up all for free wasn't a thing they said thev would toss in the glass repair kit yea they gave me everything in a little ford bag but but the repair kit read more

I had the misfortune of having some car trouble with my 2007 explorer a few days ago. My SUV ended up getting towed to Packey Webb as it is close to my work, where my car had the trouble. The fix was going to cost me, and I had no problem paying for it as my car is a necessary evil for me. The experience I had with the service department started out well. They seemed to be on top of their game, and when they called me later in the day to tell me what they had to do and the cost of the fix, they were even accommodating enough to allow me to pay the fix off in two separate payments, something I desperately needed to do as I am currently paying for a wedding (something I mentioned to them). Well, they next day came, and I went in to pick up my Explorer. I had a different service member helping me than I had the day before, but they had made a file on my car so I figure everything is OK. Well, come payment time, I am told I am unable to make two payments and must pay everything up front. I don't know about many of you, but I don't exactly have an extra $500+ at the ready much of the time (especially now due to a, upcoming wedding as previously stated). They would not budge, and I ended up having to go broke for a week all because they made me an empty promise. The only reason I gave two stars instead of one, is because they gave me a slight (and do I ever mean slight) discount. Hopefully the next time I break down, I can be closer to a dealership with a more accommodating service department. read more

I had to get a new battery in my 2011 Ford Edge, which all of a sudden started giving me trouble turning over. I called the service department - he said - no problem - come on in, and we will take care of you. I was there 30 minutes later. Filled out some paperwork, and 5 minutes later they started working on my car. I waited in the nice lounge, had a cup of coffee and 40 minutes later my car was done. In addition to the fast service, they had also washed my car, and since my washer fluid was low, they had also topped that off for me. GREAT service all around. read more

The Service dept is very direct with answering questions, let you know what to expect and very timely. Very refreshing traits for a Auto Service Dept. I will continue to go back. read more

My first review was removed because the owner of the dealership requested it, and Yelp said I didn't have enough details, so here it goes, more details: We brought our car into Packey Webb for servicing--the airbag light was on. They "fixed" it. A week later, the light came back on. We brought it back, explaining we were about to leave on a planned-for-a-year, cross-country vacation. They let our car sit in the shop for a week, not giving us any info on when the part would be available or even if it would be. We called and called. It was only after I finally took to Twitter did we get someone to really address the issue and at least look into it. We called several times and finally got the owner of the dealership on the line, where he proceeded to BERATE US in the most unprofessional manner I have ever heard. He kept yelling (yelling!) at us, "you didn't buy your car from here, so I don't care! If you bought it from us, I'd bend over backwards to help, but you didn't, so I won't." We just wanted an answer: would our car be ready for our long-panned vacation? He wanted to know where we bought our car from, he wouldn't let that go, so we told him. He went on to berate the person and his business (also local) and accuse him of everything illegal under the sun. We hung up the phone, incredulous. Mr. Webb did call us back to try and walk back his outburst and aggressive behavior, but he only ended up yelling at us again. So, I took to Yelp and wrote a review. We then woke up the next morning to two unhinged texts from the owner, telling my husband to get me to take our review down. We, the customers, getting yelled at via text by the owner of this business, whom we have never met! Insanity. His texts were so outrageously unprofessional, we showed the texts to the local business he was disparaging--"you bought your car from Canada!" (no we didn't) "They took off the front panel to change the odometer" (no, they didn't) "you should have bought it from us" (no, we shouldn't have). They told us they've seen this kind of behavior before from him, and that he has a reputation for a severe temper and yells at customers and employees frequently. I read through his Yelp reviews and sure enough, I found similar reviews from other people. We have saved his texts to share with Ford Motor Co. We will never bring our car in for service there ever again (obviously) and we encourage you to not buy a car from there or use their service department. Go ahead and read all the reviews, you'll see we are hardly the first to point this unnerving behavior out. Buyer beware. (Yelp: is this review detailed enough for you? I can post the texts themselves if you'd like, you just let me know.) read more

The guys in the Service Department always do their best to help me out. I had an appointment for an oil change. The tech met me when I arrived in the service department. Friendly. Nice big waiting room with tables so I could get work done....warm, friendly environment. read more

I have bought two vehicles from salesman Craig Vincas. He and F&I guy Kevin are great. The service department at this dealership is what influenced further business with the sales department. One mechanic, Bob really helped me understand my new truck and mad me comfortable buying the truck. Thanks to all the guys there for helping me out! We will send you our friends wanting to buy. read more

Dealing with Packey Webb Ford was a real bad experience for me. Buyers beware the sharks are out to get you. I purchased a used vehicle from Packey Webb Ford in Downers Grove, IL. this past Saturday afternoon and paid cash for it. I was told the vehicle had a 12 point inspection and passed everything. On the ride home I noticed that there was a humming noise in the rear end of the vehicle. They were closed on Sunday so I had to wait until Monday to call them. When I called in on Monday I was transferred to the salesperson that sold me the car, who was Charles Franz. After I explained to Mr. Franz the problem I was having with this vehicle, you know what he did. He HUNG UP on me. This is no way to treat a customer. This is not a reputable business, buyers go elsewhere! read more

I had an unfavorable experience helping my Grandson with a car that he recently purchased. The Sales Manager told him and my Wife that "you can bring the car back in 30 days if something is wrong and we will fix it" Norman , the salesman, told them that the car was in perfect driving condition and had an inspection. When my Grandson drove my wife home 3 miles away, he noticed a smell of gas and when he stayed for a short period of time we noticed an oil leak on our driveway and the following morning was a considerable amount in 5-6 areas on their driveway of oil deposits. I Went Back To Packy Webb and spoke to Matt the Manager of the used car department and told me that they would not honor those repairs even as the Sales Manager gave my Wife and grandson his word that he would fix the oily leak and faulyuI sway bar. I even showed Matt the 5-6 blotches of oil on the driveway. I took it to a trusted Mechanic AT Firestone and they did a thorough inspection and this report was shown to Matt. He did not care and said he would not even consider anything. I bought several vehicles their in the past and will never buy another vehicle there I was lied to by Norman that wanted a quick sale and would not give the time to discuss my concerns when I went in today. Buyer beware .. think twice about going to Packy Webb . I have a bad taste for them lying to an 18 year old Grandson and would not want anyone else to have this unfavorable experience. They are your protypicsl sales hawks that car about making a commission. read more

A horrible experience as I bought a used car. I should have recognized the issues from the start and walked away, but I'm trying to warn you about this problem. First, the car was advertised with features that were not on the car. The dealership would only give one key, they charged for a second key. This car had less than 15,000 miles but one of the tires had been plugged instead of replaced. Finally, we had a lot of discussions about the price of the car. We talked about a bottom line figure that included all costs. Being from Cook County, we also talked that it included the additional sales tax from Cook County. A couple of months later, I get the tax bill from Cook County. Packey Webb didn't pay the bill and when I looked at the final write up, they did not include the Cook county tax. My fault for trusting this business to stick by their word. read more

My husband had seen a used truck on their website and was interested so we went in to test drive. That went fine. The sales person was personable and seemed pretty straightforward. There was much running back and forth to "the manager" as we talked price, price for trade-in (they had taken my husband's keys to test drive to assess) and finally came to "an offer". This was again run back to the manager and we waited, and waited and waited. There were two other customers that our salesperson was teasing that they were going to be charged rent because they had been there all day. (NOT a good sign.) Our offer was rejected and they wanted more money. We thought it was too high so asked for our keys back so we could leave. That's when the fun began ! One of the infamous Webbs showed up and was as aggressive and berating as ever we'd experienced. "Don't you know what an offer is ????" "Where are you getting your numbers ?" "I've been in the business 50 years ...." etc. etc. etc. I wouldn't buy a can of soup from someone with that kind of abrasive attitude so after many rounds of "Can we have our keys back" and multiple negative responses including "Don't talk to me like I'm a two year old !!!!" we were able to escape. Went to Napleton Ford in Libertyville and had a MUCH nicer experience, got a better truck for a better price and couldn't be happier ! read more

Purchased a used car on monday gave 1000.00 down payment , advised would be back with money on tuesday, called Tuesday at noon advised will be in that evening with money advised that was fine by salesman , came in and sales manger and one of the Webb boys , had sold the car , i guess a deposit isnt a deposit at this dealer . they then gave me a refund but kept copy of Contract. , i had to go back for it. I would question their ethics , also realized contract wasn't complete after I went back for it . read more

I took my car in for a repair. They told me it would take a few hours. Well Things happened and it was going to take longer. I understood and asked for a rental. They would not give me one. It took 1 week to fix my car after the damage they did. After picking it up I noticed that my check tire light was on after they had rotated my tires. I went in to the office to tell them and they sent out a young man to check. This young man was unable to understand or read what the invoice had said. He told me I needed air in my tires and he would go and ask if he could pull my car in and put air in my tires. I knew that they were upset with me and put this young man in the path of me being upset. My husband knew what they were up to and told this young man it was ok and we would take care of it. Packey Web has a lot of money by the way there lot looked , but no conscience of how they treat people. Even there own. Think twice before taking your car there. They profile people by how much you are willing to spend. read more