This place is the bomb.com. Customer service is out of this world. They are patient and have everything you need, including clear instructions (verbal if needed). Mick has helped me so many times. I love this place! read more

I want to pagano's today and had a great welcome in the store and a great customer-service by the cashier And I met Gus gave me a great customer-service So that's why I gave a 5 star. They will see again and will long time customer. I would like to say to the CEO this store best store I came in read more

Had to go here to get Key made during quarantine. They were so helpful and friendly. Made the chore fun. Thanks!

Pagano's is a great local hardware store that has always been really helpful and made me feel like they genuinely care to help you. I shop here quite often but today witnessed something that made me leave this review here now. There was a younger male working the register that greeted and asked every incoming customer if they needed help. At the same time, he was assisting someone on the phone and a customer that asked for help, great service. read more

Everyone is amazing there, Nathan in particular, but everyone who passed by was enthusiastic about making sure you were being helped. Nathan went out of his way to help us. This says a lot about your management, so thank you! read more

Always helpful! I went in with a block of wood I needed to replace for a dresser I was fixing up. They cut two pieces from scrap wood, for da free. Plus, I like that they try to give scrap wood away instead of trashing it. They also recycle batteries and light bulbs! Just a great local hardware store that makes you feel at home the moment you walk in the door. read more

Generally never has been my least expensive hardware store or painting supplies option, but figured the service was maybe better. Today I find that they won't take my return of an unused item. So, after 16 years of giving them my money, I will never shop there again. read more

Their website lists them open a 7 am. The sign on their door says as of two months ago they started opening at 9 am. Reading the door at 7:30 am, I was severely annoyed. Change your hours, fine, but CHANGE THEM ON YOUR WEBSITE TOO!!! read more

I love Paganos. They have absolutely everything I need for fixing up the house and spa. From paint to keys, garden supplies and lighting They have you covered. ALL of the staff is friendly and helpful too. Really refreshing in comparison to the lack of customer service at Home Depot. read more

Not the original location (since they sadly closed) but still a great, cramped, walk side ways down the isles, filled to the brim, find stuff you didn't even know existed but gotta have, kind of store. Has a M&P feel, wonderful staff, never rushed, bit pricy on somethings, hard to find items are usually here along with a large variation of the things at the big box store with the orange aprons...with out the hassle of a big box store. read more

So lucky to have Paganos in the neighborhood. Great service. Their paint department is excellent. Always seems like there is a person around to help me find things which is a great time saver. read more

The new location of this store shows some improvement. It's hard to give five stars yet as they still do not have a new inventory, so many services and products are not available. I loved the old store and am optimistic this one will be as good and better soon. read more

After a 20 minute wait and 3 trips back to the main store asking someone to open the paint department. When we finally gave up and told them we were leaving, we barely got a shrug from the clerk who couldn't have cared less. So much for steering our 30 gallon purchase to a local organization, they apparently dont need the business. read more

Such helpful people here. Always able to help me find what I need or suggest a creative solution. Thanks Paganos!

I love this place. So convenient. Doesn't feel like a large hardware chain and has everything you need!

Favorite hardware store on the planet! Every time I go in with some weird little thing that needs to be repaired on my 1920s house, the folks who work there can always help me troubleshoot and find some weird little item to fix it. I drive all the way from East Oakland to come here! Love it. read more

had my screen door re-screened and it took them 7days when I got home with it I found out they never replaced the wheels, didn't clean off his fingerprints from the frame when he was done and had the gall to charge $40. Never had a problem when they did it at the Lincoln store. Very disappointed with their services now that they moved. What happen. read more

What's there not to like about Pagano's? Sure I miss the old location, but the new location is well lit and the staff are super helpful.

Great place if you want hardware or general supplies for a job. Every one there is very friendly and helpful. If they don't have something they are not afraid to direct you to a competitor who would unlike alot of businesses. They also have free popcorn and 25 cent key making on Sundays. My only gripe is that it can seem cramped and not every aisle is clearly labeled. read more

Paganos is an old fashioned customer service hardware store. It is such a nice relief when you walk in the front door being asked if you need help finding anything. There is even a worker who greets you and opens the door for you when you leave. If you say what you are there for a worker is sent to assist you in helping locate and pick out what you came for and really seem to know their stuff. They are a little pricey but you have to weigh that against driving to a big store like Home Depot, parking, walking into a huge store with men oggling women who dare to venture there after driving through the area with vagrants by McDonalds and a throng of migrant workers hoping to be hired for the day. read more

It was very easy for me to give 5 stars for this review. Yesterday, I bought some a box of food for a rose bush. After bringing it home, I was not sure about it and took it back to the Pagano's on Central St (was on my way to Marine Village). I am so impressed with the service I received. I did not know at the time, that they were about to close or I would have probably waited to in another time, however, Austin, behind the counter and another employee, Lacey, greeted me warmly as I entered the store. They took back the item I did not want and with Lacey's help and another employee (don't know his name-wish I had it) helped me to select another type of food for the rose bush. I am so, so impressed with all three employee's. I love Pagano's and I feel the staff, at both store's, are committed and caring. I hate shopping but, I always enjoy going to Pagano's. It brings back memories of when stores were "human". read more

Moved to Alameda 3 Months ago and have purchased some Plumbing items from Pagano's and been happy with their service and Great selection of Products. .Recently made the mistake of going to Big Box Store last week to buy a Weber Grille and after awful service stopped back in at Pagano's at South Shore Store. Amazing selection of Weber Grilles. After talking to a Sales person, bought a Grille. Asked if they Deliver (Yes, Free Delivery). They then asked if I wanted it delivered assembled?? I asked, How much for that Service? Also Free!!!! WOW!!! AMAZING!!!! A bit of a Glitch on getting it delivered, but not the end of the World and it got done. Totally happy with Pagano's and it will always be my go to Store now!!! read more

Went to Pagano's on Central today with my son, in search of tools and hardware for his school project. The minute we walked in, Pam greeted us and asked if we needed any assistance. We were armed with a list of things that we have no idea what they were or even look like. The minute Pam saw our list, she immediately wrote down where I can find the items that we needed. I was so impressed with her knowledge of knowing exactly where everything was. As we were going down the aisles looking for the items Pam wrote down for us, Dave helped us gathered every single item that they have, Dave was so helpful, asking the right questions as to what we needed, helped us to determine what size, price of the tools and hardware that fits my son's project. When we were walking in the store, we were really worried that we may get the wrong items due to our lack of acknowledgement of our tools and hardware, but both Pam and Dave had made this shopping trip painless and breezy. Pam and Dave are Pagano's most valuable assets, they were so friendly, helpful and didn't make us feel like idiots. ( even though we were.) Superb services and a great hardware store. I would not want to go to any other hardware store unless I have to. Pam and Dave! You are the best!! read more

This store rocks! They might be slightly more expensive than a large chain hardware store, but personally I'd rather spend a bit more to shop locally. The customer service has been fantastic everytime I've gone. The employees really know their stuff and will take their time helping you. I have never felt rushed or that they were annoyed answering my questions. The stores are small, but they always seem to have everything I need and more. A+ read more

Great hardware store in Alameda the have a lot of items most store don't. They are a little pricey but you do get what you pay for. Chris in the plumbing section is wonderfull! read more