My family truly loves Piasans, We live in Lockport now... But I made the trip in to Brookfield and ordered a pizza I'm very upset that they would not allow me to order a quarter pepperoni on a cheese pizza it just doesn't make sense..... February 15th on a Sunday an older woman answered I don't know if this is their normal but that is not good customer service... I believe that you should give a customer anything they want for a price especially something that's simple.... Who heard of a pizza place that doesn't put a quarter ingredient on a pizza unless it's a specialty pizza.. I left there with a whole cheese pizza.... I don't know if the idea is going to make somebody order another pizza but it didn't work read more

Where to begin...... wrong pizza order THREE times!!!!!! Ridiculous. For the most part our waitress was MIA. Obviously would not recommend! You can do sooo much better Paisans! read more

My wife tried some of a co-worker dish, so she wanted to give it a proper try. We ordered takeout. The astetics are very welcoming. Giving a sports bar feel. Although we didn't dine in, it would be the kind a place we would choose. The food: I had the chipotle shrimp linguini. The dish was spicer than I expected. The pasta was over cooked and there was too much sauce. Flavor was average and the linguini was more like spaghetti. For the price point, I expected more. read more

Was in the area and hungry so we stopped by. Decided on the mozzarella sticks that came out hot and had a good cheese pull. Also had the thin crust pepperoni and cheese, good pepperoni and the pizza was baked perfectly. Overall great food and service. read more

Paisans Pizzeria - Pepperoni pizza - Pizza Near Me - Brookfield, Illinois

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Wayyyy over rated Pizza!! Thick Dough like eatin it if you had no TEETH!!! Expensive as Hell might as well go to Dominoes cheaper too

Oh where to begin. First off, it wasn't busy but it was slow. Took 30 min to get apps, no one refilled the water. We ordered what was advertised as garlic breadsticks with cheese in them that was just pizza with sauce on the side. No garlic, and I'm pretty sure this does not qualify as a breadstick either. The waiter said after the fact when he asked if we enjoyed it and said we were disappointed that "oh I wouldn't have ordered that, you should have ordered something else." You know, that could have been helpful information when we ordered. On top of this, no one ever came by to refill our drinks despite the place having only 4 other tables occupied beyond us. Food was mediocre, service was bad. And geez, $20 for breadsticks that aren't breadsticks? Rip off! read more

Very nice place Very friendly and the young lady at the register was very nice I will be going back i ordered a pizza with cheese and sausage was delicious read more

Very friendly staff service speedy the manager is the best I seen in a restaurant food come hot to you and the pizza is out of this world the crust so soft it melts in your mouth read more

Love the dragon, chicken wings! And I always get my pizza extra thin Well done, love it nice and crispy always on point! The manager Petey, is always a great host, very friendly, and always a smile on his face makes you feel very welcome at the restaurant. A gem in Brookfield. read more

Ordered a pizza and Caesars salad for delivery. My first time ordering from Paisans. The pizza arrived hot and tasty. I was impressed. Seemed to be quality ingredients in both the pizza and salad. I'll definitely be ordering again. read more

Good food, good service, and nice family ambience. I love taking advantage of their specials during the week.

As a customer of this location for over 30 years, to say I'm disappointed is an understatement. If I could leave negative stars, I would. I spoke with Mario three times regarding a dinner for my son's birthday, and even reconfirmed the date, time, menu items, and guest count two days prior. Upon arriving at the restaurant, Mario denied our reservations being placed for that day. Mario was unprofessional, unapologetic, and showed a complete lack of empathy. I have never experienced anything so humiliating. His response was essentially "oops," claiming he thought the reservation was for the following week. He made no effort to problem-solve, rearrange seating, or offer any type of resolution--instead, his attitude made it clear we simply weren't a priority. I have been in customer service for over 20 years and would never treat anyone like this. Especially a group of 30 people, including a mother carrying a cake and bouquet of balloons. After decades of loyalty, this was beyond disappointing. You've lost multiple generations of customers. My family and I will never return. read more

pizza was delicious ! wings Where delicious! Couldn't ask for a better service and better ambiance !

I couldn't believe the prices I went in there with two children $115? The pizza was real hard underneath I was not happy. I should have done the math before we ordered french fries pizza and some sodas this was crazy. I did not enjoy the pizza it was just plain nothing great about it. This is not an affordable restaurant at all. I'm sorry this I fully regretted coming here. The french fries were cold. read more

Horrendous customer service. Server forgot to put in our order and we waited over an hour (dining in). They did not even offer compensation or apology read more

Gotta give this place praise. Cheesy breadsticks are amazing. Worth the wait. Wings are on point , Tuesday they have 99 cent wings and 5$ 22oz drafts. Pizzas are amazing wide menu. service was great Alyssa made sure we had a wonderful experience. We will be back soon! read more

The pizza is really good the sauce is the best. Make sure to get some dragon wings too that's the best flavor

Paisans in Brookfield IL has the best chicken wings and Pizza! Try the Julie Salad too! A family orientated place to hop off the Metra train ,with great music, try them in the heart of downtown Grand Blvd feet away from Metra.Staff is super friendly too! read more

Excellent phone service when placing my order. Order was ready when promised, the food was ready to serve and all guests found it delicious! We appreciate the consistency and high quality of Paisans. read more

Great Pizza, ordered 2 jumbo pizzas and they were spot on. Sometimes they get it wrong, but most of the time the pizza is great. Merry Christmas read more

my favorite pizza since I was a kid. I live In Montana now and it's always a must when I'm back in town!

Paisans never disappoints. We ordered delivery today, regular thin crust with sausage and pepperoni and the stuffed sausage. Both were prepared well and tasted fantastic! read more

You guys fell off big time. Inflated price for a terrible pizza. The service is fine though. read more

Paisans Pizzeria - A bad pizza - Pizza Near Me - Brookfield, Illinois

I love this place, I com here every weekend and it always is so good and the workers are all really nice. The food is so good and never Dissapoints. read more

last night I had called roughly at 8:19pm where I spoke with the employee on staff she informed me they were still taking orders in which I placed an order for my son and his buddies celebrating his birthday. I ordered a Jumbo pizza with extra toppings and 24 wings. my grand total was just over $70 in which I was told the delivery would be delivered within the hour. nearly 2 hours later I call to see where my pizza was. They closing manager had informed me that they must have delivered it to another house and would process a refund that will take 3-5 days. then I was called again where I was told my order hadn't been submitted but was scheduled for 10 am the next day but it made no sense because the restaurant doesn't open till 11am. I was told Val would reach out to me and by my surprise I never received my call. I gave paisans a call moments ago where I spoke with val the GM and he said "I'll call you back around 4" last night when my goal was to feed my family I don't hesitate on ordering from Paisans in Brookfield, but since they made a boo-boo they can't seem to find a solution. poor customer service! I'll be taking my time and money where it'll be appreciate. read more

I am shook at the low reviews for this place. It isn't perfect but I definitely don't think it deserves such a low rating. Paisans is a somewhat local pizza chain with a few locations in the Chicagoland area. Their main food is pizza, but they have a pretty big menu of other options: burgers, salads, sides and alcoholic drinks to name a few. Their pizza is pretty good. While their deep dish pizza is more like extremely thick crust rather than traditional Chicago deep dish. But it is delicious pizza. Their dragon sauce is also a favorite of mine. On fries it's a good shareable. It taste like hot sauce and sweet and sour sauce mix together. My one complaint is that it is a little pricey. While the food is good, I wish it was maybe 10% cheaper. You rack up a high bill pretty quickly. Otherwise I recommend this place! read more

Was away on vacation for a couple of weeks and honestly myself and my family could not wait for our return to the best pizza in the area! Incredible choices but our favorite is always their double dough sausage! The atmosphere is relaxing and inviting, and especially on nice evening when you can sit on the patio. Staff is always great and ready to read more

I had a meatball clearly missing from my worse then subway 20 dollar meatball sub. fries were fine but do not save meal

Been a customer for over 15 years. But today I'm told I'm not in their delivery zone. The female manager was not very nice about it either.

This place rocks! Great pizza wings burgers salads. We always get the pizza well done which I highly recommend

Horrible service. They do not verify pickup person. I ordered a pizza from them through Grubhub as a delivery not customer pickup. My husband and I were at a wedding and ordered a pizza for our toddler children and their sitter. The Grubhub driver was turned away at pickup because they told him "the customer picked it up." I called them to address the situation and was told that someone else picked it up and that I need to call Grubhub. Instead of an apology or replacing the pizza, I was basically scolded and left to deal w it myself. The pizza was marked for Grubhub delivery. Why would the customer pick it up? They need to verify pick up person in the future. Needless to say, I will not be ordering from them again. read more

Server and ambiance were fine, but the food was just eh. We got the fried pickles and they were cut in big chunks which was not good, and the sauce was odd with them. Too tangy for pickles. Also, the Minestrone soup was NOT like any minestrone I've ever had. I complained because there was no pasta in it and was told they don't make it with pasta. It's veggie soup then and they should market it as such. Especially at $7.00 a bowl.. If they say it's minestrone because they put beans in it, that's crap too as mine had 1.5 beans total. If it were cheaper and marketed as veggie soup, then it would have been fine. read more

30$ for a pizza that looks like this after not being ready for more than 20 minutes past the promised time. Never again with this place. Manger said we had to bring pizza back to the store for a refund so we had to let the other pizza sit and get cold to return this one. BS read more

Paisans Pizzeria - $30 for this? We had to take it back to the store for a refund because they wouldn't believe us over the phone. - Pizza Near Me - Brookfield, Illinois

Food and atmosphere were great; service was subpar and the only reason for just 4 stars

Food is below average but the price is above average. Example: Burgers are 18$. Service is slow/inattentive resulting in an atrocious dining experience. Dinner with three adults and two toddlers incurred an automatic and undeserving gratuity in the bill. Server: Mario taught a master class in how to ruin someone's evening. read more

So unfortunate, owners work so hard for their brand to have a manager ruin it with their rudeness and unprofessionalism. The brookfield manager Monze is rude and beyond unprofessional. They messed up on one of the 2 pizzas I ordered. She asked the cook and confirmed they made a mistake. Yet I was expected to to text her pictures as proof( wich i didi). I had a party and was expected to take the cheese pizza away from the children so that can give me the pep and sausage pizza I had payed for. she then wanted to charge me half price for replacing it with the correct one. This was their mistake and now I have to wait another hour for half my party to eat It didint make sense. she began yelling over me disregarding what I was saying. She had the audacity to say next time if they make a mistake I need to bring it back (as in go to every child who has a slice in yheor place and tell them to give it back) wild! read more

Below average, chain pizza. No thanks & no need - plenty of other good spots. Not my family's cup of tea, nor my wallet's.

Pizza is not something to my personal liking it's a bit too sweet but many folks love them. It's nothing I would ask for but will eat it if that's the only thing around read more

Paisans has been a Brookfield, Illinois landmark for as long as I can remember. Their pizza is good. Their apps are good. Service is good. Delivery is good. Ambiance is outstanding. Kudos on the recent remodel. That all being said - it's good food. It's not outstanding, it's not exceptional - but it's a good place if you have kids and want a quick meal and good food read more

Paisans Pizzeria - Pizza Near Me - Brookfield, Illinois

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OK, first the good....We liked the ambience of the place, the server was friendly, and the lasagna was good. Now they're not so good .... We ordered three pizzas between the eight of us... the first pizza was ok but not that good it was supposed to be extra thin crust with just sausage and cheese but when it arrived, it was their regular thicker crust, we didn't want to wait another half hour 40 minutes to get another pizza so we just ate it but when we addressed it to them, they did not even offer to replace it Which really didn't sit too well with me because if I accidentally gave someone the wrong thing, I would be going out of my way to make sure that I gave the customer what they wanted and we're paying for ...the second pizza we got was The new pan pizza which they explained would take an extra 45 minutes to cook other than the other pizzas and we were OK with that but the sauce was way too sweet and not a single person at the table liked it. The third pizza we ordered, had Alfredo sauce with fresh garlic and fresh jalapeños it wasn't bad tasting, but it would've tasted much better on the thin crust instead of their regular crust because they called their crust thin but no way is it actually thin. There was also a ton of bugs flying around by the window. I understand it's normal for one or two to get in when customers enter the doors, but there was a lot. And my little one was scared to eat their food because the bugs kept landing on it. My little one has sensory issues and now refuses to eat any pizza now. :( I'd have a hard time recommending . Possibly, if you wanted to try the lasagna, I don't know about the other pasta dishes, but that one was pretty good but as far as the pizza we didn't really like any of them between all of 8 of us. I kind of wish we all ordered lasagna. read more