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    Pak Mail

    2.8 (46 reviews)
    Closed 7:00 am - 7:00 pm

    Services - Pak Mail

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    Love C.

    This place is under new management and it's terrible. Not at all the reliable service it once was. I signed up for a one-year post box and package receiving service. I regret this waste of money. It closed for days without notice except for a note taped on the door. No email or phone call. I could not access my pre-paid post box or receive packages. Again without notice they have decided to charge for accepting packages: $5 for small, $10 for medium, $20 for large or heavy items. This is not an honest way to do business and I will never go there again. Please do not waste your money or time on this place.

    Eric Y.

    Grossly over priced with aggressive sales tactics and offensively rude customer service. Don't take my word for it, check out the attached pictures for proof. Nas was my sales rep, who is the same name you will see in other one star reviews on Yelp and Google. It is a small operation, so likely the person most of us will get if you walk into the store. If you don't have time to read this or the other one star reviews, then you definitely don't have time to waste dealing with this company. Details: I was shipping an item pre-packaged in a wood crate from the manufacturer. Packmail offered me what they refer to as a "deeply discounted" shipping rate seen in the attached invoice of $765. For comparison, I also included a screenshot of what others subsequently quoted me to ship this very item to the same address ($300 when I include residential pickup from my home with a liftgate truck or $200 if you don't require that service and load it onto the truck directly). Pack mail didn't include pickup in their price. I drove it to their store. Nas was upset that I had this knowledge on fair market shipping rates, rude in his response and indicated "If I know so much about shipping, I shouldn't take advantage of their services." I had already told him I had no issue paying $150 above retail rates and wasn't looking to save a few bucks, but $150 above retail was insufficient. Seriously? I thought I was supporting a local biz, who clearly has access to even better rates than I do and $150 markup above retail to ship an item professionally packaged by manufacturer is more than reasonable. . Clearly they wanted to gouge me on the sale. No problem, I stated I wish to get my item back and take my biz elsewhere. They responded back unless I was able to immediately pick the item back up from their store, I was left with no other option than to pay. They knew I was leaving for Montana when I dropped the item off so this was not an option to pick up until the following week. (Reference other reviews that cite the storage fee, short on space excuse, and other high pressure tactics, etc). On top of the price being absurd, Nas noted it was *deeply discounted* off their normal rate of $1390 (repeat customer discount, terminal fee waiver, etc). Yes, if you are a new customer you would have paid even more. It appears $625 more! More than likely, it is just a made up discount. Regardless, this level of discounting alone is a huge red flag as it documents just how crazy of a markup they would "normally" apply. The alternative explanation is these are marketing tactics to make the customer feel good if they don't know true costs. Get educated and go to freightcenter.com to get actual rate quotes in 2 clicks. Here are examples of rates I recently paid in the past 12 months to show how crazy this rate quote is: pinball machine (4x the size and 3x the weight) via air cargo from Australia to Seattle is less expensive to ship than pakmails pre-discount rates on this smaller/lighter item. A chartered 22 wheeler semi truck full of timber with no other cargo from Montana to Whistler, BC is only 2x the prediscount pakmail prices for a 150 lb 14in wide poster display. Uhhhh? Yeah.... High pressures sales tactics include: Would not provide even a ballpark estimate range of shipping costs when I dropped off the fully packaged item off. Nobody else was in the store. It was 30 mins before closing. Knew I was heading out of town next day and said they would call with an estimate, but when they emailed the estimate they told me unless I took the offer I would have to immediately pickup the item or I had no other option than accept their price, which was obviously infeasible when I am two states away on travel. Performed work on the item I never requested or authorized (inspected interior contents despite me showing pictures of the inside on drop off, wrapped wood crate in shrink wrap, added 2x4 foot to bottom of crate - even though we explicitly discussed it was not required at drop off). Alternative businesses to consider: Craters & Freighters will pickup, pack and ship any item. They are honest and polite. I had them crate up 7 paintings for me over several years. If you already have the item packed up and just need LTL shipping go to: freightcenter.com. You will save a ton. You may also want to try North American Van Lines for household items you don't want to pack up. They have wrapped pinball machines in blankets and shipped coast to coast for $400. Never an issue. Nas will invariably respond to the review and point out how it was the customers fault. Reference all other biz responses to the one star reviews on google and yelp, where the biz takes no responsibility for the poor customer experience. Read those reviews. I surely wish I had done so. Save yourself a headache and major money. If you are a new customer, bring extra money as you won't get the same $625 discount as I thankfully got. :)

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    10 years ago

    Really poor service. Dropped my DHL express packet on Saturday and they did not ship it till Tuesday afternoon. Will never go there again

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    8 years ago

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    Page 2 of 2

    Ask the Community - Pak Mail

    Review Highlights - Pak Mail

    I used Pakmail and Nas to ship out gifts for my work team at the beginning of December.

    Mentioned in 16 reviews

    Read more highlights

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    All Service Moving

    (476 reviews)

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    We were transitioning from Puyallup, Washington to Portland, Oregon on April 28, 2026. All Service…read moreMoving had sent over Justin Bell and Gus to Load up our belongings and move it across the state. They Called us promptly at 0900 and stated that they were to be here in a few minutes. Communication was amazing! This is our first time working with movers so my fiancé and I were a little nervous. When we met Justin Bell and Gus, they had made the whole experience and transition so nice! I was very impressed of how quickly they had moved all of our items and furniture to the moving truck! They wrapped our furniture very nicely and always had an upbeat attitude( Side note, we live on the second floor) Throughout the whole process, they were chatting with us and laughing and just in good spirits, again I am very impressed. Once we got to our destination, they were quick and swift in retrieving our belongings and bringing them down stairs and was able to place my items where they needed to be. All of our furniture and items arrived with no issues and no complaints. I definitely recommend Justin Bell and Gus! If you guys are ever are needing Movers, really, get these guys! They are so much fun and made this move for us a GREAT experience! They are such hard workers and you can definitely see it in their work ethic and attitude! Thank you guys for an amazing job and the laughs! I appreciate you guys so much! Unfortunately,I was not able to grab a photo as they worked and moved so quickly!

    Incredible movers. Helped us go from Portland to Seattle smoothly. Drove quickly, packed things…read morewell, and were polite and respectful the entire time. Highly recommend!

    Pak Mail - shipping_centers - Updated June 2026

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