I'm really sad giving Palais De Jade only one star. This has been a favorite restaurant of ours for years as we are locals. The last two times their food has been below standard. Last night the sweet and sour chicken was cold, stale and dried out. The ribs had been over heated one to many times which made them inedible, we did send back our food. This has not been the first time the food quality has been poor, last week was the same. If you want regulars to return, as well as spread the word of your great food you have to raise your standard of food quality back to where it was and so far that has not happened. Maybe your cooks are cutting corners that you are unaware of. read more

the seafood sizzling rice soup was fantastic and the service was amazing wendy made it a great experience. can always appreciate good hospitality read more

Dinner was not fresh. Everyone in party got sick. Some went to Emergency room. One of the items ordered was supposed to be seafood combination entree. How is imitation crab seafood? Sad to say won't be returning. Service was ok. Waitress seemed like she'd rather be somewhere else. read more

We had the food delivered. It was delicious but we were somewhat disappointed with the abalone dish. However, their sweet and sour pork was the best in town. read more

A solid place to go eat. I have been looking for a good Chinese restaurant and a coworker recommended this place. I have to say not only is the lunch special fantastic but the service. This isn't your everyday Chinese place. It's a place for some fine dining. Call me basic but the sweet and sour chicken was phenomenal. The appetizers that come with it were good too. The egg flour soup, what I know as egg drop, definitely had me wanting more. read more

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Very good service, value, and ambience. I was greeted by Samuel who allowed me to sit at the bar area and I had my food within 5 minutes of sitting down. If your looking for a good lunch spot I highly recommend PDJ. read more

Hands down best Chinese food I've ever had!!!! The potstickers are amazing the sweet and sour chicken is all white meat through the whole meal not one piece of dark meat. The staff, I never had to ask once for a refill or anything for that matter keep up the good work. read more

About 20 years ago this place was great. I decided to try it again. It's decent. I paid $15 for my sesame chicken and had to pay extra if I wanted rice...since when do you not get cheap white rice with your meal? The orange chicken and sesame chicken tasted similar and the vegetable chow mein was lacking in vegetables but still had nice flavor. Will just go to Panda Express next time. read more

Never order third party delivery from here!! We got scrapes!! The bill was $70 & the food was dry and stale! They gave us days old food! When I called to add hot mustard to the ores they told me to call the delivery company. So gross!!! We used to love this place! Had many birthdays and anniversary's here!! Will never return or order from them! Discussed read more

Over priced and not very good. I ordered takeout and the cashier wasn't friendly at all. Disappointed because I remember it being so much better. read more

I have been here several times in the past 10 years, and I usually order the same thing. I took my wife out today for lunch since she wanted Chinese food I figured I would treat her to this place. I usually order the beef and broccoli plate, so this is what I ordered again. As I frequently eat beef I know the texture and taste pretty darn well, when the food came out piping hot I was anticipating a great meal. Sadly, upon taking a few bites of the "beef" and broccoli, it came to my fruition that this was not beef but indeed pork. As I shared some with my wife she agreed with me that it did not taste like beef nor was the texture like beef. So my wife asked the waitress if this was pork, as it taste like pork and the texture is not like beef. The waitress replied that it was indeed beef. As we took some food to go my curiosity got the best of me, so I took the "beef" and decided to wash off the sauce that it was in to see the true color of the meet. And to my suspicion is the exact same color and texture as pork. I am a bit disappointed in the quality of this meat and shocked that my wife and I were lied to about this meat. Take a look at the pic and you be the judge! Probably won't be back as this place is overpriced and can't believe we were lied to about the meat. Bye bye Palais de Jade! read more

Palais De Jade - Palace De Jaide Here is the "beef" I mean pork! - Chinese Near Me - Reno, Nevada

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I have visited this restaurant a couple of times now. I have enjoyed friendly, helpful service both times. On this recent visit, I ordered the Beef Skewers and Chicken Chow Fun. The beef tasted good, but was not as tender as I would have liked. The beef was tough and stringy. I probably would not order again. On the flip side, the Chicken Chow Fun was amazing! This dish is one I fell in love with nearly forty years ago when I ate it regularly at a little mom and pop place in San Francisco's Chinatown. Over the years, I have tried it in many other places, but none have ever come close, until now. This dish, with it's savory sweet blend of seasonings, is the closest I've come to the legendary recipe I so enjoyed all those years ago. The chicken is tender, and noodles are the perfect texture. Delicious! Now I know everyone has their own idea of what makes a good glass of iced tea. The tea served here is a perfect clear, moderately dark and flavorful beverage. I think it is a great glass of tea! Besides the smiling hospitable staff, the other thing I like about the service here is that, should you have leftovers, the staff boxes it up for you right at the table! No messing with awkward platters and serving utensils, and packing little cardboard cartons. I have really enjoyed my experiences here. Most of the dishes I have had were very good, the service is great, and the restaurant is a nicely decorated establishment. Good for lunch and early dinner, or more traditional dinner time, on your own, with friends, or a crowd! I would recommend giving them a try! read more

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I really really really hate to do this ! Because this place has been known as "fine" Chinese dining in Reno. I moved back here 9 years ago. I'm from the Bay Area and I know My Asian food! After numerous chances, ordering take out . Alas I have to say.... the food is salty. Everyone that works there look and act like they are in fear for their lives. Like they all are one step away from loosing their jobs! It's really hard to watch. So let's talk about the food. Last time I ordered. Everything was salty and greasy. It really bummed me out. Their prices are very high for the quality. I just wish we had a good dim sum restaurant here ! read more

Very enjoyable dinner. I recommend without reservation. Not the best Chinese food I have had (I prefer Szechuan) - better than most. Not overly sweet. read more

Worse Asian food ever. Generals chicken was tough and stringy. Fried rice was a "glob". Wife had cashew chicken and wondered if it was really chicken. This place went downhill terribly. Too many decent places to go. This is off our list. read more

Came here to celebrate my boyfriend's birthday. The lights were dim and the place slightly had a fine dining feel to it (because of the table set up). We ordered chow mein, walnut shrimp, egg flower soup and a couple of drinks. The server accidentally spilled my drink on the table, but it wasn't a big deal. Food was good, but portions were small for a Chinese restaurant. We arrived at the restaurant around 45 minutes prior to closing and, while we were eating, the staff was really trying to push out our food and clear plates as fast as possible to rush us out. I understand they want to go home, but it was rude. Because of the service, I don't know if I'll be coming back. read more

Palais De Jade - Chinese Near Me - Reno, Nevada

I had a Chinese craving today and stumbled upon Palais de Jade. My hope was to order lots of food so I would have leftovers. I started with hot and sour soup and it was truly amazing. I lived in China for a short time and have not had better hot and sour soup. Mu Shu Pork was next and it was tender and flavorful. The first miss was on the dry sautéed green beens. The beens were tough. Mongolian Style Beef was also a partial miss. The sauce was flavorful and good. But, my experience with this dish is that some places can make the beef so tender it almost melts in your mouth. The beef in this dish was slightly tough. I finished with Szechwan style chicken and it was beautiful. Palais de Jade surprised me with a full bar. The wine list was a little weak but OK. Finally, I have to comment on my Server, Mary. What a lucky break the restaurant got when they hired her. She was polite, attentive and fun. Overall I had a great dinner with lots to take home. I will go back soon. read more

Still sucks....probably will forever, just go to Hong Kong Diner all you need is a little Gas-X to be good read more

Palais De Jade - Chinese Near Me - Reno, Nevada

This used to be my go to Chinese restaurant. No more!!! I'm not sure if there are new owners or what but the food, the service and the ambiance is on a huge downward spiral. The once amazing seer and sour soup is now only average. The service .. well it sucks.. the last at the bar looked annoyed we were still eating at 8:30pm. The decor is very dated. There was no air conditioning, no music, and my appetizer came out iced cold!! Really?? You serve potstickers cold?? That raised an eye row for sure, then every dish that followed was carefully dissected. The walnut shrimp, beef with. Broccoli and cashew chicken we're ok, but not nearly like they were when Palais de Jade was the place to go for Chinese. They are now only average like every other Chinese place. That's sad for a place that was known for all good things and is now soo bad!! Then to top it off I got outside to get in my car, and I see a exterminator crew frantically doing their thing!! Gross!!! I'm thinking h maybe a mouse chewed in the HVAC wires??? It would take the original owners taking it back to have me eat there again!! read more

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Nice place for lunch with my friend. But not as good as I had remembered on past lunches a few years back. Service was fantastic and the ambience was super. Drinks great. I had the lemon chicken on the lunch menu, but it was a big piece of chicken, I had it in the past and it was pounded thin. Soup hot and sour was awesome. It still is an amazing place to eat. read more

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Great food excellent service. My wife and I shared one of the family combos. We enjoyed greatly. We however will not be bringing families as the price is too high to bring families to. read more

Palais De Jade is sooo yummy. My family has been coming here since before I was born and my grandma actually brought my mom Palais de jade takeout to the hospital on the day I was born. We continue to come here very frequently as the quality never disappoints! read more

This palace has definitely fell off, and they don't follow any COVID-19 restrictions, went to pick up my food and they had a nearly full dining room, as for the food I got shrimp chow mein, crab rangoons and veggie spring rolls, the shrimp smelled so strong of a seafood smell it stunk up my whole car, I shouldn't have eaten but I was out of town and about to drive back to Sacramento and was hungry.... now me and wifey got the runs! Will NEVER BE BACK! I first ate here in 1996 and they USED to be decent, now it taste like hole in the wall greasy Chinese food. And they don't give forks or chopsticks with your to go order (you have to ask) and the forks aren't even covered in plastic. Very poor COVID-19 practices, I bet nobody in back of the house wears masks or gloves. read more

General chicken and sweet and sour looked the same , couldn't tell the difference. Dry and hard chicken . Although chowmein was great !

I've been to this restaurant several of times with my boyfriend for his lunch break, never had issues with employees or food, but today i had asked the waiter if he recommended he lemon chicken, he said yes, so when I got my plate I tasted the lemon chicken and it was chewy and sweet, so I ended up asking the waiter if he can change my meal for another because it didn't satisfy my taste buds. He tells me that he has to ask his boss, he was very nice and understanding. But the boss wasn't interested in satisfying his costumers. Showed no respect not did he ask me anything questions, just jumped into conclusions and was rude. The boss comes back to our table and has the nerve to say "next time don't order that plate" with a mad face and doesn't excuses himself or let's me speak. I've never had an issue with this place not with any restaurants because everywhere I go is respectful and understanding. I could've paid for both of my plates but the boss never gave a chance to speak. And didn't ask how I felt. As an owner or a manager you are suppose to approach your costumer with a good attitude and listen to both sides. Not demand me to not order a plate that I disliked that I am obviously not going to order again. My mom knows the boss and I am 100% sure he wouldn't have treated us the way he did. read more

Here on a Sunday having lunch an we noticed that the lunch special menu has a Szechuan option for every catigorie except beef. You can only have the Szechuan beef ala-cart for alot more money not sure why it's not available,the server said it is because it's not on the lunch menu, we want to know "why?" read more

Wow! I went here last night for my birthday dinner and it was exceptional. The Shanghai dinner is a great deal for all the food you get! Every dish was unique and has a different flavor and all were great. We ordered sizzling beef with vegetables, mu shu pork, cashew chicken and sweet and sour pork. I would get everything but the sweet and sour pork next time! The honey glazed spareribs were one of my favorite appetizers and so delicious and flavorful. Also make sure to order the dinner salad if you get the Shanghai dinner! I don't even like salad and throughly enjoyed this one! The dressing is incredible and so great we even bought some to have at home! The service was outstanding, our water was never empty, our wonderful waitress brought everything and even served us. The decor is so pretty and the drinks are excellent as well! It's a gorgeous interior and was a perfect birthday dinner. It felt like fine dining with all the attention to detail and the care and time our waitress spent with us! To end the night she brought me ice cream, lit a candle and everyone sang me happy birthday. I don't remember the last time I had a meal this wonderful. read more

We are here a lot for birthdays. My favorite is the Mongolian beef but everything we have ordered has a good flavor. The restaurant itself is nice. We always sit in the back at a large round table that is pretty much private which is nice. The staff is nice and attentive. The food is always the same and consistently good. read more

Palais De Jade has had some ups and downs but currently it's the best Chinese food in Reno. Love the atmosphere. Perfect for conversation or a date night. So glad to report this place is back to how good it once was! read more

This was the last time I will eat at this delicious restaurant!!!! I used to work around the corner and I averaged eating here 5-8 times a month so to say I like the food here is an understatement. I love it!!! I understand the cost of doing business goes up all the time. However, a few years ago they got smaller plates to make the servings look bigger and every time I go in here the prices have been raised AGAIN!!! When I started eating here in 1998 I could only eat about half of their lunch combination plate and had a nice snack for later. All for $5-$8. Now the serving size is noticeably smaller (I can finish it), and the prices for half the food is $8-$12. The ala cart and dinner items took even a larger jump. I must say the food quality has always been good. I will mis this place. I'm not a cheap person nor do I mind paying good money for good food but to short change people I don't appreciate nor can I support it. read more

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Lunchtime on Friday and my first time here. I was greeted, seated, and had a menu and glass of water in front of me before I could blink an eye. I ordered a lunch special of kung pao chicken with hot and sour soup, spring roll, crab rangoon and fried rice for $8.00. The soup was brought quickly and was nice and spicy. The spring roll and crab rangoon came on the plate with the chicken and rice. Both were good but not spectacular. The fried rice is very simple but it's a generous helping. The Kung Pao Chicken was a little sweet for my liking and not enough heat. It was however, fresh and prepared well. I got excellent service including my water glass being continuously filled. While the food was not as good as I had hoped, the service was great. Definately a good lunch find. I was in and out in record time. The food was only 3 star in my opinion but the service was 5 star so I'll give it an overall 4 stars. read more

Palais De Jade - Lunch special with kung pao chicken - Chinese Near Me - Reno, Nevada

Excellent food at a decent price. Went here on a Friday night with a party of 7. The restaurant had many customers inside but we were seated immediately at a nice large round table in the back room. The service was very good and the food was even better. We tried: Honey Walnut Shrimp - very good. Orange Beef - outstanding!! a MUST get. Szechuan Eggplant - very good. Seafood pan fried noodles - not my favorite, but others enjoyed Kung Pao Chicken - excellent! Szechuan Shredded Pork - very good Baby Bok Choy with Wild Mushrooms - also excellent!! We enjoyed everything that was brought to our table. All of the food with wine came to around $150 for all 7 people, and we had leftovers. It was a picky crowd, they catered to all of our special requests, and every person thoroughly enjoyed the food and ambiance. We will certainly be back and we will be trying the peaking duck which needs to be ordered 24 hours in advance ($29). read more

Worst Chinese food I've ever had. This restaurant used to be pretty good so I don't know what's happened. I ordered a Po Po platter, Garlic Chicken, and Mu Shu Pork. I don't know if it was an oversight or just the way they serve things, but they didn't include any white rice with these three items -- in my experience, providing rice is pretty standard. First, the only thing edible in the Po Po Platter were the egg rolls and they weren't anything to write home about. The teriyaki beef stick was more like jerky; the ribs looked and tasted as if they had been sitting around since the previous day; and the paper chicken was just mush. The Garlic Chicken was completely tasteless and the sauce was some thick, inedible white goo. I threw it out. The Mu Shu Pork was also tasteless and dry. This, too, went to the trash can. And, to top it all off, these three dishes including delivery charge, tax, and tip was $90!! This is outrageous. In fact, these these three non-food items accounted for 1/2 of the total bill. If I had ordered white rice, it would probably have cost another $10!! Absolutely pitiful. Don't waste your time or money on this place. I sure won't!! read more

My boyfriend and I had a lot of dinners here when we were in Reno. There's a reason why this place is usually rated #1 Chinese restaurant in Reno every year -- because it is! It's pretty typical American Chinese food, but the quality is superb. The restaurant gives a more upscale, warm, and elegant ambiance. The tables are covered in white tablecloth and even the waitresses are dressed nicely. You don't have to dress fancy for this place, but sometimes I feel bad for coming in casual clothes because the restaurant looks so nice! The staff are very attentive and friendly. I don't think my water was ever empty whenever I ate here. All their food have been spot on. The dishes aren't oily at all like it could be with other American-Chinese restaurants. I really liked their egg drop soup and hot & sour. All their entrees come out hot and delicious. My boyfriend really enjoys the General Chicken and Mushu pork. I have enjoyed their Garlic bok choy and Black bean chow fun. You can pretty much order anything and not be disappointed. They have a pretty good lunch special as well. The prices for dinner isn't outrageous either! I highly recommend to anyone! read more

Best and most authentic Chinese food in the Reno area. Just about once a week I have to have the generals chicken. I know it's not the healthiest choice but it's just that good!!! I stick to the same thing just about every time when I go in with family or for meetings. Peking style ribs, walnut shrimp (which are the best shrimp I have ever had in my life!!!!), generals chicken, Mongolian beef, and house chow mein. Successful meal! Inflation is definitely this business strength. Staff is incredible, never let your glass of water go below 2/3 of the glass and always checking on you. New faces often though. read more

Can't stress enough how nice the staff is. Seriously. Awesome service. That aside, the flavors of the dishes are quite tasty but this is really not the place for the Chinese palette. The majority of the patrons (99%) are non-Asian. The menu is quite extensive and they dish up good portion sizes. Facility is clean. A perk is that they have a bar on site. If you're craving a cocktail w/ your Chinese food, this is the place. read more

I only give this four stars because as a single person I would like to be able to select a combo dinner so I can try several dishes. That being said, delicious - loved the 5 taste chicken which is deep fried but good flavors and the thick pan fried noodles and the very naughty but delicious boneless salt and pepper pork - prices run average $11 at dinner and much more if you go for the specialities. I also enjoyed the lemon grass lemon drop martini :) the atmosphere is great it's like the old style good Chinese restaurants where they had real tablecloths, the waitstaff dresses up and funky lounge music plays in the background. I read more

Palais De Jade - Chinese Near Me - Reno, Nevada

Ate dinner here for a business trip with a group of 5. We did the VIP dinner which was definitely more than enough for us. We started with the won ton soup which was really good. Then they bring out the appetizer platter which includes ribs, fried prawns, pepper chicken, spring rolls and beef. For the main course we chose 5 different entrees honey walnut shrimp, Kung pao three delight, orange beef and jade crispy shrimp. We doubled on the honey walnut shrimp and I'm glad we did because it was by far my favorite from the 4. Service was so good and the staff was very attentive, definitely a step away from your average chines food restaurants. Worth a try! read more

Hate to be 'Let's go Brandon', but this was a bad experience. Had a take-out order of General's chicken and Walnut Shrimp and both were lackluster. The chicken was over-cooked and chewy. The shrimp is bathed in a coconut cream sauce. With the candied pecans, it's WAY too sweet. The side of bland tomatoes just added insult to injury. At around $20 per dish, they really need to step it up! read more

Ripoff. $25 for the sizzling seafood; 3 pieces of shrimp that were over cooked and rubbery, 2 scallops (1 scallop cut in half) that were watery and soft, likely due to poor defrosting method. (I'm not delusional, I expect seafood to be pre-frozen in Reno.) Some clumps of imitation crab and a boat load of veggies. I don't mind veggies, but for $25 for a single plate, I expected more seafood than a portion for one person. Dumplings somehow burnt and extremely chewy at the same time. Extremely thick wrapper. Heard great things about this place, super disappointed. Here's the kicker, you don't even get steamed rice with the entree, it'll cost you extra. read more

Palais De Jade - Chinese Near Me - Reno, Nevada