A little back ground. I will admit, I was spoiled rotten living in San Francisco when it came to epic Chinese food. Since I moved back to Reno I have been searching for the elusive yet tasty, perfectly prepared Lemon Chicken. I can stop hunting now that I have discovered Palais. Their menu prices put me off of even trying them for a number of years now but out of curiosity I happened upon their lunch specials menu. And there I saw it. Lemon Chicken, 9 bucks. SOLD. It came with soup so I quickly opted for the Hot and Sour which is my favorite soup on the planet. It was wonderful! They added some sesame seed oil which I thought was a very nice touch that I hadn't experienced before. The lemon chicken was perfectly cooked, sliced and laid on a bed of lettuce, sauce on the side so it didn't get soggy. The fried rice was simple with a hint of smokiness. The eggroll had a bit too much 5-spice in it but who cares, it's an eggroll. The crab rangoon was a nice treat. The service was exceptionally fast. I had a family of 6 (complete with screaming rugrat) put their order in before me. I still got my lunch in under 10 minutes. read more

Best Chinese food in Reno. The only reason I did not give them 5 stars is because their fried rice could be better

Hands down the best Chinese restaurant in town!! Excellent quality and preparation of food. Atmosphere is very nice and conducive to conversation. You never feel hurried and the service is spot on. They never fail to thank you for dining in their establishment. Other restaurants could take lessons. Love this place! Have been going there for years and will continue for years to come. read more

We think we have found the best Chinese restaurant in Reno. The food, service and atmosphere were topnotch. We were very pleased with our dinner and highly recommend dining here if you are looking for some above the norm Chinese food. read more

One of the best Chinese restaurants in Reno. We go regularly (monthly), and food is consistently good ... large portions, flavorful, crisp vegies. Restaurant is clean. Service is attentive. read more

Finally I find a second Chinese place in Reno that tastes good. The generals chicken was very good. The rice was good. Everything was good! Even the waitresses were quick and polite. Definitely going back read more

best shrimp in lobster sauce in all of reno

Favorite place in Reno for Chinese. Ate there last night. Yum! Servers are polite. Owner very welcoming. Everything on the menu is to die for. read more

I'm new to the Reno area but I've already found a favorite local restaurant (and possibly the best Chinese food in Reno). Absolutely delicious, fresh, quality food and the friendliest staff in town. read more

We got take out. I was wishing we could stay because the ambiance is really nice. Great service. Hostess was willing to describe many things I wasn't familiar with. At first glance the prices seems a little higher than other places. However, when we got home to eat, the servings were huge! They were two meals. The food was really good too. We had a the special pan fried noodles and moo shu pork. Both were fabulous. Can't wait to go back. read more

This place reminds me of Imperial Hong Kong. English-speaking Chinese staff in white coats with black buttons, overseen closely by Joe the friendly but stern (to staff) perfectionist manager. We got takeout: sweet and sour chicken, po po platter, and spring rolls. It was all prepared fresh and in an appropriate amount of time (maybe 10 minutes). The S&S was good, typical red sweet sauce, my gf loved it. The chicken was high quality and tasty. The po po platter has so much goodness I can't even recall; a smorgasbord. My gf also liked the spring rolls, which I don't usually eat anyway. The brown rice was really good with the meal. The 1 entree, 1 app, and 1 side item fed three adults well, so the portions were exceptional. I'd like to return to try some other menu items and actually eat in the restaurant. The atmosphere is high class even though it's in a shopping center, appropriate for business dinners or a night out dressed up. Casual dress works too. read more

My boyfriend and I ordered almost $60 in take out and was slightly disappointed in the quality of the food. Some of the dishes were greasy and the others were dry. We were hungry so we went ahead and ate it anyways which was a bad idea because i spent the remainder of my night on the bathroom floor thinking my stomach was going to explode. We wont be returning. read more

Worst dining experience ever! Went for lunch with co-workers and was told that there is now a minimum $8.00 charge per person. Therefore, the simple soup I wanted was not an option, so I opted to order nothing. Not only did I not get to order lunch but the waitress actually took my place mat and silverware from me. I have never been treated so poorly in a restaurant. The manager did not care about the rude waitress when I mentioned it. read more

It started with the customer service, plain rude. When it comes to the food. it's okay. i have had their seafood soup, that's pretty good but it killed for me with their customer service. Find another chinese cuisine spot!! on a side note, one of my friends told me they have a problem admitting they mistake (they found a piece of hair in their takeout, told them and they denied it) hmmm shaddy. read more

This is normally our favorite place for beef chow fun. Today they didn't have any chow fun. While the other food was good, we're not sure if we'll be back. read more

The service is excellent. The food quality is excellent. You get a great value for the money in my opinion. I have spent much more for the same level of service at fine dining restaurants. Thank you for treatng people the way you do. It matters! read more

Have eaten here on a number of occasions and every time it is a great experience! Firstly, the staff is great. You will always be attended to and have a full drink. Secondly, the food is some of the best Chinese I've had including living in California and on the East Coast. All the meat is very high quality (to me what makes and breaks a Chinese restaurant). The food is never greasy or overly salty. Food is flavorful and hot when served. Prices are quite fair, especially since I always have leftovers. Finally, the ambiance is very enjoyable. It is clean and comfortable. Highly recommend! read more

One our favorite places for Chinese food in Reno. The service is always super friendly and the food is fresh and very flavorful. It is a fancy dining experience and the portion are large enough to share. read more

Lunch specials are the bomb!! My kids and now my grandkids and I are regulars. Dinners are wonderful. Walnut shrimp is like no other. Never fails me after many years of wonderful food. Lunch at least once a week and same goes for dinner. LOVE this place. Give it a try, you will not be disappointed!!! read more

Palais De Jade offers some of the best Chinese food in Reno. The food is amazing. the service is attentive, but not overbearing. This is a great place to go for a nice dinner, a date, a romantic evening out or any other occasion. My family and I love to go here. read more

We arrived about 7:40 after a holiday concert. Just after entering the restaurant, the female bartender asked about the number in our party and a guy in an orange shirt jumped up and directed two female bus staff to show us to our seats. They quickly added another serving to the table and provided menus and filled our water glasses.. After studying the menu, we made our selection and settled back to wait for our server. And wait. And wait. Finally, after signaling the guy in the orange shirt who was concentrated on his phone, our waitress appeared. She apologized but we didn't think it was HER fault because there were only TWO waitresses in the nearly full restaurant in addition to a private party in the back room. We gave her our drinks and food order and settled back for yet another long wait. Finally I got up and approached the bartender to ask where the drinks we ordered 20 minutes ago. She motioned to the drinks sitting on an end of the bar and stated "oh, that's my fault". I wonder if she had asked the servers where the drinks that she had poured 20 minutes earlier were supposed to go??? We finally received our order gracefully presented by our waitress. As we were leaving, our waitress apologized for the service. All in our party declared it was not her fault but rather the self-declared male "manager" in the orange shirt at the bar with his back to the restaurant that was continually playing a game on his phone clearly heard throughout the restaurant. As we were leaving, the guy in the orange shirt finally declared that he was the manager. Our perception of a manager was someone who pitched in and helped out if/when other staff were unavailable for whatever task. Guess this guy didn't think that way because he was the only male in the service personnel at the restaurant read more

Decent-good Chinese food, very posh decor, and excellent service which is probably why they can charge as much as they do ($7-11/dish). When I decided I wanted Chinese food for dinner, I was shocked to be brought to Palais de Jade. The first thing you notice when you walk in is the beautiful bar, with a slightly older crowd sitting around drinking cognac and wine (I felt a bit out of place until I saw a couple of families with younger kids sitting around enjoying their meals). The service was really impressive (especially after years of crappy restaurants around colleges) - at least four waiters were constantly checking on our table throughout the night, and our water glasses were never empty. We ordered the westlake beef soup - delicious, the minced beef practically melted in our mouths and was perfectly seasoned - maybe the best I've ever had, lemon chicken - lightly coated and deep fried, but not at all oily, mongolian beef - not very spicy, but well flavored, chicken fried rice - slightly dry, but yummy and had huge pieces of chicken, and tofu, black mushrooms and snow peas - which was in a gravy that I didn't really like, but wasn't too bad all in all. The drink menu also had champagne in addition to the wine and liquers - I also saw a couple with some margarita looking drinks that looked super good, but I wasn't in the mood when I went. After trying a few other places in Reno that weren't that hot, I would definitely recommend Palais de Jade. Hell, I'd go there again just for the service. read more

I've been going to this place for years. I have noticed that recently the food is not quite what it used to be, but it was still good. Today, however, it all changed. I ordered my favorite dish, Kung Pao chicken, and when it arrived I took a bite and knew immediately it was not right. What I was eating was not chicken. It was fried tofu. I got the waitresses attention and told her. She proceeded to argue with me that it was exactly what I ordered. Excuse me, but I am a 40 year old carnivore. I think I know the texture and taste of chicken, as well as god awful tofu. Not to mention I order this dish at least once or twice a month at this exact place. It was tofu. No doubt about it. The manager was called over and she argued with me as well, regardless of the fact she recognized us as regular customers. I was angry that they insulted my intelligence but I didn't yell and scream at them. I was more flippant than anything. They told my mother and I that we didn't have to pay, but that they would no longer serve us and to never come back. This is how they treat regulars. I would strongly advise finding another Chinese restaurant to eat at. read more

Had lunch here last Tuesday. Very nice atmosphere. Only three other tables had people during lunch hour...not a good sign. This used to be my very favorite Chinese restaurant, but not after this lunch. Our Waitress was friendly, but did not speak very good English & we had to point to items on the menu. Hot & sour soup was just average, not spicy. I ordered pud Thai, hold the shrimp & have double chicken. Instead, They gave me tons of extra tofu, but very little chicken?? It also tasted very fishy & I hate fish more than I hate tofu. Worst Pud Thai ever. Hubby ordered scallops with snap peas. Scallops were undercooked. Came with a spring roll with zero flavor, so he only ate one bite of it. Wish I had ordered the General's Chicken! Our guest ordered the orange chicken, she only had a few bites & then pushed her plate away. I was afraid to ask her why she did not eat it? Maybe they were just having an off day because they used to be the best in Reno. read more

I was very disappointed in this restaurant. I have read that the food is excellent, but I have tried twice to eat here and was turned away both times. They are open until 9:00pm and the first time I arrived at about 8:40pm, expecting to order food to go. I was told the kitchen closes at 8:30. Ok. Disappointing but fair enough (I went to P.F. Chang and was served with a smile). I returned last night (Sept 6) at 8:10pm. I entered and sat down at the bar. The bartender and hostess(?) both quizzed me on whether I was planning to order food. The tone indicated that it would be an inconvenience if I ordered. I asked if the kitchen was closed, as I understood it would be open until 8:30. The ladies begrudgingly told me it was open, indicated that I needed to hurry if I was going to order food, then said I was not permitted to order food from the bar. Apparently, my hard earned money is not valued at this establishment and I won't try to eat there again. The two times I entered I was treated in a manner that bordered on contempt and this is not the type of business I wish to patronize. read more