oh my goodness, i have one word "Teri!" everyone needs to ask for Teri the next time you go in. she is seriously phenomenal when it comes to serving you with a smile. My boyfriends apple pancake came out a little burnt, but we aren't complainers so we didn't care. Teri saw the burnt pancake, came up to us and took it off our bill AND gave us another one on the house. she was seriously so amazing, we will be asking for her every single time we come back. The food is always amazing when we go, just this time it was a little busy so we are sure that is the reason the pancake was a little burnt. The atmosphere is so cute in there too, we just love going there as a couple! Seriously, if you want everything to be amazing, get Teri. We have had her twice now and just adore her to pieces! This girl deserves a RAISE!!! read more

Obviously we go often here, can't believe how tasty the breakfast is. While we were there someone got the old fashioned apple pancake they said it takes 30 minutes to make as soon as they brought it out, it made the whole place smell delicious and looked so good will be getting that next time. The Smores waffle was sooo good, very rich it was like a dessert but it was all gone when I was done. Place was clean and staff is always friendly. Can't wait to come back soon. read more

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We took kids & Grandkids to our favorite breakfast spot, l ordered a apple pancake, everyone had a piece, had a Western & cheese omelette, Banana pancakes, also buckwheat pancakes, "Gluten free " I had buttermilk pancakes w/strawberry's & whipped cream. Everything was hot & ready. We also had the best waitress "Kyla" she was a 10 of 10, Dave the owner had the best staff. Thank You "Famous Dave" read more

Wonderful service. A great location on a corner strip mall. The food was solid and hit the spot. Again, what great service. The menu offered reasonable options and their home grown staples. We will be back. Fresh brewed iced tea is always a plus! read more

Very simple went early on a Friday morning because my family raved about this place that we had to try Whitewater in town but told me on the weekends they're always super busy with a long line So many great options from the Dutch to the Apple cinnamon breakfast We visited on a Friday morning. There was no wait and we were able to be sat right away. We got the southwest omelette, which was massive filled with onions and peppers and vegetables with cream and salsa. The big breakfast with two links to bacon and ham, eggs, hashbrowns, and pancake pancakes In the star of our show the blueberry pancakes There's so many options that it's hard to choose, but knowing that we had blueberry pancakes is what I stuck with. They were delicious and fresh with a great blueberry taste. The shelf is omelette was fluffy, filled with all of our favorite veggies and lots of sides of cream and salsa Our waiter did a good job of making sure we had drinks and everything we needed for our breakfast. He can come back to make a double check. A nice casual breakfast café with a large menu to choose from breakfast wise you could dream of They have a shared parking lot with the shopping center so parking can be kind of hard but there's plenty of spaces The bathrooms were very clean and operated perfectly I'd suggest to plan ahead if you're coming on the weekends or try to be an early bird Although we didn't get a try their famous Dutch pancake or apple pie pancake our breakfast was delicious read more

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Excellent food and service. We have been here many times and it is always great. Highly recommended.

Always great food. Service is good. Can't go wrong with the entire menu. German pancake is My go to read more

Well, as much as I enjoy a good breakfast, value for what you get is lacking at the factory. First off service overall is solid. Ambiance is okay. Nothing special. Tables could be cleaner. Nothing worse than leaning on the table only to have your shirt sticking to it. As for the food, my go to is the flapjacks. 3 thin pancakes. It would be nice if these were made all the same size and all cooked the same as far as doneness. Seems the trick is the chef makes one pancake a good size, and it's browned perfectly. However the other pancake is not cooked as well (not as golden brown as the top pancake) and both the other pancakes are smaller than the top piece. Come on pancake factory you can do better. Please. The kicker is prices keep going up. Guess what, I'd be willing to pay more if I still get the same quantity and quality as in the past. Overall very frustrating experience to say the least. I'd consider other options until PF can make consistent pancakes the same size and cooked the same. read more

Pancake Factory - Flap jacks. Top fj is browned nice and a good size. - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

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This little place in the strip mall is definitely as good as any pancake House you can go to. It definitely stands out because they have such a wide variety of styles. I had a Dutch baby and it was delicious. They offered fresh fruit on top of it with whipped cream and it just made it a great experience. I waitress was friendly and seemed to know most of the other people in there so this is definitely a spot where people return day after day. If you haven't tried it you need to at least stop in one day it doesn't have to be a special day it could be just today you want to try something different. read more

For a local mom/pop breakfast place, this place is five stars. The food is amazing, specially the apple pancake (super soft). The server was super nice and the place is clean. read more

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Slooow, 45 minutes and no food. Manager did not care about timelines. Service from cook staff has steadily declined.

This was my second time here. Our service was fantastic. Garrett greeted us and had us laughing the whole time - as if we had known him for years. It took a few minutes to decide what we wanted. I ended up getting the Southwest Garden Pancake and my dining partner got the Western Omelette. Both were fantastic. I added sausage to my 'pancake' which was actually more like a quiche/frittata and really enjoyed it. We were quite surprised to find out that hash browns do not come with the omelette. Given the price of their often baked omelets ($12 for the Western) we expected it to come with the toast and hash browns. Overall, if you're in the area, I would stop in. But know that this isn't priced like your typical diner. read more

Pancake Factory - Southwest Garden Pancake Hasbrowns - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

A delicious breakfast altogether; the baked omelette takes a bit longer and they let you know ahead of time. It's worth it in my opinion. I got some salsa, sour cream and cholula with it. It tasted fantastic. I upgraded to the potato pancakes on the side and it arrived with applesauce and sour cream. Also delicious. The kids chocolate chip pancakes were delicious according to my daughter. We went around 8 am and it wasn't busy at all and it was a very pleasant experience overall. read more

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The food was good and the service was as well. However, their pricing is very strange to me. They charge you for an omelette and they add an extra charge for three eggs and they're calling it a surcharge. How ridiculous is that? So, not only are you paying the charged amount for the omelette you're also paying extra to have eggs in the omelette. How else would you make an omelette? I'll never go back there again! read more

Have come here often over the last few years. So many things I like keep me coming back. First is their bacon - thick cut and flavorful. And their Ban Berry Crepes with their fresh whipped cream. Omg ... you will remember these and that craving will sneak up on you to come back again! Coffee always hot and delicious with fresh creamer. Eggs, omelettes always good. We haven't tried their oven baked specialties yet. We like the back garden room the best as it is a little quieter and a nice airy atmosphere. Our favorite is their lovely outdoor patio - weather permitting. Always great service with friendly wait staff. Today we had Emerson and she was so nice and attentive. This restaurant isn't around the corner from us but we still take the extra few minutes to drive here because they make it worthwhile. read more

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Looked for a local breakfast place during a recent visit to Detroit for a wedding. We found this place about a mile from our hotel in a northern suburban area. The Pancake Factory is a pretty large restaurant and our group of five was seated pretty promptly, despite the fact that we arrived about 9:30 on a Saturday morning. My wife had a huge greek omelet that was full of tomato, onion, spinach and feta. Pancake Factory bakes their omelets so it was pretty toasted on the outside and a bit more done on the inside than she would have liked, but still very good. I had something called a Shelby Benedict.....poached egg and sausage on top of English muffin, topped with some kind of mushroom/sausage/cheese sauce. It was again a huge portion, very filling, and tasty. Coffee was really, really good. Service from Garrett was attentive and fun. Thanks Pancake Factory for a good start to our Saturday. read more

My favorite breakfast spot by far!! My go to is always the chocolate chip pancakes and a vanilla iced coffee. Both topped with their house made whipped cream which is the best whipped cream I have ever tasted. The first time I went there and they brought the dishes to our table, I thought it was ice cream! Very creamy and delicious. Usually always a wait on the weekends but definitely worth it. Would highly recommend if you are in the area! read more

Pancake Factory - Chocolate chip pancakes - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

Delicious specialty pancakes and a large menu to satisfy anyone. Typical diner-like experience but worth the wait! read more

Pancake Factory - Greek Garden Pancake & Dutch Baby Delight - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

One of my favorite breakfast places ever. I always get the French crepes with cream cheese filling. I have also tried their omelets and Dutch baby. These are all amazing. It usually gets pretty crowded and can have wait times. The service is decent as well. read more

Pancake Factory - French crepes - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

Honestly the place was super packed so we assumed it would be good food. Wrong, my daughter ordered the sundae waffle, yes I knew it was going to be sugary but it was almost too much sugar to eat, she instantly got a stomach ache. It was pretty expensive for a single waffle with chocolate whip cream and some strawberry syrup mix. Again, my fault for ordering a sweet treat but it was over kill. My "skillet" was so bland. There was hardly any flavor to it, it was not good at all. The prices were high than most breakfast places and the food wasn't even that good at all. We were seated in a back room, the service was good, I wish the food would have been good to. I will not return to this restaurant tho. read more

Pancake Factory - Biscuit and gravy skillet. - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

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Recommend you stop by for breakfast or brunch at the Pancake Factory. The service is prompt and most importantly, the food is good. I believe it's a locally owned and operated restaurant. I always look for places like this. You should too. Clean, prompt with good food. Give them a try. read more

I really like this restaurant for breakfast, although it is one of the more popular restaurants in the area and they don't take reservations, making it not the best option for certain popular times or days like holidays. It's also quite pricey. The food is worth the price as a treat. read more

Very nice quaint little plays hidden in a little strip mall I was amazed at the quality and quantity of the food that was provided and our waitress was just excellent Messina thank you for making us laugh provide us with excellent service throughout our visit here read more

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The cinnamon apple pancake arrives at your table still sizzling and smelling delicious! Our waiter Garrett was excellent. We'll definitely be back! read more

Pancake Factory - The cinnamon apple pancake comes to the table sizzling and smelling delicious! - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

Pancake Factory is a great spot for breakfast. Once in awhile, I let someone talk me into early breakfast on my day off, but that's on a rare occasion. lol I'm usually a brunch girl on the weekend, which means 11-2 PM and cocktails are a must. haha Today, was a little different. Being Memorial Day, not too many places were open in the city and we both had plans taking us in the opposite directions, so an early breakfast was perfect. The Pancake Factory is a little out of my way, but my friend lives out this way so I decided to take the drive. We both opted for coffee to drink. I ordered the Garden Dutch Baby and he ordered the Flapjacks with a mixed fruit topping. We ended up splitting our meals in half: Savory & Sweet. We both enjoyed our breakfast and even had left overs. If you decide to get one of the specialty pancakes it's a process and takes approximately 25 minutes to bake. That's good to know especially if you are in a hurry. read more

Pancake Factory - a plate of food on a table - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

My crepes were fantastic an the coffee is the best. I really enjoyed my breakfast. The place is clean and the staff are a delight.

I love the food here especially the oven baked omelettes!! So good, I recommend to eat here!

My wife's favorite place for breakfast. She thinks the potato pancakes are the best and has tried them at a lot of restaurants. Her next favorite is the big apple which is puffed up and covers the entire plate. I am traditional with eggs, bacon and hash browns. I like my eggs lightly poached without any excess water when served and they do them perfectly. The bacon is super thick with a great smoke. They also have orange marmalade and hot sauce which is a perfect topping for toast. read more

The food never disappointed me! I've been going here for forever because when you order the food, less than 3 or 5 minutes later, your food is on the table. Although it's a little noisy, I don't mind. read more

I was pleasantly surprised by my visit to the Pancake Factory. They have great coffee, which is a must for an enjoyable breakfast. I noticed right off that the menu was heavily "inspired" by the Original Pancake House. A good thing, as it turns out, because they do a great job on the OPH classics like the huge Apple Pancake and Potato Pancakes. I ordered the Apple Pancake, and if you've never had one, let me describe it for you. It's a huge plate-size, oven-baked confection that's got a crisp, cinnamon glaze. This is every bit as good as the Original Pancake House's version. The Apple Pancake does take longer to arrive, and this is true regardless of where you order one, so plan accordingly. The side of bacon I ordered was really good. It's thick cut and really flavorful. It's smoky flavor was a really nice contrast to the sweetness of the apples. I also tried my mom's Potato Pancakes, and loved them. They are thin and light, with delightful crispy edges. read more

Everything was excellent! The baked apple pancake was amazing!! All the food came out piping hot with large portions. Would highly recommend!!! read more

I enjoyed a lunch here with my mom and we both ordered breakfast items. She had French Toast and I ordered one of their specials which was Black Forest French Toast. Ohhhh my goodness.... talk about delicious! It had raspberries in a delicious raspberry sauce poured over the pieces of French Toast, chocolate drizzle and whipped cream. Every bite was savory and filling. (I enclosed a picture of the awesome Black Forest French Toast just because it looked so good before I even took my first bite). I opted to have a side of hash browns and they were cooked perfectly- not over done, not under cooked. Our waitress was very friendly and attentive and took great care of us. The floor was a bit slippery up front due to what seemed like a light coating of grease and I slipped and almost lost my balance. I was more concerned for my mom who is elderly, so I had to take her arm and assist her so she didn't slip. Other than that little mishap, it seems like a well run business with great customer care and attentive service and more importantly great breakfast food. read more

Pancake Factory - Special of the day today- Black Forest French Toast. Raspberries in a syrupy sauce, chocolate drizzle and whipped cream. Awesome! - Breakfast & Brunch Near Me - Shelby Charter Township, Michigan

Our family has been coming to this restaurant for years because the food is good and the service is excellent! If you live in the area, you really pick up the small town feeling of being at the Pancake Factory. You have your regulars, seasoned waitress staff, and the typical rotation of high school kids in and out as hostesses and bus boys. The menu is great- anything you could possibly crave for breakfast is listed plus some lunch options as well. Whether it's savory or sweet, you'll find what you're looking for here! A family favorite of ours is the strawberry crepes. Before my grandma passed away, she would love to come here, order her crepes, and eventually get sticky from being covered in the whipped cream. Caution- the line can get very long especially on your weekend morning. Come with a sense of patience or early enough to beat the morning rush. read more

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Wow. Not good. I certainly understand how difficult it is to find good, reliable employees. I also understand price increases. But, this place has gone downhill in service and quality. The server literally tossed the plates at us. She then brought back a side of sausage and again tossed the plate to the point where all the links flew off of the plate. I had corned beef hash that looked and tasted very nasty. When you are paying 20 dollars a person for breakfast (when including tip), I would certainly expect better quality. I rarely write reviews but felt compelled as this was such a miserable experience as it relates to service AND quality of food. Not a place to go to anymore. I do NOT recommend this place whatsoever!!! Don't waste your time or money...The food here is just terrible. The service was worse. read more

Oh goodness gracious sakes alive! This place. It's the original pancake house on steroids!!!!! What I mean by that is WAAAAY BETTER!!!!! The bacon! Try it! Totally worth the money. There was a mishap with our order but they know how to do customer service. They are professionals and know how to make their customers happy! We will be back again and again and bring new people and send new customers regularly!!!! read more

This place is amazing. Please keep up your emphasis on great food and service with a smile. I know its not easy to be a waiter/waitress and smile, but its a huge plus and we appreciate it! If you can get in this place for breakfast try the amazing pancakes youll love it. read more

We met here for breakfast. We were told there was a 20 min wait. We were seated in 10 min. We chatted with other people waiting for their tables and they said that they went to three other places which all had 40 min Waits due to staffing issues. This place was packed! But they appeared to be fully staffed! We had a great server who was prompt and extremely friendly and polite. Terrific service. The food though!!!! Holy smokes!! Why am I always on a diet when I go to these places?? They had these unique baked pancakes that I wanted really badly!!! But I'm trying so very hard to stay low carb (I love beer, so I keep failing. Boo). I chose the ham and cheese omelette. He chose the crepes which I did taste and they were fantastic! He also ate my pancakes. We know that next time we need to split something because half of my omelette was untouched. We should know better! One day I'm coming back if I ever get to my goal weight. Haha read more

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I absolutely love this place. The Pancake Factory if you are not familiar is super similar to The Pantry Restaurant. They have the same types of huge pancakes, omelets, and all kinds of breakfast items. I've been coming here for probably 6 years and although there is a pantry location closer to me, I prefer to come here. You do have to usually wait awhile to get in. It's a super busy place but for good reason. There's a ton of stuff working here so it's not really their fault that the place is hopping. If you show up on a Saturday or Sunday morning when everybody else does you could easily have to wait 45 minutes to an hour. I realize that that's not ideal or doable for some situations, but if you can do it I definitely recommend it. My favorite thing to get here is the garden basket. It's like a egg frittata / souffle / delicious breakfast egg concoction. Every time I go here and I have that or anything else it always tastes the same as the first time I tried it. The consistency means that they know what they do and they do it well. If you are in the area and have time to have a delicious breakfast whether it's by yourself or with your friends or family, you should definitely make the Pancake Factory a stop on your list. Be prepared to wait, but the wait is definitely worth it. read more

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I used to love this place. The food just isn't good anymore, makes me sad! My family and I used to LOVE to come here on Sundays and this past Sunday was sadly our last. Our food was cold, potatoes undercooked, and 1 meal never made it out. The wait staff is friendly, but sadly the food is mediocre (at best) and not worth the money or wait. read more

One of the busiest brunch places in the Macomb/Shelby area. However, this does not deter from the customer service! Amazing variety of waffles, pancakes, omelets...my favorite are their crepes, served with homemade whipping cream. All their staff is experienced with busy mornings/afternoons, so I've never had a bad experience with their customer service. Decent coffee, they also sell bags of their own Pancake House coffee. read more