Was driving around looking for lunch and spotted a Panda Express. Not my first choice but since I was visiting and I knew what their food was like, I figured what the heck? Big mistake... They really have to work on their workflow and customer handling. I had five adults in three separate parties in front of me. They took their orders but at least cashed them out with their parties. However that took about 10 minutes. (I really have to time things next time). I wanted to try their Thai Chicken. Of course the lady in front of me took the last portion so would I mind waiting about 4 minutes as they cook up a new batch. No problem... I also got chicken with long beans and chow mein. Waited, and waited, and waited, went to the bathroom and they still hadn't started the thai chicken. Of course they were out of enough dishes that the lone cook got backed up. I finally decided to get something else. They offered me a free drink but since I already had one (Starbucks), I declined it. I asked for hot mustard and they said they'll put it in the bag. Got home and no hot mustard but I had potsticker sauce. Is that what they call hot mustard???? I don't think they even know what hot mustard is. Will I go back? Probably not to this one. The Chow Mein was greasy, the chicken and beans had beans & onions and sauce but only a couple of small pieces of chicken. The Beijing Beef tasted like it had been sitting for a while. The restaurant itself and the restrooms were clean so that's a plus. And they have a drive through. They still need some work.... Maybe if I visit here again next year and have the craving for "Chinese" food. Maybe I'm expecting too much in Northern Arizona,,,, read more

Panda Express makes me so sad... so sad. My family insisted on stopping here because my sister was craving it. Omg. SO OILY!!! Especially because not many people come to this particular Panda, the food has been sitting, not fresh and soaking in oil. Do your health a favor and eat somewhere else. :( I hope I don't have to eat at a Panda Express for a long long while. +1 star because well-maintained in terms of cleanliness and bathroom maintenance. read more

I am a faithful Panda Express eater (yeah yeah yeah calories blah blah blah) and I have to say this is one of the worst locations I have ever been too, and I have been here SEVERAL times. But after this last time I have vowed not to go back. Most Panda's are quick and even if there's a line you know you won't wait long. Not this place! Almost every time there is only ONE person working the food line (and sometimes drive-thru) and maybe one person (yesterday there were none) cooking food in the back and they were out of several dishes. It takes forever to get your meal as one person is serving and ringing up. There is always a line in the drive through as well as the dining area. Additionally, the staff here is regularly very short and unfriendly. Much of the time their dishes don't taste as good as other Panda locations (you know when you have that hankering for Panda, go out of your way to eat there only to find the dish you have been craving tastes like it's missing ingredients....blah...buzzkill!) This last visit I took a few bites of my food and couldn't eat any more. It was that bad. No flavor, and the chow mein noodles seemed very mushy and undercooked. I mean, c'mon Panda! The dining room is almost always dirty and tables are not bussed quickly, probably because that would require an additional employee LOL. Step it up Panda, you can do better!! You haven't lost me as a customer as a whole, but I refuse to eat at this location anymore. Save your money! read more

4-stars for their famous "orange chicken" and their mostly attractive-looking fast food restaurants. However, 2 or 3 stars for all their other food. They only seem really good at the orange chicken in my opinion. Keep in mind this food is HORRENDOUS for you. Look up caloric content online before eating - you will be amazed. read more

Wow, I have rarely had such a great experience at what people consider to be a fast-food restaurant. Brianna P. was perfect. She was a little busy helping another customer when I pulled up to the drive-thru, but she was prompt and courteous and I only had to wait a minute or two. She has a nice voice and was very efficient. She took my order and got it exactly right. She remembered to ask me if I wanted to donate money to the hurricane victims. My food was hot and fresh and came out fast, and proved to be delicious. I will definitely come here again. I have already recommended you to two other people and placed a good review for this establishment on Google maps. Highly impressed! read more

Panda Express - This is the 2-item combo plate with Honey Sesame Chicken (shown on the fork), Kung Pao Chicken, and a side of Chow Mein. - Chinese Near Me - Cottonwood, Arizona

Worst Panda I've ever been to. Got a rice bowl with single entre of teriyaki chicken. Came with just couple small pieces of chicken, about enough to cover half the top of my bowl. Chicken had little flavor, and they don't serve sauce on top or on the side anymore. They give you packets of teriyaki sauce that are impossible to open. I guess that you're supposed to bring scissors or your own bottle of sauce. I was here last about a year ago, and hadn't improved. But in Cottonwood you have few fast food options. Anyway just overall disappointing.. read more

Where do I begin.....was letting my family off easy with food on my Mother's Day dinner. I was hungry for Orange Chicken and Egg Rolls. I suggested Panda as it is a restaurant that I enjoy those items. I have never had such horrible food from this location. The Egg Rolls were very greasy and undercooked and the Orange Chicken was over cooked to the point of being inedible or it had been sitting in the holding table to long. Other members of my family also made comments that some of the other items they had got seemed dry, old like it had been held in warmer table to long or cold. This Panda is either hit or big miss. Yesterday was a BIG miss. It will be a long time before we return. Golden Dragon at least is always fresh and hot when we pickup and the price is about the same. read more

Second time in as many weeks this has happened... I got home with half of what I paid for. Ordered a 3 entree plate with honey walnut shrimp x2 and Beijing beef. Open the box and what? one side had food the other was completely clean. Called the store was put on hold and hung up on tried to call again, twice, and nobody picked up. Seriously irritated with the lack of professionalism from this spot and feeling completely ripped off read more

I really like this Panda Express but I'm getting real tired of always having to wait on the Grilled Teriyaki Chicken and the Orange Chicken. Last time I came here I ordered some Grilled Teriyaki Chicken and they told me "Sorry, it's still in the freezer" like come on, it's like the most popular entree and it's not even prepared. Besides all the waiting the food is really good. read more

The noodles and fried rice were very undercooked. And the teriyaki chicken was overcooked and chalky . This location has really gone down hill over the past few years read more

This place was very chaotic & unsanitary. They're tables were very messy! I had to ask for them to wipe down a table for my family and I. The girls did not know what they were doing and they messed up my order! read more

We ate there about a month ago and the food was fresh, hot and good. I also want to add that we had excellent customer service that day.

We arrived here at 7 pm and most food selections were empty or very low so we had to wait for things to be cooked. As our food was being packaged they realized they were out of teriyaki sauce which would of meant an additional 15 min wait so we went home with dry teriyaki chicken. Who runs out of sauce? We won't be back read more

Pros: Honey walnut shrimp & Shanghai Angus beef were cooked perfectly. Cream cheese Rangoon were good. Cons: ordered 2nd entree of Orange chicken & was told a fresh bowl was coming right up. Husband ordered & his was prepared. Cashier gave us the total handed us our to-go bag. Went to the park (beautiful day) and opened my plate to no orange chicken! Immediately called to complain. Was given the 3rd degree like I had done something wrong. Took over 3 minutes before I was told to return to get my orange chicken. Finished eating what I had and made a return trip to restaurant. Showed them completely spotless meal compartment. Staff then filled a little tiny to-go box with orange chicken and a very insincere "sorry". Nothing beyond bare minimum in recompense - nothing extra for my time, effort, extra 10 miles of vehicle use, etc. When your business errs, making the customer whole for EVERYTHING should be done. Lady in front of me was also waiting for orange chicken - wonder what she actually got, if anything? Too many other good options to eat at in Cottonwood to suffer poor customer service anywhere!! read more

I love this Panda Express! It's the only fast food I will eat! The employees are SO friendly and helpful, and the food tastes so fresh. Today they even made sweetfire chicken just for me. I recommend this store to all my friends and neighbors. read more

I came here today and they only had 1 cook and like 8 people waiting for so many sides because everything was empty . You can see people annoyed. I don't blame the employees cause they just doing their job but def looked like they needed help. The only thing that could had made the situation better was maybe offering free drinks to the customers waiting but the girl would still charge each one. Just saying ... read more

I've been to this Panda Express maybe 4 or 5 times. Each time, I have to pull up to park and wait for my food because they never seem to have any ready to go. The woman who took my order seemed frantic so I asked her to repeat herself seeing as I couldn't understand her well. She told me she was too busy and proceeded to hang up on me. I left and don't recommend this Panda Express, it's by far the worst one I've been to. read more

I was in the mood for spicy, I got the king pao chicken bowl with steamed rice. Horrible! The rice was under cooked, maybe a half cup of king pao chicken and a bottle of water for $8.75, and the best part was the fortune cookie and even my fortune sucked. Never again. read more

It was nice and friendly until I asked for sweet and sour chicken then another server very rudely chimes into my order said she had five orders and I had to wait. The manager was standing on the counter where they cook and there was no fresh food. I had to wait a while just to get a small box of chicken. Don't recommend this Panda Express. read more

I have been here 2 times and the 2 times have been very unpleasant. The first time I came the food was old you can tell it was stale and dry, it was not appetizing at all. The second time I came they gave us very little food. They are very stingy with the food. I got a bowl with half chow main and half fried rice, then I got honey walnut shrimp on top and the girl literally gave me only 5 shrimp. That left my bowl 3/4 full. I've never had this experience anywhere else at any other location. read more

Not good Panda. Quality is dropping at this location. Recently hit the drive thru and due to no one recognizing I was there I left. Couple weeks later a tried again and this time I at least got help but was told they were out of teriyaki chicken. I left. This past Sunday, easter, my family really wanted to eat here so I gave in. Lucky me I get a chicken bone in my teriyaki chicken and a huge onion peel in my chow mien. I brought these items to the lady that helped us, she showed other employees and tossed the items. No one bothered to apologize, no one offered to replace anything, not a thing. Wow. Going down hill fast friends. read more

Legit the worst Panda Express in the country. Every time I've been in there the food has been stale, I get it if the food was made 20 - 30 mins ago that's no problem but this food tastes like it's made days prior. The rice and chow-mein were both dry as a bone. Please what ever you do don't go to this Panda Express read more

Seems like the old reviews were generally negative.. stopped by here for lunch and it was essentially what I expected from Panda. No complaints about the food - the staff seemed pretty upbeat and positive. Don't be scared off by the old reviews. read more

Closed the drive thru at 8:45pm? The sign clearly says open until 9:30pm. And the car in front of me was allowed to order. I was told the car in front of me was the final drive thru order of the night. Poor service for sure. read more

So slow!!! There is no sense of urgency with the employees....Nobody at the tables...I just saw 3 people leave to go to Taco Bell next door.

This place was clean and well managed. Staff was very friendly. We were just traveling through and stopped by for lunch.

Excellent ... good people, great food and a beautiful setting in Cottonwood, Arizona! This restaurant also features a drive-thru, Ally Warren and Justin Scarred! read more

Very disappointed in the location. People know it's going to be a busy day today. When we entered the establishment at 2:20 PM and they were out of rice, chow mein. No various amounts of chicken. read more

Friendly clean establishment, young gentlemen were attentive and polite upon ordering. Price was right for the 2 entree plate. Also did senior citizens discount. Husband enjoyed the teriyaki chicken and also orange chicken. For me, chicken and string bean, also chicken and mushrooms were very good. The side of curly noodles were also tasty. This trip to panda today in Cottonwood, AZ was better than the Chinese restaurants I've been too. Thanks Panda Express on 89A. Keep it up. read more

The server we got today was Fernanda V. she was VERY stingy with the food. And seemed to be bothered when I told her if she could put a little more in there. I got a bowl with chow mein and orange chicken and it seemed as if she was counting the pieces of chicken she was putting in the bowl like c'mon now. Yes, I know it'll have less chicken than a plate but she barely put anything on it. I had to go back and order a side of orange chicken. Definitely not coming back here. We've came like four times in the past three years and there is something always wrong with the food. We came a long way from Phoenix, Arizona and I was yet disappointed once again with how the food was. No more chances. read more

Food was the usual. Don't quote me 5 minutes for rice when I can hear your employees talking about how they forgot to start the rice and I'm waiting over 10 minutes. read more

Stopped thru on my way home from Sedona. Clean interior, friendly crew, & tastey food!

Horrible customer service. Went there 30 minutes before closing and they did not have anything on the menu prepared and informed me the manager said they were not willing to cook anything either. Went back another night one hour before they closed and same thing except this time they cooked the food for me but I think they did it to teach me a lesson. All the meat was pieces of fat. And they gave me a empty fortune cookie package... Must have been a joke for them. Threw the food away. read more

This is legit my favorite place in town. The honey walnut shrimp is the best on the menu but then the chow main is awesome very fresh every time. Your Beijing beef is very tasty has a very unique taste to it wich makes it delicious. Cortlynn Meyer is an amazing very gorgeous woman,she is becoming to make Panda Express very friendly to stop by and have some fresh yummy food so good it will want to make you post about it. read more

What a pleasant surprise! My husband and I have eaten at other locations before, but not this one any time in the memorable past. All the employees were, friendly, accommodating, and hard-working. The food was fresh and hot, as well as very flavorful. Kudos! read more

Came in for dinner the food counter looked like it hasent been cleaned all day ... the girl behind the counter was swinging a broom around by the food and the other girl on break was making out with her boyfriend over by the soda machine. ..where is management read more

worst mistake ever. worst service ordered two meals and only got half the food. Never going back, sodas were bottled and warm. Not worth my time. Taco bell right next door, way better service, Managment doesn't exist at this location. read more

I don't like to leave bad reviews but I have had terrible service here too many times today being the worst! One of the employees ( can't state her name) is just terrible. The times that I have gone into Panda Express it seem like she doesn't really care to take my order properly. On two occasions her friend has shown up and this employee has completely skipped me and has taken her friend's order over mine even though I was next in line . One of her co workers told her that she had to take my order first and this employee straight out said " but I wanted to take hers first". Then when she finally takes my order, which one side was broccoli beef she give me the most old soggy disgusting broccoli that was for some reason still sitting there. I remember the workers before her they were awesome! read more

For fast food, Panda Express is surprisingly tasty and fresh, and reasonably priced. I am a local and I have tried the Chinese restaurants in town and they are expensive and just plain awful. Panda Express is missing one star because this location is chronically short staffed and there does not seem to be a manager on site because it is often chaotic and there are always dishes that are unavailable, which is frustrating. Regardless, it is a good choice if you want good Chinese at a reasonable price. read more

Worst Panda Express I've ever experienced. I live locally and sometimes get the urge for Chinese takeout. The food is horrible and there seems to be no manager there. Entrees hard as a rock, rice that tastes about like cardboard and msg, chow mien noodles too much oil, close drive thru 15 minutes early, etc. I recommend avoiding this place. The worst thing about it is that when it opened a local family owned Chinese restaurant right next door had to go out of business. That was a good restaurant and a very nice family. read more