I have been going to this business for about 12 years now. It is usually a smooth experience. There are more transients now than before but some can get violent in the parking area. I had one look into my vehicle and that made me angry since I have had my window smashed in before. I parked right behind the panda express to get some orange chicken and I wanted to talk to the manager of panda express just so I could get the contact info of who the property manager of the block was to hire a guard to watch the vehicles. The manager at Panda treated it as if it was a joke, didn't take this issue seriously at all and refused to give me any information email/phone number so I could contact the property manager in charge. told me to call the cops and laughed that they wont even show up if I did. Basically just didn't want to deal with me a concerned long time costumer or give any serious attention to the problem. Had this "well it sucks to be you attitude" I am not going to walk inside and come out to a smashed window that costs over $500 dollars to repair for some 5 dollar orange chicken. Last time I am going here. read more

Worst location for Panda Express. They're always out of something. The employees are also extremely lazy and they told us that we couldn't eat there 30 minutes prior to closing. 30 minutes!! Which is wild to me because since they're always out of food there I know it only takes them 5-10 minutes to freshly cook something. Another time we went and I asked for eggplant tofu. They told me ok but they would have to make it and it would be a 5 minute wait. So we waited and paid first and after it was made and they scooped it on my plate they told me that they were out of eggplant and it was just tofu. I mean that's fine but I wish they would have told me that before I waited 5 minutes and paid bc I would have gotten something else. Basically if you want rude service and to always wait for food at a panda come here. Also their milk tea isn't very good. read more

food is so yummy and the service is pretty much alway amazing i chalk up the meh encounter to still learning or every one has a bad day

I always get fresh food whenever I order from here. The staff is very helpful. This location always have places to seat. I always get the teriyaki chicken plate. read more

My food is never ready on time. I have a short lunch break and tend to order my food for pick up at a specific time hours in advance. I've given them 3 chances before now b/c I understand being busy. However today I didn't get my food until 15 minutes after I had scheduled to pick it up. Might not seem like such a big deal but I order my food for pick up at specific times so b/c I have such a short lunch break. This is inconsiderate and honestly there's no point to ordering ahead of time if the food won't be ready in time. Now I'm left with 10 minutes to eat before going back into work. No apology or anything. read more

Mayra is such a excellent and respectful and nice employee she welcomed me in and told me how my day was great customer service , friendly and got my good fast and had a conversation with her , the food was fresh and fantastic. read more

This is different from other Panda Express that you know of. There aren't too many of them around. This version also sell saleds and several different kinds of ice tea. Once in a while you may see a new menu item that they testing out at this location before they release it to other Panda Express. So if you want something different, I recommend going to it. read more

Panda Express - Fast Food Near Me - Los Angeles, California

Long wait for basic item such as chow Mein at dinner hours 5:19pm, rude service, useless manager :( you would think such a busy branch would be friendlier and more prepped for dinner rush. Rude read more

Panda Express has always been a once awhile guilty pleasure of mine, so when I found out there was an innovation kitchen opening in Westwood, I had to check it out. Based off the one in Pasadena where I hear there were orange chicken burritos and the like, I came super excited. The ordering system is like your typical panda express meets Chipotle. You choose your meal, base and entrees. What's unique about this Panda is that you can get everything in a wrap. And not just any wrap...its a scallion wrap! They have the classic entrees like orange chicken and the newer stuff like general tsos. There's also a tea bar with decent boba/milk tea drinks! The boba isn't that great especially with Sawtelle so close, but overall still good. Tables here are nice mdf boards with a nice wooden look. Service is pretty awesome and they bring out random concoctions around every so often. I tried a fortune cookie milkshake - pretty tasty! There's a parking lot available so no need to street park! read more

Panda Express - Fast Food Near Me - Los Angeles, California

They need more supervision. Can't keep up with demand. Workers look more excited to leave the faculty then to provide customer service read more

No idea why it was so slow on a Sunday night at 8pm, but with only 1 person in front of me it took 15min of standing just to get the food ordered. The lady in front of me equally complained. Second the portion was not enough. I don't eat a lot but after two sides and some rice I was STILL HUNGRY! THats $9.90 later!!! Come on for $10 bucks I expect to be full. The only reason it was two stars was because the cashier was actually quite friendly. Get it together guys ! read more

Panda Express - Fast Food Near Me - Los Angeles, California

Who doesn't LOVE Panda Express?! The orange chicken is unbeatable, walnut shrimp scampi, beef and broccoli--/and Thai Tea Boba!!? Heavenly! One star off for being cafeteria style. read more

Panda Express - Panda Tea bar--Thai tea with Boba! - Fast Food Near Me - Los Angeles, California

This Panda is taking all safety measures during Covid. The staff is friendly and very helpful, I was able to be out of there fast. The food is as fresh as could be and tasted good. I also enjoyed their strawberry lemonade perfect during this hot weather. Overall I'm pretty satisfied with this location. read more

Panda Express people gotta stop leaving things out! Also BIGGEST THING is you gotta check your orders, especially mobile/online orders! No matter what. Even if it's more convenient to just quickly go home. Only 10 seconds to check!! I placed a mobile for a bigger plate and got only one side, i wasn't expecting anything to be missing (since i was missing an entree in a diff place, see my reviews) and i saw the extra entree box. I was thinking alright i don't need to check. This is my first bigger plate, there has to be nothing missing, right? I get home and i open and clearly my fried rice is missing. Great. read more

I usually go to the Santa Monica Panda Express on Montana but as I passed the Panda Express on Westwood Blvd in Westwood I thought I'd try it. It was clean inside. Very clean. I went to wash my hands and the bathroom was also clean. It went wrong from the get go. In SM the food is served in adequate cardboard boxes that leaves minor environmental foot print as they break down. I know this as I compost them. Had I seen the server pull out the nasty plastic container prior to adding the chow mein I would have just cancelled the order. I asked for the cardboard and he said they use the plastic, proudly adding they had for 4 years now. That's a lot of plastic! It's recyclable he told me. Where? Not where I live. No, there it is just one more bit of plastic to destroy our environment. I am tired of corporations pretending their products are recyclable knowing full well that most plastic is not. They lie through their teeth to sell a product. Panda Express just got added to that list. The server did tell me that they are a testing restaurant and have entrees other PE's do not. The staff there were nice and pleasant. The restaurant was slightly busy and I did see quite a lot of people picking up food to go (as was I). The server gave me the chow mein and a touch of veg (makes me feel healthy). I asked for Teriyaki chicken. I looked at the other items but the presentation, and the fact that most were almost empty, made them unappealing as I figured they had been sitting in the chafing dishes awhile. So I ended up adding a second Teriyaki chicken (he did kindly give me one of the honey shrimps so I could taste test it and maybe get it next time - it was good but very sweet). The veg were great - very fresh and lightly cooked. The chicken was good. Panda Express has cut way back on their serving size which is probably a good thing (ever seen the caloric count on their dinners?). So the two orders of the chicken were only slightly larger than the SM single order. But, and this is the main reason I go to Panda Express, the chow mein was inedible -slimy and tasteless. I seriously think this may have resolved my long term Panda Express addiction. I couldn't eat the very thing I went there to get. Very disappointing but perhaps the push I needed to start checking out my local small Chinese restaurants as we come out of the pandemic. read more

Panda Express - Have lunch and add a chunk of plastic to the environment. Or... go to one of the other locations that serves in cardboard containers. - Fast Food Near Me - Los Angeles, California

See all

After the debacle last time I figured I would try again. It is now 12 minutes after my allotted pick up time and once again they leave me waiting. No I'm sorry. No, explanation. This is becoming a habit. Rude staff. Bad service. Why would I ever come back!!!!!!!?!?! read more

Best Panda Express in the area. Service is good and the place is clean. They also offer salads and shakes - I don't know about other locations that offer that. Good spot! read more

Waiting to pick up the food for more than 10 minutes the food that it's ready They need to hire more people read more

Panda Express rocks! On Xmas day (evening) every Chinese restaurant in our area refused orders calls and deliveries even though they were open except... Panda Express! They took our order over the phone and we picked it up in a jiffy. Very good food and generous portions. Thank you Panda for saving our Xmas evening! read more

Great customer service. The lady who was serving food went above and beyond and seeing that I wanted a tofu option, she had one cooked up and was very kind with no attitude. I ordered some spring rolls while I was waiting and another employee went above and beyond while on her break to get me the sweet and sour sauce for the rolls. Very nice ladies and a very clean establishment. read more

Very disappointed in this Panda. Nice clean location but the employees need to go Very rude and acted like they were doing me a favor by waiting on me. Food was cold and ever so tasteless. It was a total waste of my money. Sent an email to corporate office asking for a reply. Needless to say nothing Don't waste your hard earned money on this location. Cold and tasteless just doesn't cut it. read more

Love this particular Panda. Staff is so nice- my online order wasn't ready yet so the girl gave me a cup for soda while I waited which was unnecessary but really appreciated. The foods here were prepared fresh and the taste was not as oily or salty as we've had at other Pandas. Maybe they see I am old and have high blood pressure that they cut down on the salt??!!! Haha but really enjoyed the mushroom chicken, the orange chicken and kung pao chicken with the chow mein noodles. The family meal is really worth it and we have enough left for next day lunch or dinner read more

This is my favorite Panda Express - it's the innovation kitchen location! - it's super spacious and clean - they have fancy fruit infused water - boba tea and milkshake bar! I loved the Fortune Cookie milkshake, but they just took it off the menu :/ hopefully they'll bring it back! - you can order the Surf and Turf (it's a plate of the steak and shrimp dishes...) - and they have the Orange Chicken Burrito! Well they call it a Chinese Bing Wrap or something like that but it's Chipotle style where you can fill up a Wrap with your choice of orange chicken and other Panda Express delights. Super fun! read more

Panda Express - Double fortune cookies!! Double the fortune... - Fast Food Near Me - Los Angeles, California

See all

Beeare this location has a posting lot but it's ALWAYS full!!!! And when you walk in the restaurant there's hardly any people there. I made this comment to a worker about the parking issue and he just shrugged it off... so he ready with quarters to pay for parking bc it's lot is of no use. There are even people just sitting there in there cars taking up spaces. read more

Service was good and food was good also We ordered chawmein and sweet shrimp it was good read more

Normally it easily deserves 3 stars for fast food we resigned ourselves to when we don't have time to cook a healthy meal. This time, I removed one star because the takeout box has shrunken by one third, leaving me still hungry to reach for a small soup bowl at home! Oh well, this will be reason more to cut down the visits in spite of Panda's Orange Chicken. After all TJ claims its orange chicken is better! read more

The chow main was bit old. They are very careful with portions compared to other locations. But worst of all is they offer you toilet paper instead of napkins. read more

What an incredible meal. Fausto was in charge of my order and he was so kind and welcoming. I will be sure to come back. read more

Panda Express - Fast Food Near Me - Los Angeles, California

I love this Panda Express location. I've been getting at least 2 meals a week here since they opened. It's bright, airy, clean, and beautifully designed. The food is consistently great, and the staff are friendly and attentive. And you can't beat the fact that they're one of the very few locations that stock the Sambal Chili sauce. I also love their separate Tea Bar. My faves from the bar are the Mango Smoothie, Thai Iced Tea with boba, and the Ginger Lemonade. All drinks are customizable for sugar level (0, 25%, 50%,etc). Keep up the great work! read more

Love this location. More food options here, including boba drinks! Staff is so friendly and helpful. Restaurant is clean and bright. Fave location ever. Highly recommend. read more

Got to hand it to Panda; innovation is the best way to stay in business and the Panda Burrito (Bing) is a great example of that! I enjoy having Panda Express every now and then I had to try their Bing when my friend told me about it. I grabbed a Bing with Orange Chicken + String Bean Chicken + Chow Mein plus a few extra toppings and it was super delicious. It reminds you of a Chipotle burrito but with all the Panda goodness inside. It is pretty massive as well and I could barely finish the whole thing. I want to come back here to try other combos and also Panda boba and their Fortune Cookie shake!!! read more

See all

Experience today was unpleasant. I was ordering for sit in and my two entries was Eggplant Tofu and Teriyaki Chicken. Gentleman said, eggplant tofu will take 5 mins. So I said let's go with Beijing beef. Done, next gentleman asks for my second entree, I said teriyaki chicken again. He stated it will take 7 mins. Wasn't told that before but no big deal. I get orange chicken instead, ready for my transaction. I say I'm eating here, and Kenneth asks if I want anything to drink. I asked for water hands name a cup. Then proceeds with total. I asked him "You guys don't do the donation anymore?" He replies, ohh I'm sorry how much would you like to donate? I stated $2.00. Done He processes that and I usually hear a bell ring? But no biggie, and told him thank you. I get my water and get ready to eat. Well no water in the provided container, I asked for water at the counter. Another gentleman said, just use the tap water from the machine. So I did. Food was lowest tasting and quality I have ever had at a Panda Express. Unfortunately this has put both a bad taste in my mouth and experience as I have got nothing but great service and quality food from all other Panda Express. Anyways in the end I still ate my food and will never come back here. Sorry panda you guys really disappointed a customer on this one. read more

Panda Express - Fast Food Near Me - Los Angeles, California

The establishment is very clean and customer service is top notch, but the food is the same as it is everywhere. The scallion wrap (bing) is like a tortilla with scallions in it and obviously isn't going to be super authentic, but I just thought the entire experience was mediocre. I'm interested in the fortune cookie milkshake, though, and may try it some time. read more

When did Panda Express get so fancy?! This brand new location looks very nice and even their packaging changed. I got the mushroom chicken, kung pao chicken, and white rice. They now have different fresh teas, bowls, wraps, and cool-looking furniture. It all tastes the same so it's good that it is consistent. This had a small parking lot too. It was fairly empty on a Saturday night around 8pm. Came here on a whim. read more

See all

Very clean and sanitized. I love how this panda has the tea bar. I got the strawberry lemonade and it's amazing. Food was fresh and so yummy! Staff was very friendly and happy! Will definitely be back for some more lemonade! read more

Panda Express - Strawberry lemonade - Fast Food Near Me - Los Angeles, California

See all

This location is the worst and they are constantly late with the online orders and not having enough food ready. The food they do have ready is being offered to the customers, in the store, instead of filling up the online orders. Which then leads to having to wait 20-30min for the next batch of food to be ready. The online system needs to be fixed somehow and not make people wait an extra 30 min from the time your food was supposed to ready. Save yourself time and patience and don't order online, unless you don't need mind waiting. I always order before the lunch/dinner rush but still have issues. Try another store or an entirely different restaurant. read more

So Panda Express has been advertising the Beyond Orange Chicken like crazy, right? We called the location a month ago and they said they didn't have it. We call today and the recording says they have it! Yippee! Not so fast. We get there. They don't have it. Do you have eggplant tofu? Nope not that either. So apparently they don't give a crap about vegetarians or vegans. Ugh. read more

I have been vegan for over five years and have craved the orange chicken that I once used to order when I was younger. The new vegan beyond meat orange chicken was so delicious and tasted just like the original orange chicken. They have also removed the chicken stock from the chow mein and tofu and vegetables which is a plus. I am ecstatic that I could start eating at Panda express again! read more

When I vowed to never write a review for a fast food chain restaurant, I didn't foresee that Panda Express would create an orange chicken burrito. The first of its kind, Panda has managed to make itself even less Chinese, and even more irresistible. Based on a true story from my housemate's visit to this new Panda, this was my exclusive interview with him, and my one-bite of his burrito. My housemate, Jeremy B., trudged into the house after a 24 hour shift as an EMT. He slumped onto the kitchen table. His eyes, dead with the horrors of the previous night, were fixed on the steaming roll of aluminum foil. As his feeble hands peeled back the foil and separated the fragile burrito from it, he noticed my anticipating stare. "You can take a picture if you like," he said softly. Seizing the opportunity, I hurriedly snapped a couple of aerial shots. When I stepped back, he snatched the bundle of life into his hands and wolfishly took a bite. A wave of pungent aroma seemed to slap me in the face. The frying oil, the astringent orange sauce, the starchy green onion pancake. I felt my mouth salivating. Without knowing it, I had leaned in to watch my housemate's reaction. All his furrowed lines eased. His drooping hair seemed to dance on end. His shoulders pulled back. And life returned to his eyes which were swimming with emotion. He looked at me brightly and muttered an invitation to me. I have never been so grateful in my life. One bite. One bite was all I needed to understand Panda's new vision. Chewy and fragrant green onion pancake. Crunchy greasy chicken. Tangy and refreshing orange sauce. Aromatic scallion and ginger sauce. Crunchy pickled cucumbers. All soaked into tangles of chow mein. I let out an audible groan of pleasure as I extended the burrito back to my housemate who attacked it relentlessly, sipped his passion fruit tea, and went straight to bed. Meanwhile, I sat utterly dazed. How could Panda Express possibly improve themselves more? The answer was wrapped in this burrito. Panda had made their "Chinese" food more accessible and consistent with each bite by borrowing Mexican-American elements. Great move, Panda. You've proven that even in the fast food industry, Chinese food can be genius and inventive. The End. Further restaurant details: Parking is on La Grange in the neighborhood. There's free wifi here and plenty of clean seating. The staff are still figuring out the flow of cooking, so the wait to get the burrito can be 20 minutes. They still serve traditional Panda food, along with a Chipotlesque burrito assembly line with choices of what to put into your baby. read more

Panda Express - Orange Chicken Burrito - Fast Food Near Me - Los Angeles, California

I saw this place undergoing construction for awhile. After reading the reviews that it was one of the experimental Panda locations, I decided to try it. I got a bing with orange chicken and a chow mein base. I couldn't finish it. Now I'm not a snob when it comes to Chinese-American food. I eat it regularly, but usually at local places where they give you bigger portions for less money in comparison to Panda. Somehow, eating the dishes separately only a plate is fine (maybe its the steamed rice I usually get that tempers the greasy, sweetness), but in burrito form, the saltiness, sweetness, and greasiness was just too much for me to handle at once. I tried a peach green tea too, which was actually pretty good. I appreciate the cashier checked with me to taste it, since apparently they had been getting reports that it was bitter the way that they were mixing it. It just tasted like tea, which can be a little bitter, but again, it's tea. If you don't want tea, don't order tea expecting it to taste like juice. I appreciate that the just opened, but I came at typical dinner hours and they seemed understaffed. There was one poor woman who seemed like she was trying to manage phone orders and the live customers by herself. The line must have been 6-8 people long and even though I was at the front of it, I still had to wait about 5 minutes before someone approached me for my order. read more

Panda Express - Fast Food Near Me - Los Angeles, California

See all