I dropped by one day in the middle of the day, and they weren't particularly busy. They only had one barista server behind the counter. They were polite and patiently waited for me to figure out what I wanted. The shop itself is very cute and organized. They carry a lot of cute plushies that include boba drink plushies and panda plushies. I ordered the mango green tea without any toppings and customized with 50% sweetness and less ice. With changing the sweetness level of boba, it's always a gamble on how it's going to affect the overall drink (most of the time, regular sweetness level is too much for me). The drink was okay, I wish there was more mango flavor in it though. I think maybe 75% sweetness would fix it, but I'm really not sure. Overall, I think it's an okay boba tea shop. If I'm at Dulles Town Center again, maybe I'll stop by and try a milk tea instead. read more

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Panda Tea House gets the job done if you're craving bubble waffles, ice cream or boba. They also have a large selection of panda items, which brings in even more cuteness to the store. It can get busy, I went inside on a Saturday and there was nobody there, but then right when I ordered, there was a large influx of people who arrived inside. There were only 2 staff members working, so they were super busy. I just ordered a bubble waffle since that was what I was craving, but usually people will get the waffle with ice cream (there's plenty of flavor options with toppings). I'll come back to try other things, but stop by here if you love desserts and pandas! read more

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Consistently great boba tea and smoothies. Great flavor selection. Consistently rude, Ill-tempered staff. Won't make eye-contact. read more

Panda Tea House - Best boba around! - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

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The menu looked fantastic, but I was immediately put off when I noticed they charged extra for 'NO ICE.' Seriously? You're going to nickel and dime me just because I don't want ice in my drink? I prefer my drinks less cold. I ended up not ordering bc they might nickel and dime my order. read more

For the love of god please either hire more employees or pay these people double because theyre in the trenches working for like 20 customers at once. Ive been going to dulles mall for years and haven't been able to try this place because its always crowded and there's always only 2 people working that are running around and doing their best. The huge selection is appreciated. The rolled ice cream is delicious read more

Decided to give this place a try. Overpriced for bubble tea, asked for light ice and still received full amount. The tapioca was tasteless, and overall the beverage wasn't good, won't be coming back. read more

Saw this cute boba shop upon walking around the mall and decided to try it out. I had some pretty high hopes and expectations. I ordered just a simple Thai Tea with Boba less sweet. I didn't know it was actually a Thai Milk Tea w/Boba so the milk was definitely overpowering the actual tea. I definitely would prefer a stronger tea flavor but it was still pretty decent. The boba itself wasn't too bad either. Overall, a really cute place with lots of panda decor and plushies everywhere. They definitely could improve on the service and the drinks were a bit pricey. read more

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We first tried Panda Tea House at Springfield Town Center. That location has now closed and it was so nice to see them open up at Dulles Town Center. The cashier was kind. The store didn't look all that clean but maybe we came on an off day. Ordered a rolled ice cream, which was creamy and had good flavor. We haven't had a chance to try their boba tea drinks yet. You can create your own rolled ice cream flavor by choosing from their list of ice cream bases, toppings, and drizzles. You can also pick from one of their set specialty ice cream rolls. They have the option of adding a bubble waffle for $1.50. It's always so much fun watching your ice cream creation being prepared in front of you. You may have to wait awhile for your order. It's worth the wait. There are some chairs inside, but it's primarily a grab and go type place. I'm so glad we got a chance to visit and can't wait to try some of their other flavors read more

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Saw posts about this place and it looked so good so I had to come here and try it for myself. My first choice was not available - I think I wanted The Purple Heart originally so I had to go with the Pina-Delight instead. Overall, the dessert was good. The puffle was warm and toasty and the rolled ice cream along with the puffle complemented each other. My only complaint was it was a bit on the sweeter side once the pineapple jelly was all mixed on. Too sweet for me. I would try the Purple Heart one if I happened to be at the mall again. read more

Panda Tea House - Pina-Delight - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

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Been here a couple of times while walking around the mall. Typically get a Thai Milk Tea with Boba. Boba is always fresh tasting and good enough that I'll always go back if I'm at Mall. Service is ok, people working are never overly friendly but they aren't rude either. Just more of a I'm here to make your drinks and go home attitude LOL! Always seems clean too which is important read more

I drove all the way out to this location since the one at Springfield Mall closed a while back. I was devastated to find my favorite flavor "Blue Moon" was no longer listed on the menu. However, the nice guy behind the register said we can still make that for you and he literally MADE MY DAY! Thanks for accommodating me and staying open through covid! read more

Panda Tea House - Blue Moon (minus mochi) - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

Horrible customer service, came in at 7:18PM, 42 minutes before closing and was told no more ice cream even though they took the customers order in front of us for ice cream, the Hispanic female making the ice cream then looked at me and said "if you tip me $10, I'll make it for you." while talking smack about us in español to the customer that was in front of us. read more

What a nice boba spot! Everyone was polite and the drinks were delicious. We bought the brown sugar boba milk tea and the ube milk tea. Loved both! read more

Panda Tea House - Brown sugar boba milk tea and ube milk tea - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

I waited 20 minutes for two boba drinks and one rolled ice cream. The rolled ice cream came out very quickly, but the two boba drinks took too long. In fact, when the boba drinks were finally done, the rolled ice cream was all melted! There were at least 2 people making drinks the entire time and, at the end, there were 4 people making drinks. However, each drink came out one at a time and each one took around 10 minutes. The employees were loud & chatting among themselves even though there were a lot of orders after ours as well. I was disappointed by the service even though the food was decent. read more

Prepare to be disappointed. When I visited, the young woman working was sick, didn't know if any of the teas had caffeine, and didn't answer my question about whether they only had the popping boba or if they had any regular ones. She also hardly put any ice in my drink and it all melted by the time I walked away, so the drink wasn't cold. The Thai iced tea flavor would have been nice though, if it was cold, and if it had regular boba in it. Try the place in the food court instead of this place. read more

YOU'RE BETTER OFF GOING TO KUNG FU TEA. This is a cute concept; it literally combines all the Instagram-popular dessert ideas: bubble tea, light bulb cup, Thai rolled ice cream, and bubble waffles. I had high hopes, but at the same time it seemed like it was going to be too much... and it was. Not specializing in one thing seemed to cause everything to be subpar. I ordered Thai iced bubble tea in a light bulb, which was cute for a picture, but the quality and flavor of the drink itself was lamentable. It tasted like medicine. The bubbles were also too soft and mushy, and the bubbles themselves tasted weird, which I've never experienced before. Above all, I give negative stars for the service. I don't know what kind of manager would leave a bunch of immature children in charge of this place. The employees were screaming and running around to the point I couldn't hear the cashier. It was completely disrespectful, and I have never experienced such poor service in my life. read more

Panda Tea House - Thai iced tea bubble tea - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

Every time we come here there is only one person working. Line out the door yet the owner doesn't care how long people have to wait

My daughter and I got the Thai milk tea and the Brown Sugar milk. They are delicious and you have the option to get your drink in a light bulb for a little more. The owners are very nice. read more

Panda Tea House - Brown sugar boba milk Thai milk tea - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

New best boba drinks in Dulles Town Center mall. I always come here for my tea and smoothies drink and it always taste delicious. The smoothie are made out of fresh fruits. Also, the bubble waffle smells very good and taste yummy. It is definitely my go to place for drinks, waffles, and ice-cream roll. read more

Panda Tea House - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

The boba drinks were delicious! You have the opinion to get it in cute lightbulb containers for an extra +$1.50! My husband and I had to go back and try their rolled ice cream , We ordered the s'mores and waffle. It was good but we only tasted chocolate and wished they topped it off with graham cracker crumbs. read more

Panda Tea House - Milkshake & Passion fruit green tea - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

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Only got the lychee rose green tea with boba and didn't try anything else. Unfortunately, the "tea" tasted like water with a hint of tea flavor. Could not taste any lychee or rose and the drink was closer to a 30% sweetness level even though I ordered it at 100% sweetness. The boba was soft but was not sweet at all and had no flavor. I have tea with boba all the time and from different places and this place was disappointing. One star only because the staff was nice. read more

After paying & waiting patiently for rolled ice cream, we were told that the person who makes the ice cream was scheduled to leave. If that was the case, do NOT take an order knowing that you aren't going to be able to fulfill the order. The refund doesn't make up for the emotions my child felt after waiting days to finally be able to make it to the location when they were open. Not a great way to run a business at all. So no one else could have made the order? Honestly, I wanted to just ask to make it myself because it really sucks when you have to let your kid down. So sad, it's a great concept but we won't be back ever again. read more

Edited in response to owner's comment (2/14): Thank you for your response, but unfortunately, we have severe nut allergies in our family so we won't be returning, since everything is cross contaminated. ORIGINAL REVIEW (2/10): I was initially excited to try this place, but the whole place was a disappointment. The place is chaotic and run by teenagers. I tried the rolled ice cream; it took over 20 minutes to receive my order, they fulfilled orders out of order (despite their ticketing system), and the ice cream was low quality and not good. I would particularly recommend AVOIDING THIS PLACE IF YOU HAVE ANY ALLERGIES. They do not clean the ice cream making areas (where they make their rolled ice cream) and everything is cross contaminated with nuts. read more

The only reason I'm giving this place 2 stars is because it looks cute when you walk in. I seriously don't know why this place as any 5 star reviews. I came here on a snow day and there were 2 employees that had to serve 12+ people. I felt bad for the staff but they were not friendly or kind at all. One guy was making all the Ice team orders, which took about 5 minutes to make one, and if they ordered a bubble waffle, the other girl working made that. So half the time, no ones order was being taking and no tea orders was being made. Because of this, I waited 25+ minutes just for a medium tea that was pretty good but not great. The lady did apologize for the wait which was nice. read more

Panda Tea House - Strawberry lemonade green tea with mango poppers - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

Decadence in a bowl! Warm Waffle fresh off the griddle, Creamy made to order strawberry ice cream rolls topped with fresh strawberries and bananas and topped with a chocolate drizzle. Now this is a great way to kick off our girl's getaway! I built my own and it was phenomenal. The down side is it was overcrowded and a little chaotic. I was taking it all in, but then they decided to fire up another anti griddle to have a 3rd guy assist with the orders, which was a great idea until he made my server move down and wait for that griddle to get ready. I had already been waiting about 20 minutes for my order. I wasn't happy. They can work on the flow of service, but the product was amazing! I also got the Peach Mango Iced Tea. It was freshing and sweet. Altogether I'd definitely try it out again. read more

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This place is right across The Children's Place on the bottom floor of Dulles Town Center. They offer boba drinks and many varieties of ice cream rolls. If you get a chance, make sure you stop by!! I thought I had left a review already but the location I reviewed before was "closed" on yelped. Strange. But it's definitely open!! We had the chocolate cake ice cream rolls and it was delicious. We were also encouraged by the nice owners to take the photo in front of the cute backdrop that they had in front of the store. It's a really cute shop! read more

Panda Tea House - Chocolate Cake ice cream rolls with bubble Waffle. - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

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Great place!! I had the Oreo milkshake with boba included. It took a little bit of time since there was only 1 employee but it was worth the wait. The store is clean and enjoyed the atmosphere. (music, scenery) read more

Panda Tea House - Oreo milkshake with bobba included - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

Panda has some good Boba tea, as well as, great flavored handrolled ice cream. I got the Blue Moon ice cream with blueberries and the bubble waffle. The staff was helpful and quick with making everything. The prices are reasonable and the quality is pretty good. Overall, cute little shop with tasteful treats with milk teas and tasty hand-rolled ice cream. read more

This place is small but their milk tea and bubble waffle are top-notch been here twice and I always have to wait, probably about 15 minutes or so but it worth. read more

Panda Tea House - bubble waffle - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

All-around enjoyable experience. From the smell of the waffles cooking to the pandas decorating the store, the atmosphere is excellent. Watching them roll and scrape the ice cream is a unique change from other ice cream shops. There is a wide variety of flavors and toppings. Everything we had was delicious. This place provides a reason to go to Dulles Town Center again. read more

This review is strictly for their boba and service. I ordered the Brown Sugar Milk Tea and was informed by the cashier that the sweetness levels could be changed, so I asked for 75% and got my order number. It was a busy day, as all the staff were occupied making the bubble waffle Thai ice cream rolls. Thus, I had to wait for about 15 minutes, which is honestly about 10 minutes too long for a drink. When my order was finally next in the queue, it literally took the lady 30 seconds to dispense the premade tea and add ice and boba. LITERALLY 30 seconds. Insane. They should have a separate staff member just to make drink orders because making those who order just boba have to wait around for other people's ice cream orders is ridiculous. Additionally, the lady who made my drink told me that the sweetness actually couldn't be changed for that particular drink. So I took the 100% and it tasted like melted ice cream. I wouldn't be surprised if they cut corners by using their ice cream mixture in this drink (maybe others?). The boba itself was actually pretty decent--the flavor was good, but the balls were just a bit too mushy. Not sure if this means they overcook it, but if they could get it to a more chewy consistency, that would be great. Overall, a very sub-par experience for a $7.73 (including $1 tip) drink. I might come back in a month or two after they implement some operational changes, because the potential is there--they just haven't reached it yet. read more

This is a waste of our time. We ordered 2 matcha milk tea and it taste horrible. It was warm as f*** . I want my money back! Paid $10 plus for this crap. We will definitely NOT coming back! read more

Panda Tea House - Gren matcha milk tea - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

TLDR: Love their bubble waffle 雞蛋糕! Not a fan of their bubble tea. First time we visited was during their grand opening and we did not have a good experience with the teas (did not taste authentic) and ice cream had a weird texture to it, not much flavor. Recently when we ordered a brown sugar milk tea, we were given a drink with no tea in it. When we got the replacement it ended up just being a black milk tea. Maybe they don't make the brown sugar one with tea. Didn't make sense to us. The black milk tea was passable, mediocre at best. Second time, we ordered a green milk tea, and it had a gritty texture with a weird aftertaste. We probably won't be ordering bubble tea again. However, we LOVE their bubble waffle!! We order at least one every time and plan to come back for it when we go to the mall. The closest place to get it without having to drive far from Ashburn. 3 stars only because of the bubble waffle. read more

When at Dulles mall looking for an Ice cream place to go to look no further than this spot right here. This place really hits the spot and has amazing options. Personally I like to bring out the inner child in me and I get the chocolate ice cream with an egg waffle, oreos, chocolate syrup and M&Ms. Its a mountain of deliciousness that continues to attract me. They have a very cute atmosphere inside the store and the customer service was very courteous and polite. They sell little anime knick knacks and just overall gives me a positive flashback to childhood. I have only been here once but I must say I am really looking forward to coming back for more since they ran out of mochi when I got there last time. Overall, I would highly recommend this place to anybody visiting Dulles mall looking for desert or even if you're just in the area make a sharp u-turn if you pass it because you would really be missing out! read more

Panda Tea House - A mountain of deliciousness - Ice Cream & Frozen Yogurt Near Me - Sterling, Virginia

The bubble tea is really good. I've only purchased the tea. This is my daughters favorite tea house. It's a small shop but popular, so sometimes you have a 10 to 15 minute wait time. The staff has always been very polite and kind. The shop is clean and organized. read more

The ice cream was mediocre. And the bubble tea. The ingredients are just not that nice. But however they do have good ambience

I love getting this ice cream but every time I'm there, it's like I'm inconveniencing everyone. All the teens just sorta sit around and shout the orders. There texting in between making orders and no good service. Ice cream is overpriced but it's still good. read more

The person behind the counter that made our drinks didn't know about the yelp coupon offer so we ended up not getting it since we didn't want to wait for them to figure it out. It was also super packed so we didn't want to push. I got the Thai bubble milk tea. It was so watered down. Also, the entire place consisted of 3 counters to make the drinks and food, so that left very little room to stand and wait for your order. Would not recommend if you want a place to sit down to talk to friends/relax. read more

This place was nasty! It was very expansive and a total waste of money! Like, if I could I would give it a 0/5. So, basically me and my friend go the Oreo milkshake with boba. The Oreo milkshake had no flavor whatsoever and tasted like ice! The bubbles were disgusting and chewy, I couldn't even chew them or swallow them. About 5 minutes after we started drinking the Oreo Milkshake with boba, we started to feel sick. I hope this helps for anyone in the area! read more

I recommend checking out this place if you ever go to Dulles mall and like bubble tea. I always make sure it stop by when I'm at the mall. I just love their bubble tea and rolled ice cream. The employees are friendly and it's not too pricy. Overall, it's a great place and is one of my favorite places in Dulles mall. read more