The Lemon Bunt Cake (I think has the word 'Lil in the name) is quite small for approx $5. I like the Starbucks Lemon Loaf Cake and this rivals it. My suggestion is it could be a little bit less 'lil, and a lot bigger maybe muffin sized, not necessarily gigantic, but not so tiny. Generally, this place is good. The Drinks are nice and with the Sip Club it's convenient. I even bumped into the former Mayor of Cupertino here one visit, so that was a great experience. Parking was easy, but be aware of certain spaces reserved with a "Tow Away" disclaimer next to Panera you should not park in those spaces... read more

Panera Bread - NEW Lil' Lemon Bundt Cake - Sandwiches Near Me - Cupertino, California

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The fare is the same as other Paneras, but there's two things that are losing stars at this one. I ordered Canada Dry Ginger ale in the app, and the fountain says it's Schweppes, which does not actually have any ginger in it last time I checked. So I would love to know which I am actually getting. And the music on the patio is too loud to have a conversation over, and the speakers are positioned so you cannot escape it. It ruins an otherwise great patio seating area. Not sure if they are allowed to turn it down or if staff chose the volume to keep people from enjoying the patio. read more

I am writing to express my profound disappointment and extreme frustration regarding an order placed through the Panera app this evening, and the appalling customer service I received from your store located at 20807 Stevens Creek Blvd # 100, Cupertino, CA 95014. At 7:30 PM, I placed a delivery order directly through the Panera app. After waiting for an hour, the delivery driver arrived, but instead of our food, we were handed an order of bubble tea from a completely different restaurant (Hui Lau Shan). When I called the Cupertino store to resolve this, I spoke with a staff member named Lizbeth. Her response was completely unacceptable. Because my order was placed on the Panera app, my transaction and contract were with Panera Bread. However, instead of taking ownership of the issue, Lizbeth immediately tried to shift the blame, telling me it was a "DoorDash issue" and insisting that I needed to contact DoorDash myself to figure it out. It was only after I strongly objected to this blatant evasion of responsibility that she finally agreed to initiate a 3-way call with DoorDash and me. This entire ordeal took another agonizing hour to resolve over the phone. Ultimately, DoorDash refunded Panera, and Panera issued a refund to me--though I was told I would not even receive a confirmation email for this refund. By the time this was "resolved" at 9:00 PM, my family of four was left completely without dinner. We wasted an hour and a half dealing with an unfulfilled order, but what makes this experience truly infuriating is the lack of accountability and the dismissive attitude displayed by your staff. Attempting to pass the buck to a third-party delivery service for an order placed on your own native platform is unacceptable customer service. I expect a prompt response to this email, confirmation that my refund has indeed been fully processed, and an explanation of how you intend to address this severe lapse in customer service at the Cupertino location. read more

Food was terrible. Mac and Cheese came out in a dirty bowl and was chalky and gross. Some of the pasta was hard and yellow. Needless to say, we didn't eat it. Even after a good stir, it was like sludge. When I looked at the food prep guy who gave me the food, he acted like nothing was wrong. Besides the terrible food, the restaurant is a sloppy mess. Food and napkins, straw wrappers, etc. all over the floor. We had to hunt for a clean area to sit down. Unless you're getting coffee and a mediocre pastry, I'd avoid this Panera. read more

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Ordered a half sandwich -turkey BLT and a Harvest medley salad with chicken. Decent portions and friendly service. In comparison to other chains, I think the price point is high for what you get. Wish the parking was more plentiful for this location. read more

Panera Bread - Sandwiches Near Me - Cupertino, California

Your typical Panera, but I do appreciate how spread out this Panera is. It feels like there is a lot more space and seating the way it is laid out. Food is typical though ordering was quite slow with the kiosks and only one cashier. Parking is quite tight here. read more

This is the worst Panera I've ever been to among all the Bay Area locations. Do NOT come to this location! We came at 8:10pm. They told us we cannot dine in anymore and they're closed. All the chairs are put upside down on the table (see pic) I've been to other Panera locations before and they all close at 9pm. Why would they close so much earlier than the posted 9 pm? They should have changed their closing time online to 8pm if that's the case. Horrible service. Also, even when we tried to order for to-go, their soup is out, and their salad ingredients are out. We all ended up leaving without getting any food. Super disappointed. read more

Panera Bread - Sandwiches Near Me - Cupertino, California

One of my go to Panera sites for catering pick up. Manager responsive and courteous even when dealing with so much activity around her and supporting her team. Called site when discovered that packed water instead of tea. Manager answered after several rings & did not put me hold despite a busy Saturday morning. She was apologetic and offered me multiple options to remedy. I chose credit to charge card, which was done the same day instead of 3-5 days. Ample space on site and noticed a couple of morning large groups of older adults enjoying conversations. read more

Panera Bread - small fruit bowl; oatmeal; assortment of breakfast sandwiched - Sandwiches Near Me - Cupertino, California

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Thirty min and still waiting for our food. We just ordered sandwich, soup, and salad. When my sandwich finally arrived, there were green spots on the bread. My first thought was avocado, but it's hard, and appears to be growing. read more

Panera Bread - Sandwich finally came, but green spots all over the bread. The bottom was even worse. :-( - Sandwiches Near Me - Cupertino, California

Stopped by the Cupertino location for a cozy lunch. We went for a soup heavy spread and it hit the spot: * Tomato & Butternut Squash Soups: Both were rich and creamy. The tomato is a classic, but the butternut squash stole the show with its perfect hint of sweetness. * Chicken Roma Asiago Bagel: A great twist on a standard sandwich using a bagel adds a nice chewiness that pairs perfectly with the savory chicken. Reliable service and a great atmosphere for a quick bite or a casual work lunch. read more

ordered a hibiscus drink, and it was refreshing and well-balanced. The flavor was pleasantly tart with a light floral note,, which made it very easy to drink. read more

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honestly don't get the bad reviews this Panera is one of the best I've been to! The team here works incredibly hard, even during the busiest rush hours. Cashiers keep the line moving fast, the orders come out fresh and correct every time, and the staff always greets me with a smile. The dining area is spotless, and I've noticed employees constantly checking on tables and making sure everything looks perfect. It's clear they take pride in their work. If you've read complaints about slow service or unfriendly staff, I can only say my experience has been the exact opposite. This location delivers quality food, great service, and a welcoming atmosphere every single visit. read more

Panera Bread - Candy Cookie One Dozen Mixed Cookies Bagel Pack - Sandwiches Near Me - Cupertino, California

Needed a little something-something Hadn't been to a Panera since college! Was craving a sandwich- surprised with the new croque monsieur ! Temporarily at a Panera near you ! I added lettuce -- Hurry up and go try it ! This croissant bread is delish !!! One of a kind! Best invention since -- plain sliced bread ? Please don't take it away ! Maybe keep it permanently on your menu ?! Don't be surprised if you see me here tomorrow! Clean dining and front register - friendly service! read more

Panera Bread - Croque Monsieur Croissant Toast ! Yuuuum !!! - Sandwiches Near Me - Cupertino, California

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Don't come here to meet somebody! The music is so loud you can't carry on a proper conversation with someone you're meeting with. In addition, the manager will not turn it down and says he gets in trouble from his supervisor if he turns it down and he says it's at the corporate level which it is not. read more

My favorite part about Panera is the mobile order. The mobile app is so easy to use and I can order my stuff after I drop my kids off to school and just go on my way to pick it up... Theoretically. The downside is about 50% of the time this location specifically seems to have some mismatch in their estimated time of readiness and I end up waiting a lot longer and often have to ask them for my meal again even though I already ordered it on mobile. I don't have this issue at other locations. Frequent orders: Mac & cheese Tomato and cheese panini Black coffee Orange scone The food is really consistent and there's plenty of seating and it's kid friendly. The booths are lovely. It's a little bit difficult to navigate because I feel like the layout makes it hard to walk through easily without bumping into people or having to squeeze by. Indoor and outdoor seating. I'll definitely be back because it's my local Panera. read more

I stopped by the Panera Bread in Cupertino for a quick bite & because I heard that they brought back the Asiago Bagels. Sadly, they had run out of the Asiago Bagel because of their promotion and they told me it would take 30 minutes to prepare another batch. The good news is that Nicole, a territory manager, witnessed my plight. She refunded my sandwich, comp'd me a similar sandwich, dessert and a free asiago bagel. 5 stars for superior customer service! If only she would make the parking spaces bigger and fix the spotty WiFi. read more

It is a nice place to come to for lunch and coffee in the morning. The crews working here are really great and hard working, keeping the place clean. read more

The manager was very rude to us today. We have been coming here regularly for years. We often come 15 minutes before close and never have a problem. But today, the manager - after we already ordered at a kiosk - told us at pickup that it has to be to go. I was surprised. Asked why. Then he said when I ordered, we told you so. But we ordered at a kiosk, who told us? And when we were given a "To go" and "Dine in" option, we pressed the "Dine In" option. Manager then made up story how an employee an employee had told us so. No employee had talked to us! So I added the manager to ask the employee to come talk to me. The manager then went to speak to the employee in Spanish and later the employee came in front and said to the manager say "yes I told him" and walked away. This is not the way to treat your customers. read more

I waited 10 minutes for them to tell me they didn't have the soup I ordered. Why couldn't the lady at the register tell me if she saw me sitting there. Apparently they didn't have chicken noodle soup at 10:40 a.m I'm 10/24. The cashier found out right after but did not tell me anything and let me sit there. read more

I am sadly going to have to change my star rating. This particular store, perhaps is getting a slight makeover within the employees, I still see a handful of the normal employees I see, they're always friendly, smiling, helpful, but today when I went in to order my breakfast sandwich from a new lady that I have never seen before, I noticed there was a lot of smoke coming from the toaster oven where the bagels usually are toasted. I tried to tell, this particular employee, and she said, "that thing always smokes. It's OK. " After I placed my order, which was a chipotle, chicken scramble with added spinach, her coworker/an employee I've seen numerous times there was abruptly trying to use the tongs to get a bagel out of the oven, which apparently was smoking because it was on fire/stuck! It got incredibly smoky inside and the lady at the register in front of me just seem to not care/brush it off. Interesting. Lol. Sad to say when I got my sandwich and went back to my house, it was incredibly small and looked nothing like the picture. I guess I'll just have to travel across town and go to the Campbell location since there. New employees tend to be more helpful/considerate and their items you order look like the picture. read more

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This place has an excellent selection of delicious food that serves our entire family! Soups and pastries our picky kids actually eat. Healthy yet hearty sandwiches and salads that my wife can enjoy. Coffee that is bold, fresh and unlimited. What's more, the staff is friendly, fast, and considerate (my kid wanted a little extra bread for her soup, no problem, on the house!) My only gripe is the swarms of flies/gnats on the pastries, that is just gross and I have seen it at every Panera since the beginning (seriously a glass case does not reduce the desirableness of your baked goods, it only makes them more appealing). Keep up the great menu, we'll be back soon! read more

This place is very convenient to the vicinity of my work. I am able to place a mobile order from my Panera app or in person at a kiosk. They were one of the few places that was successful for their mobile orders (during the Covid pandemic), especially curbside pick up. Everyone literally goes to this location. I have bumped into many families and staff from the nearby school. There are plenty of seating areas. Their service is quick & efficient. I enjoy eating their chicken salad sandwich, but I personalize & add other veggies. read more

This Panera is a bit busier than other Paneras, which resulted in food shortages such as the Asiago Bagel and so on. However, this only occurred on the day I went so it may not be an everyday occurrence. FOOD: Pretty good overall! I ordered the Caesar Salad and Chicken Noodle Value Duet which was pretty good. I did add a note to take out croutons I'm the special instructions, however the workers were really busy so they missed it. Since I ordered at the kiosk, it may be better to order with the workers if you have special instructions. LOCATION: I like the layout and area of this Panera alot. It's really close to De Anza College, making it a pretty efficient study spot for students over there. The inside was nice and roomy and it was a pretty nice place to work. CUSTOMER SERVICE: Overall, pretty good! I ordered with the kiosk and the food was contactless so there was that. read more

Panera Bread - Sandwiches Near Me - Cupertino, California

my cookie had a bite taken out of it... the service was horrible and my cookie was bright yellow... i had to wait 30 minutes for it. we were late to stage as we are professional dancers. the ambiance was horrible and it was very dim. no places to sit even though the place was empty. read more

Panera Bread - m&m Candy Cookie - Sandwiches Near Me - Cupertino, California

We were refused DINE IN service because we put allergy on the food order. After giving to go food to us, the Manager said because we disclosed food allergy we had to eat their food outside the restaurant. We are asking Panera Corporate to confirm people with FOOD allergy cannot eat inside Panera, even though they did make the sandwiches and salad for us. The Manager even said all the other Panera were wrong in allowing people with food allergy to eat inside their restaurant. Wow. read more

Ordered a meal to pick up at 5:50 pm. Still not ready at 6:15. Air conditioning pouring in... so uncomfortable. Restaurant is filthy!

The picture explains it all. Why did I waste my money at Panera. They call this a sandwich. In addition to the sandwich I had a choice of an apple, a bag of chips or a slice of bread to supplement the sandwich. I will never go to a Panera restaurant ever again. read more

Panera Bread - Panera sandwich with burnt bacon, thin avocado - Sandwiches Near Me - Cupertino, California

Everything went wrong. Ordered 2 same sandwiches Got 2 different sandwiches. Tried calling to get some kind of response. I'll have to go tomorrow and beg them to fix this. This was my very first visit of this establishment. They did not give a good impression. Wish I could say to food was good but it was overshadowed by not getting enough of what I ordered. The 2nd sandwich was a grilled cheese which probably would have been good if I'd known I had a hot sandwich in my bag. They probably lost a customer for life. But I'll bet they don't care. read more

I would use 0 stars if I could. I've been a long time Panera customer and I enjoy my unlimited coffee subscription. I take enjoyment in stopping by Panera on my way to work most days. I already wrote a review a couple of months ago about at this same Panera in Stevens Creek. Just when I thought my experience couldn't get any worse, they easily proved me wrong. They have gotten my order wrong more than a handful of times in the past and this current experience is the icing on the cake (for now...). First off, I ordered a large coffee with my sausage, steak, egg and cheese sandwich on a brioche bun. I went to the counter to ask for my LARGE cup. Manager hands me the cup. I had a feeling it was the medium but I couldn't really tell. I go to the coffee station and notice someone else with a bigger cup - so i know manager handed me a medium cup after I VERBALLY requested a LARGE cup. I firmly believe that customer service goes a long way and people go to places to have positive experiences, especially from workers. When I went back to the manager to tell him I wanted a large cup, he gives me major attitude telling me to tell him for a large cup next time as if I wasted HIS time! What a joke. At this point he has already set me in a bad mood to start my day. I expressed sternly that i asked for a large cup and to watch for his attitude. While all this is going on, the guy making my sandwich is splendidly screwing up the order. Manager "checks" the order and hands me the bag. Brioche bun was hard as a rock. Of the nearly 8 years of frequently eating at Panera, never had a hard brioche. It was like a breakfast sandwich on a crouton bun. Manager tells me all their brioche are like that, and i tell him that they shouldn't be. On top of that, I specifically asked for sauce on the side and not in the sandwich. The sauce was in the sandwich of course! I ASK them to make me another sandwich with a different bun. They make my new sandwich thinking I can finally enjoy in peace. Boy I was wrong. My re-made order was again "checked" by this so called manager prior to handing me the bag. I sit down with me coffee which has cooled off by now, to discover in amazement my order was still wrong. My order is very specific and has sausage, steak, egg, and cheese with avocado. After sitting down and finally thinking I can eat, the sandwich was missing steak AND the sausage and was just egg inside! I went back again to tell them they messed up yet again the order. Another staff offered to give me my money back after they re-made my sandwich a second time. This is fine but this establishment needs to consider the customers' time and also make sure their experience is very positive. I come to Panera to have some enjoyment prior to starting work. Messing peoples orders is fine once in a blue moon but to do this over and over again at the same Panera is unacceptable. I wish there was another Panera nearby but this Panera is on my route to work when i commute with my wife 3 days out of the week. The following week the fun continued. I ordered my usual with large cofee. I ordered online and waited 15 minutes before going in. I went to the counter and asked for my coffee. The staff member who offered to give my money back last week was tending the counter. Remember that I already ordered online 15 minutes prior. She had a bunch of ticket orders in the counter. She comes to me with an attitude and points on the tickets and ask for my name. I calmly tell her and she says she doesn't see it. With an attitude, she says to prove to her my order. Unbelievable. She proceeds to give me attitude and asks me to manually put my number in their system when i already showed her my order on the app. I've been an unlimited sip subscriber for years and I never felt so provoked over a coffee cup. The manager and this lady staff member need to take some customer service classes. This Panera is in one of the nicer neighborhoods and it's a shame they treat their customers like this. Like i said, i wish i can go to another Panera but I value my commute with my wife and on these days this Panera is the only one in my route to work. HORRIBLE MANAGEMENT!! read more

Ordered ahead (rapid pick up) via app. Got to panera, app said order was ready to go. Went inside. Order nowhere to be found. Asked behind the counter, order wasn't ready. Waited 30 minutes. Order was also incorrect. Terrible. read more

Terrible customer service from the manager on duty, Ana. She was rude and did not provide the customer service that should be expected at any Panera Bread. I will never go back or refer any family or friends to Panera Bread-Cupertino due to Ana's actions and reaction. read more

Panera Bread was a good choice for lunch. The dinning area is large and seating feels very private at the booths. Staff here is very friendly and helpful with your order. Ordered a Caesar salad and half a sandwich with a drink. Our meal was delicious and a good size portion to share with my one and only. Was a very satisfying meal. read more

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I used to love Panera, but I haven't gone to one in a while and for a good reason. The ones I've been to recently have gone downhill in quality, especially customer service. I dropped by Panera around 4pm on a Thursday to grab a filling snack. I ordered a broccoli cheddar soup (small), which came with a side of my choice, and an iced Madagascar vanilla latte. My food came out promptly, but I noticed that my drink wasn't ready. I went over to the drink section with the blenders and saw a manager... yes, a manager... texting on her phone not minding that I was right there waiting to be attended to. I finally said, "Is my drink ready?" She looked at me, looked at the ordering screen, and then proceeded to make my drink. The coffee flavor was really watered down. I could've gone to McDonald's and had a better iced coffee. I sat down at a table to enjoy my broccoli cheddar soup only to realize that it was cold... like it had just come out of the fridge. The server probably heated it up but not all the way through. I brought the dish back, and the cook provided another round of soup that was much better. Definitely warmed up. read more

Ordered from app and tried new sandwiches and salads . It was so good . Good service but missing chips in our order

We catered from them frequently. This is what we normally get. They are always come in trays and individually packed. Soufflés are my fav! Even utensils are individually packed. Granolas are separated from the yogurt with a plastic tray.m so it doesn't get soggy. read more

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Pre-ordered ahead online for a single toasted plain bagel. Arrived at the store shortly afterwards and it wasn't ready. Then I started waiting in the store for over 20 mins, and even asked a worker what's going on. They said "it's coming." Waited another 20 minutes. Seriously ridiculous at this point. From start (on app) to finish (45+mins in store), it took almost an hour for a single bagel to be handed to me. Ridiculous. Avoid this location. read more

Rapid pick up is smooth, the stuff is typically always out and ready. The cups aren't always out in time for sip club but I appreciate that they let me use my reusable bottle for the drink once I order! Trying to be environmentally friendly! Their bagels are always delish! Love that they have like sparkling water as a calorie free sip club option! read more

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Sandwich was so small and forgot cookie. Ordered previously snd they forgot to put bacon bits in mac and cheese. Place is run a bunch of dumbasses I suppose. read more

My wife and I eat at Panera bread at the Steven's Creek location. Typically we go at night on a weekend, and the food is prepared well. This week I needed a few sandwiches for lunch for the week, so I ordered and picked them up at 9am. They were very stingy with the turkey, and really it looked sad like it was leftovers. The bread was also soggy. I was very disappointed. Even with a coupon, a ripoff. read more

Free Wifi is spotty. I was NEVER able to order when connected to their free Wifi. Big miss. App is glitchy. If you don't mind that it is okay. Fix your wifi and / or app. read more