I really liked the food at Panera, but the only problems that I have with it is that the food is very expensive for just one piece, one bowl, or any dish and the food isn't really worth the money for a expensive dish and also that the food isn't fresh or restaurant cooked because if the food is lot more fresh and restaurant-cooked then it would be lot more better and taste better. read more

I would give it a zero stars if that was an option. Worst Panera I have ever visited. Mac n cheese was cold, greek salad was wilted and slimy and baguette was cold and hard! Place was dirty and they had so many uncleaned tables. Tried to speak with a manager, but they stated none were available. I will never go back to this location! So disappointed! read more

Quick, healthy, simple and delicious food! From sandwiches, salads, soups, pastries and drinks... tons of options. I love the pick-2 deal! (BTW, the broccoli cheddar soup is so good!) They have free wifi and tons of spacious seating (outdoor seating as well)... perfect for some studying, work or simply a casual meal with good company. Give this place a try! read more

The service was ok. The manager was able to refund us our money after our order was sent out late and wrong. They did not serve us what we ordered. We had to ask to remake our food two times. This created an inconvenience to our afternoon lunch. read more

I went to Panera in Santa Rosa years ago and I don't remember the specifics (I wouldn't be surprised if I Yelped about it though) but I know I didn't feel the desire to return after that. A couple months ago I visited this Panera location and neither myself, nor the person I was dining with enjoyed their food. There were lots of things wrong but here are the highlights: My tomato soup was cold My "Sierra Turkey" sandwich was on stale bread and was very lackluster I don't remember what soup my friend got but it wasn't as bad as mine My friend's sandwich was on stale bread but was toasted so it was better than mine but was very skimpy We decided we wouldn't return but, against my better judgment, we went back again about a month ago out of convenience. Again, here is a list of the problems we had: We asked the cashier if they had any other rolls other than the one the Roast Beef typically comes on, I forget what they call it- I want to say they call it a Panini roll or something but it's a thin, French roll. The cashier said they had sourdough, perfect- that was exactly what my friend wanted. We ordered that and I even followed up by saying "Oh and can you toast the sourdough roll?" she said yes. We get to the table and I happen to look at the receipt and notice the receipt says "sliced sourdough" I thought to myself that the cashier couldn't possibly have made that mistake considering she and I both used the words "sourdough roll" about 3 times. BUT, this kind of thing happens to me a lot. So I approached a manager/food expediter by their food window and told him I wanted to make sure it was going to be a roll. He seemed bothered by me and then really dramatically started yelling in the kitchen as if to try to avoid catastrophe. It was too late though, the damage was already done. He said "I'm going to HAVE to remake it but we don't have sourdough rolls our only roll is the one this sandwich normally comes on" I said to just put it on that one and braced himself for the struggle that was about to ensue in order to correct this God awful upheaval -_- In the interim he brought me my food so that my friend could sit and watch me eat. Surprise! My soup was cold again, but I felt like I had already used my allotted 1 complaint opportunity up. The soup was super gross anyway so I had no problem just not eating it at all. Don't order the potato, I'm positive it's from a can. The chicken salad sandwich is a mayo-fest so don't order that either. Lastly, there was a black hair on my plate. Yum! Sayonara Panera, I'm not going to risk food poisoning on the old "third time's a charm" adage. read more

Food was mediocre. I ordered a turkey avocado BLT and a chicken noodle soup part of their pick 2. It was half of a sandwich and the soup, coming out to $10. I honestly don't think that the amount was worth $10. I can make several of those sandwiches at home for a week for the same price. The BEST thing there is definitely the iced green tea. It's infused with papaya and passion fruit and it's a great refreshing drink if you're thirsty. I checked online and it's only 130 calories but the sugar content may be high. It's so good that I saw people filling it up with their own bottles. Sometimes, I would only come here to get the green tea and then go to Pieology right after LOL. read more

Of course the food at panera bread is delicious but the 5 stars here is for EUGENE! He's the most genuine, nicest person ever! He's so sweet and makes sure the customer service he's giving is top notch every time!! Management, hire more people like Eugene and make sure he gets the recognition he deserves!! read more

This was my first time eating at a Panera Bread and I was very impressed! The choices, the atmosphere and the customer service were perfect. I'm thrilled to have a family friendly option for a nice meal that should make the whole gang happy so close to home! read more

I haven't written a review in quite a while but with the horrible experiences I've had with Panera, I just felt it was necessary. They've provided terrible customer service every time I've walked in but the most recent visit has by far been the worst. I ordered breakfast via Rapid Pick-up online one morning knowing they would be slow if I were to just walk in. The email confirmation stated my order would be ready before 9am so I took my sweet time just to make sure it would be ready by the time I arrived. I got to the store at 9:15am and still no order on the pick-up shelf. It took forever for an employee to assist me with checking on my order, only to find out that the bacon and spinach soufflé I ordered wasn't even ready... This took another 10 minutes of waiting. I finally got my order and went home and found that a bagel I ordered specifically to be sliced, toasted, and add cream cheese wasn't included. I called immediately to let them know about how long I waited and that my order was messed up and whoever I spoke to didn't even acknowledge the length of time I've waited and how inconvenient it was. He took my name down and said that the next time I come in I'd get a free bagel just as I ordered it through Rapid Pick-Up. And guess what?! A week later I walked in to pick up a pastry and claim the bagel I was promised, and looked at me all confused. Horrible! I eventually got my bagel, but all that muss and fuss for a system that was designed to be faster and more convenient... Not to mention bad service. I don't plan on coming back here anytime soon. read more

Always a great experience here. However, I wish they didn't have a time limit during their peak for the wifi! Other than that, I enjoy doing my homework here :) read more

Compared to other Panera's this location has a lot to learn. I've been here many times as I work nearby. Many people complain about the line but the real problems are poor food quality and order taking. Plus small little flies in the salads. One customer complained then when I went order food small "crazy ants" were running around the counter. The cashier said its a problem with the construction in this area and they can't fix it. Both my friend and I sampled the grilled cheese. What a joke. Other Panera's give you lots of cheese dripping over the edge of the sandwich. Great with Tomato soup. This place: There was less than a full slice of cheese both with mine (on a different occasion) and my friends (today). He went and asked the kitchen and they said "that's how we do it here". Plus the soup was a less than full bowl. In my case, they left out half my order. And my other friend did not get his "pecan tart". We he got his but the server said my salad was not on the order. I was willing to pay for it but she wouldn't help. The line being over 10 people, I think not. read more

So we have this place back home therfore I suppose our expectations were too high for a restaurant just opening, but several things were below exception. Firstly, parking is a nightmare enough said. Secondly, the order was rung up incorrectly therfore check your receipt. Asked for a frozen mocha with only one pump of chocolate and it was rung up as a regular hot drink with no specifications added. Thirdly, there is no waiting area so you're just wandering aimlessly or looking for a seat. Fourthly, if you order a bread bowl to go, you basically get a cup to pour into the bowl at home that only fills less than half of the way to the top. I recommend getting it NOT to go because you're spending over $5 on half of a bowl of soup. Finally, I found an EYELASH in the sandwhich as soon as I pulled the layer of bread off so I returned to get a refund which they did refund and they actaully did the entire meal, but no money will be put into your account till they close or till next day. Oh and the entrance is on the side of the building and I do not recall seeing a sign specifying this, again making it confusing. Staff was friendly and the food was served relatively quickly. read more

I had called corporate shortly after this experience and they said they would pass it along to the management of the location and they would contact me. No such luck. Definitely will be eating elsewhere next time I am in town. read more

This was my second time there in about a year. I had the Caesar salad with chicken. The salad was great. Although, at first they forgot to add the chicken. But, when I brought it to their attention they were very nice about it and corrected the order very efficiently. I will go there again. The service is very good and everyone who works there is very nice and upbeat. read more

this young employee named ian dropped my food while handing it to me. did not even give me a refund. or make me another one. 1 Star. worst employee ever read more

Although they incorrectly made our salad, they did fix the problem right away. Food was standard for Panera. Parking can be a bit tricky

I would put their broccoli cheese soup in a beer helmet and drink it. Their bagels and cream cheese are consistently good. The sandwiches--although tasty--tend to lack an adequate amount of innards. read more

I come to this Panera all the time and this cashier Terrell is possibly the nicest guy I've ever encountered in my 21 years on earth. If I had a sister, Terrell would most def be front runner. Bro need a raise. read more

The bread is fresh and good. The place is super clean and the crew is fast. The clam chowder was the best I ever had. The place is super busy on Saturdays but the service was outstanding. Great crew! read more

Every Panera Bread I've been to in the past 7-8 years has been great. This one plain sucks. I've been to this particular location 3 different times. Each time there were errors with the food. D+ read more

Ordered a Cobb Salad, but I was so confused when it arrived. Isn't lettuce suppose to be crisp, a vibrant color, and taste fresh? Not the ones served here. The majority of the lettuce was brown, feo! Thank goodness it was served with bread which was yummy! read more

I've been here a few times since it opened and really enjoy the food, the broccoli cheddar soup is especially good and so is their grilled cheese with tomato soup. The most recent time here we were helped by an employee named Eugene who was extremely polite and friendly and really seemed like he enjoyed his job, so that made the whole experience better! read more

We had a great breakfast meal this past Sunday at this location. The food was delicious (egg and ham / no cheese on a croissant: big sandwich) and the employees were hard-working, friendly and professional. The location is HUGE! There is a big outdoor seating area in addition to the interior one. Nice selection of teas also. I appreciated the lemon slices in it. read more

One of the worst customer service places I've been to. The cashier in the front was nice, but when it came to the servers it was a whole other story. The server kept yelling obnoxiously the number and disturbing the customers who were just trying to enjoy their day. When I politely asked for my server for a side of mayo, she pointed vaguely to an area by the kitchen and walked away!? Very strange. After waiting 15minutes to see if she would get it, I walked over to her and asked where it was located. She rudely pointed to it, and glared at me like I was unwelcome. I would've understood if it was during peak hours, but it wasn't even busy!!! Never going here again. read more

This is a review for the Rapid Pickup service. The layout of this location can be a bit confusing if you've never been in before. There aren't any indicators or signs pointing you in the direction of where to pick up your food. The first time I went in I ordered pickup at the counter and after my transaction was completed, they didn't tell me that I needed to walk down this corridor and back to the kitchen window to get my order, so I had to figure it out myself. After this experience, I learned about rapid pickup and have been using it frequently, like 2-3 times a week. You order and pay online, and theoretically you go in and grab your order off the shelf without having to check in or talk to anyone. Unfortunately, the last three times I ordered breakfast (haven't had a problem with lunch) this wasn't the case. Typically I'm in a rush, which is what I would assume that this service is basically for, since its called "rapid pickup". The first time, my order wasn't ready on time, and they forgot 2 of my items. I tried to explain this to the girl at the kitchen window, she appeared to be the food runner, but she spoke little to no english so she didn't understand what i was saying. I explained it twice, then i bent down to get more on her eye level (im about a foot and a half taller than her) and my brand new sunglasses fell off my head and the lenses shattered, which isnt her fault but it definitely added to my frustration since that wouldnt have happened if my order was right. Eventually i got through to her, and she got my stuff and l thanked her and left. The second time, the were late on my order again, but i just dealt with it and waited. The third time, i ordered and when i went to go pick it up, it was nowhere in sight. I was annoyed but thought maybe they were busy and decided to wait a few minutes before i said anything. about 7 minutes past, and nobody had asked me if i was waiting for something, which i thought would be clearsince i was sitting on the waiting bench in the pickup area. after 10 minutes past the time it should have been ready, i went up to the girl (same one) and asked her about my order. she looked at me like she had no idea what i said/what i was talking about, she stared at the girl inside the kitchen who ALSO didnt seem to understand, and i said if its not here then forget it, i have to go. I walked out and wasnt going to bother getting a refund, but i decided to make sure that i had actually sent the order through, and i had. Knowing that if I didn't get food right then, I wouldnt be able to eat for 6 hours, I went back in. As as a manager asked me if I needed help, and I explain to him that its now been 25 minutes, they girl pops up with my order. So my guess is that they werent keeping an eye on their online orders and didnt look at it until after i left the first time. The manager wasnt very apologetic either. The food is good, and I'll still go back, but I haven't been back since then, and i used to eat there a few times a week. I understand that the workers who dont speak english are probably in the kitchen area BECAUSE it doesnt require a ton of customer interaction, but if you are the main point of contact for picking up orders (and correcting them), you should probably at least know conversational english. Food is good, its very clean and looks really nice, but it seems like the employees need better training. read more

Me and my partner go here at least once a week (I know fatties) we are obsessed with Panera, we love it. Majority of the people there are amazing, and the food is always what we were hoping for. Love it, love it, love it! read more

Great pastries, drinks, breakfast drinks, nutritional ingredients/nutrious and reasonal price!! Panera in King St. In SF (my 1st bagel and honey cream cheede experience; 2nd in Panerai Millbrae their healthy soup and salad, and now in my own fog home town, WELCOME PANERA TO DALY CITY)!!! read more

Chicken Noodle Soup is the most disgusting and frustrating soup at Panera. It tastes like a warmed noodle soup from a can

Had an overpriced sandwich which was inferior to Subway. Don't put it on your menu if it's terrible.

my girlfriend and i went here bc it just opened a few months ago and from where she stay and it was horrible. the wait staff acted as if they were criminals and kidnapped the real wait staff and were pretending to know what they were doing waiting for it to close so they could empty out the registers and the safe. my gf bless her heart ordered a latte and wouldn't you know it it had marshmallows in it!! freakin marshmallows!! well i ordered the turkey chili and let me tell you that was an assault on my senses in the worst way tasted like some card board tastelessness took one bite and that was all. just an over all weird vibe this place gives restaurants a bad name. read more

Disappointing! I was craving chocolate chip cookies and pastries and they all tasted a week old. I bought 4 cookies and they were $2.39 each just for one cookie. The cashier told me to get the cookies at the counter that was already in the individual bags. I then told her I wanted the fresh ones, the ones at the back counter. She refused and insisted I get the ones already in the bag. I asked her several times if they were fresh and if they were baked today. She lied to me and told me it was baked same day. When I got home it tasted very stale. I threw them all away it was such a waste of money. I also ordered the Pumpkin Muffin cupcake and Pecan Braid pastry and they both tasted a few days old. Panera bread usually have pretty decent pastries but not at this location and I probably wont be coming back. I should have gone to Paris Baguette instead. Its really messed up when you lie to your customers just to get rid of old inventory. You should give your customers the freshest product. read more