Ordered 2 bowls of soup, one French onion. Had sprinkled cheese on top. Both soups were cold. This particular location is probably to worst I have been to. Baked goods nearly empty. Not typical standard of Panera. Oldest decor. I recommend driving a little farther to a different Panera. read more

I work literally next door and every time i go in it's the same assistant manager working. She doesn't know what a Madagascar Vanilla LATTE is, it's not a cold brew...it's a latte under hot drinks. This is also the second time i've burnt my tongue! I'm livid man. How hot are your drink recipes at? The temperature is literally scalding. Not to mention one time I got a noodle soup with chicken and they completely forgot the chicken and it was a to go order. It was just broth, spinach and noodles. This Panera is the worst i've ever been to. Yet, it's the closet to me for breakfast and coffee since i work next door. read more

I'm never the type to post reviews or leave comments like this, but after my few times coming in here I had to. The first time I came in, the one lady at the front had her earphones in and was on a phone call while taking my order and was just super rude. The second time, the same lady took my order and her mood seemed very mean and rude. I figured she could be having a bad day so I'll let her have it. This most recent time, same personality and gave me attitude for asking for certain things with my order like having my bagel extra toasted or an extra cup for ice. Any time I walk in here it just seems like no one cares or even pays attention to anything. Nothing ever really wrong with the food, it's just the staff makes it unpleasant. read more

They are lucky the Autumn Squash soup is so addicting, otherwise I would never come to this location. Panera in general is slow, but this location is on another level. 10+ employees walking around, only 1 person taking orders, which happens often. Does anyone even want to sell me food? Allow at least 30 mins to order and wait. read more

An hour and forty minutes for cold soup and a cold panini sandwich? I expect lunch to take awhile when I order for delivery so I order early and expect a wait. But seriously! Fifty minutes after I place my order I get notified that it is out for delivery, no big surprise, I wait ten minutes then clock out for lunch to go up front and wait for the delivery. After another ten minutes go by I try calling (rings and goes into a loop where no one answers). Twenty minutes later and still hungry, I clock back in and have missed my lunch. Fifteen minutes later the driver finally shows up with my cold food and says the restaurant doesn't have enough people to handle the business. I ask to have a manager call me and write it on the receipt. No response. Boo! read more

An alcholic was behind me in line and when offered a sample lemonade and started fighting about he only gets water or beer, and neither was available. I ordered a Chicken Noodle Soup in a bread bowl and the bowl was very soggy. Their lemonade had vegetables in it. Worst of all, they spelt Pantera wrong. read more

This store deserves a -100. I had a bad experience last year when I ordered lunch for a coworker. The food was 45 minutes late, missing items, soup was cold, and sandwich was soggy. I tried to resolve this with the store manager who was somewhat cordial. He lied and said a gift card would be sent. It never was. NICE. I decided to give them another chance on Tuesday. I specifically stated it was the Corporate Office, the Suite Number, and my phone number. I received an email stating my order had arrived. 20 minutes later it still was not here so I called the manager. He said the order was delivered and signed for by me. It was not, and I checked with everyone in the office. I asked if they delivered to our retail store on the main floor in error. He emphatically stated "NO". HE IMPLIED I WAS A LIAR. Finally, after another 20 minutes, someone from our store many floors down brought it up. They too were busy and did not have time to deal with it. There was a missing one item, terrible macaroni and cheese, a soggy sandwich, and fruit. I was able to salvage the fruit and the cookie that was not MISSING. I called back to tell them what happened and request a refund. The "Manager" was extremely nasty and rude. He first said he would not return my money but later with great anger said he would. HE HAD THE AUDACITY TO THREATEN TO CALL MY CORPORATE OFFICE ABOUT ME. GREAT, WORLD CLASS CUSTOMER SERVICE AWARD. I called the Corporate Office for Panera. They took my information and told me someone from their "Main Office" would call me back. This never happened, but I did receive a refund. It has been 2 days without any return call. NEVER EAT THERE. THIS IS THE ONLY PANERA I HAVE EVER HAD AN ISSUE WITH. CLOSE IT DOWN AS OTHER REVIEWS I HAVE READ ARE HORRIBLE. THIS STORE REFLECTS POORLY ON EVERY OTHER PANERA. THEY ARE CORPORATE OWNED NOW SO LOOK OUT FOR EVEN WORSE. NO ONE NEEDS FOOD FROM THEM EVER. THANK YOU. read more

I've ordered from them for years, particularity catering for the office I work at. This time , I was nothing but kind however I was hung up on twice , and then denied service. I will not be ordering from them ever again. read more

Ordered food to-go, I asked for extra dressing and it wasn't provided so my salad was very dry. Also, the lettuce was pretty brown and gross. read more

Foods good but the staff is rude. John always answers the phone for to go orders and chased us away with his bad attitude. He made fun of a brand new employee right in front of her and us. There was an employee who was not only rude but gave us half our meal. We called and management promised us free meals and never got them. read more

We used to like coming here. They have a warm turkey sandwich with sun-dried tomato mustard that I used to find divine. But since the management changed hands about a year ago, the quality of the experience has been declining. I'm not sure what they're doing differently, but the sandwiches just aren't as tasty anymore. Maybe they're using a different ratio of ingredients, maybe the ingredients aren't quite as fresh; I can't quite tell what's wrong, just that it's not as enjoyable anymore. We've come in for dinner and been told they're out of what we came there for. They run out of mac and cheese, spinach, you name it. It became so hard to get a consistent experience that we just stopped coming. read more

Disappointing to say the least. Panera has decided to discontinue the Italian combo. My favorite sandwich. They have replaced it with the Italian, a sandwich that is a third the size with less meat and a repulsive giardiniera relish that tastes like it soured. Not the fault of this particular Panera just another corporate decision. read more

This Panera has the worst service ever!! How long does it take to make 3 bagel sandwiches?! Well after waiting 30 minutes and still not getting them, I asked for my money back. There were about 10 employees who were working and ONE guy making the food. The manager clearly doesn't know how to manage her employees because not one worker had any sense of urgency, including herself. Horrible service! read more

We ordered one egg and cheese sandwich and one bacon, egg and cheese sandwich. It took 25 minutes to get our to go order. They served two people that came in behind use first. We finally got our food and left. We got to work and got two bacon, egg and cheese sandwiches. I am unable to eat my sandwich due to me being a vegetarian. We used to go here at least three times a week. We are definitely going to think twice when we want to go here. read more

No one seemed to be familiar with their menu, couldn't answer any questions, etc. After I placed my order, I went to the prep area to wait for my food and was appalled to see the condition of the sandwich workspace and how my food was handled. Employees didn't change gloves or wipe down the work station and were about to assemble a vegetarian sandwich on the same spot where they just finished putting together a turkey sandwich - without cleaning, changing gloves and right on top of a piece of turkey. Gross. They were nice and cleaned up when I asked them to wipe all the crud off the countertop before they actually started on my order and that's the only reason I didn't demand a refund. Sandwiches were the worst we ever had from Panera though and we used to be frequent customers (at other locations). I will never go back to this location. read more

I always come here because I live so close. Today wasn't their best day. I always order an iced caramel late with almond milk and sometimes it comes served hot. Today my coffee was wrong and so was my bagel egg and cheese sandwich. It's not hard to read a computer screen and do what it says. BUT they have an amazing manager who is understanding and comped me my next bagel and coffee. Stuff happens. This place will always be my breakfast go to spot. read more

Not there best today. Bistro French Onion soup was the worst; croutons were simply torn bread no toasting so became a soggy mess in the bowl had no flavor or seasoning wasn't hot enough to melt the cheese. I know it's not a five star restaurant but come on it's soup! read more

I don't eat big portions. But dang, I asked for a bowl of chicken soup and I received less thn a cup. It also had no chicken, perhaps they ran out on me. Also, a chocolate chip cookie is $2?! Normal to small size cookie? Got to be kidding me. Tables and bathroom were pretty dirty as well. Panera used to be good, until it got too big. read more

Steer clear of this location!! I admit it, I'm a Panera lover, and I visit at least twice per week. I will no longer be frequenting this location, even though it's the most convenient for me for lunch. No exaggeration -- my to-go order has been correct only twice in the past 7 MONTHS. I always order the Chicken Cobb w/ Avocado Salad. I order it without gorganzola, and with extra salad dressing. So, not complicated, right? This is apparently too hard of an order when being prepared to go (note: I've always had CORRECT orders when eating in house. Seems they feel they can be sloppy when orders won't be opened until the customer is far, far away). Either there's no egg, or no bacon on the salad (things I don't modify), or it has cheese on it anyway, or something else. Today, I got two little ramekins of caesar dressing and one of the herb vinegarette (this is the dressing that's supposed to come with the salad). I'm over it, and I won't be visiting this location again. When I sent feedback through Panera's website today, I got a quick response (kudos, corporate Panera!), and was told this location is a franchise. Well, franchisee, perhaps you need to get your act together here! Also, the other reviews here that mention rude management at this location are pretty spot on. This has also been my experience when I've called about incorrect orders in the past. Save your $10-$12 and eat somewhere else if you're in this neighborhood. read more

This place is SLOW AS CAN BE. One register, 6 people in line. The lady working the register does not know what she is doing. This is absolutely ridiculous. read more

I love panera and the food is always great. I personally think things may be slightly overpriced but it is worth it. I love their broccoli cheddar soup and bacon turkey bravo sandwich! This location however everytime I've been it has taken a long time to get my food when they were not even busy. read more

This is one of those times Id give less than one if possible. The line was huge and this supposed employee couldnt crack a smile to save her life and if I didnt know better Id swear she was high. Slow as molasses and she was the only person taking orders while there were FIVE people in back. Horrible experience. read more

Today is the day I throw in the towel. I have ordered dozens of times from this Panera to have it delivered to my work and every single time except for once or twice my order has been wrong. It doesn't even matter if I say on the note when I order to double check the item and make sure it's correct it still comes to me wrong. Today I got my salad it was a Greek salad I had a couple items left off of it such as tomatoes and Greek olives and I have them put a couple of items such as avocado, chicken, etc. The app makes items customizable. So today the delivery driver said he was SURE it was right because he AND the manager checked it over before he left. So I open it up and sure enough there were no pepperoncinis and no feta cheese! Both of which come standard on the salad!!!! I have tried and tried to be helpful so they can get it right but it just isn't worth the headache. No more business from me - I will find a place that knows their menu items and are smart enough to customize it if need be. read more

Every time I have come to this location on my lunch break, they are always "under staffed". The wait times for a salad alone is just outrageous. Then when you get your food, half the time they put the wrong food in the bag or just threw it all together like a sloppy McDonalds burger. There are never any manager present or helping. Staff isn't friendly and doesn't have the positive attitudes you would expect from a place that charges an arms and a leg for their mediocre food. Needless to say this location needs help and I will not be returning! read more

I do enjoy Panera at other locations but whenever I visit this location it is a bad experience which is so disappointing. The customer service is horrible! Recently we ordered online to have food delivered. Well nearly an hour later we hadn't received our order, so we check the status and the order had been cancelled... No one called or contacted us. We called the store and the girl on the phone said "well our driver went home so we couldn't deliver your order". She was extremely rude and unapologetic. We've given them chances since that experience and again, orders are always wrong, employees don't seem to care. As I said, it's just disappointing because I generally like Panera! It sounds like there might be a management issue based on other reviews. My advice would be to go to a different restaurant in the complex. read more

This Panera Bread has incredible customer service! Scott the manager was very accommodating and helped us meet all our needs. Thank You!

Be sure to check your take-out order carefully. We waited quite a while because they said the "server was slow." Then when we got home, we discovered they didn't give us the soup we paid for. When I called, the manager said he could offer me some free food if we come back, but couldn't credit my charge card for the missing soup or send me a gift card. In other words, it's my problem that they messed up the order. read more

Love Panera. Great sandwiches and ok salads. And their French onion soup is to die for! This location has pretty great management. I mistakenly ordered a sandwich when I thought it was a salad. The manager quickly rectified it for me and let me keep the sandwich as well as the salad. I'll be back here again! read more

Great, fresh and fast! They are super friendly at this panera. Management is impressive too!

I'm a fan of Panera in general, but I often meet clients for a coffee or lunch at this location. They have great service and lots of food options, so it's easy to meet everyone's personal tastes. I really like the frozen or ice coffee options, and they are much quieter than a standard Starbucks for a quick meeting. I do have an issue that they don't offer Ranch dressing for their salads, but I think that's just me. No one else seems to mind. read more

Had a Sausage/Egg/Cheese on Chiabata (sp?) and it was delicious. Ordered a caramel latte with it, decent, but could have been hotter and more caramel flavor. All in all, good experience as alwasy with Panera read more

Panera is always a favorite for me. Love the soup and sandwich combo. Great salads here too. If you have been to Panera in CA then you will find things a bit different in CO. You pick up your own food, it's not delivered as in CA. You bus your own table which you also don't do in CA. I found the broccoli soup thinner inCO so missing a bit in flavor. But the same friendly atmosphere which I appreciate when I spend my money somewhere. read more

I guess because I work in customer service, I tend to judge businesses on their employees attitude more than the actual food. I love Panera! However this location seems to lack in positive attitudes. Let me just say that I visit this Panera weekly and sometimes daily and have never really had an overly nice employee take my order (and the manager has the same attitude) the only reason I am giving 2 stars is because there are a few nice guys that work on the prep line and I have only had a problem with the cashiers. I have also only had minimal problems with the food. I much rather make the drive to the Panera on I-70 and Quebec where they are always pleasant and quick. read more

We love this Panera. The food is always good and the staff friendly. The view of the mountains from the outdoor seating is unbeatable. Love going there early in the morning. Very cozy inside on a cold night. Prices are reasonable and the baked goods are yummy!!! read more

Service is always friendly and prompt. The food is always good. They always get our order right. I've ordered catered food from them a few times for work and they always have everything prepared and ready when I come to pick it up and always offer me a complimentary drink. read more

Don't eat here unless you want to wait 30 minutes for your order. We only had 3 people in our group.

Horrible experience 45 minutes for a salad to go. Lousy customer service standing around talking one at register second one doing nothing. No forks or spoons when u get your food. Would give zero stars if I could. read more

Two of us went for lunch today, food was good except when did they stop using a real slice of bread and a slice of cheese on the french onion soup? Croutons and a sprinkle of cheese is not even close to the same thing. I tried the mushroom soup and it was tasty. My biggest complaint today was where has SILVERWARE gone? I hate eating a salad out of a cardboard box with a plastic fork. Paper bowls for the soup? I didn't order it to go. The appeal to Panera was real food, kind of quick with real silverware. read more

It took 15 minutes to get our breakfast sandwiches, they were out of dark roast coffee and didn't seem to care about any of it!!

The visit occurred approximately 2 weeks back. Anyhoo onto the review: Horrendous service. Literally stood in line during off peak time for 15 minutes. One guy taking orders while 5 people are in line. Someone who appeared to be a manager helped another guy out then went and made a latte then strolled on over to help 3 people (who came in after I and the others in the sandwich line) out at dessert counter. Meanwhile the only guy left taking orders went over and took his sweet ass time making a latte. I called them out and asked if anyone was available to take orders and the manager said he would be with me in a bit after helped out the 3 ladies that came in after I did. Get a system!! Wow so inefficient. At least make it look like your trying to move the line forward. These guys should learn from the crew at the aspen grove panera who are spot on and extremely friendly every time. I wasn't going to wait any longer as 15 minutes was plenty. So adios. read more