I go to Panera for soup and it is usually good The cheese and broccoli. Small or large bowl and there bread for the side . Nice place gets busy around lunch .. read more

Ordered my food to go and the soup lids weren't sealed. The soup spilled all over the bag and the rest of my food which then ripped the bag and soup spilled all over my pants and my car. The workers also forgot our chips. This Panera always seems to forget something for our order. read more

Not one of the better Panera locations. I think its proximity to Gurnee Mills makes it hard to be consistent. I never know what the iced tea will taste like. The breakfast sandwiches are fairly consistently good though. I'm guessing there is a lot of turnover there. It's a tough location. It's always busy and crowded. read more

I got food poisoning after eating a beef and cheese sandwich at the Gurnee, Illinois location.Because I did not have my receipt, the company refused to look into the incident. I will not give Panera one more dime after this. read more

Long drive thru line for no reason. Been waiting for over 30 mins. Not worth the wait. Mid food

I ordered sandwich and southwestern salad. The sandwich was tasty but I didn't have the salad. I opt for trying the broccoli and cheese soup. It was very tasty. I had to wait a bit longer to pick up my order which was sitting there for a few minutes (the device that I had to alert me) unfortunately was not working! I love the space and lighting. Made for a relaxing and quick lunch. Didn't expect to pay as much for the order though. read more

Panera Bread - Half a beef sandwich and Southwest Chicken Ranch Salad - Sandwiches Near Me - Gurnee, Illinois

Who orders a green goddess chicken salad and they give you no chicken? Plus all they really gave me was just lettuce. Offered to give me a free entree on my Panera card, no please give mine my money back. read more

Panera Bread - Sandwiches Near Me - Gurnee, Illinois

Friendly service but restaurant was very dirty We like Panera a lot but please, get the sweeper out every once in a while and also wipe down tables so customers don't have to Need some adult supervision at this location read more

Panera Bread - Sandwiches Near Me - Gurnee, Illinois

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The food was good but the portion sizes have gotten extremely small, especially for the price.

I went here for coffee. I normally do this at least 2-3 times a week. Today I decided to try their spinach artichoke soufflé. It was slow at the restaurant so the order came out quickly. As far as what I ordered I was not impressed. Talk about lack of spinach and artichoke. What I was really impressed with is the quality of customer service this place has to offer. From being greeted to them walking around to see if everything is ok. The manager even took time to talk to me. I cannot complain about the food with her as most of it is pre packed and it is a matter of them warming it up and placing it on a plate. I personally feel the quality and quantity does not match what we pay for. I really want to give more stars and would if the quality of their food matches the quality of customer service received. read more

Waited close to 15 minutes to take my order and there were at least 6 other people waiting. Walked past the kitchen and one of the kitchen staff was yelling Motherf...r really loud and laughing, giant flying bugs flying around my table. There obviously isn't a responsible manager on duty. Probably the guy yelling profanities read more

Gurnee Panera needs to get there stuff together, so unprofessional & unorganized. Every time I come as a sip club member i have never had such a difficult time. Not only that the manager Sarah, so unprofessional and rude when I explain to her, my frustration her response was if I don't like it then don't come back, as a business owner myself, I totally understand that customers may have complaints but to be told if I don't like the service to not come to this Panera was just unacceptable as a Manager that's not a good response for a loyal customer.. I Hope corporate reprimands her. read more

Drive-through made a mistake of not including a kids item in our order but Stacey covered me in my request to get a large Mac. I was already 5 miles out after we discovered the missing item, but happy didn't have to put up an argument on the mistake. Thank ya'll! read more

This is a wonderful place to get quick, hearty, and hot meals. I usually get the soups, which are delicious and healthy. This time I got the sandwiches. They were warm, with just the the right amount of meat, cheese, and sauces. The bread was crispy on the outside and moist on the inside. The bread is addictive, even if eaten alone. The desserts are added to the meal for 99 cents. I enjoyed a delicious chocolate chip cookie that tasted homemade. My drink was the agave lemonade, which was not too sweet or tart, but just right. Panera bread follows COVID-19 guidelines. I went through the drive thru to order food. They also offer curbside pick-up and delivery. The staff wore masks and gloves, and were very cordial and friendly. read more

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Bad experience we won't be back! Please let Mr. Mike Rowe see this review. We had a manager on Sunday evening shout at us that they were closed. This also happened to be the same night we 'sprang ahead' with the clocks, right at 9 pm. He shouted at my group and the rest of the diners sitting in booths and said they were closed. Did he have a bad day, or did he even think twice before shouting at us? I am not sure what's happening. Please help us understand why this is alright. We got freaked out and ran out of the place while the tall, mad manager held the door open for us to clear out. He was very upset. Michele Bonnett and Family read more

A few years have passed since I last stepped into a Panera Bread. It wasn't the quality of food or the customer service that deterred me away; it was moving outside of the country. Fast forward to yesterday's dining experience a lot has changed, especially at this franchise. Customers can now order on screens (apparently due to COVID) and the dining area lacked in cleanliness. More than ever I am seeing the lack of staff in these times so the upkeep is no longer a priority I feel. I didn't mind cleaning off my own table and seat, but I do enjoy a clean establishment. I had a short waiting time for my Bread Bowl and the overall meal was satisfying. The soup could have been warmer but the overall experience was mediocre at best. Panera always did have decent bread bowls and I left satisfied. read more

Not as good as it used to be. It's pretty much overpriced for a small amount of food. Basically you're just paying a hefty amount of money for the name brand. Just go try other places to eat at if I were you. Not worth the money. read more

Not sure what this is in my drink. But I know it doesn't belong in a Mango Charged Lemonade. This is the second time this week. Hopefully this isn't mold from not cleaning the machine. read more

Panera Bread - Sandwiches Near Me - Gurnee, Illinois

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Always consistent. Love the soups and bread. Will be back definitely! This is my daughter's favorite place to eat.

This location is going downhill. The posted hours are until 10 pm, but next to that is a homemade sign saying they will close at 9. Yet...almost everyday this week they have been closed after lunch. If they are closing after lunch, the posted hits should reflect that. They're losing a lot of business as a result of this - the parking lot is normally packed and is now just empty. read more

I eat from Panera Bread often, too often to be precise. The other night, I had the worst experience I've ever had at a Panera Bread in Gurnee. I understand we're all human, and mistakes happen, but this was just one mistake after another. I ordered a bread BOWL of soup. I received my bread cup, the size you get when you order a cup of soup, not a bowl of soup. I usually order from another Panera location and they always give me a bowl of soup, after all you are paying for a Bread BOWL not a bread CUP, I thought that's why it's called a bread bowl. They also forgot the croutons. In my order was also a 1/2 a dozen bagels and 2 tubs of cream cheese, of course they forgot to add any knives to spread the 2 tubs of cream cheese and there were 2 napkins, yes 2 napkins, for an order of 6 bagels, 2 tubs of cream cheese, a full sized sandwich and a bread CUP of soup. Then, I looked at the bread that was thrown in there for the sides. Well, I'll let the pictures tell you that part of this story. So, I contacted Panera corporate and explained what happened. Panera Corp. informed me that when you buy a bread bowl, it only comes with a 4 oz. small cup serving, I'm not sure how a cup of soup equates into a Bread Bowl, as the word bread bowl indicates to me, a bowl of soup? And, of course, the bread bowl is more expensive than an actual bowl of soup. This is the first & only Panera I've been to that only puts a small soup in with the bread bowl to go order. In fact, there It wasn't enough soup to even fill the little hole created in the loaf after you pulled out the center bread plug. Then I told them that they had forgotten the croutons, that there was ONLY 2 napkins for the entire order, one spoon and no knives to spread any cream cheese from the 2 tubs I purchased for the bagels. I told them how 1 piece of bread was baked correctly and the other piece of bread was burnt & black. Panera Corporate told me to contact the delivery company because they are the ones responsible. No "I'm sorry" just "we are unable to compensate you; you'll need to contact Door Dash. Now that's taking responsibility for your company name. How is a food delivery company responsible for how Panera burns, forgets, shorts the serving size and doesn't care? Door Dash gave me a refund for the soup, and that's all they would take responsibility for; the other $37.00 was on me. It was the worst experience, and I'll never go back there again. It's unfortunate for Panera because due to my lifestyle, I order out often, and I used to order from Panera at least twice a week. Of course, that was from another location that actually gave you a BOWL of soup, correct utensils, more than 2 napkins, and no burnt bread. Fortunately, there are plenty of restaurants that both care and deliver. It's actually going to be a nice change, and I'm going to give some of the smaller, non-corporate Mom n Pop restaurants a try. What do you think an extra 4 oz of soup would have cost Panera Bread to put in its bread bowl? 25 cents, 50 cents? So just be aware that per Panera's policy, when you buy a bread bowl of soup, you are ONLY getting a 4 oz cup of soup, even though they charge more than an 8 oz. bowl of soup They might also want to add more than 2 napkins for an order this size, possibly some knives to spread 2 tubs of cream cheese on the bagels and the croutons that go with the soup and baked, not burnt bread. Then, to add insult to injury the next morning when we sat down to eat some bagels, we found out the bagels were beyond chewy; they were chewy like bagels that have been frozen too long. They were terrible! It was pretty entertaining, watching my dogs try to chew them before giving up and swallowing them down in one gulp. read more

Panera Bread - Black and Burnt bread from Gurnee Panera Bread - Sandwiches Near Me - Gurnee, Illinois

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Panera finally decided to open, surprisingly as they've been struggling to open in the morning for some reason. Maybe the MLK holiday motivates them to staff up. Place is busy but apparently management forgot to direct anyone to take care of the bathrooms for a few days, at least. Hope the kitchen is cleaned more regularly, but I'm sticking to coffee just in case. C'mon Panera, you can do better, I know ya can, since I've been a loyal customer for years, I know you can do better! read more

Panera Bread - Sandwiches Near Me - Gurnee, Illinois

Stopped for late lunch. Order Buffalo Chicken Melt with spinach on a Baguette. This is what I received. Never like to leave a bad review but this was just poor performance and disappointed in the VERY little amount of chicken on my "sandwich" for the cost that they price their food. Friendly front end but careless kitchen staff. read more

Panera Bread - Buffalo chicken baguette - Sandwiches Near Me - Gurnee, Illinois

Very good I liked the food 10 out of 10 would recommend very nice atmosphere and relaxing. Although our buzzer did not buzz when the food was ready but that wasn't entirely their fault but overall really nice. read more

This location only seems to get orders correct occasionally. Tonight they really messed up the order. We ordered two different baguettes, 4 bagels and were supposed to get a free cookie. My husband went to pick up our order and brought it home. We unpacked 4 bagels and 1 unmarked baguette, the free cookie was also missing. Now he has had to go back to the Panera and get the order corrected. This isn't the first time we've had to make TWO trips to the Gurnee Panera to get ONE meal loaded up to us correctly. I seriously don't understand how this place stays in biz. I don't go to this location often, because it's ALWAYS a PITA to get what we ordered. And don't ask to have something taken off a sandwich or a different condiment on a sandwich or on the side. That REALLY. Messes with their minds and is a guarantee for you order to be completely wrong. read more

I got this app just to ask How does one not forget to toast a "sliced and toasted bagel"? Embarrassing read more

Bad service, got my order wrong 3 times. Unprofessional attitude. Soup was half hot half cold. I do not recommend this location for Panera bread. read more

I waited so long for my food, has to blow my horn to get their attention, even though my food was sitting in the window.

service was good - all necessary alterations to our orders were done first time around and nothing was sent out incorrectly. the restaurant is clean; the food was sent out fast. i have no complaints read more

Panera Bread - caesar salad with chicken, chicken noodle soup - Sandwiches Near Me - Gurnee, Illinois

Service hasn't been good. In January, I ordered bagels for a gathering, got there, and realized the cinnamon bagels were missing. Today, I went through the drive-thru and received warm coffee. The cold creamer was thrown in the bag with my warm toasted bagel. The associates have been nice when errors were brought to their attention. I don't want a mistake with each visit. read more

Omfg ! Just had there Bucket O Soup ! Chicken with wild rice, was fantastic! Not!!! $9.89 for a bowl is effen ridiculous, they have always sucked, always will !! O stars read more

If we could give a 0 we would. Joined the Coffee Club a couple of months ago to get a daily free coffee on the way to work with a monthly subscription. First of all, joining the coffee club was near impossible because the website kept giving us trouble. Ended up calling the 800 number and was told it was my computer. It was not. They were no help. Filed a complaint and the store manager called and finally helped. Once we got the coffee club, I think we got coffee for a month or two and then the drive through closed and you had to go into the store and use the kiosk (which is so fun getting out of your car in the winter in the early morning), and then one day the doors were locked and there were signs about order on line. But trying to order A COFFEE we were told it was not available until the next day. WHAT?! Tried a couple other times to order with the same result so said forget it and go by every morning to see if they're open - they're not. So Starbucks has happily taken my coffee business for when I want a coffee TODAY! Oh and if you do order on line for pick up and can actually get it that day - you'll be waiting and then you have to go to some back door or something to get it. I don't know what the deal is - staffing - bad new location - who knows. Honestly if you're going to run business like this for such an extended period of time maybe the store should just be closed. Long and short - we don't go to Panera in Gurnee anymore. And complaining to Panera themselves changes nothing. read more

Panera Gurnee has been opened for a relatively short amount of time. The cushions on the seats are already so worn out the pleather seat cushions have large cracks and look unsightly. The tables are hardly ever wiped down and so many crumbs etc on the carpeting. Hope this is not a reflection of the status of the kitchen. read more

Waiting in the drive thru for 45 mins for a sandwich & bowl of soup.... Are you serious? Idc how understaffed you are, there's only 3 cars in front of us & we've been here for 45 mins explain that. read more

I used to like this location until they changed the poppy seed strawberry salad. They use lettuce instead of spinache. They throw canned pineapples and blue berries. It's a sad sad salad. read more

This is the only Panera that I've visited that's really struggling lately. I recently visited at around lunch time and was turned away because they were not allowing dine in orders. I was told to place an online order if I wanted to get anything but online ordering was not available for that day. Very disappointed. read more

I like this place but a lil pricy . The coffee medium roast is to way go to. Love it for the chocolate croissants too

When I pulled up I noticed that the garbage was over flowing outside and thought how strange being it's Gurnee and such a nice area. Not only that, the curbside pick up sign was broken and just hanging by a screw. When I entered it seemed pleasant enough. I ordered through the kiosk but wasn't exactly sure what to do next. Just a special drink which I pick up apparently. This is when it gets bad. The employees were nice so they get a star for that. I noticed all of the garbage cans over flowing. Not a little bit by a lot. To where people were leaving stuff on the tables and stuff was on the floors. I was there 45 minutes and not one person came out to clean. There were many dirty tables and lots of garbage on the floor. I'm not sure how they are still busy with it this dirty. I went to use the bathroom and one roll of the toilets was clogged so the bathroom reeked. I didn't bother and just left. I do understand being understaffed but the manager needs to pull one person off or come out herself and touch up. It's that important. read more

This Panera is BEAUTIFUL. Clean white tiles and wood accents adorn the location all trimmed with a "I can't wait to go home" attitude. I believe management would see a marked increase in performance if they incorporated a go-to-literally-any-Starbucks training and just said "do that" to their employees; whatever they are doing currently is like trying to ride a bicycle sideways. read more

Went for lunch for the first time in IL. Had two 1/2 sandwich and salad with no drinks for a price of $24.26. Was totally sticker shocked. Sandwich and salad was good but not for that price. We ate at Panera Bread when we lived in Sacramento at least once a week, if not more. read more

Panera Bread - Strawberry salad and half turkey avocado sandwich - Sandwiches Near Me - Gurnee, Illinois

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