Once again I tried to give Panera a 20th chance. I specifically order a whole modern caprese sandwich. For some dumb reason I didn't check my order, I get home to a salad! Never again! read more

I love Panera Bread. However, the location closest to me is just not as good as the other locations. I've been to the W. 86th street location several times and each time the service is just bad. Today I went for a asiago bacon,egg and cheese sandwich and it only had one piece of bacon on it!! I can't believe that they even served that to me. Panera is an expensive fast food restaurant but people prefer it because they have fresher ingredients and usually better customer service. This location gives the others a bad name and I will NOT be returning there. read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

ordered through the panera app ahead of time for delivery to my work. order arrived exactly on time and Lisa the delivery lady was so sweet! Asked me about my day and the weekend ahead. the food was delicious as usual, no complaints at all. read more

Good food, but the tables were dirty. They could do a better job keeping the dining area clean. They claimed that a gift card I had just received was inactive. read more

I don't know why I keep doing it to myself, every time I think I want Panera, I give this specific location a try. More times than not I end up disappointed by both the quality and the service. Most recently I just spent 15 minutes sitting in their drive thru (long enough for my small child to completely finish the smoothie I had ordered for her), only to receive this burnt sandwich that was literally so tough and so crispy my dog wouldn't even eat it... I wish you would do better Panera read more

Panera Bread - Burnt sandwiches - Sandwiches Near Me - Indianapolis, Indiana

I love Panera more than the average person and have been impressed with this location. During the covid outbreak, I order with the Panera app for curbside pickup. They are prompt, courteous, and get my order correct. read more

They almost never fail to botch me and my family's orders. The staff are nice and I have never had any problem with customer service.

Ordered lunch on their mobile app for Rapid Pick up and my food was ready within the timeframe specified on the pick up shelf (since I already paid on the app) with silverware and napkins in the bag. Super convenient way to get food on the go and I've never had any issues with this location getting my order right any time I've used the app to order food to go. The restaurant is always clean even though it is often packed when I go inside. Parking can be a challenge when it's a lunch rush, but typically there is enough movement in and out to find a spot. read more

This has only been my third time coming here and once again the sandwich I order did not taste good at all. I love Panera and I have tried several locations. This is the only one I've been to where the sandwiches and bagels don't taste fresh. The staff is not professional at all. It doesn't matter what time you come I seem to encounter rude people. They do not take pride in their job at all. I will no longer be coming here . read more

Panera Bread - Panera in Traders Point. - Sandwiches Near Me - Indianapolis, Indiana

I like Panera, but stopped by around 4:30 to get a salad to go for dinner. It wasn't packed to go, the guy just dumped it in a to go bowl, already with the dressing on it. By the time I went to eat it, it's inedible soggy mess! To go salads shouldn't have dressing on them, just on the side! read more

Good salad and the service was awesome! We got the meal to go and the server was friendly. He was also patient while my teenage daughter made up her mind. Utensils were included and he tried to up sell. Normal and appreciated! Love the place, and the WiFi is always good. read more

Stood in the lobby for 10 minutes waiting to order while an employee that was off duty tried to make her own order upside down from the customers side of the counter. People behind the counter didn't acknowledge there were customers waiting. 4 other people behind us. Not sure how the food will be. Hopefully the same as every other Panera. That's why you go to a franchise, right? This one could definitely work on their customer service skills. read more

I use the Panera app to order pick up from this Panera location. In the roughly two years that I have been doing so, my order has been correct 96% (or more) of the time! Just one occasion peppadew peppers were left off and if you know how most places operate, this is minor and excusable. There was a stint where the store hours unexpectedly fluctuated between their customer service line, website, and when in the actual restaurant but seems like it's back to a consistent set of hours. Dining in is typically a pleasant experience - be mindful: it gets busy in the evenings during the academic school year as I see many tutors and study groups set up shop. Overall, a Panera that does what a Panera should do! read more

For the second time in about a 2 week span this location does not have the black pepper focaccia bread needed for the chipotle chicken avocado melt. I could totally understand one isolated instance, but not two. As a matter of fact only breads available period at 6:15pm on a Saturday were sourdough and a tomato basil. I tried it on the tomato basil bad decision...I should have left and gotten something else to eat since i kinda wasted my money anyway. read more

Every time we order lunch for delivery. It takes over an hour and generally something is wrong. Today's food was made at least 40 minutes prior to the deliver that arrived an hour and ten minutes late. They just lost my business but that of most of my company. read more

I don't expect too much when I go out...I'm not expecting white glove service or everything to be brought out on a silver lined tray. I do expect service-with a smile, with s customer focused attitude and just to be nice. No smile. No focus. Half hearted being nice. When I informed them that there had been a simple mistake and my ok was forgotten they more or less told me to get it myself at the grab and go box. Which oddly enough our cashier who was the assistant trainer neglected to mention the system of the "get it yourself oj". Mediocre service at best... Side note Panera usually has classical music playing in the background this is the third time no music was playing leaving the ambiance void of comfort...it's like the beetles without the vocals...bad news bears! read more

I ordered a salad and asked for no bacon . I got to go.. not only was the service slow but they put bacon in my salad. I don't eat pork so I just threw it away. It only takes a bit of effort to read the order. Do your jobs read more

Very disappointed on my last order here. This location often struggles with order accuracy, and on this occasion they missed an entire baguette, silverware, and sauces. My wife and I were both sick, so we couldn't go back to the store to pick up the missing food. The employee that I spoke with on the phone did not apologize for the missing food. The food that we did get seemed underportioned as the side baguettes were like half the usual size. To their credit, the food was very fresh and tasty. But I will not be coming back to this location for a while. read more

Food meets expectations but the customer service sucks. The customer service person we placed an order with made us feel *very* unwelcome. He mumbled in asking us our options, didn't answer when we asked questions, and made it clear he was not interested in talking. Very very rude. I wish I had complained to the management right away. Oh well. Won't go here again. read more

Don't do the drive up- takes forever. We finally got out of line and went in to see if we could get the order. That's not working too well either. It is 8 am on a rainy Saturday and there is practically no one here. Too bad- their cinnamon crunch bagels are so good! read more

I have never been so disappointed at a Panera until now. I ordered at the self kiosk and the iPad died mid order and the number buzzer didn't even work. Food was mediocre for what we paid for read more

The soup is thicccc. You can do a pick two and have two soups if you want. Their artisan cold teas are TO DIE FOR! Their sandwiches are good, don't forget a cookie. Service can be busy sometimes because everyone loves it here. It has a really chill vibe in there. Employees are nice. Bread is sub par. read more

I work customer service, so when I interact with HORRIBLE service, it really bums me out because I know how easy it is to just do your job. Not going to only give one star JUST because they fixed a massive problem I had no questions asked. Got in at 10:15 in time to get breakfast, and the cashier basically rolled her eyes that I wanted to order a breakfast sandwich. She also did not know how to apply a coupon that the person behind me attempted to give (but her name tag said manager??). We waited about 20 minutes to get our food, which they messed up my drink, my friends drink, didn't give my friend half of her order, and served me RAW EGG!!!! This is AFTER I requested the egg be hard fried because I know it's easy to undercook a sunny side up egg, which the cashier stated they don't take requests or substitutions. Found out AFTER their breakfast ended, so they refused to remake it. Called corporate later (which I wouldn't usually do, but this experience was so over the top), and they said I could get my meal replaced the following day. Unknowledgeable and rude workers, DANGEROUS cooks, and just overall laziness. read more

Panera Bread - Raw egg literally dripping off my sandwich - Sandwiches Near Me - Indianapolis, Indiana

Panera is great anytime! I like to get the chose 2, either a sandwich and soup or salad and soup. They can make any cold sandwich a warm sandwich. I had the steak and arugula sandwich warm and be broccoli cheddar soup with acacia berry tea, unsweetened. I like the tea without sweetener. The bakery goods are always tempting! read more

Panera Bread - Sandwiches Near Me - Indianapolis, Indiana

The soups may be clean, but this restaurant is a pit. Dirty tables, dirty floors, overflowing trashcans. Our order came with dirty silverware and my son's bread had a hair in it. Gross. I love Panera normally, but I will never stop at this location again. read more

Quick drive thru service and the flatbread pizza was delicious!! Food was fresh and folks were friendly.

I used to like panera restaurants and haven't been to one in sometime To day I stopped to take lunch to a friend. After driving from Bloomington to zionsville I wanted to use a restroom. For the size of the place I expected a decent one. Yuck. Dirty toilets really gross and 1 sink that looked like it should be in a prison cell !! Old and icky ! This is the best u can do !! Considering two Apple salads were 9$ Each u are making a bundle there!! C'mon step it up and fix it up even the airports are nicer than that. Salad was ok I think some older greens were used and they figured I'd be gone before discovering it. I don't like huge spinach leafs with giant stems. U could have taken stems off. Is it customary to just put 2 pieces of bread loose in the bag?? U do have bakery wax bags I assume. If I lived there I would not go back read more

Good food, love the location. So many people hang out here working on computers taking up tables

Stopped by about 7:30 am on a Saturday prior to going to Trader Joe's. Restaurant was busy but the service was good and selection of food items was plentiful. Quality is consistent. The cranberry orange muffins and hot tea are a nice winter morning's treat. Coffee was restocked while there and the dining room was clean. Manager jumped in to assist so customers would not have to wait long in line. read more

I walked in and the cashier walked away with no explanation to ask someone a question. It became apparent that something was up. Then she reappeared with two managers and one telling them he needed a break & leaving the other one to unlock the registers and did not offer to help his employees or co-manager. The other manager unlocked the register then halfway through my order turned it over to the cashier. I did not receive my cup and had to ask for one. Not a big deal, but then I received my Fuji Apple Chicken salad with no chicken. I went back up and they made me a new one. There were no napkins in the drink station and it was dirty. Not Panera's best day. read more

This panera has the ABSOLUTE Worst service of any Panera I have ever been to. My office is less than 2 miles away, I typically order rapid pick up or delivery. Every SINGLE time I get rapid pick up I get back to the office and something is wrong in my order. Example; I requested basil mayo instead of regular, they give me no mayo. Or They give me no croutons with my tomato soup, or not give me a spoon...it goes on and on...Every Single Time. Nothing I'm going to call and complain about, but seriously people, it's ridiculous. Also the delivery is ungodly slow. I get it it's lunch time there are lots of orders and that's fine. But don't tell me my order will be ready at 12:20pm then send a notification that it's out for delivery at 12:05pm if it's not going to actually get here until 12:45pm. I am ordering delivery because I am at work and I have a schedule and now I have about 5 minutes to eat my lunch before my meeting. So Frustrating. I am about to the point that I will no longer be patronizing this location. It's just terrible. read more

I've never had a good experience at this location. The last time I was in, the place was filthy at 7pm, there was no place to sit b/c there were no clean tables despite it being empty. The food was not that great and horribly overpriced for what it was. This is why I normally choose to eat local, because I feel like local places take pride in their food. I probably won't go back, I'm tired of giving this place chances to make me like them. read more

Every time I've tried to eat here, I've been disappointed. The first time, their chicken Caesar salad had completely wrong ratios. The second time, their customer service was awful. The third time, many tables were dirty, the soup was sub-par, and the employees were not helpful or very kind. Will probably not return. read more

Run! Unless you want the crapiest experience you've ever had at a Panera. Even though it's the closest too my house I vow to never come here again. I've been here 3 times and every time it's crap. If it isn't burnt Mac-n-Cheese, then they screw up your order and the final straw is theme they give the last item in stock to another customer who came AFTER you. And not even an apology. Crap staff! And dirty kitchen to boot. read more

Not a good experience. Passing through, headed to Chicago...grabbing breakfast. Sandwiches were meh....falling apart. Coffee was not what we asked so we went back in to get what we needed. Little did the 2 female employees know that I was still in the car right in front of them as they heckled my husband and daughter. Rolling their eyes and pointing at them as they brought the coffees back in to add more cream and sugar. As they turned and started pointing at our car they noticed me sitting in the front seat which was very uncomfortable. Definitely didn't make us feel very welcome. We purchase Panera for our employees on a weekly basis so this experience is rather unfortunate. read more

Came to his location for dinner at 5:30 on a Saturday. They had no bread and could make no sandwiches. Only items available were salads. We were told it was a supplier issue. Interestingly enough the Panera 2.5 miles up the road had no supplier issues. We won't be returning to this location anytime soon. read more

Rude service, food was made wrong, and I thought soup was suppose to be hot not cold. I'm from out of state. California stores are nothing like this. read more

Great quiet place to sip coffee and catch up with friends. The free wifi and bottomless coffee has kept me here for hours working on projects. This location is very small so during busy times be prepared to be squished into a tiny table and those around you will hear your entire conversation. read more

If you remotely have to be anywhere on time, or prefer a pace slightly higher than a snail pace...do not come here in the morning. The only redeeming aspect of this visit was Doug...who showed up to take my order when it became clear it was going to be noon by the time the girl behind the counter took my order. Never again. read more

This Panera location is bar none the worst in Indianapolis and surrounding. We have been here at least a dozen times over the years and it's the only one with bizarre closing hours, mediocre/rude employees, mess up the order, and cook the food incorrectly. Last year we decided to never return when they did all four screw ups described above on one visit, I didn't think it was possible but they proved me wrong. read more