I'm suffering from the flu so I thought a bowl of chicken noodle soup was in order. I made my way to Panera since I know they will have soup. Boy was I disappointed. I think I would rather have a can of Campbell's next time. I got a sad bowl of Luke warm soup that was like the bottom of the barrel. It was just disgusting. The small chicken pieces were very dry. The noodles were coming apart. They served me the last bit that was left from a batch. I really feel like the quality of food at any Panera Bread location has gone WAY down in the past year or so. I wish I asked for my money back because I ended up throwing it away. So now I must take more medicine on a partially empty stomach. Thanks Panera! read more

AVOID!!! Extremely rude people , horrible service ! Don't even know how to make a simple sandwich. Give me the wrong order and after THREE trips take NO accountability.... worst experience ever , never going back read more

I see I'm not the only one tired of this Panera Bread (New Albany) and it's poor customer service. My biggest problem is every other time I order a salad, they are out of something. Even the soup - they are out of it. Sandwiches are so skimpy and I don't appreciate that. I'm really tired of it. I live 5 minutes away but will gladly go to Gahanna Panera (15 minutes) where the service is great and they never run out of things. read more

We finally have a Panera!!! Stopped thru the drive thru today - yes, a Panera drive thru!! Was a little nervous how this would go, would I be in line forever? Four cars ahead of me to order still. Ordered the pick 2 sandwich and soup. What. I had my order in-hand in a few minutes? Sweet. As I drove away you could see inside is packed, and of course I am happy to see a patio!!! Hopefully the service keeps up at this location! Welcome to New Albany, Panera! read more

Worst location ever. We're from Dayton and have visited this location numerous times as our daughter lives nearby. Literally, EVERY time we visit they're out of something. Recently we visited on a Saturday morning at 7:30 am and were told they were out of cream cheese. What??!! First thing on a Saturday morning?? In addition, the employee made no excuses and gave zero reasons...Just "we're out". A district or regional manager seriously needs to get involved and start supervising this particular store retraining employees on customer service and adequate stocking. We're finally done and will just visit the Starbucks in the same shopping center from now on... read more

My wife and I are closing in on not even going here anymore. The last 3 times we have been here.. all times been 6 and 7pm'ish.. they have been out of virtually everything we have wanted. This last time.. after waiting about 10+ minutes at the drive through window (nobody ahead of me) as I was sitting there they told me they were out of the bread on one of the sandwiches and just replaced it with white bread. We had to rebuild the one of the last sandwiches as the hot peppers were not trimmed and still had the stem now. That would have been fun to bite into. They were out of salad ingredients the time before. Just not a place you can go and get the Panera meal you expect. read more

Poor attitude from the waiters and a very irresponsible manager. It was a crowded day, they messed up the order, we wanted garden soup but they ran out of it. The waiter couldn't change the order with an alternative. The waiter simple referred us to their manager. The manager did nothing , we just ended up removing the soup from order. read more

Drive thru has excruciatingly long wait times! I have gone on several occasions because I love their egg soufflés and soups, but my order has been wrong more often than it's been correct! The last time I ended up calling to speak to a manager after my food was given to the driver ahead of me and they were then out of the item I ordered. The manager was friendly and offered to fix the problem next time I visit. read more

I love that when I order food from Panera I know that I will be eating clean, healthy food. I always get a salad and can count on not getting a migraine from added preservatives and old, food. I have always enjoyed their menu and enjoy their coffee and iced tea selection. Their staff is always very courteous and fast too. I love that you can order online now too and go pick up your food. Great when we are sick and need some warm soup to feel better but can't make our own. Husband loves their chocolate chip cookies and I am a fan of the Gluten Friendly Monster cookie. Thank you for being Gluten Conscious but please , please get more GF food soon. Breads? and so on.......otherwise love it. read more

If I could give a 2.5 rating I would. This Panera not only screwed up both of my orders, they also were out of most of the items I wanted. The bread was undercooked and my sandwich was put together in the messiest way possible I don't even know if I could call it a sandwich. We waited in the drive thru for about 20 minutes with only two cars ahead of us. This was a disappointment because by the time I got up there I didn't even want it anymore. The only thing exciting was the drive thru lady complimenting my dog. I am very disappointed in the service and the lack of speed that they have. I understand wanting to keep everything fresh, but it should be drive thru before inside customers. Food was fresh, but orders were messed up, and the bread wasn't fully crispy. read more

Customer service is really bad at this Panera. Have been here many times & it's not good. Food isn't as good as other Panera locations. Returned the Chai Tea Latte, it was really bad. I didn't receive one apology. Very sad!!! read more

I've been to many restaurants and many Panera Breads throughout the United States...I have never posted a negative review for ANYONE EVER.. but after repeated poor management and customer service it is undoubtedly the worst I have ever experienced, I see some other reviews in agreement. I am thankful that in this nation that can give reviews I am allowed in this country that FREEDOM! I am allowed not to like a customer service and the way I was treated I am allowed to say how I feel, and have the RIGHT to do so.... read more

horrible service. girl at the counter kept looking at her phone and drinking a soda while she took my order. I hardly ever go to this location and I order the same thing every time I go to Panera. Asian Chicken salad with black bean soup. ordered it again it I have to say I never thought you could screw this up...but you have! the soup was cold and there was hardly any in the bowl and the salad had tortilla chips on it instead of wonton...hence the ASIAN part of it. I commented when I picked up the order and the manager/coordinator just looked at me and then started talking to the other associates and just rolled her eyes. read more

ordered food for 4 people, sandwiches which should be to be heated in panini grill did not get right temperature and cheese did not melted, everything went to trash. looks like people who work there do not care, no quality control on what they doing even when they are not busy at all . worth Panera service ever! Dimitry read more

Bad service. Bad, overpriced food. Employees laughed about a small balance on a gift card. Guess they thought I should just throw money away. Skimpy portions. Never will go to this location again. read more

SLOW and WRONG. Drive through takes much longer than it should and they often get orders wrong. Tonight it took them 16 minutes, I was the 3rd vehicle in line and left because they had only gotten through one of the two cars in front of me. No two drive thru orders should take that long. Vote with your money, go elsewhere, you'll be glad you did. read more

By far the worst Panera I've ever dealt with. For the 3rd time in a row they forgot something in my delivery order. The first time they told me they couldn't refund my card over the phone. This time Patrick (supposedly the manager which is shocking because he was so rude and unprofessional I can't believe anyone would allow him to manage anything) told me there's nothing he can do about my item they left out (that I had PAID for) because their delivery driver is paid in mileage so he couldn't bring me my item. I had paid $7.50 for delivery plus a $5.00 tip. Side note the item was a baguette to go with a group order of soup. So, a pretty major part of the order especially since the place is called Panera BREAD. After accusing me of lying he then realized that I had, in fact, ordered a group order of soup that comes with a whole baguette he changed his answer to say that the delivery driver could bring it after he finished his deliveries which would be about 30 minutes. After 45 minutes it still didn't arrive and my family had already eaten something else. I called back and asked for a refund to which he refused. It's important to note that I was very polite and just wanted my missing item. My husband regularly uses Panera catering to provide lunches for whole medical offices that refer patients to him. He will never again after he saw how a "manager" treated a paying customer when asking for a paid item that was their mistake in forgetting. I seriously am still appalled at how rude Patrick treated me. Stay away from this awful location. I wish I could give it 0 stars. I'm currently in the process of having to dispute the item I never received with my credit card. read more

Stopped by the new Panera in New Albany this morning to give it a try. My husband and I are super excited that this location opened so close to us since it's more convenient than going all the way over to the Hamilton Rd. location. The service was okay. The girl at the counter seemed like she was bored and didn't want to be there, which was surprising considering this location recently opened. You would think the staff would be a little more enthusiastic. I ordered the bacon, egg and cheese ciabatta panini. I've ordered this sandwich from other locations before and it's always fabulous. Unfortunately, this time it was just okay. There was way too much seasoning/pepper on it, which gave it a strange flavor, and rather than slices of bacon like I've seen on the other sandwiches, there were tiny pieces of what looked like raw, chewy bacon stuck to the cheese. I ended up throwing most of the sandwich away. I'm hoping this isn't the norm and they're just getting the bugs out, but for now, I wasn't too impressed with the new location's service or food quality. read more

Very friendly employees and you gotta love all the food at Panera! Store is clean and service is great.

Every time I go to this locations drive thru I encounter a person that acts like she doesn't want to be there or they've run out of ingredients for something I ordered and already paid for...really? Couldn't you let me know when I ordered the food that you were out of some of the ingredients. This has happened several times And I won't go back. read more

Probably the worst of the Panera's in the NE area. Service is VERY slow and overall customer service is poor (in general knowledge or caring). It's been 5 months, it can't be blamed on being "new". Each of the last three times I have been there, something has been wrong with my order. Dumb stuff, like not slicing the bagels when I asked to have them sliced. Giving honey walnut cream cheese instead of plain, just because they were out without asking...to a family with a nut allergy.... it goes on an on. Save yourself a headache and drive the extra 10 minutes to Gahanna and Westerville read more

This was my first and last visit to this Panera location. The customer service was absolutely HORRIBLE, and my order was wrong, even though I clarified with the cashier (who had zero customer service skills). The lemonade, which I normally order at other Panera locations, tasted terrible. I have never posted a review for anything ever, but this experience was so bad that I couldn't help myself. read more

I have been going to this Panera for about 6 months now only because it is very close to my employer. Almost every single time I have been there, majority of the employees have a horrible attitude. They make me feel stupid every single time I order or ask a question. They do not appear like they want to be there and a constant bother to them - rolling their eyes, etc. I've tried to give them the benefit of the doubt by returning all the time but they have no customer service skills what so ever. I love Panera as a company but unfortunately this location does not represent them well. read more

Just returned from the New Albany Panera. I was the only customer at the counter, waiting on a half sandwich/soup combo. The sandwich was set atop the counter immediately, and I waited nearly 10 minutes for the soup - which only required one of the kids working the counter to scoop it into a bowl from under the counter and onto my plate. They all walked by me dozens of times, gabbing to one another about their personal lives, laughing and joking, with not a thought as to why a lone customer was standing endlessly in front of them clearly waiting for something. And then had to listen to all of them loudly continuing their obnoxious conversations while I tried to enjoy my meal. No adult supervision/manager to oversee the operation. Seems every time I go to this store, I leave annoyed about something. I think I've patronized this store for the last time. Too many other places that do it better. read more