Not answering phone. Curbside is really, get off your car she go find your order. Unacceptable communication and service. Hire more staff to provide excellent customer service to your clientele. read more

The service is horrible due to poor management. I went in today to get my free bagel and there was no more and I asked if I can at least replace it for a muffin and the man manager said no. Beyond awful. I bet the Panera on Summit off Fontana they would say yes. I'm never coming here again. read more

We ordered dinner for our family of five. Picked up the order and it was missing two orders. We checked the receipt and they had charged us for all five. I called them, and they said they'd make us the missing meals, but we'd have to drive back and pick it up. To compensate us from the trouble their mistake caused us, they offered us a "free pastry." The offer was underwhelming, obviously, so I had them refund us for the two orders. Half of my family are Panera while I cooked meals for the other two. Thanks for ruining our dinner, Panera! Don't bother coming to this place. So many restaurant will get your order right and, if they don't, they will throw the orders in for free to make up for their mistake and making you interrupt your family dinner and drive back. read more

Service was a 4 out of 5 only because all options weren't explained. The sandwich was a 3. Nothing that I would order again, just okay. The fact that they let us sit in the booth and talk extra long was a plus. Everything was clean, so no worries there. read more

Panera Bread - Outside - Sandwiches Near Me - Riverside, California

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Great job to Panera. They got my huge order for my office party exactly right and on time. The food was fresh and delicious. A special thanks to Marla for making it happen. read more

They left the bacon on my sandwich after I told them to take it off. They also no longer had my favorite salad, the salad I got instead is pretty good. It's a strawberry and chicken salad. I got an apple on the side. The cashier wouldn't look me in the eye which was weird and it was hard to tell if she was talking to me at first because she kept looking behind me. The iced tea was also broken so o had to get another drink than my usual. I probably won't return to this specific Panera bread again. read more

Panera Bread - Got the strawberry chicken salad, it's amazing and a half turkey avocado sandwich. - Sandwiches Near Me - Riverside, California

Catering was an hour late, I had dozens of people waiting. Their team was loading up 20 mins after my catering was suppose to be delivered. Poor customer service and they never reached out to let me know they where going to be late. POOR SERVICE!! read more

Sandwich had great taste but didn't have enough meat tiny pieces of meat so unacceptable the bread Chabota was hard . Will get different kind of bread read more

I just received the worst service at this location. The manager who I later found out was supposed to be helping the cashier see me and the other four people waiting in line with no one at the register instead he walked to the back and we waited to finally be taken by a crabby old lady who said it wasn't her fault that he was supposed to help her. She kept insisting to talk to him when I just wanted my food at that point. She insisted I say something to the manager I said I just wanted my order and she still stopped the order when it was literally Almost done. I just took my money back I don't have time for the bs. I just wanted lunch read more

Panera has great food and my kids like it! However, the online ordering results in questionable amounts of food for the price. I've had to drive back to replace the smallest $5 salad I've ever seen. Today, we're looking at a almost $7 BBQ chicken flatbread with very little of anything in it. Maybe eating on site is better but I'm not sure the price is worth the trouble anymore. read more

Panera Bread - Sandwiches Near Me - Riverside, California

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The food is good, but EVERY TIME I come they mess up the order. They forget stuff, make it incorrectly. I have to check every order before I leave to make sure I got everything. I have talked to the manager every time and they always say the same thing. read more

What happened to this place? I used to be able to get a decent sandwich and buy great loaves of bread...but no longer. My husband and I went there and had to wait so long for the food that I considered canceling the order. I bought a loaf of sliced bread that was dumped into the sack--thereby, smashing the slices. Worst was that my sandwich was grilled until it was black and so hard that I could not chew it. Boy, have things changed around there! read more

If I could give this place ZERO stars I would! I am so shocked and very disappointed at the quality of food and service I received today. Here's why: Today during lunch hour I went to this Panera location with my mom. We were both hungry and excited to finally sit down inside a restaurant to eat (which we hadn't done in a while for obvious reasons). ***For starters, we don't eat at Panera in general that often because it has a reputation for being overpriced (and today's experience only exacerbated this claim). SO. We order 2 sandwiches and a side of Mac n cheese. The total comes to ~$34. A bit crazy but whatever. We wait for the buzzer..I bring the food to the table and was immediately turned off because my side order couldn't have even made a child satisfied. The cheese looked pasty, the (small) bowl wasn't filled and my (whole) sandwich was about the side of my hand. The primary issue began here: when we realized the quantity of our food did not add up to the price. No one forced us to select this place, HOWEVER, $34 worth of food should not look like a TV dinner. W/o touching anything we bring the trays up to the front (as a refund for the order seemed the only fixable solution). The manager (Devon) comes by and we explain to her our dissatisfaction. But instead of pulling us to the side or being pleasantly discreet about the issue, the manager attempts to fix our problem by issuing the refund we requested while loudly making comments like, "Too bad this food will be wasted," and "I'm sorry you weren't satisfied," pretty sarcastically. This is where issue #2 began: Devon (the manager) is speaking so loudly that anyone behind us can hear. Now, explaining to the manager our dissatisfaction is no secret matter, but it is not a discussion that warrants the attention of everyone. The conversation should have been done so privately and without the eyes and ears of other customers. On top of that, her tone was entirely condescending and rude. I felt embarrassed in front of the people standing by. She made the impression that WE should feel sorry about our OWN experience, not the other way around. We get the refund and bounce, except while sitting in the car something didn't feel right with me. So we go back to speak to her again and explain how she made us feel. My mom explained to her that she was speaking loudly and that her tone was not right. Devon responded by saying, "I just talk loud," and shrugged her shoulders. We then explained to her that her comment about wasted food was inappropriate because it implies that we are wasteful or that we should feel sorry that the food had to be thrown away. Well here's the thing: It doesn't matter how much food you order anywhere, as a customer you should never feel as though you MUST accept food that is not up to par. Devon shouldn't have made us feel victimized for not wanting the food. During this encounter her tone was STILL rude and sarcastic, she made entitled comments that also implied we should have been grateful to have got the refund. This tells me she's missing the entire point. The issue was no longer about the food, or requesting a refund, but about her service as a MANAGER. She gets paid to support customers. She did not support us. Instead she belittled our subpar experience by trying to make us feel bad - like WE did something wrong. She gave us her name and the number to corporate (after we asked) whom we plan to contact shortly. To have properly made sure we would come back in the future, Devon should have pulled us aside, listened politely to our issue, administered the refund (w/o sarcasm!) and said "thank you, we hope you come again." Instead, Devon made it clear that the way the food was presented to us, was more our fault than it was of the person who prepared it. We would have never had an issue in the first place had our food lived up the price point. But, unfortunately we left feeling entirely misunderstood and ultimately humiliated for the confrontation. read more

Very disappointed with this grilled cheese. I ordered this during my lunch break and wasn't happy. read more

Panera Bread - Grilled cheese - Sandwiches Near Me - Riverside, California

Teriyaki Chicken was soggy and gross. I had to throw it in my broiler for 10 minutes at home. It was that horrible and I hardly ever write a yelp review. read more

Why does anyone like this chain? Seriously expensive, and basically blah! We ordered 2 whole "Bacon Turkey Bravo" sandwiches, (these are tiny whole sandwiches) and a small side of Mac n cheese. So, biggest problem, one of the sandwiches had zero bacon on it! I almost did not believe my father when he said it, but I looked, and he was absolutely right. HOW DO YOU LEAVE OFF THE FIRST INGREDIENT IN THE NAME OF YOUR SANDWICH????? Then I tried the Mac n cheese... so boring. Does not even taste like cheese, more like a milky cream sauce, lacking flavor. All that dissatisfaction for slightly over $26.49, not worth it. Well, they convinced me never to shop there again! read more

Great place, wonderful food, and all of the staff was friendly. Only reason for the reduction of one star was how long it took to get food. Met friend and the wait was quite long. Some must have ordered on phone as some customers walked right in got food and sat and ate then out the door before we got breakfast. Still nice stop. I'll call ahead next time. read more

Panera Bread - Love the out door sitting. - Sandwiches Near Me - Riverside, California

You would think delivery would be on point during this time since it's probably the only way this place can make money now. They've completely missed a primary item on 2/3 of my last orders. This time around they forgot to put the sandwich part of my "you pick two" into my bag. Looks like chips and soup for lunch today. :) read more

This store is having problems with staff and management. Ordered autumn squash soup to go and when I opened the container there was tomato soup, the order was put in correctly and the paper with my order said autumn squash soup This is just the last of a few problems, on line ordering is almost always wrong, not ready or items missing I've been going to this store for years and this is the worst it's ever been read more

We absolutely LOVE Panera Bread but... this location and experience was awful! Panera has great food at a pretty pricey retail so with that aspect you would think the customer service would be good, cleanliness and decent time for service. WRONG! It is a Thursday evening, after dinner rush and the restaurant had minimal staff, not friendly, the floors and tables were disgusting not to mention the beverage bar was empty and a mess! This was very dispoointing to know Panera Bread could look and operate in this manner. We defiantly will not be returning to this location! It is worth the extra time to drive to a better location! read more

Attention Corporate Office! This location needs HELP! Always under staffed and the online wait and in store ordering takes too long!! I work close by and I've come in for breakfast and lunch and it's still the same. read more

Panera has always been my go to for a nice healthy lunch. I always go for the pick 2 choice, just because they are small and you can get two different things. I got mac n cheese and asian salad which were both very delicious. The food comes out fast and the place is always clean. Great place to eat read more

Place a togo order on the app for rapid pickup 1. First rapid order wasn't ready in the expected time that the app told me ( only about 5 -mins longer so it wasn't that big if a deal. 2.The forgot all the pickles that go with the sandwiches 3. They forgot my cookie, luckily I noticed before I got into my car 4. Got home and Went to eat and one of our sandwiches was completely wrong. We customized it on the app to add extra things. Whoever made the sandwich only put the customized things on and none of the original ingredients. So no tomatoes, no lettuce, no peppers.. basically i got a sandwich with feta cheese, onions, and cabbage, and the smallest serving of cucumbers ever! Which is only half of what was suppose to be on there. How do you forget all of the original ingredients !?! read more

Panera Bread - Missing lettuce, tomatoes and peppers!! - Sandwiches Near Me - Riverside, California

This Panera used to be a really good spot. In the last two years it has gone down, I have ended up waiting beyond the allotted time for pick up, items are always sold out, and to find out that Baker's may be only make five of a certain item even though they know they sell out every morning. A couple of times I placed an order through the Phone app only to arrive and they didn't have the item because they had sold out around 5 o'clock in the morning, and this was 8 o'clock in the morning - when most people eat breakfast. I had to be refunded since they didn't have the item, this has happened twice. So disappointing! read more

Three stars is generous for what this location is averaging. The service is so so bad. The food is good, if you ever actually get what you ordered. But the wait time, accuracy and customer service (aside from the person at a register) is so bad. I'm actually updating the review because we have had such pathetic experiences with take out and with management making effort to remedy it. Never ever do take out with them. I would give negative stars if it was an option. read more

I placed an online order this morning at 5:45am for bagels, cream cheese, coffee cake and 4 drinks. The estimated pickup time was 6:15am. I arrived at 6:17am and waited for my order. At 6:20 an employee let me know they didn't have 3 of the bagels that I ordered. Finally around 6:25 they let me know that my order was ready. They handed me bagels and drinks. No coffee cake, no cream cheese. I had to ask for the remainder of my order and wait again for my items. Finally I received my almost frozen coffee cake and cream cheese. I was finally out the door...at 6:40. Ridiculous!!! I don't know what is happening with this Panera but every time I go there is an issue. Management...hello??? read more

I Would like to give credit where credit is due. I called Panera today to see if they had any soup bowls left bc my wife was feeling absolutely horrible and it was literally the only thing she wanted. I had a really nice conversation with John and he was so friendly and helpful over the phone and his customer service was absolutely outstanding. Instead of placing me on hold while someone checked on the bread Bowles he took the time to ask how my day was and told me all about his. He told me he would take care of me when I got to there and he did just that. I wish everyone had the personality and professionalism as John expressed today. Thank you so much John for caring and treating your customers with kindness and warmth. I hope to talk with you again. You saved the day John read more

This is the absolute WORST Panera Bread ever! Last 3 visits (like a fool) they have totally screwed my "SANDWICH" not a rocket science problem, just a BLT with no mayo tonight was the order... Annnnnnd you guessed it, EXTRA Mayo and NOT even a piece of bacon to be found and this BLT! Already home 25 mins away, and yep... u got me again Panera Bread.. last time I promise! (Food is great when order is right just NOT here by the Plaza.. They seem as if they can NOT read an order and honestly let keep it real, they don't care either way.. ) This location SUCKS!!!!!! NO STARS! read more

Panera Bread - Sandwiches Near Me - Riverside, California

Horrible, horrible and extremely slow service from every single employee encountered despite the fact that the place was nearly empty. I was treated as though I was disrupting employees' leisure time when ordering and asking for basic utensils to eat my meal. Avoid this place like the plague. read more

Very disappointed. I ordered two bread bowls and when i asked if both were in the bad they said yes. the receipt on the bag even said they checked to make sure both bread bowls were in but i was missing one. they charged me extra money for it but didn't give it to me. read more

Quick review of the Salads, so far I've tried a couple of Salads at Panera. Of the salads the Southwest Chili Lime was the best followed by the Strawberry Poppyseed Salad. The other two I tried Chinese Citrus Cashew & The Spicy Thai Salad were just alright. I would say Panera Salads are probably better than you're traditional fast food salads (Like Wendy's), but not as good as Tender Greens Salads. read more

Really needs to work on customer service. Asked about dark roast being brewed. They state it was being made will take 5 mins no one check on it take 15 mins ask if it's made already an asscoaite checks states it didn't brew and it will take another 10 mins. Should atleast add something for the customers trouble!!! read more

Nope nope nope. Every single time I go here I ended up waiting super long time for food that should not take that long or they simple forget something in my order. About 5 days ago I went in ordered 2 bagels and 2 cream cheeses to go. Took a good 15 minutes but then I grabbed my stuff and when I got to work I noticed they didn't even give me both cream cheeses! Accidents happen but I did pay for it so not cool. Then yesterday morning I go in at 930a it's a little steady but I'm just there for a bagel before I head in to work. I get up to order and thinking she is just going to turn around and grab my bagel for me and give it to me. But instead she makes me wait off to the side with other people who ordered full on meals. I waited 30 mins for my damn bagel! And the kicker they didn't even toast my bagel. As a result, I was late to work because the cashier was too lazy to turn around and get my bagel for me. I could understand if there was a huge line behind me. There were only 1 to 2 people behind me. She could have taken the minute or 2 it takes to get my bagel for me. The lady before me got her dozen bagels from the cashier and helped the line. I didn't understand. I've given Panera too many chances. Wait is too long and food is not even worth it. I've been different Panera location where the cashier grabs my bagel for me instead of sending it back to the kitchen area. So I just don't understand this location. read more

First of all, this is definitely NOT a "under 10 dollars" place. A lunch is more like 15. The all natural commitment is appreciated, service is friendly, but when in the name of all that is holy did a loaf of bread start costing 8 dollars?!?! This is not Manhattan or Paris, sheeeeeesh! read more

Where do I start..... I have had a pretty love hate relationship with Panera though out the years. Love because it was Always was my #1 "go-to" choice - the staff was super friendly and the food was very quick. Your service was reliable and was different from other places which was appreciated! I used to come here a few times a week up until recently. This is where the hate part comes in. Things have changed here so much. What used to be the place to go, has suddenly turned into a last resort for obvious reasons. Main Staff doesn't seem to really give a hell about orders and neither do the leaders. Not to mention, the place is dirty and the service now honestly sucks. I wish I could say that I was lying when I admit that the last FOUR consecutive times I have been here, especially today, I've had a problem with my order. Missing items, wrong food brought out, completely different things from what I had ordered. When brought up, I've received attitudes multiple times. I honestly DO understand things happen but not over and over again. I kept coming back because I didn't think it was too big of a deal but I'm kinda over it knowing there are other really nice places out there. Riverside Plaza Panera here's some advice - Get the majority of the orders right, be nicer to your customers and please PLEASE when someone pays almost $4 extra just for add ons to their meals, make sure to include them! I am sad to say I'm not the only one who feels this way! Best of luck in the future. read more

I really like this branch because it is well run and the employees are friendly. I especially want to thank my cashier and the manager today. I forgot to redeem a reward at the self service kiosk. They helped to credit my card. Both were helpful and gracious. read more

Panera Bread - Oatmeal with strawberries and blueberries. - Sandwiches Near Me - Riverside, California

I received 1 hollow sandwich from door dash. Literally, half of the sandwich was empty. Wow. Horrible. Also, the order was wrong. The other supposed half was like a kids meal. Horrible. I ordered late, towards the close of business. I usually love Panera but this was pathetic. total order was $50....waste of money read more

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I requested delivery from the Panera at plaza in Riverside two hours later and 4 calls to Joanna the manager and I end up cancelling the order. Wow is that the way you served the community ( During the time of The corona virus ) . I can't go out to get my food reason why I requested delivery and you cannot do a delivery. So please don't advertise like you are doing delivery because you are not. Thank you. read more

I placed an order for curbside pickup here. I got there on time, and notified the store that I was there on their site and it still took them an extra 15 minutes to bring my order out. I wasn't as frustrated at that part because I understand it can get really busy inside and I don't know what their mobile order volume was that night. However, I had ordered a salad without chicken and dressing on the side, but when I got home I saw that there was chicken in it. I usually just remove the meat if this happens but it was a little difficult since there were also some really tiny pieces in there. They read my note to keep the dressing on the side but not the part where I said no chicken? I was annoyed. Usually, I check the order before just driving off but it was a little late and I had already waited so I just wanted to get home and eat. If I order from here next time I will definitely double check or just go inside and order. read more

My experience here has been the worst mainly because I had to check "Becky" (Devin the GM at the Panera Bread restaurant in the Riverside Plaza) it was so insane especially coming off of lockdown and feeling good about finally eating IN a restaurant. I thought the $30+price for one whole sandwich, one-half sandwich, and mac n cheese, a side of mac n cheese and chips, and an iced coffee was a bit much but I didn't complain until I got my food. When we got the food we noticed how skimpy the portions were. We didn't eat it and decided to get my money back (I felt like, I could better use the money at the grocery store!) Becky (Devin) was called over to process the refund. Instead of offering an apology, or maybe a "How can I make this experience better for you next time?" Devon loudly comments about the food being wasted but that she was sorry the food would be thrown away. Now, mind you it's 12:30 (lunch rush). We were embarrassed and humiliated. We left but returned minutes later because her actions DID NOT sit right with me. I proceed to let her know that the experience was humiliating and that my business did not need to be broadcast across the entire restaurant. I let her know she was loud. Her response to me was...and I quote, "I am a loud person, that's just who I am." Well, damn! A lot of people are a lot of things but at your place of employment, you're the General Manager AND with a customer. especially, a customer who had a not-so-good experience and she added fuel to that! Devon showed no empathy at all as if she did me a favor by giving me back my money. So, my next call is to the corporate office from the phone number she handed me on a sticky note (no business card) and she made a point to let me know she was the GM. She is so wrong for that position. In the climate, we live in today, Patience, Professionalism, and Empathy should've been what was delivered. read more