Love the location so close to my home. The soup and sandwiches are delicious. I could eat here once a week. Coffee was hot and flavorable and they have a great patio to sit and enjoy the mountain view and even bring your dog. Employees are every friendly and Steven Walker the store manager is the best. read more

Panera Bread - Pastries r the best - Sandwiches Near Me - Upland, California

So happy they've opened panera in The Colonies. I go for breakfast two or three times a week and they are always friendly. Try the jalapeño and cheese bagel Amazing! My favorite is the cinnamon crunch bagel with hazelnut cream cheese! The coffee is weak, though. read more

The food here is always excellent with very friendly staff members always willing to help. I also love the ease of the electronic kiosk in where ordering is so simple! This place is one of my best hang out with one of my best friends. read more

Their service is atrocious but the food is good. They did not deliver an item and said can't refund -don;t have a way to do it - WTF? Well disputed the charge - as if they don't deliver an item I am not going to pay for it. If they can charge a card they can refund. In this pandemic, when restaurants are hanging on by a thread - they better get their act together as they are surviving on delivered items and if they can't get it right- you know what will happen read more

This is the shit I got served today! I placed a rapid pick up order this morning I go to eat my lunch at 12:30 to find that the turkey and cheese had to have been dropped on the floor I called the manager Scott santos and he accused me of being a liar! Customer service wasn't any help either!!! read more

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3rd time is a charm- 5/12/20- still 2 stars. FAIL as a company and location. Still 2 stars, Panera Customer service fail! Second time 6 months apart! Terrible customer service. Does not surprise me that this place has poor reviews. Lots of people working Service is slow. I ordered for pickup in 1 store but live closer to another store. I was forced to pay for my food twice, Panera did nothing but say it was my fault. I paid almost $15 for a breakfast sand read more

Do NOT come here. I got food poisoning from this place and so did my friend. Horrible food. Yuck!

Was at Panera to meet a friend at one of the newer locations in Upland bc it was comfy and clean the last time we were there. Unfortunately, this time around the dining room was in need of table cleaning and vacuuming and when we asked if the table we wanted could be cleaned, were told the dining room ee was not in yet, what the heck, she should've said one moment while I get a clean wet cloth...... So you know, they finally sent someone out after we were seated elsewhere to clean the table, talk about poor customer service, I don't think I can return to this location unless it's carry out but the smoothie was good read more

Horrible service Was standing in line for who knows how long. Employees standing around talking There wasn't even anyone else Just wanted a smoothie read more

We love the relaxed atmosphere and the great food. This is my post run hangout and a place to study with my son. The food is awesome any time of day. Thank you Panera for being my go-to! read more

The staff was incessantly sweeping the carpet with a broom and long-handled dust pan right near tables where people are trying to eat. Having carpet particles flicked up into food isn't appetizing. Then, when I finished eating, while I was trying to focus to get some work done before leaving, there's a constant crashing of the broom into the dustpan for a straight 20 minutes. He came around my booth at least 3 times. The management needs to train employees to think from the Customer point of view. Most good places try to keep as much of that from interfering with guests. read more

The professionalism of this place has deteriorated. My last visit, I had curbside pickup and after waiting in my car for 10 minutes in the heat went in thinking they put it in the pick up area. Nothing so I went back out. After another 5 minutes I walked in and asked and was told they were remaking it because they thought someone took mine. No one bothered to come out and tell me so I could come in to the air conditioned building and they seemed like they could care less. Today went in to get a small order and not on the area where pick up is so I stood there. No names on the board. I went up to the counter where they place the food to be put out and it was there. I asked if that's where I am supposed to look now and they said yes. It's like every day they change it just for the heck of it. Both times I tipped. What a huge mistake. They are still open and have jobs compared to a lot of other businesses. They should be happy and not so pissed off at the world. read more

Good place not always perfect. The only thing that bugs me is they told me i have an offer for this month everyday after a week i went and i asked about the offer they say it doesn't show and they have no explanation. read more

I love their food and I've been eating at this location for about 5 years now. Back when we could eat indoors their staff was always so kind and they had great customer service. When the pandemic started, I decided to order online and pick up my food. I arrived early and didn't expect it to be ready yet but they had my food ready to go as soon as I got there. They're quick, efficient, they've never messed up my order, and their food is always great. I also used to work at an establishment in the same shopping center as this Panera Bread and I would get their food on my breaks. I only had a 30 minute break but they always had my food ready quickly, even when they were busy, so I was never worried about getting my food in a timely manner. They have great sandwiches and mac & cheese. I also love to order their salads from time to time. I use their app as well and it makes the online orders so simple! All in all, it's a great restaurant and I'll continue to support their business. read more

Waited for over 20 mins after placing a dine in order to get our two bowls of soup! When the girl noticed us and our table beeper she came up and asked if we were waiting for something. Had to tell her our order. She came back 5 minutes later with the soups and said sorry about the wait. On top of that my girlfriend and I both order bowls of soup and mine was less than half full. My girlfriend received a full bowl for hers - Ridiculous. Avoid this location doesn't seem like they have their act together. read more

Somehow clean, food was cold. I ordered broccoli and cheese bread bowl. I didn't finish it. A young male employee was trying to keep the area clean but the rest of the stuff was not very helpful. While he was cleaning ALL the tables and sweeping the floors the rest of the staff was chatting and laughing and is the customers were listening to their conversation. Is sad when lazy coworkers take advantage of those rare hardworking ones. Not coming back to this one. read more

Rubber bread-really? When did Panera go in the rubber making business? Salad. I counted 7 bites total. I ordered Fugi Apple Chicken Salad ( nice flavor) with only spinach and no tomatoes or onions. Ample chicken though. I think $10 and change is too expensive for 7 bites of salad, inedible rubber bread and a cup of soup. I have been eating elsewhere in Vegas but was traveling through Cali and decided to stop. Have been unhappy with Panera for several months now. Better choices available unless you are traveling through and want a quick soup and salad. My vote is No for Panera. Sad, it used to be good. read more

Great spot for breakfast and lunch. They have a you pick 2 deal and you can choose 2 of any soup, salad or sandwich. I love the broccoli cheadar soup and the fiji apple salad. Also good here is the turkey cheadar and apple sandwich read more

We did not receive two items and avocado was left on a salad when it was supposed to be taken off. The reason no avocado was requested was because of an allergy to it. The salad was then inedible. When I tried to call and let them know I could never get through, I've tried for two days now. read more

Staff was great on helping to rush a large order after having problems with the online system! Everyone was super helpful in making sure everything was right. I originally called a different Panera who said they couldn't get the order out for at least an hour! Will definitely come here again! read more

I encountered Natalie who took my order with an "I hate my job scowl on her face" . I contacted corporate in regards her horrible service. I won't even bother with the managers. . But if I treated people like she did in my place of business... I'd definitely be reprimanded. 2 stars for the food but can't reward bad behavior with additional stars! read more

Super slow service in the morning. They need more cashiers - took about 10 mins just to place my order, another 15 mins for a large carafe of coffee. read more

Staff was very friendly, especially Shawnda who took our order, as well as those bringing out the food. However, we came on a Sunday around 10 and they took a very long time getting orders out. After getting my food, I ordered just a hot chocolate which took around 10 minutes. Kind of annoying. This location was very clean though which is why I'm giving it 3 stars. read more

Good food, good service, free wifi and open till 10pm, fairly quiet environment so u can post up and study as long as I need to. The best thing in my opinion is you can order from your table and have it delivered to your table! Big thumbs up for that! This is not my first visit to a Panera Bread, but it's the first time I was compelled to Yelp. I think I'm just very enthusiastic about this location being on my way home from school at Chaffey College, and it's a great study hub for me with all the great food and treats I desire for study fuel! Plenty of wall outlets to keep my laptop charged ;) I've been to other random locations and the workers have acted like they wanna call the cops on me for loitering if I stay for more than 30-40min. Just rude dude... I always purchase a decent meal with a beverage, and there's always plenty of seating.... That's why I like this location. They're not mean to me at all, and it's a great friendly environment :) read more

Pretty expensive for fast food but it's better than most other places that you pay 5 dollars a meal for

Unfortunately there was a really long hair in my sandwich and it left me grossed out. Not sure if I'll be returning to this location anymore. read more

I really enjoy Panera, and usually come to this one. Staff is great, and place is clean. I enjoy seeing Marbel, the cashier. However, this time my order was incorrect. I came back unfortunately during a very busy lunch hour because I couldn't get through the phone line. All associates were very busy so I waited until someone was available to help me. Natalie, the manager, saw me waiting for something and asked if I needed help. I explained to her the problem with my order and she immediately apologized and asked if she can personally fix it for me. Even though it was very busy, she went out of her way and made my order correctly. I highly appreciate miss. natalie going above for me regardless of how busy it was. Yes, my order was wrong, and I understand mistakes happen but seeing how the problem was solved made it much better. Thank you upland panera! read more

I was in this Panera Bread store yesterday. This is what I encountered: 1. Had to wait in line for a long time. There are two cash registers.Can't you have someone taking orders when there is a line? 2. There was food, bits of paper on the carpet. The table was not clean. 3. When I asked where there was butter, the server told me to go where it was. Not very friendly. 4. The avocado on my sandwich was old, and not tasty. 5. I did enjoy the Autumn soup, but will try to buy it elsewhere. The whole atmosphere was unacceptable, and I will try another store in the future. read more

Ordered pasta dish and soup online. Pick it up, hop back on the 210...no spoon or fork. They were kind enough to include a napkin for the food I couldn't consume. Idiots read more

The food is good, but there almost always seems to be a mistake made whenever I eat here. Last time my friend ordered Mac and cheese with bacon and they forgot the bacon. This time i ordered the chicken tortilla soup by delivery and they forgot the tortilla strips lol. I've worked in food service before so I completely understand that mistakes happen, but I think there should be better quality checks in place, especially for take-out and delivery orders in which going back to the restaurant for a replacement feels like a chore. I also wish they would seal the delivery bags with stickers so that you're assured the delivery driver hasn't messed with the food. read more

Yummy yummy tea, great food, and great customer service ! Will defiantly come here again read more

This location is constantly behind on orders, always leaving items out, burning food, hard to reach and rude.

My family and I have been going here at this location ever since it open for business, that's until today when my wife made an order for pick up. It's just blows my mind how incompetent these people are when it comes to putting an simple order together, I had order four sides with each sandwiches and when I got home I only gotten 3 sides and one sandwich that supposed to he a half a sandwich, it was a whole sandwich I ordered a whole sandwich but I gotten a half of a sandwich instead, I MEAN COME ON PANERA ARE YOU REALLY THAT Illiterate to screw up and order??? ALL YOU HAD TO DO IS READ THE DAMM ORDER to get it right. My recommendation : LEARN HOW TO F ING READ ENGLISH !!!!!! My other recommendation to the fellow customers : CHECK YOUR ORDER BEFORE YOU HEAD OUT, SINCE THE STAFF AT PANERA Really has drop the ball when is comes to Quality This rating really deserves 1 star, however I gave you 2 because you guys make the best Mac n cheese......EVER !!!!!!! read more

Came here to get a sandwich ..the only thing I didn't like was the Cashier Attitude she gave a bad attitude me ..she was a young girl I didn't like there Service also .. (they need to Hire better Staff members) read more

Coffee brewer down or broken. No coffee on a Sunday morning. Multiple customers mulling around needing their fix and employees not too concerned about the situation. I finally asked a second time and they filled my cup up with some tar like sludge from the back. You Fail Panera. read more

HORRIBLE, picked up an order & and they didn't put one of my items in the bag. Then when I drove all the way back to get it I realized that they messed up my original order. Horrible service. Salad is wilted and when I tried to call no one answered. Not going back read more

Unfortunately, this is the worst Panera I have ever been to. Upon entering, the manager who worked the cash register rushed my friend and I as we looked at the menu. Although we only stood there for about two minutes, she asked us multiple times if we had decided what to eat, which made things a little uncomfortable. I ordered the Fontina Grilled Cheese Sandwich and the Creamy Tomato Soup. It came very fast (within five minutes), which surprised me, as other reviewers discuss the long wait times. HOWEVER both the sandwich and soup were cold, and the soup seemed to have absorbed the flavors of the refrigerator that I guess it was stored in. The sandwich looked as if it had been frozen, and microwaved for a few seconds. I've been to numerous Paneras and this one needs some help. Yuck. read more

It was a simple to-go order. Two sandwiches, two soups. I get home and there are two sandwiches and one, incorrect soup. So I call and they don't answer the phone...after trying four times. I'll never come to this joke of a restaurant again. Should have at least answered the phone! read more

This place needs more help. I mean give me a break. Waiting with just 1 cashier working.

The worst Panera I have ever been to. There new policy is to have only two kinds of coffee changed every hour. If you want for example dark roast and only light is available, you have to wait fifteen minutes. read more