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    Passport Coffee & Tea

    4.8 (61 reviews)
    Closed Closed
    Updated 2 months ago

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    Kenyan beans
    Yana S.

    I saw a suggestion to review Passport and was flabbergasted that I hadn't already done so. This place is a gem for coffee and tea lovers. Or if you're ready to become one...because after trying a wild Strawberry black tea sample I was hooked. You can order whole beans and tea for pick-up on their website. Seriously, they have the best prices on coffee in the valley. Friendly customer service, always my favorite place to stop by when I'm running errands. Thank you Passport for being there for our family's coffe and tea needs. #ThankYouThursday

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    1 month ago

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    1 year ago

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    Elizabeth H.

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    7 months ago

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    Elizabeth H.

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    11 months ago

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    2 years ago

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    1 year ago

    Got tea as a gift, love it. What to order more but a bit pricey for my senior budget but will get when I can afford

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    4 years ago

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    3 years ago

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    1 year ago

    Always a good experience at passport coffee. The chocolate macadamia is the best. The staff is always friendly and helpful.

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    Elizabeth H.

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    6 years ago

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    2 years ago

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    Elizabeth H.

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    3 years ago

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    2 years ago

    great coffee and the price value is excellent. Always been a Peet's fan but the Passport French Roast is top notch. big fan of

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    2 years ago

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    3 years ago

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    1 year ago

    great selection and prices..I like the different varieties and since i am a fan of vienna and italian roast...well...i'm hooked

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    3 years ago

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    5 years ago

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    2 years ago

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    Elizabeth H.

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    1 year ago

    delicious coffee , beautiful brand. gorgeous girls work here, very polite & knowledgeable.

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    4 years ago

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    4 years ago

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    2 years ago

    Awesome quality coffee! The taste is fresh for use in your espresso machine which can only be the best for my daily use.

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    2 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    7 years ago

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    11 years ago

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    8 years ago

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    Page 1 of 2

    Ask the Community - Passport Coffee & Tea

    Do they sell small sample portions of whole beans?

    Yes we do. We have several on line under Specials - 3 oz size. If you come into the store there are many more they can offer you.

    Don’t See Your Question? Ask Away!

    Review Highlights - Passport Coffee & Tea

    Originally had Passport Tea in restaurant at PHX couple years ago and have been a fan ever since.

    Mentioned in 3 reviews

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    I had an excellent experience working with Cody and Bree, owners of Luxury Mattress Warehouse. I'm…read morevery pleased with the final selection of a hybrid mattress as well as the price and delivery service. I highly recommend this family run business.

    I purchased a Tempur-Pedic ProBreeze mattress from Cody for $2,106.96 and was told they would hold…read moreit until I could pick it up. Unfortunately, due to several unforeseen circumstances, including the death of my father, I was unable to pick it up as quickly as I had planned. Although I acknowledge the delay in picking up the mattress, at no point did anyone from the store contact me to ask me to pick it up or advise me that they would no longer hold it. Had they done so, I would have made arrangements immediately. Instead, I was left with the understanding that they were honoring our original agreement. On May 26, 2026, I called and left a voicemail letting them know I was finally ready to pick up my mattress. I never received a return call and had to make several additional calls before Cody finally contacted me on June 14. At that point, he informed me that the mattress I had purchased had been sold to another customer. He assured me he would work with me to replace the mattress I had purchased and promised to get back to me. Unfortunately, that pattern repeated itself for weeks. I had to continually follow up because promised return calls never came, and each conversation ended with another explanation and another promise that he was still trying to locate a replacement. On July 7, Cody told me he had found the mattress but that it was missing the original outer cover. He said a replacement cover had been ordered, that he would check on its status, and that he would get right back to me. He never did. On July 8, I went to the store in person hoping to finally resolve the situation. Cody was not there, but his wife told me they still had the mattress and had been unable to obtain a replacement cover because it had been out of stock the entire time. This directly conflicted with the explanations I had previously been given. At that point, I told her I simply wanted a refund since they could not provide the mattress as purchased. I even offered to accept a refund minus a reasonable restocking fee because I recognized that my delayed pickup had created an inconvenience. She said only Cody could make that decision and asked for more time. I explained that this matter had already been dragging on for weeks and requested a decision by the end of the next business day. I also informed her that, if necessary, I would dispute the charge with my credit card company. Ironically, this was the first time Cody called me back promptly. Rather than offering a resolution, he became confrontational and told me he was finished working with me. He said I could dispute the charge if I wanted because, in his opinion, I was not entitled to either the mattress or any refund since I had waited too long to pick it up. I understand that my delayed pickup created an inconvenience, and I was willing to be reasonable by accepting a refund reduced by an appropriate restocking fee. However, I do not believe it is reasonable to sell the mattress I had already paid for without ever notifying me, then refuse to provide either the product or a refund. After paying $2,106.96, I should not lose both the mattress and the money I paid. My disappointment is not simply about the delayed pickup. It is about the lack of communication, the fact that no one ever contacted me to request that I pick up the mattress or warn me that it would no longer be held, the repeated broken promises, the inconsistent explanations, and ultimately being told that neither the product nor a refund would be provided. Based on my experience, I cannot recommend doing business with this company.

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    Passport Coffee & Tea - wholesale_stores - Updated July 2026

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