I just bought my mini this past Saturday and was helped by Anna. Anna made my purchase very stress free by being very transparent, open and knowledgeable with all the questions I had. I truly recommend you ask for her if you go to this dealership. Thanks Anna! read more

Did I just give a car dealership 5 stars? Really? Yes I did! This is more a review of Maria, than it is of Patrick Mini. She was real patient, went through the databases for me several times to show me my options, and even went to the trouble of trying to poach cars I liked from other dealers :) Finally, after about 10 days of having met up to test drive a MINI, I walked out yesterday with my shiny little red Cooper. The finance department was fast and very efficient, there was no waiting for managers or haggling over rates and options. Overall, it was a great buying experience. I would definitely recommend going here if you're in the market for a new MINI. read more

Went into Patrick Mini this past Saturday not knowing what to expect. I was greeted by a young man named Adam. Adam was a real straight shooter, and took his time to show me around the lot in hopes of finding something that suited me. Although I did not drive off in a brand new Mini; Adam made my visit extremely pleasant and welcoming. I want to thank Adam as well as Patrick Mini in making my experience the best I've ever had at a car dealership. 10/10 would recommend anyone to visit them for a wonderful experience. read more

My experience here has been nothing but good. I called in for a test drive (since I wanted to make sure they had a clubman for me to look at). I got to play with it and a regular mini. Plus unlike some dealers that get into the car with you when you test drive, they let me go at it alone. It was a pretty good experience. Maria, the sales person for me, was very attentive. I ended up placing an order two days later. read more

Patrick Mini you did it again! Due to the excellant service I have received from Patrick mini I have decided that a Mini Cooper is the only car I will ever own! Patrick mini you are the only place I will take my car and go to buy a car. 1st: used the pick up drop off service to get my car worked on and it was great! 2nd they were quite nice while working on my car. No pressure to get things done and no upselling. This dealership went above and beyond for me and I can't thank you enough. please if you ever need your mini worked on dont hesitate to ge here! Plus if you need a mini they will help you get the best car you will ever own! read more

I purchased a used Mini Cooper from this dealership last year and within one month of owning it it started leaking oil. It turns out that it needed a new vaccum seal pump and new tires and needed $1,500 worth of work. I admit I should have purchased an extended warranty... but one month after buying it it has problems.. one month. I was pressured to buy the Mini as it "won't last long, so please put down a deposit" and when we called our salesman, Max Kinsella, to report the problems, he said that he would talk with management and call us "right back" to see if they could help us with the repairs and low and behold, we haven't heard back from him. I will NEVER buy another car from there! Never! read more

Maria in sales.......A+++ Service is the best out of any car that we have owned Ford Dodge Land Rover Honda Chevy, we've owned them all Tinley Park MINI is 15 minutes from our home, we pass MINI in Naperville as well It's worth the tons of $$ we spend on tolls to get there. read more

We purchased a Mini Cooper S Countryman in July of 2014. We have to say that we love our Mini! We ordered it so that it is exactly what we want. We enjoyed working with our salesperson and our purchase was smooth and enjoyable. We have driven our Mini to the Smokies and Atlanta a handful of times as well around the Great Lake states. It was reassuring to be able to take our Mini into an Atlanta dealership when an alert light came on (filter replacement). We make use of the Patrick service department often as we like to make sure our Mini is well taken of. We have found the service department to be fantastic, whether it was routine maintenance, or asking about tires (even ones Patrick does not sell), or asking about damage after someone lost a tire at highway speeds and it hit us (pinned by traffic). If you are thinking about drinking the Mini Kool-Aid, and you should if you like to motor, then Patrick is a dealership that you should consider. read more

Purchased a Mini countryman with Patrick and I'm really satisfied! This place is really nice and all staff are friendly and knowledgeable. Anna was a nice salesperson. She assisted us with this purchase and made sure we got a great car and a great deal. Even though the process was long, she kept us posted and she was fun to talk to. It was a great experience at Patrick Mini :) read more

Bought my first Mini Cooper S with the help from Matt Kinsella and Zain Merchant. Matt especially made my experience very simple and easy, I didn't feel pressured at all. Matt was very knowledgeable and showed every little detail to love about my new Mini Cooper. Appreciate all the help, guys! read more

I never ever thought I would be giving 5 stars to a car repair place, but these guys were great. From the second I drove my car in the door, to the time I picked it up they were great. Their communication couldn't have been better and their service was prompt. Despite the money I shelled out for this, I left with a smile because this was such a pleasant experience. I will definitely be bringing my car back here for whatever it needs. read more

We have been coming to Patrick for years. We have a BMW X5, M3, and most recently a 2008 Mini Cooper Type S - this review is only for Patrick Mini Service. Patrick Mini Service is fast and efficient. They are always so friendly and accommodating. My dad is the main person for all our vehicle's needs - in that he's responsible for maintaining them, bringing them in when needed, etc. I'm most impressed of the high level of customer service he receives and in turn, as do I. Service desk is so respectful and listens to everything he has to say and provides positive feedback. Special thanks to Blake C. and Ethan H. for taking care of us always and being so professional. We have gone to other dealers, but I am most comfortable here. Thank you again for the superb job you did with our car and your caring nature to put customer's needs first! Thank you Patrick Mini! read more

Unpretentious car buying! They know what they are selling and they dont push you to make a deal. The other mini dealer sales associate pushed and pushed and when I couldn't decide, she walked away mumbling under her breath. I felt like a moron. I left and a few days later went to Patrick. They had a "we understand and take your time" attitude and that's what you want when buying a vehicle. Oh, and go to Christina.... She's absolutely wonderful and pleasant to work with. She will definitely take care of you! read more

When Motorwerks Mini in Minnesota turned me away with awful service, Patrick Mini stepped in and stepped up. John in Parts was extremely helpful and provided the most excellent service around. I was so impressed with this dealership that I bought another Mini. Anna in Sales offered exceptional service. I drove away happy, and have remained so ever since. You won't regret doing business here. At least, I don't. read more

Me my wife and two children went into Patrick Mini on a Saturday with the intention of test driving a few modules to narrow down what my wife wanted. We were greeted by Bibiana Reyes as we walked into the showroom. After Ms. Reyes educated us on the different models, we decided to buy a 2018 Clubman on the spot. If it weren't for Bibiana and the friendly no hassle staff, we would have not left with a car that day. I am pleased to say almost the entire staff was female, and they were a force to be reckoned with. The sales manager was also a female, but her name escapes me. I had to bring the car back on Monday to have the hood (aka bonnet) striped, and the service writer, clerk and manager were all female. For the first time ever, I enjoyed the process of buying a new car. It was so nice not to have a sleazy car salesman give me and my family the ole wink and Roy Rogers pistol hip shot. We will absolutely be return customers as long as their staff stays on par. I tip my hat to all of the strong women on their staff. Hanley Dawson should take a bow for finally figuring out what Girl Power is all about, I say this as a husband and father of powerful women! Bravo. read more

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My husband and I went here to see our new MINI recently and we met Matthew Kinsella, Motoring Advisor. He is such a nice and honest person ever! I have three times experience purchasing car, this time we were very lucky to meeting him. Listening from him about details of the car and test driving were so fun, nothing was stressful! We came in a week later to purchase clubman with our old cooper S for trading late 7pm. I felt sorry holding him so late but never feel rushed, he answered kindly and professionally. We walked out almost 10pm and felt so wonderful! I appreciate Matthew and Patrick MINI and I'm sure we will have another MINI next purchase at here. read more

I filled out a pre-qualification application online with Patrick Mini. I specifically asked the online support staff if this was a soft pull on my credit score or a hard pull. After 3 times asking in the same conversation, I was told that the pull was a soft pull. I wanted a soft pull until i test drove the vehicle. Then, an hour or two later, i received an alert that a credit report was requested from Patrick Mini. And reviewing it, i realized they did a hard pull which lowered my score. I didn't authorize them to do a hard pull. I now have lost the trust in this business relationship especially if this is the beginning. I was then told that in order to get a pre-qualification, they HAD to pull my score and report. I know for a fact its not necessary. Capital one and others can do it without affecting the score. I would have even accepted an approximation rather than a hard score pull. This situation infuriates me. They called and asked me what they can do to rectify the situation. My response is....Keep the car, and, be honest in your business practices. In this current world we live in , transparency and honesty would be best. read more

I had a salesman who quoted me a certain price my my trade-in and when I came back the next day to compete the deal, he said he never gave me that number. When I went to the sales manager, he called him to verify. I heard the salesman mention the number over the phone. He was speaking rather loudly. The sales manager would not honor the trade $. It was an absolutely embarrassing lack of customer service. A high level of disconnect between the truth and used car salesman mentality. Get with it Keith and Ivan. You lost a sale to Field's Mini. $42,000 car purchased from them because of respect. I'd never recommend you, in fact I'd say it was a bait and switch. Get some people who know how to treat a customer. Anna was the only who even tried to make it happen. read more

Before I get into a long post about an experience, we had three years ago the short of it is, we were lied to. Told we had a lease (it's called Mini Select or something like that), but it was balloon payment type of deal. We take responsibility for our part because we should have caught it, but we didn't until it was time to either turn in my Mini or buy it. As we sat at a different Mini dealership, they expressed their frustration as well because they could clearly see the shady humans here lied. We have no proof because what we saw and heard is like a game of telephone. But we know dishonest people exist. It was the one time we had a terrible experience with Mini. North Carolina and now Florida rocked. Patrick Mini was horrible, and we did report this to the appropriate people. Also interesting when BMW Financial states quite a few complaints come from Illinois with the same issue. It doesn't matter because I'm sure the salesman and financial guy aren't even there anymore. The entire experience was gross. Just be aware, read everything, and ask questions. read more

Just got home with my new mini!!! Not only is that exciting but my sales girl Anna make the experience much more enjoyable. Everyone knows how long it takes to buy a car it's hours but she was so fun to talk to and spend half the day with it went by quickly. She got me a great deal on the car and I couldn't be happier. As for the dealership they are great! Had a huge selection of cars and even let me take an extended overnight test drive, super awesome. I would recommend this dealer to anyone looking for a mini. read more

I have a 2010 Mini Cooper and have taken it to Patrick Mini for service since I purchased it. Two days after I purchased it, the check engine light went on and it needed a new catalytic converter -- really?? But I have to say the level of service at Patrick is excellent. Very easy to get an appointment, the service personnel are extremely helpful, and explain all options in detail. I've used a loaner vehicle twice and the shuttle service once -- making having my car unavailable a non-issue. My most recent visit was for overall maintenance and I was advised to consider replacing my tires. There was no pressure, and I was given the necessary information to make the decision. Once again, extremely professional and informative service. My only less than positive comment is the relatively high service cost at Patrick Mini. However, in the long run, I believe the level/quality of service, the professionalism of the staff, the availability of a loaner/shuttle, and the very pleasant waiting area more than compensate for the cost. read more

This review is only about the service department. I didn't buy from Patrick sales, so don't know what they are like to deal with. I have a Mini 2014 that I purchased new at a Mini dealership in Illinois. It's had a number of minor and a couple major recalls and a variety of issue that have needed service attention. The staff at Patrick Mini service department has been extremely helpful consistently. I know at least once or twice I have been grumpy with them (having a new car that's failing stinks!), but they have never responded with irritation back my way. Rather, they are helpful, courteous, and professional. The work they have done has always been effective. What I've need done has all been covered, so I've not had to pay for service. Patrick's service department staff have always helped get me scheduled (I have lived a great distance from any Mini dealer/service and Patrick is located near a place I relatively frequently visit; I need to schedule service to coordinate with other travel, and Patrick staff are helpful in managing that), they are good about getting me a loaner if the job will take a while, they get the work done in a reasonable time, and the mechanics complete the work effectively. read more

I bought a Clubman about 3 years ago that had been a loaner - it had about 15K miles on it. At the time, I thought I had gotten a good deal. I was told by my "motoring advisor" and by the "business manager" that the warranty period would begin at my purchase date, even though the car had miles on it. What they said was "they will make it new for me." But when I recently brought it into service at another dealer, they assured me that was incorrect - showing me numerous computer screens and documents that showed the warranty ticking down long before I bought it. And that it had long since expired. Should I have paid closer attention to what was written, and not what was said? Sure. But such a smarmy lie! Such an auto-dealer cliche! Don't fall for the smiles - they will still say what they need to close a deal. Everyone expects a sales person to emphasize the positive and downplay the negative. That's natural. But there was no grey area here: what they said just outright contradicted the truth. If you go here, watch every detail like a hawk. read more

Horrible experience; car was misrepresented & staff unreliable. We called and asked a few questions since we're out of state. The salesperson didn't call back. This should've been the end, but we called again and reached a different salesperson. We stressed the importance of the car's condition--exact words being "tell us about any scratches and dents and we'll decide whether they're important." The salesperson said the car was in excellent shape, no scratches or dents, nothing to worry about. We drove six hours to the dealership with check in hand, only to find significant scratches & a dent on the bumper, a dent in the door, paint damage on the side mirror, broken gas cap, a white substance splattered on one of the speakers that wouldn't come clean, and the clutch "clicking" when depressed. None of this appeared in any of the photos or description. While incredibly condescending, the general manager said they would fix some of the problems, but we'd have to drive back again the next week to pick it up. We no longer trust them to meet the quality standards they promise. Everyone we dealt with at this dealership seemed to be careless; from the sales staff to the porters who put minimum effort into cleaning the car. Waste of an entire day, over $100 in gas, and $60 in tolls. Could have been prevented if someone had actually looked at the car before trying to sell it. Want to read more? Search Yelp's reviews for "Patrick BMW" -- the other half of this fabulous dealership. They're just as bad as/worse than my review. read more

I have been a customer since 2016 and will never go anywhere else! Anna is the most patient, honest, and understanding motoring advisor ever! She spent hours listening to my needs and questions upon picking out my second mini. I never felt pressured one bit like you do at other car dealerships. She ended up helping me pick my dream car, and I ended up with a mini convertible! I love it! Also, the manager Ivan is great! He is super easy to talk to, and you can tell he genuinely cares about the customers and their desires and needs when At mini. I also love the coffee and snacks they have available, as well as all of the different mini products for sale. Thanks Patrick Mini! I will be a customer for life! read more

I can only speak about the service dept. because I didn't buy the car here. I live and work in Chicago so I usually take my car to Mini of Chicago (I won't mention their name again in this review) which I thought was awesome until I found Patrick Mini to compare them to. The other guys were fine until I heard a rattling noise after they had done a repair I called them right back and they even had their mechanic ride along with me to listen for it. I was sitting there with the mechanic explaining to him that it didn't used to sound like an old tractor or a diesel engine. All he could offer me was "That comes with the age of the vehicle, just can't be avoided." I desperately wanted a second opinion because I know that cars that make noises are trying to tell you something, so I sent an email to Blake Cotten of Patrick Mini and explained the sound coming from the engine along with a video. He was able to do an unofficial diagnostic over email. These are good guys who are easy to deal with and with communication skills unmatched by any other dealer services. They made it easy for me to understand what was going on with my car. In other words, these guys actually do what the sales sheet says when a company talks about itself. The other guys are good, but these guys have shown me that there's always someone else that's doing things better. read more

see the one star, what else ya need to know...if you win the lottery go see them, if you're an every day person that works hard for their nickels find another dealer....won't walk on their lot again! They actually told to take my vehicle to carmax...KEEP UR COOPER it's just a vehicle. read more

I would never lease another Mini .. i returned my lease , car has less then 30K miles no scratches perfect conditions , well they found some hidden fees they said i have to pay over 1100 dollars for some who knows "hidden" fees they came up and shit ...horrible money hungry bastards ! read more

AMAZING SERVICE AND SUPPORT! I was driving through Schaumburg on my way home to Madison, Wisconsin in my 2015 MINI. In one moment, I realized three things (1) It was likely to rain while I was on the highway; (2)I had no windshield wiper fluid; and (3) (I am embarrassed to say), in the two years since I bought the car, my husband had kept the supply of fluids and took the responsibility for service. I did not know how to open the hood, let alone resupply the window shield wiper fluid. Believe it or not, I look across the street, and there was PATRICK MINI. I went in, and Anna and Vince came to my rescue. They gave me a supply of fluid, they changed the fluid, and they made me feel comfortable and told me that I should not be embarrassed. I was off in 5 minutes. I bought my MINI in Madison, but I can imagine they are great with sales and service. After today, I know they provide outstanding support, above and beyond. Thanks again to Anna and Vince! read more

Patrick Mini never ceases to amaze me. After moving to the area, we started taking my wife's 2012 Cooper in for service and really enjoyed their maintenance department. When deciding to purchase a 2017 Cooper JCW last August, the decision was easy. Patrick offered me the best price and easily had the best service. Anna continued to go above and beyond during the ordering process to keep me informed and really took care of me during delivery. The car was fully detailed and stunning. They really went out of their way to make you feel like a million bucks! Patrick Mini has forever earned my business. read more

Thanks Matt and Ken for the happy purchase experinece. Matt is so nice and patience. We kept them working late at Saturday's night. But they never bothered and worked so hard to guarenty our satisfaction. Highly recommend Patrick Mini! read more

I had service done on my car at Patrick Mini In Schaumburg, IL on 8/25. I had a check engine light and the car was running rough. They said problem was due to incorrect spark plugs and low oil due to 2 small leaks. Had oil leaks repaired and correct spark plugs installed. Days later same problem resurfaced. Now they were saying iI needed a new timing belt. Since I had been told the other work would fix my car (and it was at the upper limit of what I was willing to pay to repair the car) I was unwilling to do the additional work and would like a refund for the work that was done since it didn't fix the problem. I reason I brought it to a Mini dealer is because I had the expectation they would know how to diagnose and fix my car. The service manager called me to try to resolve my complaint on 9/4/2014 and said he would call back the next day which he didn't. After emailing another inquiry to Mini, The service manager called me on 9/17/2014 and after a lengthy discussion, The dealer would not accept any responsibility or offer any solution. I asked for credit for the original repair since it didn't fix the problem I brought the car in for. Had I been told that these repairs may or may not fix the problem, but were needed to be done as the first step to diagnosis, I would not have an issue. My issue is that the I was told these repairs would fix the problem I brought my car in for, which it didn't. My request for credit was not honored. Do not go to Patrick Mini for service since they will not guarantee the service performed will fix the problem you brought the car in for. read more

This place is terrible. I put money down on a car and was to pick it up 2 days later. I called the next day to try and speed up the car delivery to find out they sold the car from underneath me...they never gave me an explanation on why, their customer service was terrible. Overall a bad dealership that doesn't care for their customers. Will never buy from Patrick, nor do I recommend that anyone does. read more

I recently took my Mini in for routine maintenance, as well as new tires and alignment - the customer service was excellent. You are obviously paying more by going to the dealership, but it is definitely worth the peace of mind. read more

I recently had the best car purchase experience of my life at Patrick MINI. My salesperson, Anna Sidiropoulos, got me such a good deal that when I ran it by another Chicagoland MINI dealer they told me to run and sign the papers before Anna changed her mind--it was THAT good a deal. So that's what I did. And not only did Anna pick me up and bring me to Patrick to sign paperwork, she brought me some snacks and checked in with me after I took my MINI home. I can't say enough about how easy and pleasant my experience at Patrick was with Anna. If you're in the market, go see her. A+, five stars, couldn't have been any better. No exaggeration. read more

Let's talk about the service department, or should I say lack of service. I have taken my 2003 Mini Cooper here on three occasions. The first time they ran diagnostics on it, several problems were found. Which I wasn't too surprised about, it was right after I purchased the car from a private party (3rd owner). Needless to say their labor is off the charts. Expect a charge of $185 to just look at your car. So I bought most of the parts myself and fixed the issues. Round two: they "ran diagnostics" again, after I had fixed most of issues myself. Apparently my car still had these issues. Had them fix the compressor that shorted out, $2000. Round 3 (and most recent): horrible awful noise coming from the engine bay, sounded like a diesel Jetta. Personal diagnosis with the help of YouTube was the horrid death rattle. Which was a broken timing chain or the assembly was busted. A BIG job. So take it in, they run diagnostics again. Alternator is seizing up. Had them replace this, thank god it wasn't the broken timing chain. But anyway, they also list off the first set of issues with the car. Like $8000 worth of work, that mind you I had fixed myself. So they don't really look at your car. Period. Seriously. What a joke. They are nothing more than a DEALERSHIP, don't bring your mini here to get worked on. But the drawback of owning a mini in the US is there is like no one with the specialized tools to work on your car, and then if you wanna do it yourself. You pay a million dollars to buy them. Minis are awesome cars, dealerships and their service department should be equally awesome. Patrick mini is not as equally awesome as the cars. So unfortunate. read more

This dealership does everything within its power to satisfy a customer....and then some! The last time I got my car serviced, a small scrap of paper (that had the address of where I was going next) that was on the passenger seat, accidently got disposed of, when they cleaned the car (which they do everytime it is serviced!) ...the guys actually emptied the vaccum bag and were combing through all the debris before I realized what they were doing and told them to stop. I could get the address a different way. Last Week-end I had an emergency in that my car would not start, or respond to a jump. It was located in a tough neighborhood and was unsafe. The car was towed to the dealer from Chicago and I was immediately given a loaner car. Before I got back to Chicago, they called with the dignosis. A sensor which is located near the foot petal had gotten jolted out of place. As life goes...my warranty had expired only 3 days before and my Easter Week-end was totally ruined. Bill Oswald, the Manager on duty, covered the gas for the loaner car and the repair itself. Even though I would call a problem like this a "design" problem, in that I do not think a critical sensor should be located anywhere near where it can be kicked out of place, I felt Patrick Mini Service went out of their way to make it right. read more

I had a great buying experience at Patrick Mini. Maria was awesome. Last time I purchased a car I spent the whole day at the dealer. Maria did what she had to do, and I was in-out within 2 hours and that included the finance process. The showroom is spectacular with free amenities to include lightning fast WiFi. Once you drive out with your new car which is nothing but quality BTW, they continue to keep in touch. They have a bonnet to bonnet warranty that includes all recommended services for three years. Haven't paid for an oil change or air filter yet. I did have a bad fuse box (nothing is perfect) and they took care of it. Put me in a free loaner for the day and next day my car was done. The service department and techs are awesome. This is how a dealership should be managed. Next car I buy will be a Patrick Mini automobile. read more

Because I just purchased the car and haven't had any other communication, this review is only for the purchase experience, not the car nor repair staff. I live in the city and had my eye on a pre-owned Mini at the dealer on Diversey. When I got there, I found they had moved the car to another location in another state. Their nonchalant attitude had me leaving there with a sour taste. Back to my search and the only car that came close to what I wanted was new and way out in Schaumburg. Considering that I'd now need to drive way out there for maintenance, etc was quickly diminished my craving for a return to a Mini (my 4th since 2002, with two other brand in the last several years). I contacted Patrick Mini via email to set up a test drive. My last two purchases were from Carmax because I cannot stand the haggling and "let me talk to my manager" nonsense. I did all my homework and had in my mind what I was willing to spend. After sitting in traffic for an hour a half we were greeted by Marlena. She walked us through all of the features of the car and knew the answers to the questions we asked. I'm always shocked by sales people who don't know their product and was impressed by her. She was patient and made the experience as painless as possible in this crazy negotiating dance that you have to endure. We paid a little more than planned, but it was minimal. Marlena never got impatient or aggravated (I admit I got a little snippy at one point with the numbers game). She was friendly and as accommodating as one could hope for. She took the sting out of the experience and we drove away more content than in previous times when purchasing new from the dealer. I would recommend a buying experience with Patrick, because of her. read more

I just bought a Countryman a few weeks ago. It was a great experience. No pressure. They really seem to love the product they sell. From start to finish I felt good about it. I had navigation installed a few weeks later and they gave me a good deal and did a great job. I would recommend this dealership to anyone looking for a mini. Ask for Justin Vallo he is a nice relaxed guy easy to work with and very low pressure. read more