Faith Calderon helped us switch data from one phone to another new one (which she suggested we buy…read moreelsewhere to save some money)...it is NOT an easy task but she persisted and was VERY pleasant.

The worst customer service ever. The people only care about telling you phones they don't care…read moreabout customer service. They're very rude.

Horrible experience, walked in not greeted, and ignored us for 30 minutes. Long black hair guy,…read moredidn't get his name but is absolutely rude and unprofessional. Just lounging around biting his nails being bored. Do not go to this location if you want a horrible experience

You will blink and miss this Verizon,if you are not careful! But, don't blink because Ramon and the…read moreother salespeople are top notch. It is tucked in a tiny strip mall, behind the Exon gas station, at Rockville Pike and Nicholson. It has lots of trendy equipment and the salespeople are very accommodating and eager to help. First, I went to the Verizon store up the street. I was greeted with it is going to be a 20 minute wait, before we get to you. Then, he told me about the Verizon store that was 5 minutes away. I walked into this store and was politely greeted and told that I was next. Ramon took care of my issue and then, was telling me about new deals on Verizon. It was very tempting. So, when you want to play with the latest gadgets and you don't want to wait 30 minutes for service, head on over to my secret Verizon store. Tell Ramon that I sent you.

Yes, I had to wait my turn b/c I did not schedule an appt. But once Finn sat down to help resolve…read moremy problem switching from an Android phone to an iPhone, his service was professional and complete. He never made me feel like I was pushed thru so he could move on to another customer. Thank you, Finn, for your time and patience J. Wiedemann

Terrible service. Verizon never set up my phone correctly and the representative at the store Lied…read moreabout the time support and customer service is open. Personnel were arrogant, condescending, and substantially unhelpful. An attitude that stinks to high heaven. At least he pointed out where other Verizon representatives either lied or failed to disclose KEY charges and data uses on my account. The rude attendant even asked me "if I was going to call my lawyer" in the store, wtf. I'm going back to my credit card company to demand a chargeback of everything I've spent at this incompetent organization since it has Never worked correctly for the past 3 months since I stupidly signed up here.

The quality of service and customer support and care is outstanding and I would recommend this AT&T…read moreabove others in the area!

This store and staff is 5+ stars. I came to them four years ago to upgrade my phone and went back…read morethis week for a long overdue upgrade. Same incredible service. Extremely patient, kind, and knowledgeable. Ji helped me select the right phone for me, letting me know I didn't need more and didn't need to purchase the most expensive phone. She also helped me adjust my old plan so I am getting better service at a lower price! I had to go back in to pick up my phone that was ordered and Ji helped me transfer all data, patiently answered my many questions and treated me like she was helping her own family. There was also another customer and her elderly mother who came in and they said they won't go to any other store, the service here is great. Thank you Ji, it is so refreshing to experience such all around great customer service!

Yuban was great! We were greeted, and he helped my family to find exactly what we needed. Excellent…read morecustomer service, thanks!

DO NOT GO HERE UNLESS YOU WANT TO GET SCAMMED- DO NOT SEE MICHAEL OR MIMI…read more I went for an upgrade on my phone, unfortunately MICHAEL was the one who "helped" me. I told him multiple times not to add extras to my account, I just wanted the phone, he confirmed multiple times that it was only a certain amount more. I leave and then get hit with add on that I had not authorized!!! I called the 800 number and was told these were added when I bought my phone (which again I did NOT authorized). I called the store another useless employee answered MIMI who couldn't answer any questions. She told me there is "no store manager at this location" which total BS! And then said she was training and when I asked her to pass the phone to someone who is training her she said she was at the store by herself. So "training" but with no trainer.... Completely unacceptable and unethical!!

My cell phone wasn't charging. I suspected my charging port was out of whack. Got there when they…read moreopened and was told there was a lot of play in my charging port. They had one in stock and quoted me a price for installation. When I returned later that morning I found that they had been able to clean out the charging port and instead of a triple digit bill, it cost me four sawbucks . . . one quarter of the original estimate. Phone charged great and I left a happy customer.

Initially I came here thinking just the back of my iPhone 14 glass was damaged, but ended up…read morefinding the housing to my phone was also damaged because my phone was warped. The diagnostic and the employee knew immediately just by looking at my phone so I felt relieved to know they could fix it. However, the experience with trying to get it fixed has been a nightmare. And this is where it's gone downhill. It's week 4 right now. I was told that my phone would be fixed within the latest, 2 days after dropping off my phone. I had called in 2 days later to pick it up, but was told because it was just not back glass damage, the phone would have to get the housing replaced which would up the costs. I thought this was already determined when he told me when I dropped off the phone, but they wanted to be certain. I waited an additional 3 more days to see what the progress on my phone was, called in the following Monday but was told they were still waiting on the part.. They call me in on Tuesday to come pick it up which I do to only immediately notice the phone was sadly put together. The screen protector on my screen had fingerprints everywhere which was obviously taken off and stuck back on. The front of my screen was popped out on the corner, visible as to where they had lifted it. He also had sadly put the phone faced flat on the counter which I had a gut feeling something was wrong. He had not said any word to me about my phone, and proceeded to tell me what my charges was for. I took the phone and paid off my fee, big mistake. As soon as I took it with me to the car, I started playing around with the phone and it kept "overheating" This is like a blue screen of death where the phone changes it's screen to, "Phone must cool down because it's too hot" and the only way to reset it is by force shutting down the phone, or letting it cool down. Which did not make sense because the phone itself was never hot. I called and told them my phone was not working, and kept overheating. They told me to bring it in and it was a simple fix of the backup needing to be reset. Again. Brought it in on a Wednesday, was told it would be fixed that Friday. It has not. I requested an update as to why my phone was taking longer this time and it was because you could not put an after market part on my phone. It has to be guaranteed iPhone parts. They told me they were ordering the new phone part, and since I had already paid I was still somewhat sane to let them proceed. A week has passed I called for the update and started anxiously waiting, I've been on 3 weeks without a phone that I pretty much use for work, and started to regret my decision. I called again that Monday asking for an update and was told they're still waiting for the part.. I asked if there is any way I could just get my phone without them holding my phone because it's getting ridiculous at this point. They said sure. I picked it up again, THAT WEDNESDAY, where the original back to my phone was put back on even more cracked than when I had originally brought it in. Completely falling into pieces, the hardware is exposed. I desperately took it. They asked me THAT DAY if I would be okay changing the back of my screen to black because it is currently white, I said I don't care I just want my phone fixed. I thought about it to myself and noticed they have not EVEN PLANNED to order the part, unless they found a white housing for my phone. The ENTIRE duration they had my phone they had not called me once to give me a status on my phone, hence even ask me if I would be okay with a black housing!! If that was the case why was that not told to me in the first place?! The fact that they had JUST asked me if it was okay to order that part told me they had intended on taking their sweet time on this phone. I was furious. They told me they will order the black housing, I walked out with my shattered phone. Beginning of Week 4 I have received no update since, and now my speaker has completely given out. I have no sound coming out of my phone at all. I'd avoid coming here. They have made no effort to fix my phone whatsoever.

Friendly, fast and professional service. I recently needed to replace my phone battery and he did…read moreit right away.

I've been there twice. Jay really knows how to repair iPhones. I'm totally satisfied. Plus he is a…read morereally nice guy. Highly recommended,

Elman came through for me again, and he went the extra mile to do the work in a way that will…read moreprevent future problems. One of my 20' XLR microphone cables failed while I was doing a remote recording session...scratches and crackling from a short circuit. I brought the cable to Elman for repair. He found the problem and fixed it. The "extra mile" was his applying heat shrink to the soldered leads which has two benefits: - stabilizes the leads against strain, and, should they get pulled again, prevents them from touching and should prevent electrical short circuiting. This attention to detail is all too unusual in today's marketplace. Kudos to Elman.

Elman is a miracle worker - cannot recommend Tech Clinic highly enough. My computer stopped…read morecharging, and Elman was able to replace my charging port and mother board promptly and at a very fair price. No other company would agree to take on the project, but Elman had the expertise, skill, and determination to help repair my 10 year old laptop. Drop off/pick up was easy and Elman was incredibly communicative and responsive during the process. Will never go anywhere else for my tech repair needs, and neither should you.

Staff is not prepared. They said wait time 30 minutes and after 1 hour and a half. Some people…read more walked in and they were talking like they knew each other with a staff member and he let them go before I did.

Awful management of wait times and customer service. Worse yet, they don't seem to care!read more

Their Wi-Fi is so horrible it makes me want to cry. I've been using Verizon for years now and…read morealmost every day the Wi-Fi went out or it was really bad.

Came to the store a guy who looks like Puertorican was so rude as a sales person. When I told him…read morethat I was just buying a phone said you have to call to the store and not here!! The one star is for the sales guy and may not be to the store terrible as a business that represents Verizon!!