I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

Excellent service by Chris Armijo and Comfort Air! Very professional and competent! Highly…read morerecommend both!

Just finished our annual a/c maintenance. Technician was very professional and finished the…read moreinspections quickly and competently. Explained everything he was doing and what he found.

Had a mini split installed today. Ivan and Juan were the techs. They showed up on time , very…read moreprofessional, also really cool guys and fun talking to. Did an excellent job on the install. All of it was done at a reasonable price. I highly recommend Paul Mitchell's services. Very satisfied customer! :-)

Our a/c system stopped cooling late afternoon. I called Paul Mitchell's Air Care as they had…read moreprovided excellent service for us 2 years ago. I was able to get an appointment the following morning with Eddie and a trainee. Eddie diagnosed the issue and presented me with several repair options. We decided on full system replacement as unit was 15 years old. Since we had to wait a day for system replacement, Eddie installed a portable unit in our bedroom. Eddie, Santiago, and helper then installed our new system. Very happy with the new unit as it seems much quieter. I felt that the cost was reasonable and along with the excellent service I would recommend this company.

First time using Absolute. Excellent company on time within…read morethe schedule appt . Came to do a summer maintenance on Ac . Reasonable price and very professional.. Definitely will use again. ...

We love this company! We had an issue where our AC would stop sending cool air, and other companies…read morecould not diagnose or solve the issue. Brian spent a lot of time and energy on it, and we could tell he really wanted to figure out what was going on. He was able to deduce the problem and fix it. We have not had issues since! Now we just have them come out to service our HVAC twice a year, and have been so happy with their services.

We continue to have outstanding service with NexGen HVAC & Plumbing. They have installed 2 of our…read morenew HVAC systems, a great affordable mini-split in the garage. We also had the team install a built-in filter system to avoid having to change those flimsy fiberglass ones every other month. And, then we paid for the service plan (very reasonable). Every six months, on the spot, they follow up w/ me about scheduling. They do outstanding work. Leo, Daniel, and all of the professionals that provide service are respectful, thorough, and as I have said in other postings--patient. You do not get that attitude that you get w/ some businesses. What I very much respect is the promptness in addressing issues. Leo and the team quickly respond. I know that when I call, I am going to speak to someone, and the individual (be it Leo or Ed) quickly get me scheduled. There are none of those insane auditory wait/holds--they are on their game. I will add this one in closing--When we looked at replacing our HVAC system, we had three businesses provide estimates. I am not going to "throw shade" at two of them--but let me say. . . they were "cra-cra" on their estimates. Leo sent a professional over who discussed options--there was none of that crazy over-the-top pressure sell maneuvering by the other two. I will offer a word of caution on one--no name mentioned. But if an HVAC person starts trying to sell you insulation--run. We had one actually tell us we had no insulation above our garage--guess what? Spoiler alert--we did. Again--if you want to streamline your HVAC needs-- NexGen HVAC & Plumbing will have your back--and keep you cool:)

Mason was excellent, he was very personable and knowledgeable. I felt he was honest and wanted to…read morehelp. I'm glad we have the maintenance contract. It is worth the money.

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

Last month, my A/C stopped blowing cold air on one of the hottest days of the summer. I posted a…read moreproject on Yelp, and Assured A/C Services was one of the first to respond--with a quick reply and a very reasonable quote. Before the tech could come out, the unit started working again, so I canceled. Kali, who I'd been in contact with, was super understanding and didn't make me feel bad at all. She even offered a discount for a future check-up--seriously great customer service! Fast forward to Labor Day weekend--of course, the A/C dies again, late at night. Thankfully, a storm rolled in and cooled things off just enough to sleep. I immediately reached back out to Kali the following morning, and she had a tech, Chris, at my place within a couple of hours. Chris was awesome--super professional, explained everything step by step, and even took photos to show me exactly what was going on. He found a few lingering issues that should've been addressed by a previous company. His quote was fair, and he gave helpful, budget-friendly recommendations without any pressure. Long story short: honest, responsive, and reliable. I'll definitely be calling Chris and Assured A/C for any future needs!

To Whom it May concern; I was searching for a company to…read morereplace 2 A/Cs I have. I got an appointment with Next Level Air for 5/13/26 The representative showed up Julien Roussos he was absolutely the most curtious knowledgeable person I have met in a very long. I am amazed that both jobs were completed with in 2 days. At an extremely fair price. The service fellows involved were Jorge Chris and Daniel. I commend all of your employees with the highest regard. Thankyou for a job very well done Len Knight 75840 Altamira Dr Indian Wells. CA 92210

They were very professional and explained everything very clearly. The equipment that was…read moreinstalled was a very good value and they installed everything very carefully. we are very impressed with the whole process.

Called for servicing our HVAC They were easy to work with…read moreand did a good job for a reasonable price

The previous owners of our home actually used the garage as a place to park their cars. I mean,…read morereally?! Kidding aside, when we moved in with the idea of turning it into a man cave one big necessity was a ductless mini split. Without one, the temperatures inside easily topped 100°. Ethan provided an inspection and an estimate quickly and with a lot of insight into the pros and cons of each manufacturer. Impressed by his knowledge and affability, I agreed to an installation and I was ecstatic with the final product. Ethan, Joe, and their crew did an absolutely fantastic job installing the mini split without any fuss, muss, or dust. Inside and outside the install went seamlessly and best of all, the garage is a cool place to be. In short, outstanding work done by good folks at a fair price.

Tom & Jośe did a fantastic job installing our mini-split. They found a way to run electric to the…read moreunit which exceeded our expectations! They kept us informed during the install and helped me load the app and understand the operation & maintenance of the unit. Job well done! Thank you!!!

Lets start with the company as a whole. Timo's has it figured out. From the initial call it felt…read moreright, they let you know who will be coming with pictures and a background story, to the right staff member walking you through every step. They did not try up selling me they let me choose what fit my budget and gave me thier honest opinion. Now for Tom and Jose the technicians that worked in my home. Wow did they know what they were doing! Very professional, hard working and honest. One of the cleanest installs i have seen! What a team Timo's has put together. They sure went the extra mile! Being in the construction industry i know what to expect and this company is exceptional in every way! Thank you Timo's, Tom and Jose!

Right-Away says it all. They are prompt, efficient, knowledgeable and courteous. I've used them…read moresince we moved here and installed a new AC in 2018 and a new split in 2024. They do great work. Would highly recommend them.

These guys showed up super fast when our AC went down and saved us from a really uncomfortable…read morenight. Really friendly, great communication, and detected and repaired the issue very quickly. Highly recommended all the way around!