I had a terrible experience with this company, their lack of communication, particularly with Arturo. They promised me a smooth process for moving my belongings from Los Angeles to Mexico but failed to follow through on multiple occasions. This wasted a lot of my time and put me in a difficult position. When I called back after weeks of no updates and asked to speak to a manager to hopefully get things going and to hire them assuming that it was just a glitch I was experiencing but, I was connected with Arturo again. He claimed to be the boss and there was no one else that I could speak to, that raises serious concerns about the company's leadership. Ultimately, I decided not to use their services because of their poor communication and unfulfilled promises. Despite not being the cheapest option, we still gave their words the win and well, lesson learned. Beware if you're considering this company. read more

The Team at PCS is exceptional. Arturo is a master at ensuring every precious item that needs to be moved or stored is treated with care. The service was complete. I am so glad I chose PCS. My mirror was packed at 48 x 59 x 9 inches wide. That mirror was large and needed special care. Great job. read more

I hired PCS to move a commercial freezer I had bought from another bakery, and after they did an incredibly impressive job moving the freezer into my bakery space, it ended up not fitting which was heartbreaking to me. They let me hold the freezer in their warehouse for a few days in order to find someone to sell it to, and then gave me a discounted price to move it again so I wouldn't have to lose too much money on the whole disasterous situation. They even took pictures of the freezer very quickly when I requested it that assisted me in finding a buyer. I really appreciated their efforts to work with me to get me out of such a stressful situation. read more

We used Pacific Crating & Shipping largely based on the good reviews here on Yelp. Unfortunately, our experience with them was really not what we had hoped. Pros: -Arturo was very helpful and did come out for a site visit. -The team who packed our items were fast and thorough. -The team who delivered our items were careful and friendly. -Nothing was damaged en route. Cons: - The people, aside from Arturo, who managed our account were very poor communicators - did not keeps us informed, did not answer calls and emails, and when they did communicate their English was very poor. - We were quoted 5 - 8 weeks delivery for our small (200 sq ft) shipment from San Francisco to Dublin. IT TOOK OVER 15 WEEKS. - The shipment was not delivered to Dublin as agreed, but Belfast, which is part of the UK, so required additional customs forms, fees and time sitting on the dock. - We were told the price included all duties and fees, door to door. This was not the case and we ended up spending an additional $500 in customs fees and charges not covered by what we had paid PC&S. - The delivery company on this side did not unpack anything or take away the packing materials. I think our main beef with Pacific Crating and Shipping is that they did not communicate well. We were constantly trying to chase them down to get questions answered, and as the weeks turned into months, we were getting more and more anxious and frustrated, not knowing where our things were or when they were arriving. We felt we were being a nuisance but no one ever told us our shipment was delayed here and there and everywhere it went. Sometime around the 10 week mark, we complained to Arturo that we had expected our things earlier in good faith and he did give us a $100 discount, but in the grand scheme of things, we just felt poorly treated by the company. Our three small children had an entire summer in a foreign country without their toys or home comforts, which gave us all a great deal of stress. My husband was without his computer, so he lost precious working time. We were all without pots/pans/dishes/towels/sheets etc and ended up spending a lot of money buying things we did not really need. We shipped our items about a month before we actually moved and we were prepared to go another month without them once we arrived. If we'd known we would go nearly 4 MONTHS without seeing our stuff again, we would have used another company. Sadly, I would not recommend Pacific Crating and Shipping to anyone. Update: I see the response from Arturo and I can find ONE email in my mailbox which came after this review was posted. We responded and never received another reply after. read more

I'm customer from China. I ordered their crating service last month. I bought a brand new motorcycle from San Francisco and need to get it prepared for shipping. My bike dealer couldn't do the job. So I was trying to find a reliable crating company on the Internet because I couldn't get to SF myself. PCS is the final one that I chose. They have done a great job. My bike has been secured well in the crate. Besides that, I have to point out that the whole company have a great costumer service. Arturo and Lisette had answered a lot of questions what I didn't know about at the beginning. And Lisette is extremely patient. She had helped me a lot on this long journey especially helped me establish a connection with the UPS on the US side when I encountered a problem. And get me updated with the delivering status making sure that I know where my bike is all the way to destination. I would definitely choose PCS once again if I would have more demand on the crating and shipping service in the near future. read more

a week ago I had a very disappointed experience after the 2nd load to ship out to their warehouse. I hired this company because he is Peruvian and according to what he informed me was with knowledge and confidence talking to Arturo, the owner. His 2nd crew complained that Maria, the scheduler send them to my home with little supplies and no way to know how many pieces they were going to pick up. I called Maria but always with misunderstandings between their crew and communication between them was broken. To finalize, they did a very poor job packing. I lost lots of precious art and porcelain and vases, etc. and also it took a long time to get to Peru and not as it was promised. Also, I bought insurance and they failed to provide me any instructions or forms. I paid the coverage, up to 10k. The company, including Arturo, never answered my emails on time. At the end, I used someone from USA to call them up and instead of sending me the info needed, I got a wassup saying: finish your unpacking, and submit me a list and hope there's not much damaged. When I completed my list, I send to them and they answered me later after several attempts. They told me I had to submit directly to the insurance and good luck. I didn't do it as my deadline expired. They are not profesional and the worst shipping company I could have hired. At the end, I payed a lot of money in Peru to take my container. They lied with how much... paperwork said Arturo will be no more than $400 and it was over a $2,000. They are not transparent. Do not hire them. It will make your life miserable. read more

We were a little bit nervous before choosing PC&S as there were limited reviews online and they were a bit less expensive than the next quote received, but don't let that deter you! We just received all of our stuff in London (shipped from San Francisco) and everything went perfectly. Artruro came and gave us a quote and we paid more or less exactly what was quoted (excepting some minor additional fees on the UK side), the packers were very professional and everything was wrapped and packed to a very high standard. The movers they used on the UK side were also extremely good, and unpacked everything in our second floor flat, unwrapped it all and took all the packaging materials away with them. Couldn't say more than that really. A job well done! Thanks Artruro and team!! read more

I booked Arturo and his team for a second move. Again they were so awesome and efficient with moving my 8000 square foot office to a new much smaller location. highly highly recommend this local business read more

Jay and his team really helped us out with a last minute and very heavy, large delivery. In addition, communication was great - they asked detailed questions and kept us in the loop. We would absolutely book with them again. read more

Pacific Crate and Shipping took care of the shipment of our goods to Europe. Nothing too complicated, apparently. They worked as subcontract for Navis. The job they did was poor at best, the goods were delivered one block away from the house (this is their concept of door-to-door shipment) in the middle of the street and on a damaged, dangerous pallet. This for a payment close to 3000 dollars. Of course the amount initially disclosed was not that high, but when they have your stuff, well, you are in their hands. I repeatedly asked for documents needed for the custom and they knew nothing. Additionally, I insisted that the delivery had to be done door to door but, oh well, that did not happen either. Finally, when I complained they disappeared quickly after they say it was the other people's fault. Ha! I really do not recommend this company, unless you want to be VERY UNHAPPY. read more

I hired this company and had Arturo come to my house and give me a price door to door service I said no hidden fees . He told us he would do all the paper work we didn't have to deal with anything gave us a price dodr to door. The day before the move they asked us to change the date of the move we couldn't as we had hires another company to come pack the Container and had taken time off work. We where then given another $350 bill . Our container has been laying in the port two weeks as this company has not returned phone call or emails from me or the company that they hired to deliver the container. I eventually got through and they emailed the company that they hired and said we had to pay the bill. Customer service is a disgrace I feel I have been mislead and let down by this company. read more

Pacific Crating and Shipping recently moved my household for the 2nd time. The first time was an overseas move, the 2nd move was in-state. In both cases, Arturo and his team took great care of our belongings in the packing, moving and unloading. They are experts in managing all the paperwork needed for customs, insurance, and company billing. They arrived on time and were tidy in the packing/loading process. There was no damage or loss. Arturo took great care to understand the requirements and assemble the team needed to get the job done. Thanks! read more

I wish I had dealt with Pacific Crating & Shipping on the front end of my move from NYC to the SF Bay area, but luckily I at least got them on the tail end. From my very first dealings with Arturo, where I was very unpleasant and borderline rude, he was patient, understanding, and helpful. He helped me to calm down and see everything clearly. He was transparent with the process, estimations, and on time with delivery. They delivered my items actually sooner than expected and everyone was very professional and friendly. I recommend them to all who are moving or just shipping. Especially long distances. read more

I STRONGLY DO NOT RECOMMEND PCS. Here is why, I hired them for the services of shipping my goods, a car and my motorcycle. In the contract I signed with them they clearly state is their responsibility to secure the goods and all inside the container for the safe shipping. Well guess what? they havent. and now they assume no responsibility and say they cant do nothing bc I hired no insurance. First of all the insurance covers for the transportation and handling in the port. No insurance reaches the CARELESS handling by bad companies as PCS when they do a LOOSY job like they did with my motorcycle. Just to tell you they used no rope or leash to secure the motorcycle in place!!! seriously. I'll post the pics in a separate blog. What did they do? Well the motorcycle FELL WHILE PCS crew was loading it into a crate they built (they way they built it also is quite lame). And as the motorcycle fell the WINDSHIELD BROKE, the PAINT ON THE FORNT LIGHT CHIPPED AS WELL AS ON THE GAS TANK as it was causing friction against the wood. and WHAT DID PCS DO? well they didnt care and let the motorcycle rest on those parts and the foot peg (you can even see how the foot peg hit the wood and left marks, and also the fornt light left makrs on the wooden post) as you can see in the pictures and PROCEEDED TO SECURE THE MOTORCYCLE AS IT WAS FALLEN AND LAYING AGAINST THE WOOD with horizontal sticks that were pressing on the steering wheel and on the leather seat, LEAVING MARKS ON THE LEATHER. lets be clear: PCS DID NOT USE A LEASH OR ROPE TO SECURE THE MOTORCYCLE IN PLACE. IT FELL THEN THEY SECURED IT IN THAT POSITION WITH WOODEN STICKS NAILED TO THE POSTS. can you do any more loosy job? I doubt it. I remember that the contract says it is their responsibility the safe handling and securing of all the goods. I sent them a scan of this contract and they did not care. as the motrocycle arrived to destination and I opened the container along my agent (who btw is specialized in importing vintage vehicles and motorcycles) We found it like I described and seeing on the pics. Well I contacted Arturo and Ms. Luz and they said that bc I hired no insurance there is nothign they could do. That is very misleading as insurance does not reach that but the transportation and handling only, not bad jobs by PCS. Even if I had hired an insurance they would't have cover it bc the way it was secured and bc the insurance is for the transportation and port. That is law is not me saying it, you can check it with the insurance companies themselves or any serious person. So PCS was also lying to get rid of their responsibility. So as for now 15 days after I last heard from them with that answer they have not answer back. I'm proceeding to upload a blog with all this information, legal actions and I let every of my friends know that they shouldn't use PCS and some already chose a different one. I also decided to ship my second container with a different company and the person that first recommended me PCS is telling me now that she's also having some conflicts and believes they also are very careless. PCS is LAME. read more

After the death of a parent, we decided to move to Europe as fast as possible. I have done logistics myself and tried to figure out the estimated cost of shipping our stuff in a 20 foot container. A company in Marin was recommended to me and they came back with twice the cost I estimated. To ship or not ship - I am sure many people go through this - very difficult decision. I got two more quotes - one from Arturo from Pacific C&S. He came to the house personally and was easy to connect with. His quote was the most competitive and more along the lines of what we thought it should be. Of course when others give you much higher quotes, you start to worry that somehow there is something wrong with the cheaper quote(!), and I was also concerned with his one star yelp review. Arturo was willing to answer anything I asked, and was always available for questions. We decided to put our trust in him and his company. I admit that I was nervous along the way, mostly about your stuff breaking, and I can now report that everything went smoothly. His packers knew what they were doing - our stuff arrived in great shape. They were efficient and trustworthy. Arturo's team in the office supported us the entire way, and his agent in Europe was on top of arrival and delivery. Our goods were delivered within 6 days of arriving in port in Europe and the unloading crew in Europe was great too. Overall, a great experience. I recommend Arturo and his company to anyone who needs to move. He is honest, his prices are competitive, he works in a smart and cost efficient way (for one instead of having people bring our stuff in small vans to the port, he brought the container to our door), and we received support throughout the process. read more