Always helpful and quick. Great tips. Great customer service…read more G or two new tires and They fixed multiple flats.

Have been several times!! Always excellent service, fast, helpful and knowledgeable. We definitely…read moreneeded a bike store in this area. So happy to have them here!

Lucien is the best!!! Super helpful and patient with us! Highly recommend to anyone in the area.read more

As everyone knows, 2020 and 2021 have been a tough time to track down a new bike. After a fair bit…read moreof research, (and after talking to brands like Ellsworth and hearing that they wouldn't resume preorders until 2023), I decided a wanted an Ibis Ripmo. Last Monday, I called Ibis HQ, and they gave me a list of dealers throughout New England. I have them all calls, and Lou at Briarcliff was the one that had what I was looking for in stock. He was extremely responsive, and talked me carefully through the build to make sure it was tuned to my needs. I took delivery last night and rode it this morning! If you're looking for a shop that is responsive, experienced, and considerate, Briarcliff is your spot!

I had them tune up 3 bikes for me just recently and they took great care of them all from my…read moreSpecialized Tarmac to my son's Trek. All done w/a quick one day turnaround at a reasonable price. Thanks for your great work guys...it is much appreciated. JD Nugent

We've been loyal customers of Congers Bike Shop for years, but after today, we will no longer be…read moregiving them our business. This evening, we attempted to drop off my husband's eBike for a flat tire repair. When we arrived, we were told we could not use the rear parking space to quickly unload the bike, despite the fact that no one was there and it would have taken less than a minute. A staff member, who was outside smoking and behaving rudely, insisted we park further down their narrow street because "100 kids on bikes were about to arrive." We explained that we were longtime customers simply trying to drop the bike off and would move the car immediately afterward. Instead of showing any understanding, he dismissed us entirely, stated he was "on break," ignored our request to speak with the manager (who might have recognized us), and made no effort to help. When we asked again for reasonable accommodation, we were met with more disrespect, and eventually, a deeply inappropriate and insulting comment was directed at me personally. When the manager finally appeared, he acknowledged that bikes were expected to return but made no attempt to de-escalate the situation or address his employee's behavior. He then walked away and offered no help. In the several minutes we were there, no bikes or riders showed up. And rather than provide assistance, they chose instead to block the lot with cones after we moved our car. What could have been a quick and courteous interaction turned into an unnecessarily hostile one. Respect and professionalism matter, and this business lost ours today.

Looking for bikes, equipment and accessories this is a good place to visit. The staff is friendly…read moreand knowledgeable.

Loved this place! The man running it was very cool and had a lot of knowledge about bikes. Felt…read morelike my bike was in good hands at Pedal Sports!

Buy at your own risk from this place. They will point the…read morefinger at the customer when there is an issue rather than the product. At no point should bolts randomly fling off your bike while you going down the Brooklyn bridge going 24mph. I'm a high school student and I had to pay for my bike with my own money. I've been working since 10th grade to help my mom because she is a single parent so for me the loss of about 5k including repairs leave me without transportation as I can not afford to repair it at this point. I've spent 3.7k on a bike, this isn't including the repairs i had to pay over the span of a year which amount to at least 1.4k+ after random bolts detaching and motor failing, and as soon as the warranty expired my bike had a random electrical issue where the bike wouldn't accelerate. From the owner Pete: OK, where are you going? (Direct email sent from owner) 1- Last Mile NYC replaces all of the electronics on your bike. The cost of the parts and labor is $2910.54 2- Send your bike back to Super73. They will do their own diagnosis, and determine the issues and fix the problems. Unfortunately your bike is not under warranty, the cost of packing up and freighting your bike to and from Super73 will be around $1200. Plus their diagnostic fee, parts and labor. BUY AT YOUR OWN RISK.

Had to bring my bike in for a warranty issue. Everyone in the store was great!! They performed the…read moreservices in a timely fashion. I highly recommend this business.

Bought my first bike. Needed a first tune-up from a pro and it couldn't have gone any better…read more Booking online was easy. Got a phone call to confirm and they showed up on time! Always a good sign. Jonathan was happy to answer any question I had while he worked on the bike. Took a bit longer than I'd expected, but what do I know. I'm very happy with the results. My bike is looking good and running great. And best of all, their prices are great. Can't really go wrong with these guys if you can't bring your bike to an LBS.

On time, contact, well priced and expert service. I would highly recommend this vendor!read more

Mike is a gem. Friendly and knowledgeable. Helped me out with my daughter's bike issues fast and…read moreefficient. Great bike shop. Thanks again.

When I stopped in for some air, since this shop is a mile from my house, the owner looked at my…read moreSpecialized bike and told me he will put me "on a more comfortable bike" suggesting that I bought a bike that I do not understand or is out of my ability. Rude? Yes. When I shopped for bikes for my kids, I bypassed the place and bought mine in Ft Lee! After 20+ years of patronage, I am never to step in there again because the owner condescends on his customers! Not everyone who rides a road bike rides 10,000 miles, but a local shop owner should not make them feel inferior when they have supported them for so many years.

Very knowledgable, on top of the newest stuff. Very nice. Clean store. Nice bike selection for…read moresuch a small store.