15 mins to call in an order and no answer. Ordered online and arrived to 8 people waiting, workers are clearly all in the weeds and no management to be seen. Restaurant was still totally unbussed and messy even though it truly wasn't that busy with sit down customers. Workers were doing their best but they were clearly understaffed? After multiple other times of them messing up to go orders I'm done. We will stick with nhinja for drive through pickup, accurate orders and less hassle. read more

If i could give no stars I would. I'm highly allergic to mushrooms and told the staff that. Every time I've come to a Pei Wei location I always order the signature lettuce wraps without mushrooms. I've seen them make this before fresh and other locations with out the mushrooms because I'm allergic to it. Today at the Edmond location we received the worst service we've ever had. The cooks told the server no they didn't take out the mushrooms, then the server kept trying to force the dish on us to take after I continuously try to explain that I'm allergic to the mushrooms and cannot eat this, and that I would like my money back for this since they didn't remove the mushrooms and wouldn't remake this without the mushrooms. The server comes back and tells me that they picked out the mushroom and asked how bad is my allergy since she didn't know how allergies worked. I once again told her I'm highly allergic to mushrooms so I can not eat this. She then said that they can't do a special order like removing the mushrooms and then said that this is a prepackaged mix they get and asked if I had been sure we didn't want the dish. I told her again, NO we didn't want the dish and only wanted our money back. She rolled her eyes and had her manager finally place the refund for the dish. Worst service we've ever gotten from a Pei wei. We will not be going back. read more

The food is usually good, but their to go service is completely inept! They rarely, if EVER, have an order correct... The service is HORRIBLE!!! read more

Here at 12:30 on Sunday. 2 tables of guests. Dirty tables. Dirty bathrooms. Order not complete. Concerned they might not survive

Not the quality of food they used to have. My chicken was so tough I could not cut it with a knife. The food did not seem fresh. We used to go to Pei Wei all of the time. We will not be back. read more

Love the Kung Pao today, it was very fresh. The Server was very friendly to me and the restaurant was very clean. read more

Pei Wei Asian Kitchen - Wow, Kung Pao chicken was really great today! This location is so much better than some I've eaten at. The people were also very friendly. - Chinese Near Me - Edmond, Oklahoma

Unfortunately, Pei Wei isn't what it used to be. The food quality, in my opinion, has gone downhill. Went in today to order a to-go order. There was only one other person in the restaurant, and he was already eating. Took 25 minutes to get an order of lettuce wraps, a pad thai, and a kids orange chicken with noodles. Got home and opened my order to find the lettuce brown, wilted, and inedible. My two-year-old son began to eat his orange chicken and noodles and immediately started crying, drooling like crazy, and wiping at his tongue. Wasn't quite sure what was wrong until I tasted his food. It was extremely spicy and was discarded. My pad thai tasted like they completely forgot to add any spices or sauce. Just bland noodles, chicken and tofu. The only reason I am not giving them 1 star is because the manager was extremely professional and apologetic when I called them. He gave me a refund which I appreciated. With all of the quality Asian restaurants in Edmond, especially Thai, I'm not sure I will be going back to Pei Wei. Hopefully they get things figured out. read more

Not sure what happened but the food quality and service quality have gone way down. I ordered online for pickup for lunch. When I went in to pick it up there was one person taking orders and she was busy with a customer. So I expected to wait a it. The issue was that not one single person acknowledged me until about 10 minutes later a guy came out from the back and helped me. I could see my food had been sitting there and hadn't even been packaged yet. When I got it back to the office I noticed that the fried rice wasn't fully cooked and the chicken was so crispy in some parts that it hurt my mouth. That's not usually something I'd complain about but it was concerning. I don't think I'll be back. The last time I ordered I got charged multiple times so I'm nervous that may be an issue again as well. This is really just the last straw for me. read more

This is the first Pei Wei that we had dined in, and it's on our visit list every time we are in Edmond. The store is clean and bright, and the staff warm and welcoming! The food is served quickly and has never failed to be hot and tasty! read more

Had dinner here with family (wife and 3 kids under 8) about 730pm on a Wednesday night on our way South. Staff were friendly and food was hot and fresh, but the restaurant condition (seating area, condiments/drink area, and restrooms) needed a good cleaning. I know it was the end of the day, and the dirtiness didn't really affect my meal, but it left me wondering if the kitchen was in the same condition. read more

Steph thanks for the nice call back and insight and advice going forward. Considering everything my loyalty with Peo Wei it would have been nice to offer something to a loyal customer who's willing to open and share honestly. Several dishes discarded, it would b nice to have that reciprocated to me in part. I'm fairly certain U've got my address etc. once again thank you. Happy Holidays.....,Eddie read more

This was by far the worst Pei Wei meal our family has ever had. The place was filthy, the men's bathroom was out of order, there were 6 employees basically standing around. One of the cooks had a huge hickey on her neck and hair hanging in her face. They messed up two of our 4 meals and right as we were finally about to eat they stared sweeping the floors all around where we were sitting. Then they were spraying stuff on the back wall and still cooking other people's food right below it. AWFUL!!!!! Nothing tasted right and I think I figured out why! Wish I could give this one a zero star review!!! Praying we don't get sick from eating here!!! So disappointed!!!! read more

See all

I ordered from my app at 5:45 to have my order ready to Go at 6:40. I arrived a few minutes past that time and paid. I was told my order wasn't ready, so I sat and waited. I waited for over 20 minutes while several Other ppl were served. I noticed there was still a to go bag on the counter, so I asked if they would check on my order. Of course my order was the one that was done and sitting alone on the counter. They did offer to Remake my cold food, but at that point, my husband and 2 year old had been in the car waiting for far to long. This location will definitely not get any more business from me. Such a disappointment. read more

Always amazing customer service. Hot fresh food and very minimal wait time. Dining room and bathrooms are always very clean and the selection of different sauces and proteins is great for my very picky family. read more

All I can say is wow. Kaitlyn is the kindest soul and not only runs a great business but does so with a willing and cheerful heart. 10000% would recommend going here because of my visit and the customer service I was given by Kaitlyn. Thank you for taking care of me and I will be back again very soon. This food smells delicious, looks delicious and taste wonderful!! read more

Service has always been a problem here, but I was willing to overlook it because we like the food. Recently, orders have been an issue and this last time the food was utterly flavorless. Kung Pao that could have been a boiled chicken lean cuisine. I won't be back. There are a lot of options available near here now so if anyone in management is reading this you have a problem on your hands. read more

Overall my experience at Pei Wei was a forgettable one. The moment my family and I stepped in the door I knew the seating was going to be an issue. I guess that could be a good thing? Either way it made conversations difficult. I ordered the "Spicy Korean" with an open mind. This dish was under the noodles section, which than confused me when I was asked if I wanted rice or noodles. When my meal arrived the aesthetic was pretty disappointing since it looked like under cooked noodles with gochujang sauce (sweet and spicy red chili sauce served on topokki). The noodles were under cooked and the improper use of gochujang sauce was a shame. I believe people would love topokki, and it would be just as quick and easy to make. Overall I won't be returning, not even when desperate for Asian cuisine. read more

ok food definitely not the best & very over priced Rice was very dry & not the sticky jasmine rice I like. I was very disappointed for the price I paid. Bottom Line food wasn't that good. read more

Good quality food with great deals if you sign up for their rewards program. The restaurant is always clean and it beats going to the assembly line over at Panda Express. This is my second time visiting this location and the customer service is always good. read more

Get the Kung Pao beef, you won't regret it! I love this location because of how clean it is and the friendliness of the staff. We came in on Sunday for lunch and got in and got our food quickly, despite the business of the after church lunch rush. It's always a great experience here, and the food is always good. read more

I ordered Mongolian Beef with noodles to go. This was all the beef that I got for $12.69! What was worse was it was like leather with slime sauce on it. The noodles were way over cooked and also slimy. Just terrible. read more

Pei Wei Asian Kitchen - Mongolian Beef - Chinese Near Me - Edmond, Oklahoma

The people that work here are rude. Hateful and nasty. We were the only people waiting on our food and they just left it there to get cold. Do NOT eat here. read more

I've been going here for probably 10 years and I can confidently say it has gotten worse and worse throughout the years. Their standards on their food has dropped as well I just ate their about an hour ago and it was terrible the floors are sticky and scratched everywhere read more

I used to love this place, but the last several experiences have been disappointing. The 'new recipes' are not an improvement, and my favorite go-to order was ruined with too much breading on the shrimp. Our entrees have routinely come out first, with the appetizers following several minutes behind. Also, the hot & sour soup is much, much too thick. I might as well have been consuming a thick gravy. On a positive note I think they finally figured out hot to roll sushi without it falling apart... read more

I absolutely would not recommend this to my worst enemy!!!!! We order $80.00 worth of food and not one thing was even remotely good. It was a huge disappointment. It tasted old and soggy. It doesn't even deserve a single star. read more

The customer service here is deceivingly awful. We made a to go order before Christmas and got home and realized they had messed up our order. We called and were comforted by a waiter named Chris, to know that the credit card we used would be credited the amount of the messed up meal. Thankful for the easy conclusion we wrote a wonderful review on their website. A week later, still uncredited we called back and asked to speak to Chris. He assured us that he knew about the problem and would call us the next day with a solution. The next day. No call. Later he takes our info and tells us we will receive gift cards in the mail. Needless to say it has been weeks at this point. We tried calling again and Chris continues to dodge our calls. It really is the principle of the thing. We were so convinced that the problem would be resolved quickly and efficiently that we have them a great review. And would now like to retract it and give 1 star only. read more

Pie Wei will give you you food freaky fast The food is really good They have long lines but it's quicker than the place next door that doesn't have a long line read more

We visited the Edmond, OK Pei Wei on Monday evening 7/16/2018. My wife and I both ordered the Mongolian Chicken. When the food arrived I thought something was unusual but I could not figure out what was wrong. I walked up to the menu to see what was missing and I realized neither of our orders had scallions. My wife approached the counter and the young man taking orders said yes he knew it was missing scallions but they were out in the prep area and did not have time to go in the back and cut more. He offered to replace the order and within a few minutes later a properly prepared order was brought to our table. I am still perplexed as to why they did not take the time on the initial order and felt it was OK to serve an incomplete entree. We asked to speak with a manager and another young man came to our table. When we inquired if he was the manager he responded that he was tonight. Not sure what his role was but fairly confident he was not a real manager. To his credit he did comp the meal but did not seem overly concerned about the service. Based on the experience not sure when or if we will return. read more

UPDATE: I had originally written my review based on a horrible interaction on an extremely bad day. I was reached out to by their corporate office, as well as by the manager of the establishment. They told me the person who had been awful to me was no longer with the company, and apologized. They have made it right and I am incredibly impressed by their costumer service and care. I will be a returning customer because I am so impressed with this company's ethics. read more

We had the Kung Pau chicken. It was very good and we brought enough home for lunch today

Let me preface this by saying, I'm old and set in my ways. I don't like the concept, menu was difficult to understand, the tiny bit of service you get is OK, food not good, my 13 year old granddaughter loves it. read more

Food is passable. They never get my order correct. I have to sit and wait for my food to be corrected while my family eats. They never offer anything to snack on while waiting or anything to make up for their mistakes. read more

Giving it a 3 because there is no place for me to plug in my laptop. I was hoping to get work done in between my afternoon and night class. You would think they had places to plug in electronics considering how close they are to UCO. read more

I went to the Edmond location a couple of days ago. A co-worker had suggested we grab something from there since she said they are quick. I ordered the Orange Peel Shrimp Wok with fried rice. As promised, it was quick, the staff was friendly and the size of the meal was about what you would find about anywhere. The food was fine but there wasn't anything about it which stood out good or bad. Pei Wei was good for the price and the quick service and serve time. However, there wasn't a wow factor to it which made me think to myself, "Hey, I'd like Chinese tonight, let's go to Pei Wei". I will likely go there again for another chance since they are across from my work but they won't be on the top of my list to visit unless time is a factor. I saw another review which said they did not get a fortune cookie with their order. Mine came with one so it must have been just her specific experience. read more

This is our second visit in the last month for carry out. Both times our orders were wrong. I double checked our order with the person on the phone more than once. This time my husband checked our order before he left and had them remake one that was wrong. Then they made wrong the second one wrong so had it remade a 3rd time. All we asked for was sauce on the side so not overly complicated. He got home and the pictures attached are what the sushi looked like a, crumbled up mess. He said it came out that way but he was tired of waiting on food so left without asking for yet another fix. He was offered nothing in return for all the mess ups. To cap it off our food is cold after waiting for all the remakes. We generally like pei wei and their food but this location is awful. I am likely done ordering food here. We hadn't been there in a while due to poor service and nothing has changed. I would give 0 stars if it was an option. read more

Pei Wei Asian Kitchen - Poorly rolled sushi and yes this is how it came - Chinese Near Me - Edmond, Oklahoma

See all

Made my disabled relative get up from her seat because our group hadn't ordered yet. Someone else who hadn't ordered yet sat right down as soon as we got up. Strong work Pei Wei. read more

I'm a Chinese. I think the food of this restaurant is for Americans. However, the Dan Dan Noodles taste good(actually the real Chinese Dan Dan Noodles are not like this). read more

Pei Wei is PF Changs lite, although some of the dishes are different: ie Hot and Sour Soup. The portions are smaller that PFCs but they're filling. read more

Pei Wei not as good as P,F. Changs. Lo mein was mushy and greasy. Good dining concept but needs to improve quality of the food.

Rude worker, filthy dining area, rice and trash all over the tables and floor. Trash also gathered in the crevices of the booths. Food was mediocre at best. read more