Called in a to go order. The girl who took my order couldn't find it because she didn't ask for a name when I placed the order and the name associated with my number was incorrect. Common sense would be to ask what the order was instead of telling the customer perhaps you called the wrong location. So I'm already annoyed. Once I get my food I realize that the same thing I've been ordering since they opened has changed. So that's on me for not checking the website first. I won't be returning now that the only thing I ordered is nothing like what it used to be and the service sucks. read more

Worst food experience I think I've ever had. Waited forever for food we never received ( except for ice cold starters) After a good 10-15 of waiting for our food we were at least acknowledged by the girl who gives out the food. She told us that we are waiting so long because of our white rice, do we want a different kind. We told her no but can we get our starters. She brought them ice cold. After that we started watching her and saw she wasn't wearing gloves, & touching /adjusting her mask . Then I saw my food sitting on the counter, uncovered, getting even colder then my starters were. I asked her " Is that my food sitting there uncovered and getting cold?" Her response "yes ma'am, we're just waiting on the rice" At that point we just got our money back. Don't waste your time and money on this place unless you want ice cold food that has been touched by someone who has been touching their face mask constantly. read more

Great customer service, very fast preparing the food. Reasonable price. Love it.

Ordered the Pei Spicy with fried rice and extra meat.... Best question is.... Wheres the beef? For $16 i was disappointed. Fried rice was good though.. read more

The food is the best!! It's always fast and good. If there is ever a problem they fix it immediately. The staff is really nice. My very favorite! read more

I dislike take-outs because the rice arrives soaked in the meat's sauce. yuck.

Surprised by the 3 stars this restaurant has. It is good food and nice people. My daughter and I come often for the signature lettuce wraps. Super Yummy. They offer cauliflower rice for keto peeps. One night we came 5 mins before closing and they let us in to order. read more

What a disappointing trip. Have always loved Pei Wei but have watched this particular location steadily go down hill. Tonight I ordered their new cauliflower fried rice with my teriyaki chicken. I paid $2.49 extra for it so that my low-carb diet wouldn't be thwarted. Instead of asking what size drink I wanted, the manager who was taking orders (and eventually ended up in the kitchen cooking) assumed I wanted a large. There were no napkins at the self-serve island and then when we sat down the table was sticky. But as I looked around, every surface in the place looked sticky. When we got our food, the fried cauliflower was completely covered but as I began to eat, I quickly realized they had given me regular fried rice instead of cauliflower fried rice despite the fact that the guy that took our order was now back there cooking. When I pointed out the error they offered to bring out an order of fried cauliflower. When it arrived, it was about 1/3 as much as the fried rice I was originally given. I decided to grin and bear it, but as I looked around and realized the can lights that used to have soft golden lights now have harsh fluorescent lights in them and their paid to-go orders are now left sitting by the door waiting for ANYONE to come get them, I decided to yelp this visit. I hope they can do better next time...if in fact we do go back. read more

So, after a 12 hour stay at the hospital with my husband, I came home starving. I had had nothing rto eat. I was craving certain things on a Chinese menu, and I used DoorDash, and I ordered from PeiWei. That was a horrible mistake. Everything, I mean every thing was burned. There was nothing that wasn't either dark brown all over or black on the bottom and brown everywhere else. If it were some extremely difficult dish, I, might have said well, we can't always be perfect. But it was the crab/shrimp rangoon that would have tasted horrible even to my cat if they hadn't been burned, and then the orange chicken and again, it was burned. I'm sitting here waiting for my husband to get out of an MRI, and I think I'm going to go ahead and call them and let them know how disappointed I was. That was money just wasted. If you eat inside the restaurant, you can complain. My suggestion would be don't take it out unless you check it and quite frankly, if you have it delivered, check it before the person leaves. Never ever ever ever again. read more

I rarely eat inside Pei Wei since they have awesome To Go service. The trip to order and pick up some Asian Fusion starts in the parking lot. They have several parking spots right up front for To Go customers only. Very VIP. There is always 1-2 people manning to the To Go station so you never have to wait long to place/pick up and order and if you're order isn't ready yet or you've just placed one guess what? They'll give you a free To Go drink to enjoy while you wait. I always remember not to buy a drink since I'll get one for free anyway. Plus they never forgot the soy and/or accompanying sauces and fortune cookies and always ask if you want silverware or chopsticks. Nice! read more

So first off the young dude at the register not only somehow managed to smash my finger but was also a major dick! After ordering we sat down, about 10 mins later our food comes out. They gave me the wrong plate lol really? So then the girl comes out like haha I just gave you the wrong plate. So then she takes it and hands it back to the cooks, I'm hoping they threw it away. But anyways, I payed for extra shrimp and extra shrimp was only two pieces of shrimp added. So will I be coming back, 28$ for two plates of food that weren't even worth it. read more

Probably the worst tasting lo mein I have ever tried. Everything was extremely rubbery and I probably will never go back there since they can't even get one of the most simple chinese dishes to even taste slightly good. I took a few bites and then gave it to my dog because I didn't want it to go to waste; she didn't find it too appetizing either so I ended up just tossing it. read more

Crab wontons. Lettuce wraps. Mandarin orange chicken. Mongolian beef. I love this place. I love that they send me coupons and gift cards to my email on my birthday. I love to place my order online and being able to pick it up quickly. Even when i dine it, it is great. The staff is always friendly and attentive and my food always comes out hot and is delish. read more

I love Pei Wei's Dan Dan Noodles-it's all I order, but the dish at this location was not good, at all. The major problem was that the noodles were overdone, so they were super soggy and kinda gross. read more

Okay, first off, everyone must be made aware with some kind of sign on their door that the doors are not, in fact, locked but simply very high in tension to keep them closed. Every time we've gone here, without fail, I end up observing couples trying to open the door and thinking, because it won't open easily, that it's locked. Alright, onto the actual joint. It fits easily into their chain restaurant mold and they succeed in keeping the flavors consistent from one joint to the next. The environment certainly can be loud, but the times we've gone it's been their 'off' hours so it's either just been us and another couple or us and at most 5 others. With such a low customer volume, the noise level is entirely manageable. The staff has been nice every time. Wait times were minimal. Though one thing that bugs me is they bring dishes separate from each other instead of together. So, for example, they brought my partner's first one time and then mine a few minutes later. We haven't experienced this at others we've visited. Though the flavors for the dishes are consistent, they seem to have an inconsistency in cooking. The beef one time was a bit over cooked (while another one I used to frequent always had it dead on) and the Lo Mein was a bit over sauced/watery another time. On the whole, it's just below par with other Pei Wei's we've gone to but still a pleasant experience and a break from the norm. The bottom line? I'd still recommend it to people and we will be going back. Why? All the inconsistencies and issues are easily correctable. read more

Alittle pricey but excellent food. Definitely worth it love how the food is cooked right when ordered. They do to go parking is fare but limited. Food is always great an freshly cooked,staff is friendly very clean an orderly restaurant. Bathrooms are clean an always stocked with toiletries I highly recommend this place to everyone. read more

Always excellent service and quality control!! The food is consistently good. One of my kids eats gluten free and pei wei is always a go to lifesaver when the whole family is hungry and we need gluten free options as well as regular tasty food! always clean, always friendly, always leave happy! read more

This place is so DELICIOUS!!! So much good food to choose from!! I love their Chicken Wraps and Spicy Pei Wei! The Mongolian Beef is amazing and the spring rolls are to die for!! The orange tea is very good too! Wether you are eating in or taking your food to go you won't be disappointed in your meal!! read more

I think their sesame chicken with extra veggies is the best dish ever. I get the same thing each and every timer I visit this place. I feel lile they will never do me wrong with this entree. read more

We love this place. Cheap, fast, good, self sitting, & no waiting on your food. I've never had a bad meal at Pei Wei. The combo meal is great. I love love the Kung po chicken with peanuts & fried rice............................................... read more

3.5 stars. Affordable, fast Asian food. Pretty good with variety of different options. Came here yesterday for a quick lunch and got the teriyaki tofu. Was better then I expected. Tofu was crispy with lots of vegetable and brown rice. Have a cool soda machine where you can choose from several sodas with a variety of different flavors. Definitely not the most authentic of places, however does the job when you have a hankering for some Asian food. read more

Good prices, nice servings, stir fry, great taste! The Sapporo beer is always on ice! Fast service, convenient location. Kids meals are generous read more

Love the steamed healthy options. This is my go to place when I don't feel like cooking.

The new smaller and less expensive dinners are great.

Good price, great food! Try the shrimp lo mein:)

My daughters favorite place! I like the hot& sour soup & the Mandarin Kung pow chicken

For a fast food establishment, Pei Wei is as good as it gets. My food has always been good, timely, quality Asian cuisine. My kids love to go here and it is fast food that the whole family agrees on. I do wish they would bring back the Hunan Explosion dish:( read more

I ate the pork egg roll Last night and the pei Wei spicy chicken salad - started vomiting and diarrhea a few hours later due to food poisoning. It's 1 pm and I am still sick. I am reporting this pei Wei to the health department on Monday read more

Get ready to wait in a long lunch line if you have a short to-go order! So stupid...same as if the fast food restaurants started closing their drive through lines. There are two empty registers and several unhappy to-go orders as I wait for mine. I learned that you can place your order online...good luck if driving. read more

Not bad for a fast food place. Lettuce wraps are so yummy!! Orange chicken is my go to.

Very disappointed. Stopped in for dinner on Valentines evening and was surprised at how the quality of the restaurant and food had gone down hill. First of all everything was sticky. The table so much so that you didn't want to put your arms on it. Main reason I gave it one star. The second reason was that a Chinese restaurant should know how to fry egg rolls. My pork egg rolls had grease pouring out of them so much so it covered the plate. I was squeezing the grease out. Bathrooms were another issue. Ladies bathroom was wet. Wet floor, wet counters. My son told me the men's room was sticky as well. I would say it's because it was a busy valentines night... not at all. Place was not even half full. Probably will never go back. read more

Really good place I recommend the pei Wei spicy with vegetables and tofu

Terrible food, ordered 2 chicken teriyaki meal and the chicken tasted like plastic. Ended up throwing it away. I spent almost $20 dollars Complete not edible. Customer service idea to fix this is to give me a $5 credit. That's not even enough for a single meal. No thanks I will not eat here again read more

This pei Wei is my favorite, way better then the some in Pasadena. Service is good, food is good, and it's pretty clean.

Wow, what an awesome team running this restaurant! After a very long day of providing Hurricane Harvey relief efforts in the city, my Guard unit came to eat at Pei Wei. We showed up exhausted right at closing, and tried to leave, but they insisted we come in and get some food. They fed us all, for free, and completely took care of us! Thanks Nicole and your teammates for staying open late for us, it made our day. read more

Literally the fastest take out ever! They actually verify the order and are courteous every time! Love this place!

The food at Pei Wei is so good! They don' cook with MSG, which is a plus and you don't feel bloated after you eat. The portions, food and prices are great. They are always coming up with new dishes and send you emails as to how they come up with these new recipes. Make sure to sign up for their emails. They always send coupons for holidays as well as BOGO free coupons. read more

I will say I believe most restaurants find it somewhat difficult to fill multi_take out orders with an individual bill to each.. When you find one that does not find this task so complicated, PLEASE let me know! lol.. I was the stoop stuck with the job of picking up and paying for all the lunch orders yesterday at work, well we had 9 separate ones, UGH. I at least stole the clerk off the unit for assistance though.. Back to the place though, I have to say I was disappointed... or maybe it was just my dish... I ordered the asian coconut curry, it was really bland and lacked flavor in general. The vegetables all looked fresh not overcooked, the meat was a little dry and not enough sauce. I had the brown rice, cool idea of choice, it was ok. Most everyone ordered the Pad Thai with different meats and stated they were satisfied with their choices but then again they were starving as we didnt get to eat til after 2:30p, they forgot my crab wontons, my eggrolls that I paid for and put another persons lunch on my bill and they just said oops! which sucked cz we didnt have change and we did 50% of the orders on cards.. I will say the cool thing is they have a designated area/ door for take out orders. The restaurant was pretty from the view we got and looked very clean. Customer service could be a little better, I think I might give this place another try but on a sit in and dine trial and of course trying something else. They did say the spicy korean was good, hmmmm? read more

I thought that this place would have good Asian food, but it is nothing like my friends had described it. I ordered lo mein and it turned out to just be ramen noodles. Also, the brown rice that I ordered tasted like plain white rice. I'm really disappointed and won't ever visit the place again. read more

What happened?? The gluten-free spicy chicken used to be so good but the last 3 times I went there it is awful!! I think they changed something about it. This used to be mine and my son's favorite place to eat. read more