Do not come to this location. I had a 1:30 PM appointment for a simple oil change and tire rotation, and I did not leave until 6 PM. For a service that should have taken a fraction of that time, waiting 4.5 hours past my scheduled appointment was unacceptable. During that time, three different employees checked on my vehicle and each told me it was "almost done" and "would not be much longer," yet the delays continued with no clear explanation. Very frustrating. Also, there was no service sticker placed on my windshield showing the mileage or date for my next oil change, which is a basic detail that would have been nice to include. This was my first visit to this Pep Boys location, and it will definitely be my last. If I could give 0 stars, I would. read more

I scheduled an online appointment for an oil change and to have my rear driver side brake looked at. I arrived at the scheduled time and was prepared to wait there while the work was done. I was told it would be a few hours as they were busy. Not sure why they have you schedule an appointment when they clearly can't keep up, but oh well. While sitting in the waiting area, I could clearly hear several employees in the back yelling and swearing at each other . Nice. After over 4 HOURS, I was presented with a list of things they recommended for my vehicle. I stated that I just wanted the oil change and new brake pads on the one squeaky wheel and was quoted an outrageous price. I declined everything but the oil change. I wasted five hours for an oil change that took about 30 minutes. Don't waste your time or money here. read more

DO NOT GO TO THIS BRANCH LOCATION- FIRST AND LAST TIME CUSTOMER HERE. I had an appointment for an oil change today at 10am. I called them at 9:36am to let them know that I would be arriving at exactly 10am. I arrived at 9:59am, gave my keys to the technician and was told that they were finishing up on the car in front of me first since they only had one mechanic working today. So I went into the waiting room with my laptop to work while I waited. It is now 11:55am. They have not even moved my car out of the parking lot in the front of the store. When I confronted the man about this and expressed that to my knowledge a synthetic oil change is not a 3 hour procedure, I was told that it would still be another 45 - 90 minutes. I am FURIOUS- I am literally writing this from their waiting room since they do not seem to care when I express the issue in person. I believe that they are attempting to take advantage of me since I am a young woman by myself since I have seen 3 other customers arrive, wait and leave sine I got here this morning. This has taken the entirety of my day and they lack any sense of urgency. DO NOT GO TO THIS BRANCH LOCATION- FIRST AND LAST TIME CUSTOMER HERE. read more

Had an appointment for an oil change at 9:30a. I'm still sitting here waiting to get service. Why make an appointment when they'll work on your car whenever they feel like it. Completely ridiculous! read more

I made a 10 am appointment for my car to get new tires and I chose to wait for the service to get done. I shouldve went home because after waiting 2 hours I go to look out the window and find my car still parked where I parked it untouched by the technicians. It took me having to confront the 2 incompetent employees at the counter for them to even bring my car in and start working on it. My advice for anyone wanting to bring their car here is DON'T I'll be a waste of your time. read more

Please reconsider if you are going to get your car serviced at this location! Apparently they have a certified emissions repair tech recommended certified by the DMV at this location and he pushed it off for someone else to do when he was given the paperwork from the customer from the DMV! They like professionalism they try to rip people off, and we've already notified corporate and sent emails of what occurred and the tech would not sign off for the waiver because he didn't do the work which he was legitimately the only one who was supposed to do the work but pushed it off to a Brandon Unprofessional where he's being reported to the DMV as well by not following the state guidelines and has been reported to the Better Business Bureau and apparently they have a ton of complaints at this location. It deserves no stars, but I was forced to put one. read more

worst experience I've ever had at a repair shop... the fabrication is so off the wall. it's like they compete to tell the customer the biggest lie read more

Unethical mechanics. It took them well over 4 hours to change an alternator and do an oil change. when one typically takes 1-2 hours. so they are just holding people hostage and charging more for labor knowing there is nothing you can do about it. Their prices for services are also above normal rates. read more

They are a total rip off I went to get a set of brand new tires in August 7th and I noticed that my wheels have a crazy shake/wobble so I assume that I needed a wheel alignment so I went back September 1st and still shaking/wobbly so I washed my car 2 days ago only to find that my wheels have no wheel weight meaning it was never balanced what type of Mickey Mouse BS is this totally unexceptionable read more

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Had a 3:00 pm appointment for a wobbly wheel. Came & waited. Finally I was told that the car had to stay over night. Fine. I call the shop the next day to check on the status, and was told by Tammy that the car should be ready by 3:00 for pick up! After all the s**t they pulled, the car wheel is still wobbly!! What did they do? Pull the car into the bay, and then back out again?? read more

I made a car appointment for my engine light with Pep Boys in Delaware on Pulaski Highway. They told me to come in at 8 am on a certain day the next week. I took off work and walked in the door. Then the lady at the front desk said we will not be able to even look at your car today. She said you can take off work and try another day. How inconsiderate of my time. NEVER go there if you desire RELIABILITY. read more

I went in for an issue with my battery. My roommate just put a new one in my 2018 jeep renegade. Before we got serviced we went to autozone and they tested it saying the battery was fine but their computer is showing the starter is bad. Pep boys is right next door so I went to see how much. They did their 'test' but only showed the terminals were loose and the battery and starter was fine but I had an issue with my suspension. Initially they quoted $520 but I get a call a few hours later saying the actual cost is $730 because they forgot to include labor. That's the first red flag. I reluctantly agree because I need my car for work. Next day it's ready but lo and behold the same issue with the battery is persisting. I come back with my roommate and they tell me there actually is a problem with the starter and wanted to charge me $1300!!!! I ended up buying a starter at auto zone and found a mechanic who will do it for $350. Please avoid pep boys at all cost. read more

They should be upfront and honest about their wait time rather than give you a time and not honor it, I was told it will be done in about an hour and that's just balancing four tires, imagine something more complicated. I would not recommend this particular location or the company itself. read more

Went to PEP BOYS yesterday (Sunday) as I had a leak in my left rear tire and wanted it fixed as I travel for work. They kept insisting that was the only option due to the AWD & 4WD on my Explorer and ruining the drive train. The tech said it was company policy. I punted. This morning (Monday) I went to Diamond State Tire in Bear, DE and they were most helpful. They safely repaired the tire with a patch for $30. My lesson is whenever possible go local as honesty is much more important than convenience. Don't go to Pep Boys if you can help it and have money to throw away. I have 1 Star as it is required, negative is not an option, stay away. !!! read more

I was standing in line waiting my turn and the girl at the counter would keep answering the phone and taking them before me. I feel if I am in the store waiting and someone calls after I have been waiting the correct thing would be to answer the phone and say please hold. I was in line before mulitple phone calls. After a length stay I finally hear can I help you? read more

Hard to contact. Take car there and there miss a repair. Take it bake and hear nothing that day.

Man its Christmas time and they knew I was in a bind financially. I was trying to figure out what my options were. They were able to salvage a part and fix me up. Saved $250. Car is running great again. They were also very nice and easy to deal with. This is my choice of business for all my car repairs! Issue: squeaking and burning sound at low speeds but not when im breaking. Also, when i leave the car, theres a burning sound. Fix: they salvaged my front caliper. Piston was bent but straightened out. Replaced my rear brakes that had some heat scorch. Thx Pepboys read more

2/2/2016 Taking my automobile to this location to be fixed was a huge costly mistake. I do not recommend this location to be a preferred service location to have your car fixed, you will end up paying more. I needed my starter replaced, when I picked it up, I looked under the hood to check the work they did and to my horror wires and air filter were not reconnected. Also before taking it there, I had no check engine lights or other lights on, but now I have check engine and EML lights on. SUV will start but now it won't go above 30mph. Called Union BMW today to have what they damaged fixed. Words cannot express how disappointed I'm. What more can I say .... Following day: 2/4/2016 I wanted to write a follow up to my previous review. I just picked up my suv from Union Park BMW and as I suspected... They verified my concern and repaired the car. They found that after Pepboys replaced my starter they left the throttlebody unplugged, engine wire harness was not connected and bolted to intake. I should be reimbursed for the monies that I paid for labor at Pepboys. Horrible! Never again!!!! read more

I've made plenty of purchases at the Bear store over the years as well as having minor work done by the shop. Most of the employees have been helpful but there are times when one of the longer term people in the service dept has been sometimes pleasant and others exceptionally rude. I think that her name is Katy? Whatever the case I just avoid going to her if I can. The longer term people at the parts counter are always helpful and while not cheery (which I don't really expect) they meet my expectations for professionalism in both manner and knowledge. I had one issue with service that is similar to those mentioned in other reviews. I took my all wheel drive minivan in to have a TPS replaced and the tires rotated. When the job was finished I went to leave and observed that the tires had not been rotated. I returned to the service counter and informed the service tech. She (one of the good ones) showed me on the work order where the tire repair guy indicated that the work was done. After explaining how I knew the tires had not been rotated she called the tire repair fellow in to ask him about it. He first said that they had been rotated but after I explained how I knew that they hadn't he admitted that he hadn't done the work because it's an all wheel drive vehicle and the tires don't need to be rotated. Bullshit. The service tech handled the situation very well and instead of debating the issue pulled the tire repair boy over to the side and both clearly and firmly told him that he is to perform the work that is listed on the work order regardless of what his opinion was and that he needed to notify her before making any changes. She never raised her voice but clearly made her point. I was quite impressed with her managerial skill. I still have minor service done (battery replacement, tire work) but am selective about what service tech I go to. read more

The service staff is overwhelmingly and needlessly rude. But, come on, you don't go to a mechanic for their cheery dispositions. This place will try to up sell you an additional 1,000 or more in unwarranted repairs. I went to them once to buy tires, and got a call claiming that both struts and shocks were cracked, leaking and in need of replacement. In the first place, struts don't contain fluids that would possibly be leaky, but more importantly, the odds of both struts and shocks catastrophically failing in a new car are practically zero. Took it to my dealer who confirmed that fluid pressure was low in one shock due to a leaky seal, which was fixed for free. We went back once for our other car, because of a caliper issue. We were told that both calipers, fluid hoses, break pads, drums and rotors needed to be replaced at a total of almost $1,500. After pressing the issue, the tech admitted that these were "recommended" repairs, and not required. In short, if you aren't smart enough to question their bullshit, they will charge you for every unnecessary repair imaginable. The only plus is that they will be honest and admit repairs aren't necessary if you question them about it. I don't know about you, but I'd rather go to a guy who doesn't try to inflate my bill, because he thinks I won't notice. read more

Wish I'd checked here first! While travelling we stopped in here for new tires after we got a flat. Next day we got another flat, broken valve stem core. 7 days later, different tire, same problem. Now we have to go to a real tire shop & have the tires inspected / repaired so we don't get stuck waiting on AAA again next week. read more

Decided to have my oil changed here and decided to have them change my spark plugs and distributor cap while at it. 3hrs after going into the bay they tell me the spark plug wires are bad. I asked if they used the spark plug boot puller for VW's and they looked at me like I had 3 heads. I looked at the wires and saw it was ripped apart from an idiot yanking it from the wire, but agreed to pay for a new set at cost. 2 more hours later I overhear the "mechanic" tell the salesman that he better get "that car out of here and if that guy has a problem with it, I'll punch him in the face." They call me up to the counter and ask why I wanted the plugs changed. I said it hadn't been done in awhile and I could feel the car miss sometimes. When I started it up to leave, it was barely running. Crossing rt 40 it wouldn't go over 15 mph. I googled the firing order for my wires and found two were crossed. Switched them and it ran fine. If their "mechanic" didn't know something as simple as this, he should be fired. I called customer service and told them I'm a fair guy. I'll pay for the oil change and wire cost, but none of the labor and that the mechanic should be fired, if not for the garbage work, then for saying he was going to punch me. They refunded what I asked, and the store mgr claimed he didn't like the mechanic and had other instances like this, so he was fired. Well, I went in to get some parts 6 mts later and he was still working there. If you want your oil changed and you have the $17.99 coupon, fine. But don't let these unqualified shadetree mechanics touch your engine. I DO like the parts department, and the Mgr Tim there has always done a great job, but stay away from the service side. read more

Had an appointment for an oil change at 1:30 i actually drop the vehicle off at 9 AM not expecting my car to be worked on until 1:30 however i called at 4:20 to check on the status, my vehicle still had not been worked on. Was advised that the tech was currently working on the 12 o'clock appointment. I'm not sure what the point of an appointment is if car still has not been looked at almost 3 hours after the appointment time. Update called Pep Boys at 6:45 knowing they close at seven since I had not heard from them in reference to my vehicle. Was advised that the vehicle did not get worked on the tech ran out of time but would be the first vehicle worked on tomorrow morning. I went and picked up the vehicle and ask the associate would I have received a phone call letting me know the car is not get worked on and will be being done tomorrow,Associate said he didn't know if I would receive a call or not. This will be the last time I ever take one of my vehicles to any Pep Boys read more

Not a happy customer in the least. Dropped off the car around 12 noon (about 2-3 weeks ago in June 2015) yesterday, they said 50/50 shot it'd be done yesterday, if not first thing today... fast forward.. it took 3 days for the car to be done! What more is there to say? read more

A neighbor recommended this location of Pep Boys and I'm glad she did. I made an appointment for an oil change and the work started right on time. The staff of the service department was great. They were friendly, polite, and helpful. I did not, at any time, feel intimidated, and two employees went above and beyond to help me today: Katy Wright was amazing. She made sure that l took advantage of the current coupon and saved me money. The elder of two gentlemen behind the desk (don't know his name) gave me excellent advice regarding maintenance of my car. This was a minor service issue and they treated me very well. I won't hesitate to use this location of Pep Boys when l need major work done. read more

Negative integers stars. I apologize for not warning sooner. Very dishonest. Long story short, car needed a new bracket to hold on the muffler where it rusted thru, leaving muffler dragging. PepBoys not only lied about that but kept my car overnite, claimed to have checked it but the car literally didn't move AT ALL to be put up on a lift and inspected. How do I know? Set different traps which would have changed had anyone looked at the car. I suspected dishonesty on a prior visit, this sealed the deal. So the quote they gave me for having my car sit there over 24 hours was for a whole new exhaust system (I kid you not) work over $2,000! Versus the $50 I paid at Meike muffler who was very honest & therefore, very busy yet got us in & out quickly. SHAME ON anyone who works and cheats people there at PepBoys! read more

My Wife and Daughter have been going to Pep Boys in Bear Delaware for quite a while. The service manager Katie always takes care of us. Recently, my Daughter took her car to the dealer for an oil change, the dealer said my Daughter needed brakes. I made an appointment with Katie and was able to get her car in the next day. Katie called, and had some good news for us, we didn't need brakes. The Pep Boys in Bear have the most honest and helpful people. The clerks and cashiers are also top notch, everone in the store, treats the customers with the utmost respect. Thank you Pep Boys. Regards, Richard Sacco read more

Would give zero stars if possible. Made a 10am appt. for an oil change and tire rotation. Arrived early. At 11:15 looked outside and saw my car still was not even started. Asked for my keys. Employee brought me my keys. No apology, no explanation. read more

Haven't had a good experience at any pep boys but this one takes the cake. Should not have hours for an oil change when you make an appointment. When my car was finished, it sat for 30 minutes outside before a representative checked me out. This is the reason why pep boys is always busy. They don't have a sense of time. read more

So disappointed !. I was having a really good day until I came into this place. I was trying to buy some stuff for my car and I needed some help. However, the employees were too busy just talking about nothing related to work. All of them were just the worse. I try to ask them again for help but they were just not helping at all. Terrible customer service!! Never coming back there. Somebody needs to hire better people that want to work there. People that are professional, hardworkers, and willing to help their customers. Businesses work by their customers, if they are not happy with the service then it won't be a successful business. Not pleased at all. Will be staying with the AutoZone company for now on. read more

Good Service and clear communication. Free tire rotation with rewards card.

NEVER AGAIN! If I could give it no stares I would. Took my car there 3 weeks ago for a oil change and waited. After 25 min the guy came and told me they were unable to take my cap off and could not change me oil. I was very confused and he explained I should take it into the dealership and have the look at it. After a week I took the car to another place they changed the oil just fine no problems. Guess Pepboys didn't want y business read more

Went there for parts, looked up the parts, I went home and the rotors did not fit, Went back the guy a parts said you must have told me the wrong car, I said I know what I have, returned parts went to AutoZone they gave me the ones I needed. Never again complete itots. read more

If I could give one less star I would. With the exception of one associate who seemed to go above and beyond for customer service, my experience from the beginning was horrible. The communication within the team was poor; after speaking to various associates that morning in regards to why my car was towed and the services needed, my car wasn't serviced until I called back to check the status of my car only to be notified that the associate didn't know why my car was there which was a new tire and a replacement tire pressure sensor. After a week of driving with the tire pressure sensor still on I returned to this pep boys only to find out that I was charged for a sensor that I never received. It was an inconvenience and an unnecessary waste of time. read more

Wow I just had a totally different experience than the rest of the reviewers. I was traveling today from NY to VA when my tire pressure light came on. Since adding air to the tire didn't seem to fix the problem, I put the spare on and drove to Pep Boys and told them that I thought I had a slow leak. Dan at the service desk was very nice and assisted me right away, getting John to help me. Jon checked the low tire and confirmed that it wasn't a slow leak, so it must've just been low. He also checked the other three tires just in case. I had no issues with my tire after all and was on my way within a half hour. I had a very pleasant experience with Pep Boys and appreciated the help and patience with me that both Dan and Jon had. Also, I would've been the perfect candidate for them to upsell if they wanted to, as I was hundreds of miles from home and far from my destination. They did the right thing though and gave me comfort to know my tires were OK. Thank you for your help tonight! read more

Don't not go to this pep boys or any other location the customer service has gone away they don't care about the customers anymore. I ordered tires online and made a appointment to have them Installed at 1:00 pm Saturday. I received a email saying my appointment was set. I arrived at 12:50 Saturday, and when I went in they said my tires were not there , they said I could comeback tomorrow and maybe they would be in, I said then why was my appointment set for Saturday? They had no answer. They then told me they had them at a different store and could go get them, it would take a hour to get them so I came back In a hour and a half, my tires were there I gave them my keys and they said they should get them one so I waited. A hour and a half later my truck was still in the parking lot, then someone asked what vehicle I was waiting on so explained that I have been there since 1:00 and my truck was still in the parking lot, now they can't find my keys. Finally after being at pep boys for three and a half hours my tires are on and not even a sorry for your wait !!! So I call customer service and put in a report, I get a call back from the store and all I get is excuses about the network being down, BULL SHIT!!! This is exactly why pep boys and places like this are going out of business. I for one will never go back to any pep boys ever again. read more

There is NOOO STAR TO GIVE!!!! The experience I've had with this store is so nonchalant and discouraging! Long story short, my wheel had popped off my axle a few weeks ago and pep boys had the job to fix it! Fast forward to last night 8/28/2020 the opposite side of my car (passenger side) WHEEL POPPED OFF THE AXLE!!! When I confronted Kate (manager) about it today on how I was serviced and what the standard expectation was on fixing cars with my issue (front wheel axle damage) she said we only took at look at the wheel with the original damage and what my insurance was paying for! ARE YOU Fu**ing serious!???? I went on to ask her why is it that when ppl get oil changes you guys give back a report of 20 other things that need fixed???? She stated, " oh that's just a courtesy",... excuse me!!?? So therefore, for something as life threatening as a broken axle, there's no courtesy in that???? She had NOTHING TO SAY!! MY LIFE COULD OF BEEN OVER IF THE WHEEL DETACHED ON THE HIGHWAY!!! There was ZERO empathy or concern for life and repair and this shyt must stop here!!! Not to mention money out of my own pocket gone all do to a repair that wasn't good enough for simple courtesy checkup!!! Legal measures are in place!!!! DO NOT GIVE THIS PLACE YOUR BUSINESS, it could be your LIFE!!!!!! read more

Horrible service writer. Quoted me 3 to 4 hours to patch a tire. Asked if anywhere else in the area. Got a rude answer. Never again will i visit Them read more

On January 28, 2021 i took my car to the shop and told them that my engine light would not go off. i told them that the car was a 2006 and that i was going to make a decision as to whether i was going to keep the car or just junk it depending on how extensive the repairs were. They called me on the phone and told me that i needed a engine dialysis so i authorized that charge. They called me back and told me that i needed a catalytic converter and that would take care of the engine light going off. I told him that i was hesitant to pay for that repair because the car already had over 200,000 miles on it. But i decided to agree to the repair if that was the primary cause of the engine light being on. I Picked up the car after authorizing repair and the light was off. Immediately went to the motor vehicle department to get it registered and the light came back on.. i was told that now the light would not go off because it had valve problems and that is the main reason why the light would not go off. I spent over $1900 for repairs only not to be able to get my car registered. I would never have spent that kind of money if the car could not get registered. Pep boys did absolutely nothing to resolve this complaint. I am very disheartened for the fact that i am on a limited income and and they took advantage of me. read more

Ordered tires for my 2008 Nissan Sentra. When I dropped off for installation I received a call that the tires ordered were the wrong size. They had the correct size but there was a price difference. I was quoted the price and I gave the go ahead. The price difference was significant when I arrived to pick up the car. I mentioned this to the sales rep and he introduced me to the Service manager Lee . Lee made it a point to honor the quoted price on the phone. Thank you to Lee and his crew for great work and honoring a phone quoted price even though the person I talked to was gone for the day and he had only my word on it. read more