I had a headlight out and came to here to get it replaced. Two months later and the headlight is no longer working. Brought my car back and the service department wanted to charge me for an electronic diagnostic. Would have been nice if someone had suggested that before paying to replace the headlight in the first place. read more

This review is long overdue. I had got both my vehicles repaired here. The rates are much better than the dealers and the service + repairs is very good. Both my vehicles are running great. I was quite sacred as the cars are old. I usually do a lot of research on the needed repairs and found that they give a frank estimate and don't add on unnecessary costs read more

I had an oil change done here in mid November. I bought a used rental car and also bought oil changes from Pep Boys with my purchase. A week ago my oil light kept popping on which shouldn't be happening considering I wasn't due for another 2300 miles. I checked my oil and it was DRY. I took it back to pep boys and said hmmm, why would this be? The guy at the front desk said oh, your car is known to do that. Uh, what? I've never had that problem before, well, you are now was his response to me. Didn't offer to look or put it up and see WHY all my oil suddenly had vanished? Nope, but he did top it off with about 4 quarts of oil (admitting guilt without actually admitting it). So, took it to another reputable garage and NO LEAK or anything that would cause my oil to completely dissipate. Facts are you JUST DIDN'T do what I brought my car in for but you did make me wait 2 HOURS for an appointment that I had made and then didn't even change my oil but said you did! And this isn't the 1st time you've taken advantage of me and my money but it's certainly the last! IDC if my oil changes are free or not from you, not worth the time/money I'd end up losing continuing to use your shady business! read more

Love this place. I have been coming here for years and had to drop by today for an emergency battery...mine gave out without warning. When AAA came by the house and tested my dead battery they let me know it was on its last leg....I ask them to give me a jump (instead of replacing it) and headed over to Pep Boys because they are honest & always give me a great deal. SHAUN AND ALEX helped me out, gave me a great deal (fantastic warranty) and had me back on the road in an hour on a very busy Sunday afternoon. I'm loyal to businesses that take Customer Service seriously and these guys go beyond serious. read more

I received a simple piece of advice from the checkout clerk to use a cloth to install the bulb to keep anything from my hand from getting on the bulb because it would increase the odds of the bulb burning out prematurely. Nice. read more

I have been going to this Pep Boys for a while now for tire rotations, but today was my first time in for an oil change. I made an appointment for 12pm thinking that would better my chances of getting in and out quicker. I went on my lunch hour and arrived at 12:05pm. Adolfo "helped" me with the express paperwork I had printed and filled out from the website for "express checkout." I told him that I was on my lunch HOUR and he said the car should be done in an hour. About an hour and 15 minutes later, I went up to the service counter to inquire about when it would be ready. I was then told that someone had just started the oil change and it would be about 15 minutes. I told the lady that I had been there for almost an hour and a half, and had an appointment. That's when Adolfo chimed in and said, "these things happen." Really? So, you tell me an hour, when you really mean two? I told him an update would have been nice, considering I'm on my lunch HOUR, and he just shrugged his shoulders. Adolfo was nowhere to be found at 2pm when my car was finally ready. Apparently, Adolfo didn't type in my information correctly (license plate, mileage, etc.), and the lady who rang me up was very vocal about her disdain for his lack of skills. "What is this f**king guy thinking?" she asks while shaking her head. I'm thinking the same thing, but how unprofessional is that? I realize this is a huge chain with very good prices and my lack of business wouldn't hurt them at all. Maybe Adolfo's boss will read this and send him back to customer service 101. I'm not asking for miracles, just some customer service. p.s. I'm usually helped by Felix, and he is great! If I go back, it's because of the prices and Felix. read more

Terribly shoddy work! Asked for simple oil change & tire rotation. When I returned 2 hours later, the oil and tire pressure lights were STILL ON! Spent another hour yelling at people. They had not even checked tire pressures! AVOID!!! read more

I regret not reading the yelp reviews for this shop. I went hear because I was quoted $59 for a 4 tire wheel alignment which at the time seemed like a bargain. However, the inexpensive price isn't worth the shitty customer service. I was told it would take 2 hours/3 hours max. After nearly 3 hours, my car had not even been moved. I decided to give them another hour and proceeded to wait. 20 minutes later a man gets into my car and took it out for a ride (which is understandable but it would've been nice if they half told me that when I asked what they were going to do). Anyways, he comes back and parks my car in the same spot again. Then he decide to take a smoke break while inspecting my car. I understand it's a chain and shouldn't expect superior service but common decency would've sufficed. I wouldue rather paid $100 to avoid coming back to a car that smelt like an ashtray. And after a 4 hour and 15 minute wait, all I got was an overpriced basic oil change and an even more screwed up alignment. read more

Came here with my A/C not working. Explained three times that I just had the frion replaced. They added more frion and it stopped working 3 weeks later. Came back for the free 90 day guarantee. The guys at the front, Alex kept answering the phone and making call backs to customers in the middle of me talking. I swear to God I had to re-explain the situation 4 separate times until the Manager overheard and came and took over. They looked at my car and said they would need 4 days to get the part. They said I could pick the car up and bring it back. I went to get the car and it wasn't put together. I waited an hour and drove out of the lot and something wasn't right it was making a loud clanking sound. Brought it back and they forgot to screw in the splash guard. This resulted in scratches on my car, several cracks in the splash guard and tire damage. Not only did they not offer to fix the damage there wasn't so much as a "Sorry". Brought the car in for the part (at this point anyone else would charge $80.00 just to look at it and I was under their 90 Day guarantee). I was promised a call before 11. Called at 12 and they said "I'm not really sure when it will be done". In addition to being WAY over priced their service is terrible and their work is bad. Don't go here! I know their hours are convenient but it's just not worth it! read more

Pep Boys backs up their repairs and they don't try to gouge you. They are honest and they want to keep you as a customer. So I give them 5 stars for honesty, caring about you as a customer, and when something doesn't work out, they bend over backwards to correct it. . Here is the reason for my 5 stars. My sons car was having a problem with stalling. I took it to Costa Mesa Pep Boys. They identified multiple possibilities for the problem and I told them to just fix then ones that were related to the stalling, that is it. After my son picked up the car, he said it ran better, but still kept stalling. I took it back and they re-looked at it. The problem was a camshaft sensor. But, the reason the sensor went out was a rear main seal oil leak. To fix the oil leak was $1200. That was more than the car was worth. Unfortunately I had already spent the money on the first repair. When I mentioned it to Alejandra in customer service, she offered me the credit I requested. No arguments. It was very fair because they did do repair work. I didn't have to argue with anyone or complain to 10 different people like you do with other repair shops. Alejandra took care of it, made sure I was happy, and that was it. I had used them on several occasions for my Lexus and they did a good job at a price 30-40% less than the dealer. Ill continue to use Pep Boys Costa Mesa because they do what they say they will do, they are honest, reasonably priced, and they back up their repairs. read more

I strongly recommend this shop! Robert and Tom are the best in the business; the staff is teriffic and they have always provided the best information and care. I have vintage cars, and they have the parts and expertise for every service and repair. The pricing is very reasonable and service is speedy. I won't go anywhere else. read more

Pros - Got me on appointment time,didn't charge me the fee to look at the car and very polite service Cons - Misdiagnosed the problem completely and wanted to charge more than the dealer to fix what wasn't the problem. Took my car in because it was making a high pitched noise under the hood when I turned it on. Pep Boys got me in on my appointment time. Let me know 45 minutes later that my back brake and emergency brake pads were the problem and proceeded to show me the pads. The back brake pads did look thin, the emergency looked fine. I asked them how that had anything to do with the noise under the hood? Reply was that the there was a sensor on the brake pads that makes that sound. I told Amanda at the front, who was very helpful, that it made no sense that the brakes had anything to do with the noise under the hood. I asked for no repairs to be done and my keys. They did not charge me the $20 to diagnose the issue which was stand up on their part. Also, the cost to change the brake pads was more than a Toyota Dealer would charge. Took the car to another shop and within 5 minutes they said the problem was the alternator which cost me more than the brake pads, but was the issue. read more

Tom saved me! On my way to a luncheon, turn signal out...he had turn signal bulb replaced in 30 mins so I wouldn't be late. Super helpful and thorough! read more

My girlfriend needed a new alternator on her BMW. Dropped the car off on Monday night at 7. We were told they would order the part and have it done tomorrow. My girlfriend gets a call at 140 pm stating her car is done and ready to be picked up. The tech says now there is a "service needed" light on and asks if that was there before. My girlfriend says no it wasn't. He tells her not to worry the light went off and the car is driving fine now. We go to pick up the car and the service lights are on. No one working knows what's going on. We go to start the car and it doesn't start! The tech vaguely remembers them working on the car at 5PM when the first tech said it was done at 1:40. Terrible service. No communication. Would not take my car here. Never using pep boys again. read more

The worst customer service ever. Jesus checked me in for something small, it took 2 hours and when I went to see why, they were rotating my tires which is not why I was there. When I spoke to Jesus to get an explanation, he looked at me like I was stupid and inconveniencing him. Noah aka Philip on his shirt was very nice and made everything right. Jesus when you make a mistake just own it. read more

Fast friendly service. Gus in parts is badass! I think he's in commercial department, but his knowledge and eagerness to help was excellent- Maria helped me at the parts counter this last visit and she helped me with a smile and a thank you for my nusiness. I noticed all the employees seemed to have a little pep in their step (cheesy pun, I know) I can find nothing bad to say about this location. Great hours, easily accessible, fun friendly staff. If you ever have issues with your car and you're going to do it yourself, come see these friendly parts people!!! If you're not so mechanically inclined, go see Amanda in service to make sure your car is done right, and all dafe on the road! read more

I give Pepboys a 5 star review. Thank you Omar for taking your time to fix my sons front light and for not charging us. This service is why we alway come back to Pepboys. Thank to you Omar and all your hard working staff.. read more

I like that I can make an appointment online for my routine maintenance. The work is performed quickly and any issues are communicated to me. Their location is great since my office is walking distance...just one block away at the corner of Randolph and Bristol. I definitely will continue to bring my cars to them and recommend this location to anyone. read more

The worst. Our car broke down on us, it was reading the gears. It just kept saying we were in drive. The only place open was Pepboys, so fine we had it towed there. They started off awesome saying they will take a look at it first thing I. The morning and give us a call. We never got a call, we called them and got told we'd get a call back later. Come to find out, we needed our transmission rebuilt and a new wiring mount for the transmission wiring. $2,700. Funny thing is, our car never gave the signs of needing a new transmission. So we got our car towed out of there, $45 later. The next place we went to looked at it in under an hour time. All we needed was a clip which is $32, the clip is the part that helps the car read what gear the car is in. I pretty much gave the $45 for nothing. From what it sounds like now, is that they were just trying to screw us over. read more

I had many good experiences at another pep boys, so I thought I would have a good experience at this location. Boy was I wrong. This location has a total lack of customer care. I was never contacted about the repairs I needed or when the repairs would be completed, I had to call them multiple times and my vehicle was not ready when promised on several occasions. The vehicle was in the shop for four days causing me to miss work and the repairs were not even performed properly. In addition I was charged more than I was quoted without my approval. Never again! read more

Poor costumer service. Gilbert and the other guy with blond beard very disrespectful to us. We bought 4 tires with installation took almost 3 hours to finish it. At the end they overinflated the tires to 37 instead of33 which is car manufacturer recommendation. I will not go there for anything anymore. read more

My nephew took the car I gave him in to have the oil changed. They charged him for an electrical evaluation and said he had a leak and would not change the oil unless he paid another $35.00 for fluid leak evaluation. There is no fluid splattered on the undercarriage or spots on the driveway. They also said they wouldn't change oil unless the undercarriage was steam cleaned. So I would not take my car there ever. They really don't want to service cars they just want to make up excuses read more

I've given this location so many chances. Oil change is definitely 30 minutes but that's from when it pulls into the garage. Even with an 8am appointment, the last three times I've come here I end up waiting for more than an hour. Their website says skip the wait with an appointment and that's simply not true. Didn't get my car checked in until 820am. You get what you pay for. read more

I was very disappointed with my service today. Omar was the initial sales rep and the manager was Jesse. When I asked initially how much warranty the parts would be covered for, they told me 50,000 miles. When I came to get my car and pay for it, they said we don't know what you're talking about, and said some parts are 90 days. It was completely unprofessional to mislead a customer and change the answer when the work is already done and has to be paid for. Not only that, when I asked how long the work would take, they said a "couple" of hours (and this was after an hour of work/assessment). I called three hours later because I hadn't heard from them and they told me it would be another two hours because they were waiting for parts, which they had not told me upfront. Finally, when I asked where my car is, the manager Jesse rudely said "I'm not too sure" and looked away, and didn't help me find my car. read more

I took my car in Monday morning to get a new water pump and thermostat because my coolant was leaking in 2 places. They told me it would take 4 1/2 hours. I took my car in at 1. Around 530 i still hadnt heard from them so i called. They said they don't know when my car will be ready but will call me. They called at 630 telling me the water pump they put in my car was defective and they needed to order a new one. So they kept my car overnight and said it would be ready in the morning. I called the next morning at 930 (they open at 730) to see if my car is done. They told me the guy doesn't come in until 1230 and there was no paperwork to order the new part for my car. Finally at 430ish they call me and say my car is done. I spent $676 thinking it was repaired. Fast forward to Saturday, my car is still leaking, and there's a new leak spot. I called them and they said they are too busy today but i can bring it in on Monday so they can do another evaluation. However, they told me my car was not drivable because i could blow a pipe of some sort. Or i can call 1-800 pep boys and they can tow my car and check it out on Monday. Not happy with them at all, i will never go back to them. Worst service ever. read more

Went there to get some cleaning stuff for my new car. In the process i realized i had a flat (uggg.. new car too). The counter guy was nice enough to tell me that if i signed up for there Rewards program that I would get free tire repair.. FREE I THOUGHT.. AWESOME! So I signed up and took my car for a fix. first time was an hour wait.. I coudln't wait so I said i would come back The next morning was a 2 hour wait.. also couldn't wait.. so I said i would come back. That night at 5.. was a 2 and a half hour wait.. I just thought I would suck it up and leave the car there ( not their fault for being busy) So I finally get up to the line to get my paperwork finished and I show him my rewards card. the guy says ( not in the least bit politely ) that it's free but it's 10.00 to do re balance the tire.. I was like WAIT.. 10.00 isn't free and i don't think it would have to be rebalanced because it was practically a new car. He said no it would be 10.00. I HATE it when free becomes a charge.. SUCH A RIP OFF. I told him i would rather pay America's tire (right up the street.. see my other yelp rating for glowing reviews) then pay them 10.00 for something that was advertised as free. Took it to America's tire.. and guess what.. it took 20 minutes and it was free.. not free plus 10.00 just plain old free.. and i was perfectly willing to pay them!! I will never get work done there and I doubt I'll buy parts there except in an emergency. i wonder how much losing a life long customer is worth.. I guess for Pep boys.. it's $10.00. read more

I have had two bad experiences with this Pep Boys location, and I will not be back. The first time I went I needed to have my brake lights fixed because two of the three were out. I think I also may have had my oil changed, but my lights were the main reason I was going in. I got my car back, drove it home, and had my friend help me check to see if the brake lights worked, and they were still out! I went back the next day furious. I talked to Jesus, who is the only saving grace at this location. He looked over my invoice and came out and looked at my vehicle. Come to find out, the socket was corroded, so the technicians didn't fix it. It was bad enough that they didn't fix it, but then they didn't tell me that they didn't fix it, yet they charged me for the parts. So Jesus helped me talk to the manager, and she gave me a refund (after she was short with Jesus and I). But the whole time I was there, the other employees were being jerks to Jesus, who was the only one who was helpful. Fast forward to a few days ago. I all of my tires replaced, and my dad called this location to see if they had the brand that he wanted. He talked to someone named Joel who said that they had comparable tires there in stock, so it would be no problem to get them put on. This was around noon. When I called later around 3:30 or 4pm, I talked to someone named Tom who said that the truck had already left, so they wouldn't be able to get the tires until the next day. I couldn't come in until the evening, so I made an appointment for 7, and he said I should come in between 6:30 and 7. So the next day I come in for my appointment a bit early, about 6:15, and Jesus informs me that my car won't be ready until 9 (closing) because it would be the last car they would work on that day, so I should come a bit early so they could get me checked out by closing. Remember, I had made an appointment. So I say that's fine, and I come back at about 8:55 or so. Jesus rings me up, and I wait for the technician to finish with putting the tires on and fixing the alignment. About 5 minutes later the technician pulls my car out and lets me know that I should get the front two tires changed when I get a chance because they are very worn. I inform him that I paid for four new tires, so he looks at the invoice and sees that I'm right, and says that they didn't tell him that I needed four tires. He put the other two tires on right there while I waited, which I appreciated since he had to stay late, but I was furious because I shouldn't have had to wait, it should have been done right the first time. Essentially my problem with this location is that there seems to be a lack of communication between the service desk and the technicians. I shouldn't have been allowed to leave without being informed that they didn't fix my brake lights, and I shouldn't have had to wait for them to put all of my tires on. I also can't believe that my car was the last to be worked on for the night even though I had made an appointment the day before, and really I should have been able to take it in that first day. Again, Jesus is helpful, and the technician did stay late to fix his mistake, but I definitely would not go back to this location. read more

Wish I could give negative stars. Worst place to take your car ever. I needed 4 new tires put onto my vehicle, so I chose the tires i wanted and the employee told me it would take between an hour and a half to 2 hours. So I stayed and waited in their waiting room. 3 hours goes by... no one bothers to tell me anything or let me know what is going on so I walk up to the counter, there were 3 employees standing there not one of them asked me if I needed help or had a question for almost 10 minutes. They all just stood there talking. I asked if my car was done yet since it had been 3 hours already and the manager said another 30 minutes because they were "finishing up". So almost 4 hours later my car is done and I walk out to it and there is a scratch on the drivers door, which I never had before. So I approached the employee and let him know and he said he would go and get the manager again. In the mean time the mechanics come out to look at the scratch and the Asian mechanic just looks at it and laughs and walks away and says we didn't do that.... real great service over here at pep boys. They won't take responsibility for it it either. Take your business else where this place is worthless !!!! read more

Unbelievable. Like an idiot I suggested that my neighbor go there to have what she thought was a slow leak on her new Audi taken care of. Being that they were the only place open on Sunday I figured a tire patch would not be a nightmare....I was wrong. We left the car there for 2 hours and we came back they hadnt touched it First, they couldn't find a leak, then they decided to put the tire in water to see if any bubbles would come up. Nope. So they gave my friends brand new Audi with the center console light gray leather front seats and steering wheel completely wiped out with grease and some sticky crap. And this morning she came to find out they failed to replace the lug caps and the tire is 1/2 flat!!!!! She called them today and they have no idea where the caps are and again told her there was no leaks they could find. FUCK THIS PLACE!!! I was going to have new tires installed on my commuter mule but now no way! So she goes back today and her caps are gone...Pep Boys says they will reimburse her if the dealer charges her for replacements. She leaves and goes to Americas Tire and guess what? They found the leak and repaired it right away and didnt mess up her car either... Strike 2 Pep Boys. read more

I have had pretty good luck at Pep Boys in Costa Mesa,CA. I continue to go back to this location for a variety of reasons.They are polite and helpful.AAA told me I needed a new alternator. Many other auto shops would have jumped on it.Pep Boys in Costa Mesa did not. Years have passed and I still don't need one.Now I do most my maintenance with them. Today, I came in for smog test, oil change and I also had my breaks checked. I needed to take care of it all today.Amanda the assistant manager gave me the best deal possible as she did see I am a repeat customer. I normally work with the manager Robert who is also lovely. I have had to buy new tires and he is very honest and also made sure I did not over pay.I really appreciate that they do what they can to get me on the road as fast as possible.Last but not least make sure you ask about rebates.Today,I discovered I will receive a $60 rebate.Amanda told me to call her tomorrow and she will make sure it gets in the system.As I leave my car for maintenance I go have breakfast/lunch at The Lab or go shopping.It is an easy walk and you can have a nice meal while you wait for your car.Today,was definitely a long day. However,everyone was courteous and respectful.For me that goes a long way. read more

Do not expect any communication back while your vehicle is in for service. Was promised many times we will call you back in a few with an update. Service was an engine replacement via our warranty company. In the end car was there for a month. One time I asked to speak to a manager and the service guy basically said no. Car came out fine but their speed and lack of communication was the issue. read more

Do not bring your car here. I brought my car here a few weeks ago for service because of an odd noise. I dropped my keys off at the front counter, and was told I would be called on my cell phone when the assessment of my car was finished. After three hours of waiting, I went to see if my car would be finished soon. The person at the counter told me that my car had not been looked at yet but would be taken care of soon. After another hour, I asked again if my car would be ready soon. Apparently they had already looked at my car but not bothered to tell me that the problem had been diagnosed. Unwilling to wait any longer (after already having spent four hours here), I went home with nothing fixed on my car and four hours of my life wasted. Today, I decided to give them another chance since they appeared to be very busy and overwhelmed the first time I went. I arrived at a time that was not too busy, so I had more hope for this visit. I told the person at the desk about the part of my car that needed to be replaced as well as asked for an oil change. Four hours later, I checked back in to see if the work had been completed. All the wheels had been taken off my car, but nothing else had been completed. The mechanic stopped working on my car and completely forgot about it. I was assured that the work would be completed soon. An hour and a half later, still no work had been done on my car, and I was informed that they didn't even have the parts in stock to fix my car. I was assured that the mechanic would begin my oil change soon and then I would be on my way. After another half hour of waiting, my oil change STILL had not been started and all four wheels were still lying on the ground. I told them to put the wheels back on the car and to not bother doing the oil change. A few minutes later, I left after SIX hours of waiting and no work done on my car. All in all, my car has spent ten hours at this location without having a single thing done to it. I will never be coming back here. read more

Friendly and well meaning but, they are incredibly understaffed which causes a lot of issues. The mechanics are clearly overworked so mistakes are inevitable. I don't get it ? They have enough foot traffic to hire more mechanics. read more

Just went back here for a question about headlights and customer service was so terrible. Daniel didn't know what he was talking about and gave me an attitude. read more

Went in for new tires and really appreciate the attentiveness of the manager Rudy, the little things matter and shows he cares about me the customer, thank you read more

Came here for changing the brake lights and I asked them to replace both lights. The job which should have been done in minutes took 1.5hr. Then when they called me to hand over the car it was found that the person changed only one and told me that other one is fine but I insisted to replace it as per my original request. Then they replaced it within minutes. When I looked at the cover I found that the screws were not screwed all the way down. I came home and did it myself. Wasted 20$ for labor which I could have done myself within minutes. Will never go back to Pep boys. read more

If I could assign negative stars, I would. We brought our van here for a new battery - and ended up with a completely inoperable vehicle. Apparently, something was done incorrectly during the battery installation, which caused damage to several electrical components of the van. Finally, after debating the issue with Pep Boys for almost SEVEN WEEKS, they paid about a third of the $3000 repair cost. So, let me get this straight...PB feels only "partially" responsible for what they did? Pretty sad, considering we were loyal customers for many many years. read more

PLEASE DO NOT BRING YOUR CAR HERE! So dishonest and unreliable. Awhile ago, I had my clutch fixed here because something was grinding. They ended up replacing my clutch using their Pep Boys brand. Then, it started grinding again after a few weeks. Since I had warranty, I came back to them. It took them about 3 days or more before they final fixed it. Now, the grinding is back again. I took it back again on Saturday (12/10/16), I had an appointment at 8:00 am and I was the first in line. The front staff told me I have to wait because my paperwork was going to take awhile and there were people waiting. They said they were understaff (not my problem). If you can't have staff, don't run a mechanic service. The rude guy asked me to wait and then told me they'll call me back for estimate. He also said that his mechanic was not coming until 8:30 am. I wonder if he put me off because I had warranty on the poor clutch job they did (which means no $$ for them) I went home and waited for their call. No one called until I decided to call them instead around 11:00 am. I reminded them I dropped off my car at 8:00 am and told them that I was waiting for their call. The front staff person said he would call me back and provide me an update. Then once again no one called. Therefore, I called again around 1:00 pm, and this front staff person said that he was waiting for the paperwork from the technician. I called again at 2:00 pm and I was told that I needed a new transmission. What?! How did fixing "5th grinding clutch" turned into needing a new transmission. I did some research online and I found out it had nothing to do with it. I previously paid at least $800 or more to have Pep Boys fix this problem, in which they put their Pep Boys brand clutch. Why did you fix my clutch in the first place vs. installing a new transmission? The front office staff said "they were trying to save my transmission and that's why they fixed the clutch. Bullshit! I am angry but I have warranty so I need to have my clutch fixed by them. I told this guy that I have warranty and that they needed to fix my clutch. He said that he would call me back. I had to call back again because no one called. The front office staff person said that he did not have a technician to work on it until Monday. OMG! I waited for my car all day. I did not have a car. I could not go anywhere. Not only was I given bullshit, but they did not even call me to notify me that they could not work on it. They did not even complete my service request to fix my "engine light / vsc track off light." KARMA IS A BITCH. I hope this Pep Boys gets shut down or goes bankrupt someday. I am still trying to find out where I file a complaint (like BBB?) since I know the manager will not do anything based on the bad reviews I read so far!!! Merry Christmas!!! read more

Parts service was top notch with help from Jessy. From start to finish, he was there to help me pick out the right battery terminal bolt and nut. He went out of his way to take the old nut and bolt off the car to ensure that I was getting the right size. That's true dedication to customer service. read more

DONOT come to this pep boys!! I noticed one of my tire is going flat so I took it to the closest pep boys. They said there are actually nails in 2 of my tires but they couldn't replace it, because there's no time. I got there right before 5pm and they close at 7pm but ok. They refer me to another pep boys and they said they'll have time for me. I got there around 5:15 or so and they said they have time to replace it for me, great. So we did the paper work and they told me to wait. After about 30 min the guy came back and told me he only found 1 nail in one of my tire. Both nails are huge and very viable!? He said he'll check again. After another 20 min of waiting, I was getting anxious so I went to look for the guy. Found the guy & he told me he didn't have time to look at my car yet... he finally did check it and told me it would cost $500 to replace both tires, ouch! I said ok and he told me it would take an hour to an hour and a half. I thought that was totally acceptable. Came back in an hour and a half, guess what!? They haven't even started on my car yet!!!! Seriously! It is now 7:30 and the guy said it'll be ready by 8pm because they close at 8pm. I was already pissed at that point but I told myself what choice do I have!? Sat there for another 10 min and my car is still at the same spot where I parked it!! I've had enough! I told the guy to give me my key back & he had to nerve to ask me if I want to schedule an appointment for tomorrow morning. Do you seriously think that I would ever come back?!?!?!? By this time, all tire shops are close... So I drove home with 2 flat tires. Thanks for wasting 3 hours of my life and making my day a lot worst then it already is!!! read more