Beyond imagination. I called the Mavis call center and spoke with a young lady Alexia?! She quoted…read moreprices for 3 new tires for my 2018 Jeep Renegade. She quoted me a price of $399 and she told me that price would include the alignment. We set up an appointment for the next day. The appointment appeared on my Google Calendar which was nice. However she failed to send me a detailed estimate of services and product costs along with taxes. I showed up at the store 9 am expecting to get the tires. When I arrived the manager, Brandon, told me that they only had 2 tires in stock but that they would rummage around the shop to find a spare tire! Unbelievable! The team began the work but I was soon called to the work area where mechankcs and Brandon told me that the tool that they were using to remove the lug nuts was not working! Brandon recommended that I buy 15 new lug nuts at $15 per lug nut! I told him that was crazy and he should find the appropriate tool to donthe job. Brandon then reviewed the costs with me and told me that the alignment would cost an additional $120. I told him that the lady I spoke with said that the alignment costs would be a part of the overall tire costs around $390. He told me that was impossible because no women work at the shop. I later found out I was speaking with a call center lady. I then waited for 3 hours. Brandon and none of the mechanics updated me on progress. Affer about 2.5 hours, i saw Brandon keavjng the store so I asked him about the status of the tire replacemt. He said that they had to call the Joliet warehose fo get the 3rd tire and that it should arrive in 3 minutes! Why did I have to wait 2.5 hours for this update. I them called Corporate Customer Service and explained the situation. She called Brandon Nd secured a $3( discount on the alignment. Afger abouf anothe half hour Luke came out and updated me further. A good guy. After more than 3 hours the tire arrived from the warehouse and was installed! Luke assisted in completing the transaction in a friendly way. Somebody needs to chat with Brandon as his.customer service is atrocious and beyond imagination. I will stay away from Mavis and I recommend that you do the same!

Too many bait and switch issues to list here. Had an appointment for 4 new tires, alignment, etc.,…read morebut chose to upgrade tires once we got there, and they quoted me an additional $50/tire above the online price for those tires(which were available that day). Took that up harder off, but then told me the lugnut lock in my glove box was the wrong one, so they'd have to charge $10, PER LUGNUT, to remove the tires. It's the right tool. Went to pick up my car. They really have a bias against women, even those of us who come in discussing camber, caster and toe. No dice. $10 per lug nut??? Seriously. Taking my business elsewhere.

I wouldn't go anyplace else. This is the best for your car. I've had work done on my cars here for…read morethe last 25 years. Oh by the way are Dallas P. and Ann W. in the reviews related or did they just plagiarize each other .

Great mechanic, expert auto repair. friendly service, reasonable prices. I had my 2012 Ram 5.7…read moreHemi engine in trouble. Mechanic isolated and replaced worn camshaft and lifters. I was recommended by someone to get my engine repaired there. Very glad I found this place.

To start off the nastiest Firestone I been too and have you heard of turning on your heater on a…read morecold day. I noticed a situation where a customer, apparently seeking warmth while awaiting pickup, requested her keys to wait in her vehicle. This instance highlighted a potential opportunity to review and possibly enhance the comfort provisions and policies for customers who may need to wait for extended periods, especially during varying weather conditions. Ensuring a consistently comfortable and welcoming environment for all patrons is paramount. More critically, I was quite concerned by the condition of the customer restroom facilities. During my use, I found the toilet to be unsanitary, with an unacceptable amount of paper strewn across the floor, and visible unsanitary conditions around the sink area, including urine on the floor. Maintaining a pristine level of hygiene in all public areas, particularly restrooms, is fundamental for customer satisfaction and reflects directly on the establishment's standards. Furthermore, I observed that the general cleanliness and tidiness of the waiting room and workshop floor could benefit from more frequent and thorough vacuuming and cleaning. Regarding your service scheduling and efficiency, I experienced firsthand and also witnessed other customers being informed of significant delays or being asked to reschedule their appointments due to the facility being super busy. This leads to considerable inconvenience for customers who have already allocated time for their appointments. Revaluating the appointment system, staff allocation, or communication protocols around potential delays could greatly improve customer satisfaction and reduce frustration. Your Firestone on Weber Road is way more welcoming.

Poor quality service and scheduling. I arrived for my appointment and was told to come next week! I…read moredrove 45 minutes for nothing. Not recommended at all

Bad service lie people high price they fucked up my ac system and changed me $1600 plus ather…read moreservice always high price

I was quoted $1500 & 2 days to replace a brake line. They said that they would have to replace…read morecalipers. I did the job in my driveway in 2 hours.

I am here from out-of-town working and my power steering started giving me trouble. Finding someone…read moreI can trust with my truck is not an easy task. My truck is my baby and like my dog, I don't trust her well-being to just anybody. Besides, we all know, most mechanics will shyster a female more often than not. I went to Yelp and found Freedom Automotive. The reviews were very favorable and the word "honest" was used A LOT! Brought my truck in and they looked at it. The power steering was leaking fluid, so they cleaned it up and really couldn't tell where the leak was coming from. Jose ordered the parts and I brought her back the next morning for repair. Do you know, these guys cleaned it up again, took it apart, found the leak was a loose hose, tightened it and then called to let me know just what exactly it was!! Didn't pull a fast one and tell me I had to have a new gear case or new hoses or both. Just called me, said it was a loose hose that they tightened and only charged me for labor. WHO IS THAT HONEST ANY MORE?!!? I am beyond grateful for Freedom Automotive. If God has a special place in Heaven for honest mechanics, Jose and everyone at Freedom Automotive have a golden seat. I hope after reading this review you will give them your business. They deserve it and you will not be disappointed.

Have been going to Freedom for oil changes and misc. auto issues. They are friendly, honest and…read moregood pricing. We also use them for our company vehicles. Always treated with respect for whatever the issue is. Highly recommend Freedom Automotive!

Was driving then notice tire had a razor in it & I didn't have a good spare to use. So I went to 3…read moredifferent tire places and left all 3 because they were either to high or wait was over 3 hours. Finally came here...They had reasonable tires & was out in half hour. So glad I found them and happy to know that not everyone is out to get all your money.

Hello well first of all I like to thank Mike for taking really good care of my wife car…read more Technicians a little issue with one of the tires but Mike took care of it asap!! Got replaced with a brand new Goodyear tire. Also went back and got my new tires mounted and well balance when it comes to over all installation! Definitely recommend this place and I will be going back for my auto alignments and tires!

If I could give them 100 stars I would. I was told by another auto shop here in town I needed all…read morethis work. I was Leary, it just didn't sound right. Anyway I ordered the parts but something told me to bring the car to AD Joliet and hv them put them on. I dropped my vehicle off with parts and all. Chris called me and stated, you don't need any of this. I was shocked, and ever so grateful for his honesty. He could hv put those parts on and charged me, however he didn't. I'm forever grateful of his honesty and the fact that he isn't trying to rip off everyday people like myself. If you're looking for a good honest mechanic, you won't be disappointed.

This is the best mechanic shop. They do good work and are honest Polish men. I will be back!read more

We have been going to them for over 25 years. We loved working with Dave and Pete. Dave retired and…read morenot sure what happened with Pete. We made appointment to get our breaks repaired. We brought the car in at specified time. They said it would take a couple of hours. We left and came back after two and half hours. Car was sitting exactly where we left it. Nothing was done. Lady at the front desk said we could not get to it. We only have one tech here. 3 techs at the location when we dropped it off. All these reviews are from when Dave and Pete ran the place, now it's horrible. DO NOT GO TO THIS LOCATION

Tire alert popped up on my dash. Brought my car here. They checked it out and found nothing wrong…read morewith it. They took the tire off and checked thoroughly and were honest about finding nothing and charged nothing. I'll definitely use this place from now on. hard to find honest businesses now days. Thank you Car X!