I had a leaky tire for several months, I would put air in it and in a few weeks it would need more air. I took it the dealership and they said they couldn't find anything wrong with the tire. But I knew something was not right. So I took it to Pep Boys and within one hour I was in and out, and they found the issue. It was a small nail I am grateful for this shop for listening to a woman and not saying it was "in my head" and thank you Andrew for your kind and professional service. read more

Having a headlamp bulb replaced. Was quoted just under 400.00, managers indicated would purchase bulb from nearby parts store. Found out the part was just around 100 and an easy install that Midas did for free! This place will rob you - as they smile! Avoid read more

This store (@SFloida/Shepherd) has helped me out numerous times over the years (battery, tires) and they have always been proficient and professional. Today (11/20/2023) it was a small task -- replacing my license plate -- but they cheerfully accommodated me. But, since I have severe arthritis and cannot bend, or stoop, easily it was very much appreciated. Thank you, Andrew. read more

I showed up tonight 20 minutes before they closed with a completely flat tire. Within the hour I got out of there with two new tires at an extremely competitive and reasonable price. Josh, Andrew, and the working crew were amazing! It's not every day you work with people shortly before they are closing the care enough to take care of you and make sure you can get back out on the road safely. read more

Pep Boys - Flat tire before they stepped in to help me immediately - Auto Repair Near Me - Lakeland, Florida

Josh went above and beyond to help me today (6/9/2023) highly recommend and will be back. Excellent customer service!!

I made an appointment online for 10 a.m. to have my oil changed while I waited. When I arrived the manager asked if I was waiting while they changed the oil. I said yes and he said it would be at least two hours before it was finished. I explained I couldn't wait that long which is why I had an appointment. He very politely explained that people who make appointments online mistakenly believe the appointment time is actually an appointment for service at the designated time. It is not. Maybe they should rethink their online reservations system if the reservations don't mean much to the folks doing the work in the shop. read more

these guys will not mount any tire not bought from their store until today. These guys are the ones putting on all six of our service trucks here in Florida do to the bad customer service. They gave one of my customers that I sent them to mount tires, they will no longer do our tires, suggest going to a better tire store read more

I went to buy a cheap roof rack. The box was previously opened and taped shut. My box had missing parts, and I had to drive 20 minutes back. The woman was no help so I made one working box out of two on my own and walked out. No "gee, I'm sorry" or "did you figure it out"? I'm glad I don't live in the area, but will it be any better anywhere else. read more

No stars! I made an appointment to have my oil changed. I waited for 1.5 hours in the waiting room. When I enquired how much longer I found out they hadn't even started on my vehicle yet. No one said anything about a delay. They knew I was waiting! What's the point in making an appointment when what they really mean is for you to spend the day here. No one has time for that. So rude! read more

Stay away from here, I brought my car here because, the Ac was blowing hot air. I was first told it needed new A/c Seals on the high pressure and low-pressure Schrader valves. I was charged $515.18 for this service. About 3 days later the A/c was blowing hot air again. So, I returned the car back to them and was then told it was the Evaporator Expansion Valve. I was charged an extra @289.20. A couple of days after that, the A/c was blowing hot air again. So took the car back for a third time. I was told this time, the Expansion valve they installed was defective. So, they installed a new one. A few days later I was back at the shop. Same issue, I left the car with them for a 4th time. They now tell Me the repair need was a Evaporator core. They said the repair would take 6hrs and cost $900. I then got a call to come pick up my vehicle from the service manager Andew Schwartz, stating to come get the car because they didn't not feel confident in the technician who mis-diagnosed to do the repair on my vehicle. Save yourselves the time and frustration and take your car to another mechanic. read more

Brought my 91 Camaro to Pep Boys for a tune-up after having my car for 2 weeks they gave it back and did not fix the problem they said it needed a valve job which is a lie they also put my car on the lift improperly and dented the fender which caused the hood not to shut properly and put several large scratches in my car if I could give them less than one I would do that then their customer service and loss prevention people denied my claim if you don't want your car damaged don't bring it to Pep Boys read more

On 8/6 Scott assisted me with getting 2 NEW tires on my car. I brought the bad one in, he changes it and I take it to the car and put it on. I then drive back for him to do the second. Skip to today, 8/16, I get a blow out. Steel belt exposed and all. This is obviously one of the old tires right? Got to be, back to Scott I go. When I get there he only has one, okay no problem I'll take it! We carry the tire in, and I asked him twice this isn't the tire I got from you last week is it? He assures me by reading the date and then again when my husband points out there's a patch in the middle of the tread that it isn't indeed not the tire I bought 6 days ago. So I pay for the third and immediately head to get the 4th tire from somewhere else. When I go to show them what tire to replace, I see only 2 new tires. Invoice says exactly what kind, matches what he told me- but only 2 of my tires match. After calling and getting Scott on the phone and explaining what I'm seeing, he pretty much tells me we're not going to agree and he's sorry $50 is a lot for me, and told me to call back tomorrow to speak to the manager Andrew before hanging up! of update based on what Andrew says tomorrow. so far; I wouldn't recommend at all. read more

This place is a joke. I always do my own brakes, but decided for once I'd pay someone. braking had some grinding intermittently so I just assumed pads were shot. Go in and they tell me I need new pads AND rotors. I ask the guy if he's sure about the rotors because the truck only has 67,000 miles? I tell him never mind, the next morning I pull all 4 tires off and not only are the rotors good, but they're PERFECT. Pads didn't even need to be changed, it ended up being an abs issue. This place is CROOKED. read more

I ordered a set of wheels and tires I choose pep boys for them to get delivered I figured they would be able to install them I called them the morning after they were delivered so I could schedule a appointment for installation they told me to come get them they were unable to install them they went on telling me they weren't confident enough in there selfs to install tires without scratching my new wheels I had already given payment for wheels and tires to be mounted and balanced so I had to load up my wheels and tires in my car and find a tire shop open after 5 that cost an additional 300 dollars out of pocket I can't say I would recommend them for anything never had gone there always heard good things about them but they let me down my first time with them read more

Pep Boys - These are the wheels and tires that they couldn't install 20x9 front 20x10 backfires are 45's - Auto Repair Near Me - Lakeland, Florida

I stopped in because I had a slow leak in one of my tires. Pep Boys took the time to put my car on the hoist and actually find the small hole and patch it! When I asked how much I owed, the gentleman told me "no charge...have a great day!". I couldn't believe my ears. A previous establishment gave me an estimate of $330 and said I needed 2 tires. I knew I didn't, I had just had my car serviced at the dealer a couple weeks earlier! I highly recommend Pep Boys in Mulberry,FL. They're honest and really helped this lady who's a retired widow on a fixed income! read more

I went in on a Sunday to get my battery terminals replaced and Willy provided the best service. He was personable and professional. Thanks Willy!!! read more

The worst experience I have ever had within this industry. My appointment was for 12:30, for an AC Eval. I called around 4 to check on my car and they lied and said my car was next but would be done before closing. I called later, no answer. Went up there and found my car in the very spot I left it untouched. My only day off for a week, completely wasted! My kids and I still don't have air on these extremely hot days. If they didn't have time to get to my car they should have called, apologized and said so instead of lying and wasting my whole day and my money I spent to Uber home that day. There is just no excuse for this type of service. Absolutely do not recommend! read more

Good customer service would recommend to anyone who needs there car fix, big shout out to the guy there josh he was really helpful and help a lot thank you pep boys read more

Excellent service! David was a pleasure to talk to, and extremely helpful in discussing issues I was having with my car. I came in expecting them to be like everyone else but there was no pressure to fix what I didn't feel was necessary. He showed me everything that was going on and made me feel very comfortable. I definitely will be back for my car needs! 6/17 I needed to update my review as I had to return my vehicle after dye was put in to locate an oil leak. After my car was looked at I was told it would cost $800 to fix the leak. I brought my car back home and decided to monitor the oil leak myself. After a couple of weeks, I opened the hood to check the oil, and discovered that the connector to the oil tank was not even attached, leaving the oil tank completely exposed!!! I'm extremely disappointed with how this was handled, not to mention the risk when this car is being driven by my 16 yr old son. read more

I came in today via tow with a flat right rear tire and a flat spare tire of course this is not a good situation. The location was busy, but that's normal for a Saturday morning and I didnt have an appointment. The wait didn't bother me because I have my phone and earbuds so I can keep myself entertained. The staff was extremely friendly and professional. I was provided with an estimate to fix both tires and they got me fixed up and kept me informed alone the way. I definitely will come back as needed. read more

While traveling north through Ocala car began to shake. Exited highway and found pep boys for repair. On vacation we had our dog and my friend who is in a wheelchair. We waited five hours for two new tires as both had their belts slip. Needing a bathroom was impossible at this location as the bathroom had two stalls that we so backed up and overflowing they couldn't be used. Bathroom had not obviously not been cleaned or attended to in months. This was the most uncomfortable situation one could imagine. read more

This is the only pep boys location I've ever been to. I am typically a very do it myself type when it comes to maintenance and repairs on my vehicles. However given life being busy I don't always have time. I have a hard time trusting businesses with my property, so I was hesitant to use a larger brand like pep boys. Let me be the first to say, I'm so glad I did. The staff at the south Lakeland location always care and always answer my questions throughly or explain what's needed or not. I haven't had to use their services for anything but elected things such as oil changes, tire installation and repair, exhaust installation and some other tire related items but each time their efficiency and pricing has pleasantly surprised me. To mention a few employees by name that have been awesome. John, Josh and Mike. I appreciate you all and without a doubt will not hesitate to visit again in the future as well as recommend your location. Ray with the Red RX8 and White F150 read more

I took MY car there Sunday. Once again I received excellent service from John who went above and beyond for me First class work as well, timely and well priced. I will remain a Pep Boys customer now ! read more

I ended up at this Pep Boys when I'd made a pit stop in Lakeland while driving from Orlando to Tampa and my car hesitated while starting. I was alone, not close to home and nervous to turn my car off incase it wouldn't start again and I'd be stranded! I text my husband and he suggested trying a Pep Boys because they have a garage and are usually very helpful so he sent me the address of the nearest one. I went inside, Wilfredo Rivera the Sales Service Manager was there and came out right away to check out the car. He spent time turning the car on and off assuring it would restart for me. He explained what the issue could be (I was thinking it was the starter) but he said it's hard to say for sure it is the starter and he wouldn't want me to have to pay to have a new starter installed that I may not even need. He was helpful, professional, knowledgeable and generally friendly and interested in helping me! He gave me his card incase I had any more problems while I was in Lakeland. I left with my worries put at ease knowing there was someone in Lakeland I could call if need be. As a female traveling solo in an unknown area I appreciated this greatly! Thank you Wilfredo! You know what exceptional customer service is, keep up the great work! read more

I had contacted them and made an appointment for 12pm to remove a screw from my tire. I had arrived about 5 minutes early and waited until someone helped me. The wait wasn't long and I dropped my key off. Along comes 12:30pm and nothing. Then 1:00pm and nothing. Finally 1:30pm rolls around and I had to ask for my key to be returned. I asked why they hadn't fixed my tire? I was told that the bays were full. So I asked them why schedule me at a time that you can't take me? He expressed that the jobs took longer to finish. Now I see all bays being cleared behind him. So it took them exactly 1.5 hours extra on every job in those bays? I find that hard to believe. All I can say is either their technicians are screwing the owner for extra money or the manager truly sucks managing their time. I left without the fix and brought it to Mavis. I had it done within 35 minutes of my scheduled time. read more

On my way to work my car broke down and thankfully Pep Boys was the closest thing to turn into. They quickly helped me and found the problem without breaking the bank. They were so kind and friendly! read more

Came in for a quick tire fix(Plug). I approached Travis who was on the phone and he put the person on hold and told me it would be an hour to get it done. I left because I needed it right away. Spoke with Willie on the way out and he jumped right on it to help me out. Willie did a great job of assisting me and if you need someone to help you here, ask for Willie. I would have rated a 1 star based on Travis and a 5 star based on Willie. read more

Thank you ! It's always a respectable wait and never leave unsatisfactory. Highly recommend

Wen I arrived all the employees were hanging out in the garage doing nothing. When one finally walked in to talk to me he told me they would not change my oil with my own oil I brought in. He called it a "liability issue" The Pep Boys on the North side has never had such issues and in fact they cut the price in half when you provide your own oil. I left and they employees went back to socializing. read more

My step dad usually trust this place with all of our vehicles and I must say for my first time having to come here alone I now see why he's been a loyal customer. this establishment is run wonderfully and staff is kind,friendly, and make you feel like family from a simple greeting to gathering your information while making small talk. They go above and beyond to take care of you and your four wheel baby. Special thanks to Barry/ Berry for the great service. I definitely will be coming to you and your team for future services and recommending this location read more

Long story short... I was able to save $500+ on my tires. Everyone was super friendly and Josh gave all the information I needed to understand what they were doing to my car and how much it would be before they did anything. I'm so thankful I went in there for a second opinion or I would have been paying double what I needed to. Thank you guys for your down to earth customer service and being honest with us. You really helped us save a lot. read more

I had my oil changed at this Pep Boys last Sunday on my Mini Cooper. I had scheduled my appointment online several days before but when I showed up I met with the manager who advised me that they didn't have my oil filter. He said they could order one from the auto parts store down the road. I agreed and left my car. Sure enough, less than an hour later my oil change was completed. The staff was knowledgeable and friendly. Will go back for future service. read more

I will never go to pep boys again, I took my 2000 Jeep Grand Cherokee in for them to check out a noise I kept hearing. They put my Jeep on the lift after about an hour they told me my transfer case is shot, hands me an outrageous quote like $2600 +\- I headed home with it. Few days later I pulled the front drive line off, noise was gone. I noticed a lot of play and the boot was torn pretty bad. Ordered one at AutoZone for $240 and 2 days later I installed it. Everything is good and that was a few months ago. Pep boys aren't looking out for a customer! There looking for your credit/debit card! Hope nobody else gets hosed And sure glad I avoided it. read more

Good service! Came in for brakes and power steering noise. Went through two part store pumps that didn't work, saw no issues with my pump other than noise so put it back on. No charge! Brakes feel great! 4/5 because swapped out a wiper blade without asking, but it is better. read more

I went there to get my "0riginal" brakes changed and after I mentioned that I couldn't believe the rotors were bad,no one offered to show me the "old" rotors.The rotors were original equipment and had never been machined.Another customer said his rotors lasted over 200,000 miles,if that is so then why were mine changed(116,000).Could it be they were merely put on a lathe and I was charged for new ones?I will never go back.BTW the bathroom was dirty and they don't give discounts to retired veterans. read more

Don't ever go to Pep Boys. They are a scam - especially if you show up with a coupon. "Coupons" somehow have a way of disappearing into "other costs" that aren't disclosed, but are assumed by you - as the customer - to be included. Really? An oil change for $80? They told us "$80" (foreign make car), but with our $20 off coupon, one would assume $60-ish. Nope .... still $80 with "fees and labor." I smell an oily rat! read more

If I could give this location zero stars I would. I received the worst customer service today from John the manager. He was very rude from the beginning to the end of the transaction/oil change. I will not go back to this location for any further services.. read more

Not happy with this place at all. I went in to have them check my air, which was advertised as a free air check. Only I had to pay $44.00 because they had to put it on the computer. Then they said my entire A/C system was bad. And it would cost over$1600.00 to get it fixed. Thank goodness my Brother in law encouraged me to get a second opinion. I took it to Levys Imperial tire. They did a dye test and put it on their computer. It was a hose leak. My A/C system is fine. $177.00 fix. Pep Boys tried to rip me off! I will never go there again. If I could give them a negative star I would. read more

Excellent service! Told me exactly what I needed to do to fix my car and did it in a timely manner. I worked with a gentlemen named Mike, he is also the mechanic who fixed my car. Extremely helpful! Highly recommend this place! They offer complimentary checks on your car as well! read more

I live in Auburndale but work in Lakeland. I've been experiencing some odd noise under the hood so I decided to take it to Pep Boys so that someone cod let me know what's going on. I originally called the location in north Lakeland because it's closer to my work. After two attempts and no answer I called this one. Eric answered the phone and was nothing but professional and helpful but that point foward. I brought my car in and they were able to tell me within 15 minutes what was going on. Its a blessing that north Lakeland didnt pick up their phone, I dont think I would've gotten the experience I did had I gone any where else. The entire staff and manager were friendly and professional. I will be taking my auto maintenance and repair business there from now on. read more