Customer service is horrible. I asked for some help and Rich at the service desk told me to ask someone else because he was the only one at the counter. Sorry for asking you to do your job? read more

Came in on a busy Saturday afternoon , understandable that they wouldn't be able to get to my car considering that they were booked with appointment when I wasn't scheduled at all . Called and asked if they could get to my car for an oil change and they were still able to get me in and out. Fast service with a smile. Nathan, Chris and Octavio made my end of the weekend great for me. PepBoys Monrovia is the place to go if you need fast service at the speed of light! read more

Employees have always been helpful and friendly. Wendy helped me find the correct head lamp and even when I selected the wrong bulb, it was exchanged quickly and painlessly. read more

this place is terrible... I towed my car to this place by AAA that said to me 10% discount last Sunday, and they gave me estimate of $770(initially charged $89.99 for estimate) for fuel pump & filter. I was not sure this is a reasonable charge and asked to stop repair. next day I towed my car to a repair shop that was ranked at 5 stars in yelp and located within 5 miles.( I can't mention directly the name of business to avoid unnecessary ad for that shop, but if u really need to find a honest place for peace of mind, search on yelp, easy to find, located in Irwindale, but nearby Arcadia...!!) At there, I could be sure that customers are always right and wise. my car was fixed well @reasonable price with free car wash(given at over$250 spending). I compared pepboys estimate & the new place estimate. it was surprisingly different price between tow place at almost same part and service: don't surprise!! $770 @ pep boys, $530 @ another place ranked @5 starts by yelp customers... read more

My very first Yelp post!!! I went to Pep Boys in Monrovia for wiper blade replacements, I cannot convey to you how little I know about cars except gas, tires, etc. I went in there Friday, thought getting blade replacements would be easy enough, but it turned out to be an ordeal due to my naivety and some really snotty sales staff. I ended up being helped by store manager (I think his name is Chet??) really nice guy, even put wiper blades on for me read more

You know, I've had serious reservations about taking a car to PepBoys for service for a long time, until I started my company car here (they're on the approved shop list). It's been a good experience each time and I have confidence in their service staff. Can't speak for pricing, as all of the service I've had performed has been covered (company car) and I didn't shop around at all for any of the service performed. read more

Came with a friend to do her oil change on her car, at first we waited to be called to the counter and even thought there was a 2nd staff member there, the guy took his time to even ask us for help when another guy told us to wait, not a big deal but I feel why stand there if you are working instead of assisting potential customers standing there to be helped. Service on the car was as quick as possible, they first mentioned that it would take 45 minutes but after going across the street like most Pep Boys customers did to kill time, they called 30 minutes later. Only thing I think most places should stop doing is to stop calling and adding more services to what you really came for. read more

My oil change go to place. They may take long, but yet again their always busy! I love their quality of work, and how they give you an inspected update on your car evrey time it's great. read more

The staff here is super attentive and professional. They took the time to explain the problem and actually fixed. I was in and out in less the 30 mins. Dimas was especially helpful, when I explained that I needed to pick up my kid and he made sure my car was finished quickly. I will definitely becoming back here. read more

This Pep Boys is just awful, GO TO THE ONE IN PASADENA! I called this one because it is closer to my home in Sierra Madre, and they said that an oil change would cost $70-$80 (with synthetic oil) and that they could not make an appointment, I'd have to wait for two hours or however long the wait was at that time. I asked about the appointment making tool on the website, and they said that they don't honor it, and that even if you attempt to make an appointment on the website they'll force you to just join the line of people when you arrive at the store like a walk-in. I thought this was absolutely unbelievable so I called the store in Pasadena to see if they said the same thing. They said they could change my oil for $64.26, and that I could make an appointment for the next day THAT THEY WOULD HONOR. They said that with an appointment, whenever they finished the car they were working on, I would be next. So still a slight wait time, but much better than the two hours at the other store. They also were much friendlier, and answered right away in a cheerful manner. The Monrovia Pep Boys put me on hold and were not polite on the phone. I would not trust this business, and I would not use them ever despite the fact that they are the closest Pep Boys to my home. read more

Nick Reiter is THE best. He was so competent and knowledgeable. Not to mention really friendly and super hilarious. He really embodies good service and making a customer want to keep coming back. If that isn't what a good employee is to a company, I don't know what is. Coolest bro I've ever met and I never thought I'd say that about a bro in my life. read more

I took my car in to have my tire patched. After telling me that they could take me right in, someone else told me that it was going to be an hour and a half. I eventually decided to wait, and over an hour later, I was told that I needed four new tires. I thought this was little bit strange because I just replaced to of the tires 5 months ago at another Pep Boys location. When I mentioned to this to them, They walked outside and came back 30 seconds later and told me that I only needed 2 new tires and not 4. This makes me think they never even look at the tires and were just lying to me to get me to spend money. Had I not questioned them, they would have quickly taken my money to replace 2 tires that are only a few months old. They are extremely dishonest and I will never go back to Pep Boys again! read more

First time came here for oil change and car check. The guy in the front was so rude. He asked some questions for my car my I don't know cause I had no idea for my car seems I just bought it as a used car. That guys was so rude and said if you don't know and then how can I know it that is your car. Hey~ you can check for that cause you are professional. I thought Pep boys are big company and have good service. So disappointed! read more

So I went to get a free break inspection. As I go outside they have my car up with a guy just hanging out without inspecting the breaks. ( it's a easy fast job to inspect breaks) so I'm waiting for about a hour! Before they tell me what's wrong and what I need. Now what boggles my mind is you just have to take off the wheel and look at the rotors and break pads and let me know. I'll never come back here. If anything is free they will lag it and take their sweet time. read more

Excellent service- friendly staff. Competitive pricing. Offers senior discount. Reliable and local. No seating during covid lockdown as required. read more

If I could rate the front desk retail side their own rating, it would definitely be a 4 or 5. Helpful in finding what I needed and friendly. Get to the service department and that's a completely DIFFERENT experience. The older Asian man that is there seems to be the worst. He talks to people like if they are bothering him because he is so busy. The first time he said he was too busy could I come back. I came back an hour and a half later at his request and he said he would try to fix my taillight bulb if he could. I asked how long it would take and he said he wasn't sure he could fit it in today...so I said I'd leave my car and went to the gym a block away. When I returned he said there was nothing wrong with my light and laughed. I again told him it was not working. I had shown him before I left a video of how the tail light would go out when in drive but go on ONLY when the break light went on. Again he laughed it off and said if I could show him to come get him so he could see. I was highly annoyed got in my car and sent my son to get him. By this time it was dark out. I showed him on my car what the light was doing..same as I explained and same as in the video. He FINALLY acknowledge that it wasn't working looked at the car for 2 minutes and said he couldn't fix it and that I should go to the dealer. What a waste of my time. This is not the type of service department that I like to take my car to. It just seems that the workers there in the service department don't want to be there and don't want to work. I do not recommend the service department at all. read more

So I was stranded here in Monrovia and need to get to Pomona ... the Asian guy wouldn't help me with my flat ... and thy was open for another 5 min ... straight up ... if you know me and my Car it pretty obvious that I'm a disabled combat veteran ... I said please I need to get home ... he looked at me like I was stupid and like he was saying in his head "I don't give a fuck" ... fuck this place thy gave a disabled combat veteran a big middle finger ... so hears one back at you ... I wish I could give no stars read more

i just get my usual Car wash needs here when needed. Good prices

Stopped by to get my headlight fixed and Rich kindly assisted me although he had stated everyone was super busy. I truly appreciate him taking the time to look at my headlight to figure out it didn't even need to be replaced, and was just a loose wire that needed to be put back into place. If it wasn't for Rich's excellent customer service I might have not been able to have my headlight looked at at all because of how busy it was. read more

look, we really thought we liked this place. we've been coming here for 5 years! we even gave them good reviews. that is, until now. on our last service, we discovered our oil was leaking. my husband, who used to do our oil change and who also knows a lot about auto mechanics, discovered that the drain plug was not properly secured or tightened, hence, the leak. not good business practice, guys. very disappointing! read more

This review is specifically for the young lady working the front, Cassandra. Given that I am not very aware nor knowledgeable of anything car related, I was a bit skeptical about coming in for a bulb that went out on my car. When I arrived, I was immediately greeted by this employee, who was extremely helpful and patient with me! I had several questions and wanted to make sure I was getting exactly what I needed. It was my first time but definitely won't be my last. Thank you, Cassandra for the wonderful and speedy service! P.S my light is working perfectly!!! read more

Always great service from the people working there. I recently was in to purchase a new battery and the clerk carried it out for me! Hey, I am not an invalid, but that is an example of the service they provide. They have all the typical items you may need for your auto or RV and perhaps boat and motorcycles as well. I will occasionally drive the extra few miles from my home in Duarte to pick up something here as opposed to the local auto parts place. read more

I came to Pepboys for help with a vehicle that I bought at auction. It needed quite a bit of work. While there, initially I was helped by two employees. Cassandra was very helpful, kind, and courteous. She really went that extra mile to make my experience there great! I was helped the previous day by Martha, and she was on point with her customer service, even finding ways for me to save a little money on my services. Together, they are the dynamic duo of Pep Boys. Great job. I am a Pep Boys fan, they don't try to sell you on things you don't need. I asked about some items, and if they felt that they were not capable of doing the best job with it, they said so, and only took the work that they felt comfortable in providing the best service for me, the customer. Pep Boys rocks!!! read more

Thank you Johnson and Steve! It had been a while since shopping in a Pep Boys and with a few recent trips to the Monrovia location gave me reason to go back! Good people that just trying to do their job. Some of the younger guys aren't as knowledgeable but just talk to them and kindness goes a long ways, as they will do their best! Things I like about Monrovia Pep Boys Specifically: Newer location, clean store However a bit of a headache when trying to save money and shop with Pep Boys online. As the corporate stores need to do a better job implementing software/ customer friendly interface? So that customers don't act out frustrations on employees! Kinks in the mobile ordering read more

Had a flat about quarter mile from here, Needed a tire replaced. I called to see if they were open, they had an hour before closing, which was great however technician did not want to do it. I explained i had a flat tech gave same response. I guess 5-10 minutes to swap a tire on the shop tire changer was too much work for him during open hours. Thanks youre a piece of work. read more

Don't come here unless you want to be sitting here waiting all day for simple repairs or even just a diagnostic service even if you come early in the morning or there's not a long line of cars to be serviced or even if you make an appointment. Regardless of all these factors you will still be waiting here all day long unfortunately. I've been here multiple times and it's always the same long wait. If you do not ask about the status of your vehicle they will not tell you, even when they have completed the service you will be waiting around for literally nothing. They also are not certified to do a smog check like they claim which is why I even chose this shop to do the repairs. Choose a different pep boys or a different company altogether read more

I took my car to pep boys the other day, Ryan (I think that was his name) helped me with a few questions that I had. Very generous, perfect customer service. I would gladly come again, thank you Pep Boys! read more

The signs and Pep Boys site say they open at 7:30 but they dont open till 8. It would be great if they update their hours so customers aren't standing out front for 30 mins read more

This place is the worst. I took my car in on a Saturday for an alignment, had an appointment that I booked online. This part was completely my own doing, but I showed up an hour early to try and see if they could get it done sooner, they couldn't and I opted not to wait, so I let them know I'd bring it back the next day (or whenever I could get an appointment). Well, I go home, there's an open appointment for Sunday and I book it for 9AM. I figured let me go drop the car off early, before they open, so they can get started on it right on time. I call around 10AM to ensure they had everything, they confirmed and I assumed all is well. Fast-forward to 2:30pm, I call to find out what's going on and Christian the Assistant Service Manager tell me "well you came in yesterday and didn't want to wait, so I have other cars I'm putting ahead of yours and that's your fault." Meanwhile, I told him I had an appointment and he proceeded to tell me I was wrong, that he was looking at his "list" and I'm not on it, and that I must be mistaken because my appointment was for the day before and I didn't want to wait. I had explained to him that I had a NEW appointment, a confirmation number, a website printout, and a copy of it was included when I dropped off the car - he said "no." So I guess he can't read or is just incompetent. I asked if he could get my car in next, he said "no, you'll get it by the end of the day." I drove back over and got my keys and I'll take my car elsewhere. I would not recommend this place to anyone, not even to get some air in your tires. read more

This is for their attitude, not the quality of their work. My tires needed air and although the person on the phone said he "could" help me, he said it would be hours before they got to me because a lot of people were there first. What really came across was he did NOT want to help. I went to the nearby Jiffy Lube on Huntington and Santa Anita and they were wonderful. Ten minutes and I was on my way. read more

Went in for tire rotation and brake change they were done fast and did a great job will definitely go back for future repairs

I removed my previous negative review. I was a little bit out of line and got a bit upset over something petty. Talked to the guys over there and I apologized. I hate when people use yelp as a way to outburst and that's what I did. I still visit this store and buy most of my parts here for cars. 5 stars and happy to have a good spot close to home. read more

I took my car into replace two front tires, get an oil change and an alignment. They told me that I needed new struts for $500+ dollars. My boyfriend who knows cars told me to push down on the hood to see if the car bounces. The car rose back up and didn't bounce at all. So I took the car to two other repair shops and both shops said no struts needed. So I ended up having it aligned at mountain view tires for $79 for a 6 month alignment. BTW Pep Boys wanted to charge $89 for a 3 month alignment. read more

DAVID! He is a star example of quality customer service. After a long rainy day at work, my car won't start. RIP battery. I wait for AAA for nearly an hour, they check it and they offer to replace it for much more than I was expecting; along with a lengthy lecture. Afterwards I head out knowing there's a pepboys around. I pull up and leave my car on, scared that it would not start again, and approach the guys in the open garages. I explain my situation and they don't look super excited, telling me they are in the process of shutting down since they close at 8. Blown away by the lack of empathy and that it's still 7:45, I tell them I understand but if there's any way they can just help me so I can get home and I can go to work tomorrow with an operating car, that would be AWESOME. They said they would keep an eye on my running car, and talk to the associates inside. Great! I'll take what I can get. (Sidenote: I'm not a mechanic, but my job is very physical and requires some form of customer service. I totally get that you want to go home. SO DO I!) David checked their inventory, quickly found the battery I needed and gave me a reasonable price. No questions asked, he came out while it was still sprinkling and switched out my battery and made sure the car started normally before giving me a farewell. And guess what? It was about 5-7 min past 8pm. He may be 5 min behind on getting home tonight but hey! Thank you David, you made my day a little less shitty. I hope you get some sort of praise or whatever for being a kick-ass pepboys associate. read more

I would like to send a special thanks to Nicco for great service and for checking to see if my radiator was available on site. It was cheaper than I thought and I was pleased with the price immediately. I will come back again soon thanks again Nicco. My best friend just installed it the same day of this review car drives like a dream now. read more

Always an issue with this specific location!. Extremely poor customer service. Simple oil change takes days of rescheduling because there employees don't show, manager is rude and never helps , have no choice but to come to pep boys to service my car because of service contract I bought from a dealer. If it wasn't for that never will I come again , avoid it ! read more

I've been coming here for service for 7 years. Tires, brakes, oil changes, alignments, windshield wipers - all positive experiences. I've been well taken care of and treated fairly. The people here are professional and prompt, though you should be prepared to wait if they are busy. They do not rush through a job and do poor work, but I would say that service here is typically quick and inexpensive. After replacing front and rear brakes, an unrelated problem was causing both excessive noise and poor handling. They took care of it for me for free, and replaced a missing wheel cover with a whole new set from the store. Che has been particularly helpful and responsive, and at no time did I feel dismissed or ignored or taken advantage of. They will continue to get my business, and I've consistently seen them treat other people respectfully and professionally. Get your vehicle serviced here. read more

I would like to express that Im very pleased with the employees at Monrovia Pep Boys specially the manager Martha. I went in Saturday in a bit of a pickle trying to find a good gift for my dad, I waited until last minute and since my dad spends most of his time at this store I figured I would find him something that he would like.. Martha was very patient with me and helped me pick out several items to put a "basket" together for him. She had awesome suggestions and a very positive attitude. Now I understand my my dad spends a lot of his time here. I will definitely be coming back!! read more

This is probably the worst car service place in the whole world. DO NOT GIVE THEM YOUR MONEY. I went there for a simple oil change and told the attendant that I had a bad experience with this company before and just wanted the oil change and tire rotation. I asked them to check my tires (which they never did because the whole report I got said "not tested" for all tire components). I picked up my car and got the report, but as I was leaving, I noticed that my key fob was broken (which it was not when I dropped it off) and when I told the attendant about it, he argued with me and claimed it was broken when I brought it in (which is 100% not true and he wasn't even there to ring me up the first time I was there!!!!) so he showed me to the manager. The manager claimed I must have had a broken key fob when I came (not documented on any of reports anywhere because it's blatantly untrue). I asked if they could help me fix it, and they said they wouldn't agree because then they would be responsible. I had a horrible experience here (and at every other Pep Boys I've ever been to) so I will be giving my patronage elsewhere from now on and never come back to another Pep Boys location ever. read more

I needed a full set of new tires and called pep boys after comparing prices online and noting they had the best local deal for the tires I wanted. I called to see if they had them in stock and same day installation. Che was extremely helpful. They did not have them in stock at this location, but he made a few calls, found me the tires, brought them to this location and got them installed the same day. Now, that's what I call amazing customer service! There was a price discrepancy, but I showed him on my phone what their website showed and he took care of it. read more