Took my wife's car in for an oil change and asked for a brake check. The store said no brake service was needed with pads at 50% wear all around. Two weeks later the brakes would barely stop the car. A $400.00 brake job at the dealer, rotors were shot. The store said "Oh yeah, that can happen, brakes can be fine and 2 weeks later...".Right. On the same visit they passed me back my $15 Pepboys reward card when the barcode wouldn't read. They couldn't have cared less. read more

After losing a windshield wiper in the snow I was desperate and could barely see through the windshield. Luckily I was right around the corner from Pep Boys in Salem. I entered the store and explained my situation to the staff in the front of the store. But I was kinda shocked when they said they didn't carry the correct wipers and no one else would either. He suggested I go back to the dealership. I have a 2013 Toyota so I was surprised they wouldn't have the right wiper. Next I went to grab an air freshener when an employee from the back, name Michael approached me and I told him the situation. Within a minute he had the correct wiper and I was more than relieved! Thanks to Michael I made it home in one piece. As for the other employees I'm not sure I've ever seen such laziness and disregard for customers... read more

I have tried to get to like this place. I left my car there for an hour and a half today and went across the street to run some errands. When I came back the car wasn't even touched. She said he got tied up. I understand that these things happen, but don't advertise that you can do an oil change if you can't even get my car in in AN HOUR AND A HALF!! Oh BTW I had an appointment that I scheduled on line with all my information. If you need a reasonable timeframe for an oil change, don't bother. read more

Disconnected Service advisors, not sure how they stay in business with only one AC tech. Had refrigerant refilled by who? Then when it blew warm air still, I had them look at it but not find anything but that cost an additional 35.00. Should that not have been part of 158.00 refrigerant install? I think I will stay away now. As of today 7/17 have learned from Subaru of America that there has been no access to the AC recharge port since 2012. So Pepboys had my car for a total of 9 hours and did nothing to it. Their regional Director said he would issue a refund, but I have not seen anything as of 7/17. read more

The price was ok. But omg is this the slowest service in the world. 2hours just to mount 4 tires. That 30 mins per tire. Now they are going to start the alignment If thats the speed they turn a wrench could be here all day. No sense of urgency in this place. 4 service writers. Looking at the walls and the phone ringing for 10 minutes. Probably hung up after that. Do they have a customer service supervisor. If so they have not done their job. read more

I went to Pep Boys for an oil change recently. I had never been to them for an oil change and I had a discount, so I figured I would give them a shot. I arrived 15 minutes before my appointment and was all excited that I would be in and out quick, as there was only one other customer. I was wrong! It took an hour for the oil change. I am no mechanic, but even I know this is a long time. I have had changed done other places in 30-40 minutes. The only reason I am giving it 3 stars as opposed to 1 or 2 is because of the nice general manager. He was very kind from the second I walked in until the moment I left. Good costumer service on that end - just not the quickest service! read more

If I could leave zero stars I would. Total scam shop. Quoted me $2,050 to fix my squeaking breaks. Said I needed all new rotors ,pads and calipers. And said the wire was showing on my tires and they suggested I replace them too. I took a look at the tires and didn't see bad wear so I questioned the rest of the quote too. Thank goodness I did! A shop down the road fixed it for $240 and said none of my tires looked bad and none of the calipers were bad. Just rear pads and one rotor needed replaced. $165 in parts and $75 in labor later my cars good for another 10,000 miles. Cost About 10% of the original repair bill!!! read more

MAKE THE JOURNEY TO A DIFFERENT LOCATION!!! Let me tell you...my car broken in Salem, MA and I like in NYC. I took the car there because I needed my tire changed. They didn't have the tire because it's speciality, and that's fine. They said to come back in the morning and the tire will have been delivered from another store. I came back the next morning. It isn't there. In fact, nobody seems to know where it was or followed up in any way. The manger knew multiple times what was going on and ignored the problem. This entire process took 7 hours, it popped again 2-weeks later, and nobody from Pep Boys customer service contacted me back about the issue. read more

Well first I dropped off tire to get new on rim the GIRL said no problem but it takes 4 hrs to be put on rim remember 4 hrs so left tire at service desk came back 3 1/2 hours later tire was right where I left it . Girl said I have no idea how long it will take . Bullshit talked to manager Steve he said can I help you explained , 15 mins later tire on car. 2 other customers walked out , if not for Steve That place would close But never go back again,people stay away!!!! read more

Went to Sunoco for an inspection sticker and the guy told me I needed a water pump and said it would be around 800. I wanted to get a second opinion so I went to pep boys. They Wanted to charge me 1800 for a water pump.. brought it somewhere else for a third opinion and they only charged me 780. Serious rip off! Look elsewhere before you settle here as an absolute last resort. read more

One of the most common service items you can do to a car is an oil change. I brought my wife's 2004 Honda in on a Sunday for a quick oil change. The brought the car into the bay, started the rotation of the tires and then it went downhill quickly. A 20 something young woman, service advisor came out and said they were afraid to remove the drain plug on the oil plan because they might not get it back in do to rot. This is concerning and I asked how much to change the oil pan. I had my laptop with me so I researched the part and found several priced between 50 and $80. When I received the quote, they said the total job was $600. I said no thank you and left. I looked up the exact part for the pan they were going to use and the part sells for $68, their price $180. I understand there is a markup but this was robbery. I brought my car to the local Honda dealer, had them check the oil pan and they found no issues with it. I didn't have time to stay for the oil change so I left. Went to the local Valvoline and again, they had no issues completing the change. Moral of the story, I would not bring my car back for service if they cannot properly diagnose an oil pan. They do not have quality service folks, stay away and go to Sullivan or some place else. read more

I'm kinda shocked. I just had one of the BEST customer service experiences ever. My car has been making noise and I thought it was the tire. I walked into pep boys because it's close. I'd normally not go to a chain but with what happened next I no longer see pep boys as a chain. I was greeted in super friendly fashion by Sandra and Destiny. They figured out what was wrong with my tire and repaired it in 1/3 the time they said it would take. No funny business and no hard upsells. When I need to buy tires I'll be buying them from pep boys. read more

So I made an appointment three weeks ago to have a trailer hitch put on my car. I show up today at the scheduled time and without even looking up my appointment I was just told straight out there was no room for me today. This was said rudely and matter of factly. I said that I have an appointment and do not understand why there is no way for them to honor that. I have my suspicions that the fact I am in law enforcement made me standing around their store, maybe something they didn't want. Message received loud and Clear Pep Boys and I will do you the favor of letting every Deputy Sheriff and Police officer know that our business is not needed at Pep Boys. read more

Just so you know, I made an online apt to buy 4 tires at the Salem NH location. I came in at 3PM, my scheduled time, and was told that they could not service my sons car before their closing time at 6PM. They said that online apts don't take into consideration how busy the shop is. I was turned away because they didn't have time for me and my purchase and installation of 4 new tires, even though I had an apt. I called around, and NTB in Salem NH said yes, come in, we will stay late to get this done. I spent over $600.00 on tires there and they were very nice. I can understand overbooking, but I wasn't even offered a discount if I came back the next day or the offer to stay late and get it done. I have taken my car to Pep Boys , but I will now drive out of my way to NTB for mine and my sons car. I will not recommend this shop eithe A Customer Lost Karen Cierri read more

I understand mistakes made by people because it happens... what I don't understand is the lack of training in customer service !!!! What a horrible feeling not to be heard and being pointed by the staff when at first you choose their place to fix your car :( HORRIBLE EXPERIENCE !!!! They should really learn how to listen and how to talk to their customers, and of course how to provide satisfaction !! I will never go back there again read more

Very happy with the service Deidra helped me and recommended the right things for my vehicle and situation and was kind, helpful and fast I will be back as it was Quick while I waited and they gave me a discount !! Thanks read more

Came in to have my tire patched, rear passenger tire has been slowly leaking air for a few days so I brought it in over the weekend. Payed, picked my car up, and on my way to work the very next day I get a "low tire pressure light"; checked the pressure, lo and behold my rear passenger side tire is low again (the remaining tires are fine). I honestly don't believe they even went near my car, it was parked in the exact same spot I left it in (which I just assumed was a coincidence, turns out it's because nobody serviced my car). Not only did I get charged for a service that was never preformed, but now I have to deal with actually getting this fixed in the middle of my work week. The representative I spoke with offered for me to bring my car back, but I really don't have time to drop my car off, and wait for it to not get fixed again. A similar thing happened with my wife's car and an oil change at this same location, but that's much harder to prove so we let it go. My advice, avoid this place like the plague. read more

I had an appointment to have an oil change and replace a tail light bulb. When I arrived for my scheduled appointment I was told they were running behind by at least 45 minutes and my appointment would take 30 minutes. I arrived back 15 minutes past the time given and waited another 30 minutes. A month after my appointment the tail light was out again so I called and was told that the tail light would not have burned out at quickly. No offer of assistance or any help at all. Don't go to this location, they don't care at all. read more

This was the worst service I have ever received. I went in for a tire change and was told it would take an hour and a half, so I left and came back after that amount of time. Then they kept telling me 10 minutes so I was not able to leave the store. 5 hours later I was still there!!! That's when they told me there were more things wrong with my car. I ended up waiting for 5 and a half hours!!! The people up front at the counter were very nice but there was definitely some sort of miscommunication between them and the mechanics. They ended up giving me a 50 dollar discount but I did waste my day there. I don't recommend! read more

My horror story at this PEP BOYS The People involved: -Jim (Sales team), Todd (Mechanic), Kenneth (store Manager), Christian (Mechanic clerk) The short story: My passenger side window motor/regulator broke and my window was unable to be rolled back up. I called this PepBoys and was informed by Jim that they had my specific window motor/regulator in stock and if I come now, they can install it that day. Jim told me to order the part online and do In-Store Pick-up. So I ordered the part for $65 and rushed to the store. The labor would have cost me $207. When I got there, I met Christian (Mechanic Clerk), who works at the front of the mechanic shop. I told him that I called in earlier and I spoke to someone on the phone. Christian kept telling me that I spoke him him on the phone (which was not true, as I spoke to Jim). I kept telling him that my Car Window Motor/Regulator broke and I ordered the part online. Christian completely ignored me. Took my keys and gave it to Todd (Mechanic). I then asked Christian, if he needed my Online order number for the part. He looked it up and found out that the part would arrive in 4 days and they did not have the part on hand. Within 5 minutes of handing my Key to Christian, I requested my keys back since they could not fix it that day. Christian got my keys back with a $50.00 bill that they tagged (electric testing). I asked Christian why I was being charged this, and he said Todd ran a full electrical testing on my car. I asked him again, why it only said "Window Broken" it doesn't say anything else. I ended up paying the $50 to get my keys back, which was a big mistake. I went into my Car, realized my car wasn't even touched. Within 2 minutes I went back to the store. I requested to speak with the store manager, Kenneth. Kenneth asked Christian why I was even charged this $50 fee, since I knew what was wrong with my car and I only needed the window motor/regulator fixed. Christian couldn't answer the question. Then Kenneth asked me why I even paid for it and blamed me for paying it in the first place. I told him that I was lied to and I thought it was part of the complete labor charge, until I realized they didn't have the part and they could not fix my car today. Kenneth said they could not do refunds on Service Charges. He can only offer me a free oil change or for that part to be deducted from my labor which is not true. I ended up calling Pep Boys Customer support. The person who picked is not in the US, there were babies crying in the background. He informed that the I will be contacted by a Area Representative (Who is higher than the store manager) within the next 24 hours. After 5 days No call yet. I ended up ordering the part from amazon and fixing it myself. AVOID THIS PEPBOYS at ALL COST!!!!! Christian (Is a liar) stay away from him. He has a nasty habit of charging fees to customers that shouldn't be charged. Jim never apologized for his mistakes on the phone. Kenneth actually blamed for paying the Electrical Service Fees. Todd (Shady Mechanic) will not test your car, but charge you for it. Jim (Sale rep) unreliable, he checked the inventory and told me he had the item in stock. I never got a call from the REGIONAL MANAGER. PEPBOYS IS A SCAM, AVOID AT ALL COST. This is the second PepBoys I have used and they both have scammed customers. Go to a Reliable Auto Shop. read more

Pep Boys is just another unethical, big auto service company that preys on their "customers." I brought my car in for a simple oil change, and I even provided my own oil, so I only had to pay for labor, and a new filter, which was going to be $20, but in the middle of my service, a Pep Boys employee told me that my signal light was out. I was surprised because I just had an oil change last month before a big, road-trip, but the mechanics at the local shop I used did not notify me of any warning signs about my signal light. I was also on the phone when the employee approached me, so I felt flustered, and decided to believe her. She said it was going to be $20 to replace the bulbs, and I gave her the green light. When I was about to pay for my service, I asked for more details about the signal light, and the Pep Boys employee said that one of my signal lights was blinking faster than the other one, and that's a sign that it was "going to go out." SHE TOLD ME that it "WAS OUT" the FIRST TIME, and then she changed her story to "it was GOING TO GO OUT." Pep Boys SOLD ME SOMETHING I DIDN'T NEED. Sound familiar? Also, she was BULLSHITTING out of her ASS because I knew one of my signal lights was blinking faster than the other one already, but it wasn't because it was "flickering" as in going out, but because there was an electrical connection issue. Of course, SHE DIDN'T WANT TO TELL ME that story BEFORE I had it done. She had to make it sound like my signal light was DEFINITIVELY dead. FUCK PEP BOYS AND FIRESTONE AND ALL THOSE BIG-NAME COMPANIES THAT ARE BLOATED FROM UNAWARE NEWCOMERS. Worst of all, when I asked if they put air in my tires, she said that they didn't LOOK like they needed more air. Well, I didn't think they LOOKED like they needed it either, but that's why PEP BOYS was supposed to CHECK IT. So, apparently, they didn't fucking check my tire pressure. All in all, DON'T GO TO ANY BIG-NAME auto services like Pep Boys or Firestone. Just find a good, local one that actually depends on good service to keep alive. I hope the $20 they charged me for the bulbs I didn't need was worth this scathing review. read more

Today marks the 6th time my husband's "check engine" light has gone on within a month. FIVE separate times we have gone back and forth from Pep Boys for what they say is yet another "plastic part" that just happened to break - along with another $200+ charge for fixing something. But "this light won't go on again!". F*ck this! I am so sick of them being nice on the phone, promising to fix the car, and then boom 2 days later the light is back on. What a bunch of hacks. My car was brought in to have my back blinker light changed, and OH WOW a "plastic part" broke and suddenly my engine was running at 100% over heated. Brought it back and they were able to fix it for $600+ - which was only after I talked them down $300 for "fixing my exhaust problems". Then gee, not two weeks later the blinker won't work again. This has never happened anywhere I've ever gone. It's not a fuse problem. AND of course they don't guarantee that work because I never asked them to check my fuses for problems.??? Whatever. I'm all set with this place. It's super close to my house and I don't know anything about cars so they fooled me and my husband for a while. Tonight we will actually find out what is REALLY wrong with the cars at the dealership. Don't waste your time or money - people are nice everywhere. Get someone who takes accountability in their work and then guarantees it. read more

Waited over four hours for a simple procedure I had made an appointment for. Apparently they forgot about me and only started working on it when I asked about the status for a second time, two and a half hours into my wait. So unprofessional and unorganized. Worst experience I've had at an establishment. Will not be returning. read more

Hubby woke up one day to find that one of his tires was completely flat. After patching it up with a can of Fix-A-Flat, it was discovered that he had a hole and most likely would have to buy a new tire. Since he was already approaching 60k miles on his current set of tires, he decided to buy a new set of four. After some calling around, he found out some Pep Boys had his exact tires in stock, as well as a deal that if you bought three tires, the fourth was free. Seemed like too good a deal to pass up, so we decided to jump the gun and go with that. He dropped the car off at around noon and was told it would take roughly three hours. The process actually wasn't too bad. We got a call about four hours later that it was done. When we went to go pick up the car, the staff was super friendly. I found out that the "free tire" was actually a mail-in rebate, not an instant rebate, which kind of sucked. So, even though I only budgeted $1000 for the tires, I ended up paying over $1200. Mail-in rebates are the devil. I have no idea why companies still do them. Anyway.... the issues didn't arise until the next day. DH noticed that when he was driving over 65, his car started to shake and pull to the side. He also saw that even though he SPECIFICALLY requested that they NOT use clip-on weights on the tires, they ended up using exactly that. So, the next day, we had to go BACK to Pep Boys to have his tires fixed and the weights re-done. They were good about it and fit him right in and we apologetic about it, but my pet peeve is that it shouldn't have happened in the first place. It was incredibly inconvenient to go down there with a 1-year old in tow, and the way that they returned his car to him originally was incredibly DANGEROUS. He could have veered off the highway, or one of his tires could have fallen off. Incredibly unsafe. I was disappointed, especially since as I mentioned before, staff was very polite and nice. Apparently, those two traits don't carry over to mean competent though. read more

I didn't like my trip to Pep Boys because I ended up spending $800 on tires and brakes. You could say that this boy wasn't to peppy when he left there. read more

Pep boys: Home of the 3-hour oil change. Home of the day-long tire repair. Home of missing catastrophic failures in your car's systems which they would have found if they ran the diagnostics they said they did. The list goes on and on. Making an appointment online does nothing; the time you requested for the appointment is meaningless, and the reason you fill out for the appointment is never conveyed to nor seen by the employees. Don't waste your time filling it out. In fact, in an effort to not waste your time, just stay away entirely. I have told myself numerous times I will never return to these clowns, and after my last experience I specifically joined yelp just to write this review - as a warning to you and a reminder to me. I won't make the same mistake again, and neither should you. read more

Had them put on snow tires and complete a balance on my Acura MDX. Went in without an appointment, they input my information and serviced it right away. No up-selling of services. Nice waiting area with TV desks and free wifi. Fair price, hour and a half (what I expected) and suv is driving smooth with the snows on. One opportunity is that when your car comes off a lift and is put back in the parking lot, the technician puts your completed folder on the service desk and there might not be anyone over there to close it out. Be proactive to get your receipt and keys, it may have cost me 5-10 minutes more in waiting. read more

Saving grace. While traveling on the 4th of July holiday, our car developed a whirring sound. The techs had all gone home, but a service agent diagnosed the issue and took care of it for our ride home. So very grateful! read more

WOW, wish I had read the reviews first. I bought four tires for my Honda for 700 dollars and they were ok with the install time. The also did an alignment and balance. As soon as I took the car on the highway I noticed a vibration that was not there before I brought it in. I called and they said bring it in so Wednesday I left it with them and went to the beach. Picked it up 5 hours later and they said they rebalanced and it's all good. Took it on the highway and it was like driving a washing machine on the high speed spin cycle. Done with pep boys I brought it to my mechanic to see if he could fix whatever they had done. He said there was at least one defective tire. So I go back to pep boys for a third time and tell them the continentals they sold me are defective and I want to replace them with michelins. They are the same price. Only problem is I have to pay them another 400 dollars because I drove on continentals. 80 dollars per tire for wear and 20 per for road hazard. My 700 dollar tires cost me 1100 at pep boys. Nice way to do business boys! Never again!! My situation was resolved by Stephen the service manager. He's a good man with true leadership quality. read more

I was going to give 2 stars but they more then made up for our long wait. I highly recommend this place they do good work and are thorough.

This is my second expirence here. I had to get 3 tires and a new battery. Just ask and you can get a 10% discount. She threw in an oil change too. I dropped my car off in the morning and got a call by noon it was done. The service staff is very friendly and helpful. They do try to upsell you on warranties but that is pretty typical for chains. $550 for 3 tires, allignment, and battery for a mid size car. Not bad. read more

Waited 3 hours to change a single tire. They assured us upon arriving that we were "next in line".

Don't doubt these ratings; customer service Evan is right on; sad for a national chain. Left car overnight bc their master tech needed to look at it only to be told the next day, the master tech need to look at it the next day...oh and the rep was sorry that I was given bad information and will do her best...sorry that I can't leave a no star read more

This place is bad! The people are nice, but they do really bad work. I got 4 new tires here and the car was driving funny so I brought it to the dealership and they told me wherever I got the tires from (pep boys) put them on improperly and they balanced them wrong and they were overinflated. So on top of having to pay pep boys for a balancing, I had to pay my dealership for a proper one. I bought the warranty on the tires so against my better judgement I brought the car back to pep boys for a slow leak in my tire. They claimed they fixed the leak (you know where I'm going with this don't you), but alas there is still a leak. So that means every time I have gone to pep boys for something, they somehow managed to screw it up! Steer clear of this place. read more

Guy at service counter was great as I couldn't find a sales person. The sales person was disinterested sent me to an aisle where I couldn't find what I needed and the other aisle was also a bust. I know nothing about cars. I will never come here again. Was just looking for windshield wipers and a bolt for my license plate. If it's poor customer service I dint buy or return read more

Pep boys could be the worst excuse of a company in history what horrible company i ordered a part for my car online and had them deliver to the store in Salem ma and it said delivery on the 4th because i needed the part urgently for my car i found the time reasonable i called on the 4th they say oh no its still in the warehouse in New York the guy says it will be here tomorrow, i go tomorrow they say o its in the warehouse in NY... are you serious they are in the business of wasting peoples time. I went to Autozone and they will have the part tomorrow morning.... Pep Boys what a joke never buy from them ever again...... Garbage. read more

The service here is awesome. The guys at the counter are more than helpful, they always come out and help me, even when its the silly pain in the butt things like wipers and bulbs. The service department has never overcharged me for unnecessary work. read more

I bought 4 new tires last week. When I went 60 mph, my steering wheel vibrated. I called them, they told me it's because of snow. They continued to vibrate. I went to Everett Pep Boys, and had them look at it.... first problem was they gave me two bad front tires that need to be replaced... 2nd problem - all 4 tires were balanced incorrectly... 3rd problem - they never did the 4 wheel alignment... read more

Worst customer service ever. I'd have given it a better rating if I had to only deal with the manager, Sandra. The GM, John was rude! He knew I was angry after being overcharged AGAIN and instead of keeping his cool, he told me to "Calm Down!". My blood pressure went through the roof after that!!! Every time I need to go there I make an appointment but it takes 1 to 1 1/2 hours for an oil change anyway. They don't follow my directives and they have hidden charges that I'm not told about before hand. I had a coupon for an oil change for $19.99, but my bill came to 36.99. How is that even possible? read more

I would just like to thank Pep Boys, especially the ladies. I am a bit embarrassed that I'm forgetting their names, but I will never forget how kind and helpful they have been to me. I have a 2005 Subaru that has needed work. For the past 2 years, they have been there giving me excellent advice on tires, brakes, leaks, and more. I would highly recommend them to all. As a woman who knows nothing about cars, I appreciate how they gave me honest advice. Thank you!! read more