Let's start right in. I made an appointment online a day in advance to have my tires rotated (free service!), my wheel alignment checked (free service!), and my oil changed in which I supplied the filter and oil ($12 NOT BAD!). I was sure to check an appointment slot with many free openings around it 12:30pm. I arrived on time for my appointment and was apologized to and told that things were backed up but they would get to it. There was one wheel alignment ahead of me. It happens, I guess, but why take appointments at all then? I chose to wait there for service as it's my only vehicle at the moment, and I did not expect to wait as long as I did. ... After TWO HOURS I approached the service desk again and asked when they thought they might even look at my truck since I saw some free bays in the garage as well. Mouseclicks, mouseclicks, mouseclicks, service agent excuses himself to the garage for a few minutes, comes back out and tells me they will move the truck into the bay. More waiting. Bought a turkey leg from the food trucks conveniently parked in their lot. Delicious. Bought a deck of playing cards from the neighboring Advanced Auto Parts to play solitaire with. Two more hours, and my oil was changed and tires rotated! Yippee! Something I regularly do at home in 25 minutes start to finish with a floor jack. Was informed they would NOT be doing a wheel alignment because of worn ball joints. Ok, I can accept that. Now despite the horrendous wait of FOUR HOURS for an oil change and tire rotation, this I can understand. No doubt, but after the appointment is where the one star really starts to fade to zero if that were possible. I noticed a grinding sound on the way out of the parking lot. Assuming it was an old rotor or old decayed rubber, I gave it a couple days while I ordered parts to complete the work to get an alignment myself. Parts came in. Jacked up my truck and took the wheel. To my surprise, the brake caliper was only held in by one bolt! For some reason, they had taken a bolt out of my caliper during the service and not put it back, hence the grinding and subsequent DAMAGE to my vehicle that could have cost me my life. I will NOT be returning to this PepBoys ever again. Beware! read more

Pep Boys - Damage caused by PepBoys - Auto Repair Near Me - San Antonio, Texas

I used to only let Toyota touch my car, but one day I found myself walking into Pep Boys on Walzem. Let's just say I'll never go anywhere else. The situation that I was in the compassion that I was shown and the customer service was mind blowing exceptional.. the manager of this location is of the utmost integrity respect and just a good person. read more

Jayleen and Justice made my experience seem less. They helped me out so much and were able to spot the issues with my vehicle that Autozone would misdiagnose. Anytime my vehicle has a problem I will be coming back here! read more

I called 30mins before closing on a Saturday night about getting my tire checked and she told me to come over even though they were closing soon. The two gentleman immediately went to work checking the tire and sure enough found a slow leak about 1/2" from the sidewall. They replaced the tire with same type and I was on my way in less than 30mins. All 3 employees were very friendly and helpful which made me feel comfortable. I appreciate everything they did so quickly. Pep Boys is fortunate to have these 3 as employees. read more

I've been here twice now and both have been positive experiences. The staff has been helpful and quick to complete the job. On my first visit I came in for a new battery, they were having a sale, and with installation it was still cheaper than Walmart or Costco. On my second visit, I needed new wipers. Without asking, an employee offered to help me find the right size and type and then again without my asking, offered to install them while I paid. It's nice to see this type of customer service still exists, especially in an automotive chain store. While it's not the closest auto store from my house, it's worth the few extra minutes of driving. read more

Stop in to have my car service with an oil change and inspection.....service counter Staff, Jonathan, was very polite and patient as I asked car service questions. For cleanliness I would say not as that isn't priority as the floors and doors have not been cleaned for awhile. The bathroom walls and floor was dirty and it felt greasy but I was in a car service repair shop.... just saying ya always can do better. Very efficient and timely as they sent me a text when my car was finished which was sooner then their time frame when I left the keys with them. Said 40 minutes done in 30 minutes. Professional is the word I would use when speaking with Jonathan their automotive service coordinator for the shop. Bravo Jonathan....Bravo. I'll be back when My car needs serviced. Thank you Andrew too he was the young man who took care of my cars service work. read more

Pep Boys - Just a oil change and inspection as I leave for road trip to Colorado soon. - Auto Repair Near Me - San Antonio, Texas

Pep Boys always comes though for us. Had a flat today and needed to get to a tournament. They did not have any open appointments, but the service team took the car in themselves and got us back on the road in less than an hour. This is why I don't trust anywhere else for tires and automotive repair. read more

Awesome service Very pleased with them, they took my car into the bay quickly and I'm definitely coming back read more

Went in to have back two tires replaced. We were told that the bolts were on to tight to be safely taken off. As we were getting in our car my husband noticed one bolt was missing from the tire and the rest were loose. We were not told this by the person giving us the keys back. After we requested they tighten them we were handed a nut with a screw broken it if. So we drove off with minus two bolts on the tire. $80.00 later it has been fixed with no word from customer service. read more

Pep Boys - Auto Repair Near Me - San Antonio, Texas

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I just got a service today so I guess we will see how the workmanship holds up!! Good thing is there is a great warranty on parts and labor. You won't believe it-- I got a same day appointment AND the service itself took less than an hour. I really want to highlight the customer service experience. Big shoutout to Charles and Chris for answering all my questions (and laughing at my jokes haha). Got my front brakes changed and rotor work done. The price seems competitive and the warranty def helps. What really cushions the blow of any expense, big or small, is the person who is delivering the news. I 100% see why Charles is in the position he is in. He looked for a coupon to help with the cost and even went over high and low options for getting the job done right. I felt like they were honest and didn't go too hard with upselling. I felt like he was mostly educating me so I could make my own informed decision with minimal pressure to spend a bajillion dollars. It meant a lot to me and I will definitely be back. Give everyone a raise! I want to note: My paperwork mentions that Jose did the work on my vehicle. So far, all is well. The noise is gone, so.... massive W for me. I was also impressed with the free inspection. Noted a lot of fun things for me to look forward to having serviced in the future read more

Great customer service from Ariel at the front desk and awesome service work from Elijah. Fast and easy transaction. Quick responsive times and honors their word and values customer time. Highly recommend! read more

Pep Boys what can I say, 4 guys upfront not doing anything like always, I ask if I can get an alignment they look at each other and say it's a 4 hr wait... Ok can I make an appointment... They act like they don't even want to do that!!! They didn't even have the courtesy to say " I can call another location" I had to ask them myself and still they had attitude!!! LAZY and RUDE EMPLOYEES!!! If I could I wouldn't give them any STARS!! Your response is useless there are others on here unhappy and still nothing is done with your employees obviously PEP BOYS MANAGEMENT cannot even straighten out the employees what makes you think by me sending my info is going to change obviously it hasn't from past bad reviews! read more

if I could give it less than one star, I would. Never, under any circumstances go to this location!!! Maybe it's Pep Boys as a whole or maybe it's limited to this location, I am not sure. I took my truck in for AC service. I was told that there was a leak l, had it fixed for $700. A short while later I took it in again for AC service l, I was told it was a leak. I paid $250. Two weeks later I took it back in for AC work I was told that it was a leak. This time they wanted to charge me $1300. I decided to take it elsewhere to someone who specializes in AC work. I was not only told that there was not a leak with that one of my belts was busted. This repair cost me $300. Clearly this is something that Pep Boys never bothered to check..One may ask why I continue to go to this location. The the answer to that is that it was under warranty. However coincidentally all repairs that were required were not covered by the warranty. Go figure. If you'd like to waste money and I have a bad experience, this is a place for you. But if you'd rather have your vehicle fixed correctly, take heed to my words and find somewhere else to go. read more

Went in today for two new tires. Spencer was very helpful and service was prompt! Got my car back fast. Will definitely be going back!

Came here to get a TPS replaced. Should've took an hour max turned into a 2 hour wait because the gentlemen had issues with dismounting my 22's. They were constantly walking around the issue, and even got irritated when I was looking visibly disturbed through the service window. The guy who was servicing said "he can wait" in Spanish I assume because he thought I didn't understand it. I Had to get a manager who clearly wasn't informed on the problem but she in fact dismounted it by herself. I don't like rating places based off staff because they can be different but the Employees walking around the issue and saying I can wait didn't sit right with me. The manger however was very responsive and professional, and fixed the issue. Had I not tried to contact her I would've been sitting and waiting. read more

Awful awful service. Took my truck in MULTIPLE times to have my ac fixed. Worked great for less than a year and about two months ago my AC had a leak. Took it and they couldn't find the leak. So I came back the next Friday on my day off and left it there for 5 hours for them just to tell me I have a leak in ALL 3 places they fixed. And now they want to charge me on top of my 933.36 another 480 dollars to fix what they already "fixed" don't come here. read more

My tire light kept coming on and I finally found someone who knew what the issue was. They took my car into the bay within the time frame they said they would and had it out within the time frame they said they would. They seem to have a system that works which is your basic first come first serve unless you have an appointment. They were honest about the tire issue when in fact I wouldn't have know one way or another if it was something serious which saved me a ton of money. The accessory store is no longer in the shop which I miss because I usually found something I wanted. If you need an honest, quick analysis of your car issue, this is a good place to stop. read more

Took my vehicle too get brakes and rotors looked at too see if they needed too be replaced or resurfaced. Told resurfacing would be good for rotors but needs new pads. Ok wife left it there we got notified when it was ready went too pick up. Got home wife said steering wheel shakes really bad when braking. Ok I said we will take it back and have them check it out. Made appointment they looked at it said everything looked good. I had them do an alignment check and all of a sudden front rotors are bad they claim it looks as if the technician cut them too thin. Was told they would have too talk too the manager and see what they can do. Heard nothing for a few hours notice they were closing at 6 I called and asked what's up. Still waiting too hear something from the manager but you can come pick it up. I get there In a few minutes i don't live far and when I walk in Hey I just spoke with the manager and will see what kind of deals we can give you. I said what do you mean your technician cut the rotors too short? Was told yeah sometimes it doesn't take on Toyota rotor's because of the material there made from but once the computers start working again I can see what kind of deals we can get you. Another technician walked in they asked her too get my keys and she said is that the one we cut the rotors too thin on and she said yes. So apparently everybody there knew that they messed up. I asked again why am I being offered deals and got told well it's a known issue with Toyota I can warranty out the pads and you just pay for rotors and labor I kept saying I'm not understanding why I'm having too pay it's your mess up. Then I get told ok I can warranty the pads and labor you just pay for the rotors there $180 each I can give them too you for $150 each and you pay that. Once again I said you admitted this is a known problem why was I offered resurfacing in the first place if this is a known problem why am I being penalized for something that shouldn't have been offered in the first place and you admitted you cut the rotors too thin. Finally I get an ok we will fix it no charge replace front rotors and pads My wife had too miss work the next day too get this done. I asked too talk too the manager he was conveniently not in but was told he would contact me when he got back the next day. It's been a week and haven't heard anything from anyone. Do not recommend read more

Go absolutely anywhere else. Made an appointment for a vehicle inspection and an oil change. I came in at the appointment time and they told me it would be another 30-45 minutes before they even took my car in which it probably took longer. I was there for an hour and a half and I had somewhere to be so I had to leave as soon as I paid. I checked after and they only did the oil change and never even mentioned the inspection so I wasted all that time just for an oil change. Could have gotten that done at any other place and it would have taken maybe 20 minutes max. Also why have he ability to make an appointment when it obviously doesn't mean you'll get seen at that time? Complete waste of time. read more

Thank you Thank you Thank you. I took my car in on a Sunday afternoon, so grateful that they could even take me in, needing to get the ignition coil changed out (or so I had been told). After checking my car Joel told me that it was not the ignition coil but just the plugs and the wires, a less expensive job. After they changed out the plugs and wires they showed me what had been wrong. So grateful for their honesty and professionalism. Joel and the mechanic who worked on my car are the greatest. I will definitely recommend them to everyone I know and will be a returning customer! Thanks again Joel, you are the greatest!!!!! read more

I scheduled an appointment to have tires and an alignment done. I live over an hour away and when I showed up they told me their alignment service is down. No call made to tell me I'm advanced read more

Made an appointment for an hour and a half later for an oil change. When I came back they didn't actually make the appointment for me. Andrew the Service guy made sure to tell another employee to mind his own business and not tell him how to do his job. And here it is an half hour after my appointment and they still haven't pulled the vehicle in to do the simple oil change. What an unpleasant waste of time. They finally resolved the situation by comping my oil change. read more

Great customer service! They were quick and professional. Being in a town I'm not familiar with, I just stopped at the closes tire place when I got a flat tire. They were awesome and took care of the flat!! Definitely recommend. read more

Because I live nearby, I've been going to this Pep Boys for the past eight years. Mechanics don't seem to stay long, so the great one who worked on our car last time might not be there this time. That said, most of the time -- really, most all of the time -- the work is done right. For routine jobs, I'd have no hesitation whatever recommending this shop. What prompts me to post this review is that yesterday I started the car (2011 Toyota) and saw the warning, "Check brake system." The brakes felt soft until I pumped the pedal 2 or 3 times. The brake fluid level was at Max. I tested the brakes in my neighborhood and they felt normal. Driving it a few miles, with a lot of stops, no problems. Back home I put on my OBD2 tester. It reported no faults. But the "Check brake system" light was still on. Not comforting to the dear wife. Truth be told, not to me either. Only thing that came to mind was air in the system. I had the brake fluid flushed two months ago (but only 250 miles ago; we don't drive much) at this Pep Boys. Maybe a bleeder valve got loose and was letting air in? So in the afternoon I took the car back to this shop. They put the car on the lift and found no brake fluid leaks and no damaged lines or hardware. About all they could do, they said, was to bleed the brakes. Which they did, and which turned off the "Check brake system" light and made the brake pedal feel normal hard again. What I especially liked is that they did this under warranty, from the flush two months ago. They could have said the car's brakes were fine after their earlier flush, that this is a new problem. But they didn't. Hats off to Pep Boys. The manager also told me if the brakes go bad again, I should probably take the car to the dealer. That's what I mean about this shop being great for routine work, but not for advanced problems. But that's OK. Most auto work today is preventive -- flushing transmission fluid, coolant, brake fluid, etc -- or replacements -- shocks, starters, oil/filters, etc -- and this shop will do them fine. It's large, clean, well lit. And the managers throughout the years have not tried to weasel a buck out of me. I've always been treated fairly. A good shop. Think you'd like it. read more

this place will be the place for my car fix from now on. the price is resonanble . my car had hard to start so i bring car to pep boy auto to check. at first they cost about 15-17 $ to check what problem . after they find out from battery bad and need to change new battery. the 15-17$ for check will be wave. love this place. if i find this shop before i bring my car to here for tire change too. because i just change 4 tires couple day ago at discount tire. my steeling wheel had shake after i change 4 tire there. :( read more

Quick, efficient service. Friendly, knowledgeable, easy to work with. They went out of their way to help fix the problem!

Had the part I needed. Fair price. Very attentive staff. Coupon for logging into their WiFi - bonus. Always love going here, faithful customer. Thanks! read more

Done with this chain. Scheduled an appointment for a state inspection on my morning off so I could get everything done. Took me almost 30min's to get there and, when I dis was told they wouldn't do the inspection because the ground was wet - seriously!? Well, according to them the "car might slide more than it's allowed. Not if the brakes and tires are working - isn't that the point? What's more aggravating is the mechanic agreed with me but still refused to do it. They have a massive, & empty I might add, parking lot to use so it's not as if they were doing this in traffic! They should post something or call and check with the customers who make online appts that this could happen! Complete waste of a morning off because, by the time I got home & found another place, I couldn't go w/o being late for work. read more

Always bad customer service at service center 3 guys there not one can give straight answer wait is always long slow and look like never want to add bro g more business then what already in-garage 3x they ask me to call e back another day and each tune I take my business elsewhere i will t fine those guy another chance lacking team management and read more

Place sucks. Two days, two appointments and they couldn't keep one or give an alternative on a resolution. Manager stands there like he has limited understanding that there is a problem. Waste of time. No stars. read more

These guys were awesome!! I blew out a tire and they stayed after closing to help get me back on the road for home! Thank you so much and really appreciate you going the extra mile! read more

mike is by far the rudest person i've ever spoke to. not sure what's up his a but it's sure far up there. worst customer service

Went in to have my brakes and shocks/struts checked. They were timely and didn't even charge me anything. Very polite as well.

I have never had such a bad experience in servicing my truck. I had had a slow leak in one of my tires for several weeks and finally decided to get it checked out. I arrived and was told it would be serviced within 20 mins. I had an appointment down the street so I said I was going to go to the appointment and would be back to pick up the truck when I was done. As My appointment lasted longer then expected so I did not come back for an hour. When arrived I noticed my truck was lifted in one of the bays still. When I went in I was acknowledged by eye contact and then immediately ignored by the service desk. When one of the servicemen came in, the counter guy asked if he had worked on the truck yet. The man replied no because he was told to service another vehicle and the counter guy said "well he's here to pick it up." At this point I realized that my truck had been hoisted up and forgotten about; and, furthermore, was still not spoken to about the lack of service. So the serviceman left and began to work on the truck. I proceeded to the waiting room frustrated. So the man finished and pulled my truck out front, which made me think I'd be out of their soon. Well apparently forgetting about my truck was not enough to make them pay any more attention to me. They messed around with numerous other paperwork. It wasn't until I continually stared at the counter guy that he finally said he was pulling up my stuff now for checkout. Without any offers of apology he paid full price for my flat fix and was ready to get out of there. However, the show was not over. Once I collected all of my paperwork I noticed the counter guy searching the key box and counter...They had lost my keys! After getting a manager, calling the serviceman who had left for the day, and search my truck 2-3x they finally found them. No comments were made until the manager handed me my keys mumbling a half-hearted apology. My 20 min service for a FLAT REPAIR took 2 HOURS! During my time there I heard one of the employees tell another employee--in front of customers--about being pissed off with everyone and another manager say that he didn't even know what was going on, which was apparent by him just fumbling around. Between the rediculous amount of time it took to get my flat fixed and the lack of acknowledgement by the stuff when they had screwed up, I was very upset. I will NEVER return to this pepboys. If I wanted that kind of service I would have gone to the Walmart auto center and got it done for half the price. read more

These guys were so wonderful and such a life saver. We were driving home to Corpus Christi from Austin and had stopped to get a snack at a gas station outside of San Antonio. As we were getting back on the on ramp to I 10 west we were cut off by a rageful semi and forced onto the median, at which point my tire struck a random block of wood, completely tearing through it. As it was 7:30 on a Saturday, all of the Firestones and discount tires nearby were closed, but luckily this pep boys was only 5 minutes away and open until 8. We were able to get the spare tire put on and aired up by the time we called them at 7:55 telling them we wouldn't make it there till right at 8 or a little after and they said they would wait. We got there at 8:01 and they were so nice and so quick to get a brand new tire on my ford focus, only taking 15 minutes or so and only charging me $84! Was so happy they were there for us in a time of emergency, allowing us to not have to drive 2 1/2 hours on a crappy spare at 50 miles an hour. I have no idea what most poor people have to do when they pop a tire on the highway on a Saturday night, but these guys have great hours, are super fast, helpful and nice, especially for having to work late on a Saturday night . Definitely recommend. Thank you Sergio and crew!!!!! :) read more