California, I-210, headed toward Toluca Lake and my front right tire blows out. It's late at night, so I had to wait until morning to find a place open on a Sunday to buy a new tire. Pep Boys in Burbank was open and I settled for two new Goodyear tires for $455. But during my drive back to the French Valley, my tire pressure light stayed on. Monday morning, less than 24 hours, the right front tire blew out again! While changing the tire to put the spare on, I noticed a cut on the inside wall that was perfectly along a seam. Clearly this was a defective tire and that's why the tire pressure light did not go off. I took the tire to the Temecula Pep Boys and Paul in the service department tells me he would have to get his manager involved. They decided that I ran over something and would have to pay for another tire. Unacceptable. I called the corporate office, made my argument and provided pictures of the tire as requested. Corporate calls the Pep Boys manager, who tells Paul to tell me that they will give me a new tire for half price, but I would have to purchase a tire protection plan for that tire and the other one purchased in Burbank in order for them to do anything. Although I was angered by the clear entrapment of the deal, I was going to do it. But then, as I followed Paul to his work station, he laughed out loud, which was clearly at my willingness to pay to replace an obviously defective tire. Immediately I paused the deal and called corporate back. After a 30 minute heated debate with upper management trying to get me to pay an additional $200, it took me having to finally state what I do professionally, before they agreed to replace the tire at no extra cost. I will NEVER use Pep Boys again. read more

Yes I was in a dire straight situation. My insurance company had dropped the ball with me. Looked on line found pep boys does it all. Came an got me an had me in the shop. Completed the Job the next day!! Found me good parts and had me out the door. Want to thank Brandon and Vu for all there hard work an effort. Thank you guys!!!!! read more

If there was a lower rating than 1 Star I would give it to this Pep Boys. Here is my experience: I called and made an appointment for 12:00pm to have a vehicle inspection performed on my late model Ford Explorer Limited Edition. During the phone conversation with Pep Boys Rep he told me that the vehicle inspection would take about an hour if I waited for it in the customer waiting area. The phone rep also suggested that if I wanted to leave the vehicle with them, they would have it ready by the end of the day. I informed the Pep Boys phone rep that I had things to do and preferred to wait in the customer waiting area for the car during the service. I arrived at 11:55am, handled the initial paperwork, and proceeded to wait in the customer waiting area for what I thought would be an hour. After an hour and 20 minutes and not hearing from anyone from the Pep Boys staff, I called the front desk from the customer waiting area and was told that my car was next to be worked on. I promptly walked up to the front desk and inquired as to why the delay; and one of the floor attendants told me that one of their workers was working on a brake job for another car. I asked the Pep Boys attendant why wasn't I notified that there was going to be a delay in getting my car finished and he said quote "I Don't Know". I could elaborate regarding my experience in this forum however, I won't. Suffice it to say, if you're interested in obtaining great customer service, interacting with staff members that possess great communication skills, and a high level of customer focused integrity; avoid this Pep Boys at all cost! read more

My car was having a stuttering problem, so I took it in the next day since I had class and work. I was worried since this has never happened to me before and I thought it was going to cost me a lot. Originally my price was a lot more than I expected, as a full-time student I could barely afford anything over $500 let alone everything I needed to fix my car. Brandon was super helpful in making sure I was taken care of and was able to afford the work that needed to be done. It cost me less than what I was originally quoted. I've been going to the Pep Boys for over 6 years and they continue to take amazing care of me. I greatly appreciate you guys and all that you so. I wish I knew the name of my mechanic so I could give him a shout out also, but thank you all for your awesome service read more

We come here often. My husband is a Coupon Hunter and finds Pep Boys discount coupons sometimes. He just HAS to find something to buy with them. We have had car service here as well. The staff is helpful and inventory is large read more

Just purchased 7 new tires from this place in a month. Arrive at 625pm everyone is standing around but 1 guy. I noticed a nail in my new tire and they can't plug it within 35 min what a joke. read more

After going to Firestone who told my father and I that my tire is done for and that we should just purchase a brand new one... we drove less than a minute away to PEP BOYS and they ended up fixing my original tire good as new!! For free! And said "happy New Years"! :) Very kind and reliable staff here. Made my day. I highly recommend pep boys- as they seem very trusted and honest. Thank you again!! read more

Came in for a battery for the wife's car. Israel the tech was super helpful. Super knowledgeable young man. I was gonna purchase it and install it myself. He told me that they could handle it. They took it back and made it happen very quickly. Great experience. Kudos to all the staff that assisted. Great job guys! read more

My initial invoice was for $535 for four new tires and an hour and a half wait time. It took three and a half hours. And my tab somehow ended up being over 600. I hate to get anything for my car ever because I don't know anything about cars and I feel like I get ripped off. I am still trying to find somewhere to get auto work done where I don't feel like I'm getting taken advantage of. read more

I made an appointment for 1:00 on Sunday April 28th . I receive an email confirmation confirming the appointment . My wife and I go to pep boys at 12:45 to only find out I don't have an appointment at all and they are booked for the day and I would need to make an appointment for another day . I don't understand why I can make an appoint online and receive a confirmation if they didn't have available appoints in the first place ! It was a serious waste of time . I might of still been able to get my breaks done at a different place but not anymore it's to late . * last time I got a synthetic oil change spent almost 100 dollars for spilt oil all over my engine plus they over filled it. My brand new drive way got ruined with oil . I just thought it was a fluke because that has never happened before but then this happened read more

Pep Boys - Oil drips from the bad oil change( spilt oil all over the engine and over filled it )on my new drive way - Tires Near Me - Temecula, California

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Today I was doing errands and found my tire had a nail in it. I only had an hour before a dr appt. I was desperate. The repair guys were going to lunch and they were going to put air in it and I was gonna come back. I was very concerned I would have a flat. So one very nice man that was putting air said you should have a new tire. The other 3 were only a year old. I agreed and asked ... now?? He smiled and said YES I'll do it now for you. I was so happy. Not only was it only about 30 mins but I got a discount!! Thank you so much front guys! and a very special THANK YOU to the man who did the tire change!! APPRECIATED Darla Orme A satisfied customer read more

Pep Boys has always been my go to spot for all things automotive. Their prices are a bit higher than Walmart, but I'd rather give them my money than that evil empire. I've been searching high and low for Castrol Syntec Blend 5W-20 with not much luck. I did find it here, but in the quart bottles. I'd much prefer the 5-quart container because it's easier to transport. But this Pep Boys does take used oil and oil filters for recycling. Their barrels are never full so bring as much used oil as you like. Just make sure you sign in. Big Brother is watching... read more

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Walked into Pep boys hoping to get my car fixed on a short notice. Jorge had exceptional customer service. He was very polite and super nice. I also met Sebastián outside before I even checked in. He greeted me with a smile and was also so friendly. Acts of Kindness go a long way. I will definitely come back for my car service needs. read more

We drive here from Corona because it had the part we needed for our hitch. On phone quoted different scenarios. When we went to pay the cheaper scenario is what they did but charged us the highest. Johnny made it right. And we paid the correct amount. Thank you Johnny for doing the right thing! read more

Take your money elsewhere. Bad customer service and horrible craftsmanship. Took my car here today for a basic tire job and left extremely disappointment. -Tires not mounted correctly to wheels. -Balance weights not glued properly. -Wheels scratched. -Paid for new valve stems that were never installed (money was refunded). -Tire sensors not reprogramed. -One tire low once I got home. Probably a slow leak. Everything that could possibly go wrong did. Should have looked up their Yelp review before deciding to take my business here. read more

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Thank you to my service advisor Kevin for being such an amazing human being. Kevin took his time to explain the process and gave me all the needed information for me to make the right decision for tires, rear shocks and alignment for my C-Max. He did a great job going over the different options. Gave me the goods and bads for all options and recommended a great way to save me time and money. Highly recommend Kevin at this pep boys location. Kevin I hope your hard work, great attitude and kindness is rewarded at work. read more

If you ever wanted to go to a place where you get a distinct feeling that corporate hates their employees and the employees hate corporate and maybe the customers too, this would be the place. Just 1% customer service would be 100% better. I have purchased tires here in the past, but this last set of oil changes left me certain that I would never go here again. They don't use the vehicle tracking system, your car takes forever, they had one tech working, and they barely acknowledge you at check-in and vehicle pickup. Changing the oil on either car took 3 to 4 hours, and I'm not sure how much longer it would have been had I not inquired. That said, they are great if you have a flat or need a replacement tire, but I'm not sure it's worth enduring the mystery of when your car will be finished or if it will even be done by closing despite your early afternoon appointment time. There are many better options out there, I think. read more

Jorge and team did an exceptional job accommodating my tire installation logistics. My schedule was very tight and limited but was met with practical options that solved my problem with quality work. Patience is key and I am very grateful for the above and beyond service. Much appreciated. Tires look and ride great. read more

Pep Boys - Tires installed by Pep Boys Temecula - Tires Near Me - Temecula, California

DO NOT GET ANY REPAIRS OR MAINTENANCE AT THIS LOCATION. Came in for a routine oil change. After an hour of waiting, I was informed that my drain plug was damaged and was told to go back to my previous auto shop that performed my last oil change. Went to Chevrolet dealer ship in temecula and explained my story. Chevy mechanics informed me that my drain plug had be damaged by pep boys BUT also, they had put in an extra FOUR QUARTS of oil, even though pep boys claimed to not have started my oil change during my one hour wait. Not only did they lie about the service they provided, they could have endangered me and ruined my car without my knowledge of the added quarts of oil to my engine. Save yourself the extra money that may be saved here and go somewhere MORE PROFESSIONAL and HONEST. read more

I take my car here for all my oil change and tire needs. This place would have a 5 star rating but sometimes the techs are rude and not to mention catch a little attitude at times. Other than that I am normally in and out within the hour read more

I went in today with a unique problem. Juanita helped me solve it by taking a look at my car and helping me find the parts! Talk about customer service. Juanita doesn't know but she touched my heart on a hard day and I am so grateful! read more

It didn't seem that they were able to handle a busy day. It was not explained to me exactly what I was being charged for and an estimated time of 1 hour turned into over 3 hours which their only explanation for that was "it's Sunday" and sent me on my way. read more

Went in to have AC system diagnostic and possible repair. Got a call back stating that the system was going to need to be recharged, costing me an insane amount of money for a recharge. Turned out my AC system didn't need a recharge, the tech told me that the AC compressor was running "weak and will need to be replaced" when it was time to pay. Why wasn't that explained to me after the initial diagnostic so I could deny the recharge and save my money and time, seems to me they knew that was the issue the whole time and recharging my system was completely unnecessary and costly. The tech also told me it was normal for a cars AC system to lose Freon over time, completely incorrect and if that was the case it wouldn't be like this in a 2018 vehicle unless there was a leak. They will be reported to the California Bureau of automotive repair. Wasted a lot of my money and time. Don't go here if you value your hard earned money. Will never ever go to pep boys again and will never recommend PEPBOYS to anyone. read more

I was kicking and screaming at home today knowing it was oil change time. I made an appointment, showed up a tiny bit earlier (they took my car right away), and the customer service was great all around. I will definitely be back to this location. Thanks for making something not so fun to do easy for me! read more

I finally had an opportunity to take my car elsewhere after Pep Boys worked on it and made it worse. I couldn't do earlier than this because life happens to all of us and these guys insisted they didn't do anything wrong and refused to admit their mistakes. They think that I'm after getting back my money but it's not the case. They can keep the money they took from me, no amount of money is worth the humiliation they put people through. The most important thing for me was to share my experience with them so people know what they're getting into with these guys. It turns out when they worked on my breaks, which is when everything on my car started to digress and it got worse, they used a part that was worped (damaged). That was the reason my car was making all the noise and not driving well. I took my car back to them at least 3 times and they couldn't figure it out or didn't want to figure it out or maybe they did but didn't care. The experience with them was a waste of my time and energy. They have no integrity in their work ethics. They gave me the run around and clearly showed they're in it for the money. I prefer to work with a company that provides quality work and doesn't lie read more

stuck on the freeway 3 miles away from there pep boys, tried to call a hour before closing and they stopped answering the phone after one call and said the place was closed. read more

Had a very bad experience with the location in Hemet, almost decided to never give pep boys another chance. Called the Temecula location and spoke to Salvatore Chiappara and totally redeemed pep boys. Very friendly over the phone so I decided to go in person to check out a deal on tires. Met Sal in person, what a great example of superior customer service, got my business back from the poor service in Hemet. Thank you Sal for the excellent service! read more

Pep Boys - Tires Near Me - Temecula, California

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Rigo and his staff were all amazing they replaced a tire for me that was installed incorrectly elsewhere . He ordered the tire and the following day they installed it. read more

I will never come here again. Making an appointment is pointless. They do NOT honor their 30 min guarantee. They told me an hour to 1 1/2 hour wait tops. I decided to just deal and wait. It's almost been two hours and I'm still waiting. GO SOMEWHERE ELSE. They are leaning all over my car and multiple people are sitting in it with no protection down! read more

Pep Boys - Tires Near Me - Temecula, California

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So far...slow...had a 9am appointment...it's 10am and nothing has been done other than up on a lift but no technician anywhere near...

WARNING! -Worse Customer service EVER - TEMECULA STORE #800 BREE is a terrible floor manager, she lack the skills that you need when working in retail she should consider a new occupation. I went into the store to to pick up a web order, first of all she could not find, and after 10 minutes she finally found it, but did not know how to process it. I told her that I had paid for it on line. she had no clue... During this time a Customer was waiting to pay for merchandise and he got frustrated and just walked out, it was unbelievable how she just ignored paying customers. After 15 minutes she then called her GM Daniel, they then started to argue about what time he was doing to be in the store, he then hung up on her. she called him back and asked him what time he was going to be in the store, and he could not give her an answer. I couldn't believe how terrible the customer service was at this PEP BOYS , I have shopped at PEP BOYS for 30 years and I have never seen this lack of customer service. Jeff the Service Manager called me,but was covering for BREE and DANIEL, and had no real solutions to their customer service issues. he just said "well I don't know the conversation" what a cop-out Go to a different SHOP this one is TERRIBLE all the way around Retail and Serivce read more

I called a day before to set up an appointment for tires and a service to ensure they would have all the parts needed to ensure my truck would get done. I showed up at 1:30 for a two o'clock appointment to find out they never ordered any of the filters my truck needed.i was told they would not be able to get them even though I called a day in advance to make sure they would have them. Now they did order my tires and after 2 and a half hours got them mounted. The total time for an oil change and tires was almost four hours even with scheduling an appointment. That was enough to make me never want to go back to pep boys again but today they sealed the deal. After driving my truck home 3 out of 4 of my hub caps are missing because they were not installed properly. I would not trust these guys to even put air in my tire. read more

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Customer service over the phone was crap. I spoke to a Jeff and a Mark who would cut me off mid sentence when I was asking about parts for my car. They eventually would just brush me off and transfer. I'm a girl and I don't know much about my new car (Mercedes) compared to when I had my Honda. It may be just light bulb replacement, but customer service is still customer service. They don't have it here. read more

Frederick have a good costumer service. He is very helpful and informative. I have a question about my tires he answered me with honesty.

I used to take my car there for service. Things like wheel alignment, AC repairs, etc. Not anymore!! They charged me a full alignment price after they find out that I need to replace my lower control arm. Normally, other places will notify you about things like this ( damaged control arm, damaged shocks..etc ) before they charge you for the alignment. I ended up installing the control arms myself and took my car to Sears across the street for alignment instead. read more

What kind of auto parts retailer closes at 5 pm on a week day? Or any day for that matter! Serious let down !

Am not from the area and unfortunately blew one of my tires on my way to a work cite in Temecula. I couldn't miss my work meeting, but all tire shops would be closed by the time I would be done!! So relieved I found this place! The tire size I needed was mostly out of stock and it was too late at night to get one transferred from another store- bummer. However, Israel and Rudy took care of my tire replacement quickly as I had a long drive home. Big shout out to them both. Thank you! read more

This place is an absolute scam. So unreliable you can't even trust them to do an oil change for you. They literally only reset the car to make it say you have oil but didn't even put any into the car. If they think they can take advantage of you, believe me, they will. STAY AWAY!!! read more

These folks are awesome! Israel replaced the batteries on my Mercedes key saving me MILLIONS, lol. AWESOME AWESOME AWESOME!!!

Extreamly bad service, waited 3 hours to get an oil change and was turned away due to a leak , yet they went back to check and then said it may be head gasket? Then said they aren't too sure? Then was turned away because what it was too late ,maybe closing time I suppose, I will not return the next day to get my truck properly diagnosed I will take my business elsewhere !!!! read more