Stayed Friday Oct. 17-19th 2014 Beautiful room we stayed in on the Tuscany side. Huge hotel with many, many amenities. Ate breakfast at the Biscotti both mornings. Presentation of the food is gorgeous . Service was good on Saturday, but Sunday slow. Restaurant Menu; tends to be very pricey for what you get, sides are an additional cost. Buffet was offered @ $30 per person- we opt'ed out, but it looks very inviting : TONS of gorgeous food! Bimini Steak House, delicious & fabulous! Not much for gambling, so we shopped during the day on Saturday at Legends Outlet & Summit Outlet (Meadow-wood Mall) Overall enjoyed our stay. read more

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Great hotel and casino. It was the perfect 1 night get away from the Bay Area, CA. And we left with more money than we came with so that makes it even better. I prefer this hotel over the bigger and more popular, Grand Sierra hotel. Peppermill was perfect for our stay. We came for the sports betting, and to play at the tables. My favorite table games are baccarat, roulette, craps, and blackjack. And free drinks while you play! Woohoo! Hotel room was nice, but we weren't in there other than to sleep. Didn't get a chance to check out the pool but I'll definitely be doing that next time, maybe we'll have to stay for more than 1 night. read more

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Great fun, safe and friendly It would be nice if they had a phone app, that you could get directions , too your room, restaurants etc

I came to the spa here and I had the best massage I have ever had by Fran. She has been working as a massage therapist for over 10 years and it was completely amazing how I just melted onto the table. The Quite room is my favorite place here but please don't pass up a massage with Fran. She's amazing and I Highly recommend!! I will also say that when I came, I came with a friend and she also got Fran after me and she LOVED her massage as well. Overall I recommend the Spa if you want to unwind and destress. read more

This rating is for my massage therapist Nate. My second time having him. By far one of the best massages I've had. He's professional and good. I've had others and they weren't as good. I will return read more

I've never received a free room after my 10 years of playing here. Altogether I've probably lost 20,000$ here and I am still only a bronze member. I emailed them the other day regarding comps being short for playing a straight binge of 10-15 hours, and saw they only had me on the system for 6. I recieved no response after telling them to check their cameras through email. To make things worse, they are bad at recording your losses. I looked at my loss statement and only the slot machines track you on point, I only play blackjack tables. They do not keep track of your losses, so let's say you go in with $10,000, or even win that amount altogether over the year and cuts you even, they wont track that all if you buy in a few hundred here and there, so coming tax season you will get taxed for you going even at the end of the year. I was playing my biggest hands today and the bartenders kept sending me sparkling water(2 times) even after changing waitresses by moving tables to avoid it happening again. Order a vodka red bull all night and you will see what I'm talking about. I have no complaints about the staff, cool people and not to brag but I'm very well known. It's just sad to see my card at bronze due to poor tracking after being such a loyal customer and losing everytime and I'd have been taxed for my winnings if I broke even. I even bring friends to gamble here instead of GSR or Atlantis, the only sure way to get a high tier card level is to play slot machines. Not cool at all, I cant imagine how much comps I've missed out on. Good place to have friendly dealers, and staff, they are so good I tip 80% of my hands. Just not a place to go if you want to play cards and get fair comps. read more

We checked in on Friday night and checked out on Tuesday. After we came back from dinner and went to our room, the toilet was making a loud buzzing sound. We immediately called front desk and was told the engineer will come up to our room. I called back again after about 20 mins because no one showed up. There was 3 engineers showed up and said the water was not refilling up that's why. It was around 1 am but sounds like there was construction going on on top of our room. Monday and Tuesday was worst. It was too early in the morning when the construction was being done. What I don't understand is why put a client in a room where a construction will be done on top of it or next to it?. It doesn't matter when you have flyers in each room about the renovation. Maybe you should do renovations far from your guest room. Can you imagine having a suite room with renovation going on that so loud?. read more

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The service sucks at this place I think management needs to take a look at who they have hired here because these folks could give a shit about the customers it used to be a lot better back in the day read more

You can't go wrong if you dine here! The choices are extremely exceptional, and the portions are awesome!

The Peppermill is my favorite Reno casino. I prefer the Tuscany Tower, but the the regular tower rooms are so much more convenient from the gaming floor. Staff is friendly, and the rooms and casino are upscale and very clean. Every visit there are new machines to play. Their Spa is a wonderful indulgence, but definitely plan ahead and book early! I love Cafe Milano for their low key dining, and their prime rib and burgers are delicious. We almost never venture off property, but we do like the jacketed baked potatoes at Ruby River across the street. read more

Just visited the Peppermill the last couple of days to beat the CA cabin fever. When visiting Reno, we usually opt for the Peppermill as it has everything you need in one place plus we take advantage of the players card rewards with the free nights on occasion. However, this last stay was a bit mediocre starting with check-in. The representative was courteous and definitely took her time to take care of us despite the long line behind us - I appreciate that. Was looking forward to the spa suite upgrade (charges applicable) but unfortunately they were sold out; instead we get upgraded to the tuscany tower suite with a pool view. The room - completely awful! The room is overwhelming with decor, no lighting what so ever, and small! The bathroom feels bigger than the actual room (not literal). Called downstairs and explained we were not satisfied with this upgrade, after all it is not free. There is an ever higher cost to upgrade to a bigger room which we did not mind to feel more comfortable. My partner does the switcharoo downstairs and was told the additional charge upgrade would have been free had we not called over the phone instead of in-person. Why would someone even say that? Somehow they were able to comp the additional fee despite the comment but the catch was that it was a smoking room - WORST decision ever! At that point, the experience was far from seamless and a big waste of time. Now for dinner, we ate at Océano in the past and was delicious! But this time, we just wanted a quick bite to get the night started so we chose Cafe Milano - I will post a separate review on their business page but that place = trash. Did not take advantage of the pool as they were at max capacity - make reservations! Also, there is currently no valet available. As far as COVID, social distancing is not really practiced but masks are required at all times and I noticed employees cleaning around. Overall, it was an okay trip and definitely will visit "The Row" over the Peppermill for our next trip for the array of things to do especially during these times. read more

Clean & Classy (Tuscany Tower). I can only speak to the Tuscany Tower. I also highly appreciated the self check-in and check-out allowing me to avoid the crowds and wait. I also love being able to not have to touch the casino floor yet able to have access to the entirely of the resort; including the arcade. read more

As always....fantastic. Best resort casino is Reno! Great rooms restaurants and casino!

Why 4 stars? Was my first time here and was very impressed. Place was very clean, staff was welcoming and I had the chance to eat at two of their spots. Food at both was good but obviously high priced. The room rate was good, bed was clean and comfy. Shower was hot and had good pressure. I will be making another trip out to Reno and will be staying at this spot. Just need to save up for food :) read more

Where do I start? I've been coming here for a week nearly every month for the last three to four years. Was invited by email to upgrade to a Florence Suite this week and it was a great decision. From Valet to Front Desk and ordering room service, top notch customer service all the way! The Terrace Bar is great for a drink and 'Small Bites' while gaming, seated around the Bar. Servers there also unmatched. Also, Biscottis Cafe has very tasty meals and attentive service. Looking forward to the rest of the week and will endeavor to try Bimini Steakhouse for the first time. Perhaps it's having to care, that makes Peppermill Management ensure my stays are stellar each time! Thanks again! read more

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Best resort/casino in Reno, stayed on Xmas, got upgraded to the Tuscany tower rooms , the employees are the friendliest in Reno .. clean, bright, million TVs around the casino, and HUGE... Restaurants are top notch. Easy parking. Our new place after normally going to GSR or Atlantis. Atlantis hit the bottom for some reason. read more

Our room was outstanding we had a Room in the Tuscany tower, the Tuscany sweet. Beautiful View from the 16th floor and great amenities including a Jacuzzi tub and shower and TV in the bathroom (although I admit we didn't use it for TV). The pool area is beautiful with a waterfall in the middle and a waterfall cascade cascade off the ledge. We went to the Milanos restaurant there and the food was really good... Too much food for one person. Split a meal for sure. One thing I didn't like was that most of the people who helped us couldn't manage a smile on Bing it's the hospitality business and in the middle of the Covid crisis you would think they would go out of their way to be kind and friendly. Kudos to Irma who was just lovely, kind friendly funny and no I'm not a friend of hers. She is the benchmark of what service and hospitality look like. We will definitely be back next time we're in Reno. read more

Peppermill Reno - View from our room. - Casinos Near Me - Reno, Nevada

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This hotel and casino is one of the nicest ones in Reno. Big Selection of slots and lots of restaurants. The kids love coming here in the Summer. The pools big and fun to hangout around. read more

I've got a strained relationship with the Peppermill, and it goes back a long ways, but my last visit may be a road to fixing our relationship. Prior to the relatively recent addition we checked in, enjoyed the location, shopped for Christmas gifts, and wrapped them in the room. It was a nice getaway close to the shopping that we liked to do, and this is about 15 to 18 years ago. About five years ago we checked in due to having an early flight the next day, but it proved to be anything but restful. The front desk gave another guest, who had consumed far too much alcohol, a key to our room. So, we contact the front desk, he leaves, and we attempt more sleep, figuring they'll be some sort of apology in the morning. Now remember, we're heading to the airport to fly across the country and there is not a lot of time. They guys at the front desk did nothing. I'm thinking they might have wanted to say, 'thank you' or please forgive my mistake, or something. They didn't offer me anything, and so I have conducted my own private boycott. I've not been back to the Peppermill in years, until the other night. There was a banquet that I went to, and it was a nice event. It was in the Capri room, the table was set very well, and the servers did their job in a professional fashion. It was a three course meal, starting with a spinach salad. The main course consisted of a piece of salmon and chicken served next to rice with a carrot and a piece of broccollini. The desert was an apple tart. Now remember, this is a banquet, and all 300 plus people were getting the same meal. It can't be easy to have all of them come out the same, tasty, and looking good, and so please know that I thought the food tasted good, looked good, and was served well. In Reno there are a number of very nice, efficient, clean hotels to choose from, and after nearly two decades it's time for me to forgive and move on. The banquet I had the other night was a nice opportunity for me to do that, and so I will now, again, consider the Peppermill for my Reno needs. Hopefully you'll never have my 'in room' experience, and you're banquet may be exactly what it's supposed to be. read more

Peppermill Reno - Chicken and Salmon. - Casinos Near Me - Reno, Nevada

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I can see why this is aaa 4 star diamond award This is reminiscent of the Venetian hotel in Vegas Italian galore, air smells lightly of fragrant perfume, which some may find to be sickening. Standard room here is only 1/4 size of Venetian Even with small space, the ceilings is not too low or popcorn filled. Rather framed by a nice dark crown molding tray. Heck even the TV is also granted with the same molding. Guest floors are decorated with paintings like a grand Italian palace. Then you see the wierd non handicap friendly access stairway on a floor. Bed is wonderful at stiffness of 7/10 Bathroom shower is adorned with blue marble like back tile splash. Quality amenities. But no free water like all other hotels in Reno I stayed at. Standard room is super small and just big enough for a king bed and had a view of the parking lot... Yuck But TV was playing scenic Italian photos slide show get get that ugly parking window view out of mind. So far this has got to be Reno best casino hotel to date. read more

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Had the best time ever. The rooms were comfortable and nicely decorated. The one restaurant we went to was really good. And we won enough cash to cover our entire 2 week vacation. We will definitely come back in the near future. read more

Definitely the best card room in all of Reno. Very nice people very good service. Good action games. I will definitely be back.

Nice hotel and staff! I actually came here for work and decided to stay here. This place is huge!! There are plenty of restaurants and things to do here. It was almost too big and I almost got lost lol The Milano Cafe here is pretty good since they have a wide selection and are open 24 hours. The rooms are also nice and the room service for breakfast is perfect. I loved the omelette and biscuit I ordered. If anyone is looking for a resort hotel, I recommend the Peppermill! read more

After working years in the hospitality field (restaurant owner, trainer and inspecting restaurants for one of the major brands) items I look at to form my initial expression: Service & Cleanliness, this hotel exceeded in both categories! Spotless and well lite! Front desk upon check in : Toma was fantastic (energy, politeness and knowledgeable Excellent people skills) Pool: very well maintained and the staff again was excellent ! Shout Out to Briana who helped me thru the menu and drink recommendations! Remember my name and how I wanted my drink when I returned the next day I extended my stay twice because of my experience! Shirley and Angela did a great job as well at the front desk when I needed to extend my stay! Plenty of employees at the pool and casino floor to make sure customers complied with face mask requirements My last visit to Reno was 2012 but I will stay here again and will highly recommend to all to stay here when they visit Reno Alan Preston 7/21-7/25 read more

10/27/18 - It was our second Annual Girl's Weekend and although we did not stay here, it was a very good evening, we all had fun!!!! I am not a gambler, but managed to put $40.00 in the Wheel of Fortune, and got $42.00 + back. I did notice that when you ask for a drink it comes back rather slow. They were getting great tips from gamblers, but slow coming around. Some people gave up and went to the bar and got their drinks. None of the ladies won any money, sorry to say. Their was one complaint and my cousin ordered a light snack from my favorite restaurant at the Peppermill--Cafe Milano; to my surprise the snack was really light for almost $18.00. It looked like she got two crab Rangoon's and two egg rolls, for almost $18.00; that was a rip-off for sure. Last year we actually ate dinner there and her whole meal was only $14.00 + tax. read more

The main casino space and public areas of the Peppermill are nice. However, much of the outside space is old and many of the rooms other than the main towers are in very old buildings that badly need exterior renovations. The interior of the room was nice and clean but certainly not "luxury" - certainly not worth the premium you pay to stay here. The front desk staff seemed very disinterested in customer service and more interested in cycling through guests. Overall, a very disappointing stay. read more

Changing my review after a second visit. Stayed in the Tuscany Tower. Much nicer. I highly recommend going on a weekday because there are less people and more friendly staff. read more

We stayed here over night after a soccer game. My son left behind his pillow. I submitted an online claim form as soon as we realized it was missing. A day later I received an email from the lost and found department from Julie Yoshida telling me they found it and had already shipped it back.. free of charge. This was great customer service! They went above and beyond and really made my sons day to get his pillow back! read more

Spent six nights at the Peppermill a week ago for a conference. This place is really good. A very nice resort casino, very clean, and most importantly such friendly, and gracious customer service from all staff members. Now for the most important topic, food! I only ate at three of the several different eateries they have. The first was Biscotti's. The food at Biscotti's is excellent! I recommend the fish and chips, prime rib sliders, and buffalo wings. Second was Oceano which is a sushi/seafood restaurant that offers all you can eat sushi as an option. We ordered a bunch of different sushi rolls and all were excellent. Only knock on this place for me is that my favorite nigiri sushi, maguro, was not very good, but my second favorite, hamachi was! Lastly, the Sports Deli, located near the sports betting was the best of the lot for me! We had the NY sub and pizza and both were outstanding! I'm a simple guy and this place was perfect for me. I would've eaten here everyday if not for some planned dinners offered by the conference. Almost forgot, they have a very nice fine whiskey bar. My boss bought me a very nice 21 year old Redbreast (I know how it sound but it's Irish whiskey lol). As far as the hotel itself, like I said, excellent service and clean. My only complaint is that the shower was like fine tuning to get the water temp just right. I'd also like to give a shout out to anyone who was staying there during our conference as there were several "networking" nights in some of the rooms and not a single noise complaint! Thanks! If I'm ever in Reno again Peppermill will be my choice for sure. read more

BEST HOTEL IN RENO. Amazing pool area with frozen drinks at the bar. AMAZING ROOMS. Tuscany tower is elegant but all rooms are exceptional! DELICIOUS restraunts all over. INCREDIBLE spa holy crap!! Only hotel in Reno I'll stay at read more

I have stayed at this resort a few times, and I am blown away by the service each time. I call the front desk, and I get friendly service. I text the concierge number, and I get quick replies. I go to the business center, and the young man there politely helps me. I meet a staff member at the elevator, and they answer questions professionally. The overall effort to make guests feel welcomed and taken care of is really appreciated. Thank you to the team at Peppermill for a great stay. I will be back! read more

Peppermill, I hate you. Call to confirm and ask for a roll away, yeah no roll aways in the towers. Only kings in an event room block, I booked the room for 4 people. There response is, "that is for fire code, not sleeping arrangements." I will remember this next conference i plan. read more

Pretty bad and kinda sad, actually. If you stay more than a day, you have to request that your room be cleaned. Otherwise, it won't happen.... EVER! I guess think they are keeping COVID-19 at bay. Had to go through a chain of folks to request that the room be cleaned. I spoke with a sympathetic manager who told me we were "supposed" to be informed at check in that this was the policy now. We were never told at all. There is a small card on the bathroom counter that advises you of the policy. They should supply a magnifying glass to read it. read more

Peppermill Reno - This is how we were informed of the new housekeeping policy. They should have provided a magnifying glass to read it - Casinos Near Me - Reno, Nevada

It's really 4.5 but 5 it is. Two minor knocks...it is Reno and the prices are Vegas'esque for food and drinks and 2) While we got free rooms I still despise the $30 resort fee. If you think we are going to gamble enough to give us free rooms then why the tacky fee? Other rewards places we have usually waive it and honestly when we stayed in March it was waived but I digress. Both of those were not earth shattering though. The good: This place is nice. Especially for Reno. Not Vegas big, but good size pool. Rooms are quite nice. Tuscany rooms are the nicest but regular tower rooms are just fine and clean. Bed is comfy, pillows are decent not spectacular. Tuscany tower is a little bit of a walk from the casino/restaurants but closer to the pool. We usually do the Peppermill Tower since they up-charge for the Tuscany side and we don't spend much time in the room. Our 3rd floor room overlooked the pool and was nice. Plenty big, clean when we arrived (no dust) and big flat screen TV. BTW, no room service unless you ask. We only stayed one night so no biggie for us. Check-in was only 2 people working but the line wasn't terrible so it was about 15 minutes (on a Thursday - 1'ish). Dining options are pretty good but pricey. We ate at Cafe Milano for Breakfast. I had the B-Fast burrito and the wife had French toast. Both represented the cheaper options on the menu and with a soda, coffee and tip it was $50. That said, both were good and plenty of portions. Service was fine, and our waitress was nice but it did take a while to get our food. Sports Deli has really good clam chowder bread bowls for $7. Plenty filling. We haven't tried the upscale places in a long time. We will at some point though...I love a good steak. Side note - If you can (make reservations though) hit up Ruby River across the street. It is not the best steak you will ever have but it is the best steak you will have at that price. Gambling. You win some, you lose little more. I get it. I won't write a super long whiny post about not winning. That said, we played a lot and didn't lose much...to the point it was fun and we felt like we got our enjoyment out of it. Drink service was out there enough to make sure we were happy, mostly. Occasionally it felt like no one was around. Only went to the bars twice and both times the bartenders were nice and prompt. As for the whole pandemic cleanliness (if that is your thing). No Valet. There is a non-intrusive temperature check as you walk in. Every other machine was turned off. If they weren't it was because they have plexi-glass between them. As an introvert I love this, as a smoker I like it as well as I don't have to worry about someone else getting all Karen like from smoke smells. All the staff had masks and gloves on. I saw them cleaning machines some but wasn't looking out for it either. Lots of sanitizer stations all around though some were empty at times. Tables have 3 seats per table and no smoking. Every dealer change they change cards, wipe the table (dealer side) and were very good about using sanitizer. We don't wear masks and am not bothered by people who do or don't (I know, mask shame me) but much more patrons wear not wearing than were wearing (if you were wondering). That's enough of a book for now. read more

Just wanted something I can eat restaurant to not come here. They change their Island buffet into an employee's lounge. Their excuse is covid, but all the employees are walking around with no mask. I think all the casinos got together to only open to restaurants that serves buffets and raise the prices to double the amount they used to charge before covid. So if you need a buffet and have the money to spend $60 per person you can go to the Atlantis or Grand Sierra. But if you want to eat them go across the street from the peppermill to Ruby River if you're in the mood for a steak and lobster go to Cal Neva. If you're in the mood for prime rib go to gold dust. read more

Definitely a beautiful resort to stay at while in Reno. I can see why they rank an AAA Four Diamond resort. Great service from check in to check out. Checked in late on a Sunday and checked out on a Tuesday. Both times checked in person and had pleasant experiences. You can check in/out using a kiosk if you prefer. I did have a few issues but doesn't effect my rating. I booked a 2 complimentary night stay in the Tuscany tower suite through MyVEGAS app (80,000 gold coins going currently as of June 2021) so only had to pay resort fees. Total 41.55 US per night. My helper Brandon checked us in and said that they were booked at capacity and had an event that would have to split our stay. So he comped us $50 food and beverage credit for the inconvenience which I later used for breakfast and gelato at Biscottis. Other than that friendly staff and great ambience from the interior decor to the suite room and pool. Gives off Las Vegas hotels Bellagio vibes. I stayed at the Tuscany Tower which is all suites. I really enjoyed the whirlpool jetted tub. However, it did smell of chlorine water. The outdoor pools are amazing. They are heated at just the right temperature. The entrance is close to the Tuscany Tower. I would say a bit far if staying at a different location. They were open from 6 am to 10 pm during our stay. The smaller pool opened at 6 am and the bigger pool opened at 8 am. Played at the game lab which opened at 9am. It has a good variety of games. Had a $10 voucher received upon check in. I also gambled since they had a promotion for new players. Up to $100 back in losses. I don't gamble a lot but this was a nice incentive to play and not have to worry about losing a lot. But knowing if I lost, I would be reimbursed. But I actually was in the positive so didn't have to go back to redeem. Overall, great place to stay and check out when in Reno. read more

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When I booked our room at the Peppermill, I saw the photos online for what must have been the Peppermill Tower. The rooms looked nice & light and clean. When we arrived, our room must have been in the Tuscany Tower. The furniture was dark and seemed very outdated and gaudy. The first room we were given smelled of cigarette smoke (not the hotel's fault - there was a non-smoking sign on the table), so we asked to be moved, which only required a simple call to the front desk. Someone came up right away & moved us to another room - same gaudy furniture. Other than that, the bed was comfortable, and since we were only staying on night, was sufficient. I had previously visited the casino and was very impressed at the modern decor, so was surprised that the room was so drab (in my opinion). We ate dinner at the Oceana, and the food was good & plentiful. read more

I came here for a fashion show. I was highly impressed with the fashion show hosted here. The Peppermill has a nice large area upstairs with plenty of room. Plenty of space for tables, clean restroom, good amount of staging, etc. read more

Peppermill Reno - Chicken meal - Casinos Near Me - Reno, Nevada

Checked in at 3:00 PM for a patio room in the Tuscany tower. It is now 5:15 PM and we are still waiting in the lobby with our 3 kids after a 4-hour drive. I asked the front desk multiple times what is causing the delay. First, they said the room is waiting to be inspected. Then, now they are saying it is being cleaned. I am very tired, disappointed, frustrated, etc., just waiting for the room to be ready. This property is supposed to be a 4-star AAA resort. Oops... that was back in 2017. (Sigh) However, I just wanted to give a big shout out to Dan E. (Director of Service & Excellence) for seeking us out and really making sure we were taken care of. He stayed with us and went above and beyond to make the situation a bit better. Although we still had to wait for our room, it was nice to know that our issue was not ignored and resolved with every available resource at that time. Thank you, Dan E. ! That was a 4-star AAA experience. read more

Briana by the pool has the best guest service, she is knowledgeable about the property, sweet and attentive we love her. Here for girls trip tradition had her last Year and she was just as great in '19 read more