I am very happy with the service I just received from Petersen Plumbing! Scheduling was a breeze, as I didn't have to wait forever like I have with some other companies I have used in the past. These guys were very professional and explained everything clearly to me. Dustin and Jay tackled my leaky toilet in no time and managed to get my old faucet working smoothly again! Hooray for competent and efficient plumbers you can trust! read more

I highly recommend Petersen Plumbing Services. They are both friendly and very professional. They did a great job for me, and I will use them again! read more

In April, we used them for the first time to clear a clogged shower drain and sink. Did the inspection of the issue for $79 and told me it would cost $479 to repair. We agreed. It took a couple of hours to repair and it was done professionally. Based on that good work, I called them again just 3 months after our first job to assess a leak under the bathroom sink. He assessed the problem immediately and had it repaired in under 40 minutes. Price tag? The same $479. Coincidence? I think not. I couldn't negotiate with them. It was $479. Asked for a credit to my charge to address this arbitrary pricing. No substantiation for it. No response as yet. Will report back here positively if this is addressed to our satfisfaction. read more

Quick to come out after I called. Very thorough in terms of describing the different opinions I had to tackle the problem. Discovered another issue I didn't even notice that may need addressing. Straightforward with pricing and timing. Would work with this team again! read more

John showed up same day today and fixed my plumbing issue quickly and effectively. This is my second time using Peterson Plumbing Services and they will be my first call next time I have an issue. Also professional and neat! read more

John was great! He came down to our restaurant within 30 minutes. A real class act as well.

Ben is a rock star. When our hot water heater broke, Petersen Plumbing went to great lengths to get our system replaced. I appreciated their knowledge and all of Ben's experience in helping us make the right decisions. They honored our service contract which was set up last spring. we are very happy with the results read more

I had a sump pump issue after the recent storms in our area and connected with John @ Peterson Plumbing. He offered to connect via a video call to troubleshoot the problem and offer advice at no charge prior to setting up a service call. I showed him the sump pump via FT and he suggested a simple fix which appears to have solved the issue. John's honesty and willingness to help was greatly appreciated. Will be putting Peterson Plumbing in the contact list for future problems. read more

Stay away. We requested a plumber to come by our house to give us an estimate on several jobs. 1. a tankless water installment 2. changing and installing a kitchen sink and faucet 3. repair a shower For every estimate that was given the cost given was significantly more than the other two estimates we received. In addition, the plumber that came out took no more 20 minutes to survey the job and write the estimate and demanded $285 check read more

Had a blocked line from the house to the street. I had not used Petersen before but they were local so I gave them a try. John showed up on time with a friendly smile. He listened to my suggestions on what the problem might be and immediately went to work. The work was done quickly, cleanly and the problem was resolved within 30 minutes. I would definitely use them again. read more

Taylor, the owner of Petersen plumbing has been such a wonderful person to work with! I am a realtor in Marin County/San Francisco and I am always so happy to refer the owner, Taylor, to my clients and friends, and even if he's busy or booked, it's worth the wait! He has helped me out even with last minute, emergency requests and always with a smile on his face! He charges more than some others, but you get what you pay for! Taylor is always so professional, it's white glove top notch service start to finish which is rare now a-days. read more

John and team are amazing. I woke up to text messages from the neighbors that there was flooding on the street below our house where the main water line is connected and was able to get ahold of John right away to come look the same day. He showed up and assessed all of the potential areas where the water was coming from and then started verifying the theories until they found the culprit. It turns out when we had a fence installed one of the footings broke the water line and the fence team didn't fix it with the proper equipment. John was able to source the right parts within and hour and dug out tons of mud to get the pipe fixed and water back on for us! He saved us, you can't even tell they were here after finishing up. Highly recommend read more

Our kitchen sink plumbing line was backed up and John from Petersen came out in a couple hours and fixed it incredibly well. We're very pleased with our experience. read more

RIPOFF!!! They said it would be $80 to come out and check my tankless water heater and give me a quote to repair it. They came out, said it's not working and would be $500 to diagnose. They opened it up, and said it needs to be replaced and would cost $5500. They were pushy to agree to do it ASAP. I tried to get the water heater company to provide a replacement under warranty, but they hadn't mentioned that it was under warranty and didn't get the necessary info while it was open, so they would have to charge again to do that so I can't get a warranty replacement. I called 2 other plumbers who charged nothing to come out to check it and quoted $3600 and $3200 with no pressure to agree immediately. Stay away - these guys are a huge ripoff. read more

For urgent plumbing issues, we highly recommend Petersen Plumbing. We called in a pinch one evening, and they sent someone out first thing the following morning. Also, unlike other companies who use 3rd party dispatchers, someone from their direct team answered immediately and quickly booked our appointment. The team was extremely responsive, professional and detail oriented. read more

My family and I recently moved to Sausalito from Monterey. I have had Petersen Plumbing, John Beard, handle several big and small jobs for me. He is unequivocally the best plumber I have hired, anywhere! In addition to other smaller items, John has installed a sump pump, RO system, and even fixed a water main into my house that was causing restricted water flow and was obstructed by a bougainvillea tree. Since my house was part of an HOA (Home Owner's Association), there was sensitivity among the homeowners about keeping the tree alive. John went the extra mile and helped me devise an SOW (Statement of Work) which I submitted to the HOA and John then repaired the water main, perfectly and kept the tree alive! The end result was that my water pressure improved from 48 PSI to 82 PSI. Every time now when taking a shower, I notice the difference thanks to John's work. I originally spoke to Taylor who is a principal in the company and he, too, was an outstanding professional and helped us with a sump pump inspection on short notices I give Petersen Plumbing 5+ stars. They are the best and I highly recommend their services for all of your plumbing needs. read more

We had John out to install our new dishwasher and toilet and he did a fantastic job. He was highly knowledgeable and answered all of our questions. He did a clean job, and wore a mask the whole time which was appreciated. read more

We recently contacted Petersen Plumbing to provide a quote on a (long-overdue) new water heater and re-piping project. Taylor (owner) was extremely responsive and arranged for John to come out to our home the next day. We were very impressed with John and his professional, thoughtful approach to the project. He thoroughly inspected the entire system and gave us several recommendations for how to achieve our goal (upgraded piping system and efficient, hot water on demand. He worked quickly and throughly to get the job done and at a fraction of the cost quoted by other local companies. We highly recommend Taylor, John and the team at Petersen Plumbing! read more

Our water heater broke this morning and flooded the garage. John was quick to respond and provide us with clear options of how to proceed - educating us to make the best decision. The team was thoughtful, polite and well-spoken. I'm glad we have someone so trustworthy in the neighborhood! read more

John came out to our house and spent several hours solving an intractable fawcet problem that others could not! Amazing work to get a 40 year old fawcet 'working again'. He also rebuilt our toilet and fixed the leak. I'll be using John for more work for sure! read more

Just had Taylor Peterson of of Petersen Plumbing Services in Mill Valley perform a plumbing service at my home. I was very impressed with his professionalism, efficiency and good-natured personality. He got the done right, quickly and for a reasonable price. I would strongly recommend that anyone who needs plumbing services contact Petersen Plumbing Service. A satisfied Mill Valley homeowner. read more

We were overcharged by hundreds of dollars for the work they did and they never gave us an itemized bill or returned phone calls or emails. read more

Dustin and Jay are excellent technicians. We had a major issue in January, after all of the storms. Dustin and Jay made us one of their priorities in the midst of all the emergency service needed all around the area. We were so impressed by their professionalism and friendliness. When we ran into another issue just last night. I called Dustin this morning, he and Jay got here just a few hours later and fixed it with no issues. Not only are they extremely professional, they are also such nice people. I feel lucky they are my 'go to' plumbing service. read more

First of all, I want to mention that a Best Buy purchase turned into the installation from Hell before I called Petersen plumbing. I will buy from Best Buy but never have them install anything again. John from Petersen answered the phone. When I told him the situation, he made room for me that afternoon. He appeared and spoke professionally and was very cordial. He assessed the situation in very short order and within an hour, not only had a new gas line installed, but handed me the hardware necessary for Best Buy to just get their job done with no hassels. I want to comment John for his friendliness, professionalism, attention to detail, and timeliness. A job well done! read more

Oh my goodness Petersen Plumbing has come to my rescue several times! They've been responsive, quick to diagnose the problems, and willing to go above & beyond every time. In the past few years they've fixed major pipe leaks and replaced an aged & defective sewer pump - and always with a pleasant demeanor and explaining the situation and cost options upfront. And most recent visit during shelter in place, John was prepared with mask & gloves and very careful and thoughtful about time spent at my home. I'm very pleased with their service & will always call them for my plumbing needs! read more

Excellent company with outstanding craftsmanship. Juan took on a complex job and delivered a masterpiece. This a professional company and you can take them at their word. I needed a full blown Pelican Whole House Water System installed, comprising four separate subsystems to obtain unparalleled water quality for the family home. Over the course of two days, Juan ( Master Plumber ) worked hard and very efficiently to install the system. Juan worked like a true craftsman checking with Pelican et al to ensure he did the right configuration. He left our home with an absolute masterpiece of work. It works above and beyond our expectations. Thank you Juan and Petersen Plumbing Services for your excellent work. read more

Excellent service and really kind and caring team. This company came out on an hour's call and took care of a gas leak that ended up taking all day, and they even came back in the morning to ensure the water heater could be turned on. Highly recommend. read more

On time , very knowledgeable ! Dustin showed up and worked the magic..installed a commercial grade garbage disposal with a ten year warranty parts and labor can't beat that. Way better than a mega store unit ! read more

Our main drain backed up and we needed to get a clean out as soon as possible. We saw the wonderful reviews on Yelp and decided to go with Petersen Plumbing in Mill Valley! They came out to our home in less than 2 hours and were professional, fun and got the job done quickly. They explained everything they were going to do on the phone with my husband and went over it all again when they came out. We were very happy with the service and will definitely use again and highly recommend. Very knowledgeable and professional Thank you for the great job! read more

Called in the morning and left a message for a toilet overflow. I was called back late in the day. Made the appointment, was an hour late with an additude. Decidided to go with a different plumper. read more

Highly recommend using! They are responsive, prompt, courteous, and went above and beyond to get the job done at a reasonable price. John did an excellent job! I won't call anyone else the next time I need plumbing services. read more

Taylor (the owner) was knowledgeable, helpful, friendly, and honest about price, timeline, and the scope of work. He talked me through my issue, and it felt like he was truly invested in solving the problem for me. Would highly recommend Petersen Plumbing and Taylor specifically to anyone looking for a plumber! Friendly, fair, up-front, and exceptionally knowledgeable. Will definitely be using them again! read more

These guys are awesome! Super professional! Right from the moment they answered my initial call to quickly getting the job completed, they were great. They were clear about when they would arrive, arrived promptly, and did the job in a professional friendly manner. I couldn't recommend them more! read more

Excellent service. We've used Petersen a few times now. Recently we reached out to Petersen to address issues with our water heater. John came out the next day, and explained our options and the pros and cons, giving us lots of helpful information. The next day we had our new water heater installed. Amazing service. We also had some other work done on our pipes. John was thorough, and offered to clean up some junk that was left behind by another contractor in our crawl space. Highly recommend Petersen Plumbing. read more

Putrid water streamed onto my kitchen floor from my washer on December 22nd, right before Christmas. I called my home warrantee company, and the soonest any of their plumbers could come out was January 5th! We could not use our kitchen sink or washer, AND, it smelt like sewer. After calling 3 or 4 other plumbers, John and Daniel came out at 9am the next morning- on time, and the problem was fixed in less than half an hour. Not only that, but they also explained why it happened and how we can try to avoid it in the future. Needless to say, no one like to call a plumber, but if I ever need one again, Petersen Plumbing is who I will call. Thanks John and Daniel. You saved our Christmas! read more

We moved into a new home and water pressure was almost zero. We called John on recommendation from our neighbor. He sorted out the problem quickly and service was awesome. Now we can enjoy a nice warm shower in our new home. Thanks John! read more

Outstanding service. Taylor responded quickly and professionally to my request for service. Took care of everything I needed and I would absolutely recommend. Petersen will be my go-to plumber from now on! read more

Taylor was awesome, took care of all my plumbing needs at a fair and reasonable price. I highly recommend him!

Called Petersen Plumbing for a clogged sink and they were able to make time to service the issue in less than 24 hours! Taylor (owner) showed up himself to unclog the sink and was able to fix the issue quickly and was extremely professional. After he finished fixing the sink he answered any plumbing questions I had about my new house and also showed me how to turn off my houses gas in case of an emergency. I would highly recommend Petersen Plumbing Services to anyone in need of plumbing services! read more

Crazy expensive and overpriced. Seemed to create a lot of unnecessary work to drive their hours up, which at $250/hour is ridiculous.