Use the store few times . But the grooming crew is the best specially Melanie , very professional with a friendly approach. I trust my dog was well treat and the job was great! read more

Been getting my three (now two) yokies groomed in the Carmel Valley area of SD for fifteen years. Every time I was able to find a groomer I liked who knew their job they left within a year. Finally tried Petsmart at La Jolla Village again after about three years of terrible haircuts at numerous other places. I gave them a picture off the web of what I wanted....Alexis and her crew did the job perfectly. One of the girls is difficult to cut because she always lies down. They were patient and professional with her. Both dogs look GREAT. Thank you. read more

Everyone here is super nice and helpful. I take my dog here for grooming, Banfield, and boarding/playtime. My only complaint is that they are severely understaffed at the Pets Hotel. Never drop off or pick up if you're in a hurry. I've waited 20+ minutes just to get to the register/desk and then it takes about 10 minutes (depending on how efficient the staff member is) to get my dog checked in or out. read more

The store associates are always nice, pet training staff are great and the store is always stocked. The hotel is nicely set-up and do a good job keeping large and small dogs in separate day cares, but had a couple negative incidents. 1. When I picked up my dogs from their hotel stay (in the best room they offer) some of the toys weren't returned and never found. Their bed blanket was returned with a strong urine smell, which made me wondered why they left a soiled item in their room during their stay. *My dogs also came home with kennel cough. My dogs weren't associated with any other dogs before their stay so they definitely caught it during their stay. When I called the Hotel to inform them they refused to consider my request for reimbursement or assistance in covering the high vet costs to treat both pets and would not entertain my request to inform other pet owners who had pets there at the same time as mine to inform them a dog had kennel cough. Who knows how many other dogs were infected and infected others. 2. When I picked up one of my dogs from Day Care another parent was picking up his dog too. Both were fawn pugs. The hotel staff switched our pets and forced a too small harness on mine. Fortunately, I was there to catch them, but never took her back. read more

We frequent PetSmart locations all the time. This particular location is okay for pet products. The vet at their in house Banfield Pet Hospital seems knowledgeable but he seems to scare us into getting a lot of services and meds our dog doesn't need. We have been to a few other Banfields and this is the only location we seem to spend over $600 each time we go. We are on the Banfield plan and don't spend much at any other location other than flea/tick and heart guard stuff. I would avoid this PetSmart's Banfield unless you got money to spend on things you don't need! read more

The location is very convenient. Plenty of parking spaces. Clean environment with knowledgable staff. I get the food and pet needs for our dog, bird and fish from here all the time. I can do a lot of my other shopping from the surrounding stores near by.Their prices are reasonable too. read more

Signage here is really confusing. Where is the actual store? Their sign led to the Pet Hotel and the actual store is nowhere nearby.

Too bad you have to give a star rating in order to comment. I would have preferred zero stars. The customer service of all the staff we encountered in the pet hotel including the store manager was horrible. They are rude and absolutely incompetent! I just feel bad our puppy had to stay with them 3 days read more

Review for the PetHotel: I made a reservation with some girl 1.5 week before we were taking off for a wedding in SF for the weekend. The girl told me to bring my dog's up to date shot record and food if we wanted. So we get there 15 min early and give them our paperwork. The staff member turns us away because our Bordetello (sp?) shot isn't up to date. I was confused because my dog got the shot in March when we first got him. What Petsmart FORGOT to tell us is that Bordetello shots has to be updated every 6 months! So my dog got the shot 7 months ago and they still turned us away even though we had to take a flight right after we dropped him off. Even if it was totally their fault for not telling us AND they wont admit him if he were to get the shot at Banfield (vet next door) because he'd have to wait 48hours before getting admitted! WTF?! I have been to 3 Pet Day Care places (includinf Furry Tales on Market St) which only requires shots theat are 1 yr up to date. These people didnt even apologize for their mistake!! I was just at the vet 6 days before coming in where I would have got the shot only if I knew! Total bullshit!! These staff members are NOT nice, not even reasonable. The place looks descent enough but there were WAY too many dogs. It was soo crammed in a tiny room. We ended up going to Furry Tales and they were super nice to accommodate my dog in such short notice. There were about 5 dogs his same size so plenty of room for him to play with and 3 staff members. We were able to make it to our flight but only 5 min to spare! read more

My experience was similar to Steve Ls. We selected the Petshotel because we had to find a place on short notice and figured that they would be reputable. We found comfort in them having an on-site vet in the event that anything should happen. We dropped our dog off on Thursday evening. I called late Friday afternoon to check up on her and was informed everything was okay. However, early Saturday morning we were contacted by the Banfield Hospital within the same store about our dog who had diarrhea. My wife and I both downplayed the diarrhea, since we assumed it had been stress induced. The more we minimized it, the more the Banfield representative built it up going from "diarrhea to diarrhea with some blood to mostly blood." They insisted that they wanted to run tests. After giving them the go ahead, Banfield said they'd get back to me as soon as possible and that they were thankful that I would let them run the tests since they were so worried about my dog. I informed them that I would be coming home earlier than I had planned from my vacation and that I wanted Sunday boarding and grooming canceled. They said they'd pass the message on to the Petshotel. Hours passed and neither my wife nor I were given a return call. I attempted to follow up with them, but got no answer. Frustrated, I called over to the Petshotel to see if they knew anything and was informed that "She was fine and resting in her room." Irritated, I asked about the early pickup and they said that they hadn't been informed, but that they would do their best to have her ready. I was also told that she was prescribed a number of medications and that my veterinary charges totaled $280. They attempted to have me pay for everything over the phone on the spot, which I refused, saying that I would handle it in person. I arrived around 8AM this morning as discussed previously. They brought her out partially wet, but not as if she had gotten her exit bath. It seems they just washed her legs and rear, but didn't give her the full bath that was included in the stay. I then inquired about her beach towel that I had left as a comfort item. This was apparently in some locker area, not in her kennel. In an attempt to explain why, they claimed that it had been washed; however it appeared that it had been stored the entire time rather than kept with her. I was then handed a bag with two types of antibiotics, doggie anti-diarrheal and a food supplement in it. I asked about each of the medications that were prescribed and no one had any answers about any of it. Banfield was supposed to hand off instructions to the Petshotel staff, however once again there seemed to be a communication breakdown. I was then told that someone would contact me later today and walk through the medications and their usage. After getting home, I had to empty the contents of each bottle to count the remaining pills to see that she was indeed given her medication the night before and am apparently expected to continue medicating my dog without doctor instructions until hopefully someone reaches out to me and explains the why I am giving my dog each of these medications. As if all of this wasn't enough, when I went over my bill, I found that the nightly rate was for the "dog atrium" which is the generic boarding, not the suite that I had in my reservation. I had requested the private suite so that she'd be more comfortable in a quiet, less stress inducing environment--so much for that. The only reason this review is a two is because of how it was handled from here on out. I recapped the whole scenario with the manager on duty and they waived all of my veterinary expenses including the medicine, saving me roughly $280. I was also able to recover my last day of expenses since we picked her up early and apply their first time customer discount. As a result, my total was $105 rather than the $400ish that I was looking at when I arrived. My dog is happy to be home, but is completely exhausted and has been sleeping at my feet all day. This store has a lot of potential; however communication to the customer and internally between the different lines of businesses is abysmal. I'd be very wary of bringing any dog here without asking extensive and explicit questions in the future read more

just one example.... that this place is a total rip off... Safeway plastic poop bags 90 count for 6.99 and pet smart is 9.99 you would think that Pet smart would be way less expensive.... but they are a rip off so I would suspect everything at pet smart is a rip off.... and then Amazon is 14.99 for 900 bags..!!!!!!!!!!.. amazon will put pet smart out of biz.... pet smart is simply crazy to price everyday items like this.... will never ever buy anything here again read more

This is a review on the pet hotel. We had been taking our dogs there for at least 10 years and always had great experiences. However, during our most recent stay, we had a horrible experience. First, please note, the 2 dogs are young and healthy. One was receiving medicine for minor skin allergies. We brought our own food and scheduled individual play time for them. When we arrived at the end of the stay to pick up our pets, the staff seemed confused and took forever to bring our dogs out. Then, our dogs were extremely ill for the following week, 7 plus days. They were throwing up and had diarrhea. Some of the stuff in their vomit was not what we had given to the staff to feed them. In addition, the medicine that one of the dogs was supposed to receive was given back to us with the wrong amount of pills so it was improperly administered. When we contacted the store, we were offered a free visit to their vet. However, after several conversations with management, though they were very apologetic, they continued to advise they didn't know what happened. This was extremely disturbing. How do two healthy young dogs get that sick and you don't have any idea what happened?! Obviously there was a major error with regard to something they ate which would have been given to them or they were not supervised and they got into something they shouldn't have. Again, both dogs were extremely ill, not just one of them. We always bring their food with simple instructions and they were scheduled for individual play time. So, it appears the staff was grossly negligent in feeding them and/or supervising them, as well as supervising their own employees if they actually didn't know what happened. I don't usually write reviews but if I had read a review like this, would have avoided this place. read more

this is seriously shorty's second home. i love their petshotel. the staff is so friendly and they took fantastic care of him for a long weekend when i had to go to a wedding. we've also been through their beginner training with yvonne and it was so helpful. she really showed me a lot in terms of controlling the leash and giving commands. and of course shorty loves the bag of treats we always inevitably leave with. read more

If I could give zero star, I would. Someone STOLE my leash inside the store. It is a shame!

I would NEVER board my dogs at this PetHotel ever again. 1) I am not sure what they fed my dogs (I suppiled the food) but they will not eat their food any longer - 3 days since boarding and they will still not touch their food one of which is prescribed by their Vet. 2) When I picked them up I was told they were in Grooming, she did not indicate they were finished and were waiting in grooming for pick-up leading me to believe they were still being bathed (even though it was an hour after my scheduled pick-up) I clearly indicated my frustration with this and she still did not clarify they were finished and waiting instead she called for a manager. 3) My girl is on medication which I do not believe was given to her for a couple of reasons: the medication count did not reduce, I had to wait before I could leave since the medication was locked up and only the manger has the key and she is on a break somewhere. 4) They supposedly bathed them and yet there was still a spot on the girl and she still had it after the bath, his ears were still filthy when I picked them up. 5) They had to search for the 2nd bed I provided which clearly indicated they apparently did not use it - it took them 15 minutes to find it. This is the most inept PetHotel I have ever used (previously used 4 different locations). Stay far away from subjecting your dogs to this location. read more

The store is clean and very centrally located with a great selection of items to choose from. However, the staff is not very friendly, the manager included and especially the blond fish lady. I asked the manager a question last time I was in there and the first thing out of his mouth was "We close in 15 minutes." I work in customer service and am very aware of the hours of business and would never be in a store after closing. I think the employees of the store need to work on the customer service skills because a bad review goes way farther than a good one. Also, note to people that take their dog to the doggie day care. My friend trained there, said they leave the dogs in the cages not taking them out like they are supposed to and sit there with a squirt bottle squirting them when they are playing and feel like they do anything wrong. She worked there a week, said the place was awful and quit. read more

Horrible customer service thanks to the grooming department. My appointment for my dog was supposed to be at 12:30pm. But for whatever reason, the grooming department had us down for 8am. I specifically remember our phone conversation and how I requested an appointment at 12:30pm. I did not appreciate how the groomer, I think her name was Breanna, tried to put me at fault! She did not own up to her mistake and was not apologetic at all. The only thing she offered us was to: 1) wait and see if someone doesn't show up to their appointment. Then, we can take their time slot. I felt like this solution would have just been pointless and a waste of time. I was not up for waiting around since I had things specifically planned for this day. Or 2). Reschedule for next week. In the end, I chose to reschedule and now my poor dog has to wait another week for her grooming appointment. I am just frustrated that I wasted my time at this grooming salon and only got an insincere apology! The funny thing is that her defense was "I am usually really good at this stuff". LOL, well apparently not! Regardless of what time my appointment was at, I did not receive any phone call as a friendly reminder. I believe that if I received a phone call on the day before, I would have pointed out the incorrect appointment time and this inconvenience would have been prevented. Very disappointed. read more

Took my dog here for the first time for the doggy daycare service and he came home with fleas. Lots of them!! Spent about $100 on shampoos, medication, and sprays for the house after his stay. Be warned!! read more

What a fabulous pet hotel! The facility is huge and clean! Our dogs stayed at the hotel and were groomed. The customer service is outstanding! They were all about the customers. Great job! I highly recommend this store. read more

We've taken our cocker spaniel here over ten times over the last two years. Every time, it's been a positive experience. We recommend the exit bath everytime before picking up. Clean facility, friendly service, and strict about vaccinations (check before you go and keep updated, they do enforce). We do the doggy day camp and sometimes, a treat kong....our dog looks great and happy to go, when she gets out of our car....a good sign... read more

Took my two chocolate labs for a day camp ....I picked them up and they stunk of pee. :-( staff was friendly and prompt, I just wonder if they have enough space or staff. read more

I take my two small dogs to Day Camp at the Glendale, Arizona Petsmart. I am extremely pleased with the staff and how the dogs are separated - not necessarily by size, but for sociability and activeness. I went to San Diego for a week and brought my pups with us and stayed at a pet friendly hotel. Before I left Phoenix, I researched day camps in the San Diego area. There are several and I read the reviews on Yelp. Saw some negative comments about the Day Camp at Petsmart in La Jolla which surprised me. I was amazed how much more other day camps charge. Petsmart was the best deal in town. I decided to take my pups to Petsmart for a half day of camp. I knew they would be familiar with those surroundings. I have to say, whoever wrote anything negative about this place is nuts! The place is spotless, the staff is top notch and my pups had a blast here. Anyone reading this review - don't hesitate one bit about taking your pets here. We plan on returning in September and look forward to taking them back here. Awesome place - awesome people!! read more

I mean it: Terrible manager named Bill, try to return a tank bought within two weeks and he said the tank is used just because of the water stains that can be easily wiped off. Be careful when you return your unsatisfied item, the tank black frame is defective and the glue was off, he just won't let you return because he said it is used, not in a resalable condition with a tank that I only filled half of the water once, such a joke and piece of ***.....just terrible, save your time and go to other stores instead. read more

I had been bringing my dog out here for grooming with Heather, she no longer works at this place. His new groomer this time left him with a belly full of razor burn. Somehow, my dog managed to get a bloody mouth during grooming. I don't know exactly what happened. When I started to take him home, he was bleeding all over his face and his belly because he was licking the itchy razor burn. The groomer rushed me over to the pet hospital in the store. Front desk ladies at the hospital were extremely rude. They wanted to take my dog in the back without me. I wasn't about to just hand over my super stressed, injured dog to a vet I didn't know, so I refused. A vet did come out and looked at him for 30 seconds- said there was no visible injury. Store did not comp the grooming. The groomer was obviously an amateur. When I complained to the manager, he did spend time looking in my dogs mouth and figured he may have bit his own lip. He comp'd a cortisone anti itch spray, which was nice. Overall, it was a horrendous experience. I won't be bringing my dog back. read more

We've sent our dog to the doggie day care and he absolutely loves it. All the people who work there are so so nice. They love dogs and you can tell. They are all so nice. We've also had him groomed there and they do a great job. read more

The people who work here are unbelievably nice - the epitomy of animal lovers. This review is for their day care/group play. They have long hours and good prices. The dogs play indoors, so during the hot summer days my northern dog can stay cool. Each time I pick her up, I get a report with details down to how many times my dog did #1 and #2. read more

We've continuously had bad customer service experiences at this location, but we continue to use it because it is 5 minutes from our house. We often board or send our beloved pup to day camp here. There always seems to be 1 person working with lots of customers waiting. The last time I picked our dog up, there was a line of 10 people and 1 person working. It took over 30 minutes for me to get my dog. I even politely asked if there's someone else that could help to check out and was told no. Meanwhile, I see 2 employees in the empty camp rooms. This has happened multiple times. Long waits and poor service. Another time I picked up my dog and they never mentioned anything to me about another dog having fleas. Then another petsmart worker who was in a different department (who we only saw because we went to checkout w dog food) told us that another dog has fleas and they had to give our dog a flea bath. This was never mentioned to us by the day camp staff, and if we didn't have that run-in, we would not have known. I think this is something they should have told us. Additionally, the last 4 times we have picked her up from boarding, they did not fill out a report card for us. I always ask and their response is usually that they didn't have time. We will probably start looking for alternatives since we continue to have bad experiences here. read more

Good staff. I have used this facility often for day or two to a week for boarding my lab. The base rate includes only two walks and they do not make sure if the dog pooped or not. So I recommend this facility only with at least half a day of play time. Your pup will be taken care of with that if not he will be miserable. read more

Extremely over priced! I had my 2 dogs there for a week, I was told that my dogs didn't really eat (which I know my puppy eats alot), and I was told that they were happy and healthy. My oldest dog came home with watery poop (that never happens) and a hint of blood in her poop. I paid for them both to get exit baths and they both smell like outside and it was clear not an ounce of water had touched them. I also paid to have one of my dogs trained, well let's just say that my dog told them "NO" and they said "ok, we aren't going to train you, we will just charge your mom and say that we tried." Also, after coming home and unpacking their bag, I discovered that there were other dog's names on my dog's food containers...WTH? The only reason why this place is getting 2 stars is because they were convenient when I needed somewhere for my dogs to go for a week. Never again! So disappointed! read more

This is to address a problem with the restrooms (ladies' in particular.) I found toilet seat covers and toilet tissue all over the floor today (3/18/17) when I was in there. The used paper towel receptacle was over-full and spilling out into a huge pile on the floor. When I asked one of the staff about the situation I was told, "We have a janitor that comes in once or twice a week." REALLY!? This is not only unsanitary, it's a health concern. Maybe the staff could take turns at least emptying the trash. Take up the slack, people! read more

good selection. generally has a better selection of acquatic supplies then petco.. again, another parking nightmare and yet i still go to all of these places! read more

This is my first time Momo grooming in this petsmart. Momo get good hair cut, but the bath doesn't clean. the back of legs still dark, will drop some of broken hair. Why doesn't give Momo second bath. read more

I wish I could give a negative star for this Petsmart location. I live near by and recently adopted a very scared, neglected puppy. She was severely matted and I wanted to have her shaved shortly after I brought her home. I dropped her off feeling comforted by the staff. They told me that she should be finished around 5pm, and at 3 they called me saying, " you need to come pick up your dog, we can't finished her grooming because we cut her leg." I rushed to the store to find out my dog was at the Banfield vet being seen. The vet would not let me back to see my terrified, and now hurt, dog. The manager of the salon told me that because of her severe matting, it is easy to cut her., which is NOT and excuse. She had a 2 inch laceration on her inner thigh, as well as four small lacerations to her inner thighs. Why was she cut more then once?! Why didn't they stop grooming her after the first cut? The lacerations all had to be glued, and she had to wear a cone. I never got an apology from the girl who cut her, and the only compensation I received was the grooming, which was "on the salon," as well as the vet visit. They told me I could bring her back in a few days for them to finish her grooming. ARE YOU KIDDING? I wouldn't bring my dog back here under any circumstance. We don't even shop here anymore. Absolutely disgraceful. DONT TAKE YOUR DOG HERE. Learn from my mistake which caused my poor dog such anxiety and pain. read more

PUPPY NOT FED!!!! I wish I would of done a little more research before I enrolled my puppy into day camp at PetSmart. I brought her in for her first day, I dropped her off at 7:30am and left instructions to give her lunch at noon. I arrived early at 3:30pm (normally I would have picked her up at 6pm), they provided me a full bag of her food. When I asked why this bag is full they looked puzzled...I asked if they had fed her...and they responded "I'm sorry we forgot". Really, I left her in your care and you forget to fed her, the poor thing hadn't eaten all day. If I would of came to pick her up at 6pm, she would of gone from 7:30am to 6pm without any food. This is pure negligence and inhumane!!!! I don't know what kind of business these people think they are running, but this in unacceptable. Imagine you not eating breakfast and lunch all day. My puppy began eating all her food the moment I opened the zip lock bag. I will be escalating this issue to Corporate and call the General Manager again to notify him. I thought PetSmart was a name I could trust, unfortunately I was wrong. I will be looking for a local or family owned business in the area. read more

PetsHotel staff was great! We checked our 8 month old puppy in for Day Camp, and it was our first time leaving her elsewhere for a whole day. Both the check-in and check-out staff were super nice, and they even gave us a coupon for a future overnight stay! It's nice that they give you a run-down of how your dog did. She was tuckered out when we got back home that night :) read more

Sorry Pet Smart but you dropped the ball this time. Made the reservation the day before the day-care time on Saturday. Assumed everything would go smoothly as all the information was on file, except for some vaccination record that was needed for one of the dogs. Arrived on time but then waited 15 minutes before even being acknowledged by an employee. One employee (older woman) was too busy checking a cat in to even tell me someone would help shortly. Young girl comes out takes a look at the vaccination record, hands me a form to complete "when you return" while the line behind me stacks up to five waiting customers. Returned at 8:25 pm and waited some more while our two dogs were collected and told the register was closed out and to pay at the front register. Harness and leashes were handed to us because the employee handing off our dogs had difficulty putting them back on. We were escorted out because they couldn't give us two of the crappy leashes, and they wanted to to make sure the leases were given back. I'm going to do my homework for a better place to bring our fur babies when we need to have them taken care off for a short time. Shame on Pet Smart! read more

My favorite pet store in la jolla area by far. The employees are very friendly and we always went there for fish. They have very healthy selection although not all the people who are in the fish section really know what theyre talking about all the time. I love this place and so does my hubby! read more

When I take my daughter to SeaWorld or the zoo, I drop my dog off at the La Jolla PetSmart's PetHotel Doggie Day Camp. It is a good price, and I can enjoy my day because I know that he's being taken care of and getting lots of attention. The attendants always give me a PawGress report that is highly personalized and shows that they truly gave my dog attention and cared for his needs. read more

Had a very unfortunate experience at this location. I wanted to get a leopard gecko for my son for his birthday. After spending almost an hour getting all the right heating lamps, pads, mineral supplements, etc. the manager outright refused to sell the gecko because the 10 gallon tank I was getting was "too small for the gecko to run around" and I needed a much bigger tank to ensure "proper home" for the animal. Since I do not have room for a huge tank she wanted me to get, I just left. Now that I am home I re-read petsmart own manual/instructions for the leopard geckos that I picked up there, and it calls for a 10 gallon tank! Also, the manual says that this type of gecko does not need extra ultraviolet light, which the manager insisted I needed to get. This was very bazar. I wasted a lot of time, and I am very disappointed. read more

This is for the PET HOTEL only. If i could give it zero stars, I would. This place and its staff are a joke. I made a reservation for my 8 lb Maltese/Chihuahua 2 weeks prior to July 3rd ( the night i needed her to stay here). I asked if they needed shot records. The said "no that is ok, we will call her vet and get them. If there is a problem, we will call you" I waited and nothing so i figured everything was good to go. When i get there on July 3rd to drop my dog off, they inform me that she can not stay there because she needed two shots. Her shots expired a week before. My fault for not knowing that. I asked them why nobody contacted me before that day so that i could get these for her. The supervisor said " it says here my staff called you TWICE and left a voice mail each time. This is not our responsibility" She was very rude. So i asked what number did they call? Turns out they called a number that was disconnected even though i left my correct number nobody bothered to enter it in to the system. When i discovered this, i asked for a Manager. The manager came over and i explained to him what happened. He too (very rude) said " WE CALLED TWICE AND LEFT TWO VOICE MAILS" by this time i was pissed. I dialed the number they claimed to have left two voice mails at and put it on speakerphone for both of them to hear when it said " THE NUMBER YOU HAVE DIALED IS INCORRECT. PLEASE CHECK THE NUMBER AND TRY AGAIN." Now i find it hard to believe that someone could leave a voice mail on a number that isn't even correct and goes nowhere. but they left TWO. I WILL NEVER TRUST THESE PEOPLE WITH MY PET they can't even handle dialing a phone number correctly. Needless to say our plans were ruined and we lost money on the hotel that was already booked. BEWARE this place is very unprofessional. read more