This is specifically for Shay in the grooming department. This was the first time I brought my dog to this location. Shay took such great care of my dog (she doesn't like going to the groomer, and she has anxiety) which was such a relief because now we will be returning to her for future grooming needs. When I picked up my dog, she smelled so nice (she was very stinky before going in) and looked so happy. It is because of great groomers like Shay that will keep me coming back to this location. Thank you again Shay! read more

PetSmart is like the Toys R Us for pet parents and their pets. I went here to pick up my order and stayed for almost an hour. ATMOSPHERE: Great! Watching the dogs in the daycare/day camp play through the window was adorable. Everything was very convenient to locate. STAFF: The staff here were very helpful. No long wait in lines. The staff really new how to reduce wait time multitasking like a hawk. I was looking to switch my Husky from Blue Wilderness and was clueless about which food to purchase. The manager helped me and explained which food would be great for her and how it helps her fur stay beautiful. Plus it's cheaper than Blue Wilderness. CLEANLINESS: The store was very clean everything was well organized. Overall I was happy with my visit to PetSmart and I also purchased my Husky a name tag for her upcoming birthday on June 5th. I will be returning here for sure. Much more reasonably priced than Petco. Thanks for the help staff! read more

PetSmart - I purchased this name tag for her at PetSmart location in La Jolla. - Pet Stores Near Me - La Jolla, California

Disappointing lack of customer service. No "good morning " no welcome, no smiles. Why would I leave my precious dogs with people who treat me this way? read more

Took my cat here to get spayed they are very good at what they do. Everybody there was especially nice I will highly recommend this place. read more

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Impossible to find walked around for half an hour and just left terrible experience Map directions are misleading

Has most things for pets u r looking for. It is very clean and the people are helpful.

This Petsmart is one of the only 2 locations near San Diego that has a pet hotel service (the other one is in El Cajon). My husband and I decided to pick this location to drop our beloved girl dog at the pet hotel since this location was closer to the San Diego Airport. On Labor Day Monday, early in the morning, we dropped our little girl off at the pet hotel. We were greeted by a young male employee, after waiting 10 minutes since no one else was at the front desk. We left our little girl here at this pet hotel for 10 days (We went to Maui to celebrate our wedding anniversary and sadly Hawaii makes it so difficult to bring a dog into their state... I really wished I had just brought her anyway). Since we had never dropped her off this pet hotel location before (we usually use the location in Monrovia, where she knows the employees and the layout there), I called once to see how she was doing. I was really annoyed with the employee who finally spoke to me (was placed on hold forever to get someone to talk to me). She told me that my dog was shy but eventually warmed up to the place as he has finally got used to the place. Also my dog really loved this one particular employee, etc. I corrected this employee right away and told her that my dog is a girl and that I wanted to make sure that she was telling me about the right dog. She just said it is the right dog and just kept on referring to her as "he". Anyways, when we finally came to pick up my little girl, we waited 15 minutes for someone to finally come to the front desk to help us. We arrived this past Wednesday morning around 9:30 am. There were employees walking around, escorting the dogs to the restroom. I understand that we had come during their busy time, but someone should have came out and told us that someone would be with us shortly. These employees clearly saw us but did not bother to acknowledge us, which was rude and annoying. Anyways, when an employee finally came, this female employee brought out our little girl. Then she read off of the "paw-gress report" about how she was doing. She basically told me the exact same thing the employee on the phone had told me, also referring to my dog as a "he". In fact, I have a feeling this was the same employee whom I spoke to on the phone because her voice sounded very familiar. Again, I corrected her to tell her that my dog is a girl and not a boy, to make sure she has the right dog. She just replied "same thing"..... :/ last time I checked, a male and female animal (or human) is not the same thing (at least biologically). I have a feeling that the employees here have a generic script that they follow when reporting to their owners how their pet did, thus referring to my dog as a "he". But the other thing that really bothered me about this pet hotel location was that when they brought us her toy and her blanket, the blanket was wet. This employee offered to wash it, but when we asked how long that would take, she said it would be "several hours". We declined and just took our wet blanket (why was it wet anyway? My little girl is very well trained and only goes to the restroom outside. Possibly wet from her water bowl?). She gave us a bag to put everything in (but not the original reusable bag that I had placed her belongings in when we first dropped her off). I really dislike our experience with this pet hotel location. Our usual location we go to always returns our items in the same bag that we drop off her stuff when we check her in. They also are better organized and know my pet by name and recognize us whenever we stop by (before my husband and I started to travel with my little girl 2 years ago, we would always drop her off at the pet hotel... and we travel a lot throughout the year). I don't know why this particular location cannot be as organized as the location in Monrovia. I would hesitate to check in my little girl here again at this location in the future. read more

PetSmart - Pet Stores Near Me - La Jolla, California

This is for the pet hotel. I am currently standing in line waiting to pick up my dog after a long day of work....and I have been, for 15 minutes, just WAITING. They definitely do not have enough people scheduled to work. There is 1 guy right now running around doing everything. Petsmart, you're killing me! But you know, like a really slow painful death.... read more

PetSmart - No one there..... - Pet Stores Near Me - La Jolla, California

I have to give a shout out to a particular groomer that cut my dog's nails and did an amazing job! I had never been here before so I wasn't sure how the process went and Taylor was so patient and helpful. I have never brought my special needs dog to a public groomer and I was so terrified, I even worry taking him to the vet because not many people are familiar with my dog's needs, even vet professionals often times. I adopted him 4 years ago and this was the first time I brought him to a grooming salon. Taylor did such a fantastic job, and she was very patient with him. She treated him like he was her own dog. I even heard her comforting him in a sweet voice when he seemed to get annoyed with the nail grinding. I was so thankful for her kindness, and the amazing job she did. And, the service is quite inexpensive compared to other nail grooming options. The other employees are very nice too and people always ask us if we need help finding things. It seems like a lot of rude people shop at this location and the employees always try their best. The selection at this store is also great and from what I have seen, their prices are comparable, or even better than on line shopping. They usually have some sort of promotion going as well. They also have cat adoptions and it seems like many cats get adopted. I have seen other stores with sick looking animals for sale, and I do not see that in this location. One thing I think Petsmart could improve on is more brands such as Ruffwear harnesses, Rexspecs, etc., but maybe there is some sort of agreement with other companies. I purchase 95% of my pet stuff at this location because they are so accommodating. I walk my dog around the store on hot days and we can't come out without finding at least a few things we didn't know we needed. Thanks for keeping the air conditioning on cool! read more

Very clean, generally well stocked store and they welcome your pets (as you'd imagine). The staff is usually pretty helpful, too. There's a pet hotel, training school for dogs, and vet office as well so this is truly a one-stop shop for all pet needs. I'm knocking off one star because they can't process credit card returns immediately, just manually with the sliding imprint machine (you get the credit a week later). read more

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Worst groomers ever. My dog has been groomed 50 times in 9 years and never has anyone felt that all 5lbs of her was too much to handle. The groomer put in 'HATE' notes the 2 times I took her to this location about my dog & in turn l got turned away from another PetSmart location! Your groomers are evil & don't know what they are doing. Hope you go bankrupt! read more

PetSmart - This dog is barely 5lb but apparently needs two groomers to hold her down to bathe her?! Liars!!! - Pet Stores Near Me - La Jolla, California

Bad experience，so bad. I will never go again. My dog stay petsmart hotel 3 days. When I picked it u，his 2 leges and neck looks like this！It's so terrible！The manager told me my dog bitted himelself. They found out this morning and Nothing happened yesterday. But I am so confused and sad about this situation I need to get the surveillance video from this store！ read more

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I noticed a bird not looking too hot. Contacted the manager, Anthony. Who returned my call the next day. He explained the status of the bird and said that they took him to the vet for a check up, which turned out to be nothing series and the bird was evaluated for any serious illness. Turned out perfectly fine. I'm very impressed at the attention and care they give to the animals who are waiting for their forever homes. I feel comfortable buying from them. For now, I'm saving up to buy that parrot myself. read more

This is for their grooming services and a groomer in particular, Michelle C.. Michelle is amazing and my skiddish dog actually enjoys seeing her. She is one of the most kind and animal loving people I have ever met and I can feel safe when my pup is with her. Thank you so much for the excellent service and the amazing haircuts. See attached pic for proof! read more

PetSmart - My dog Honey's haircut by Michelle C. - Pet Stores Near Me - La Jolla, California

About 7 months ago, I was sold a chameleon that i soon found out was suffering from severe Metabolic Bone Disease due to PetSmarts abusive environment and complete lack of care. Since my fiancé and I purchased Reptar, we had taken him to 10+ vet visits, and spent over $4,000 on medicine/treatments/special cages/special equipment/etc. (which we were more than happy to do considering how much we loved him). His last vet visit was today. Our beloved Reptar is now dead, barely a year old. PetSmart, I beg you to please consider discontinuing all sales of reptiles and any other creatures that you can't properly care for during the most important developmental phase of their life. Anyone who knows anything about chameleons knows that the conditions they're subjected to (temperature/extensive store lights/nutrition/etc) are cruel and unacceptable. In a 'post Black Fish' world, it seems obvious that a company callously exploiting animals should be quick to practice better standards. If you guys can't do better, you're not going to be around much longer. read more

PetSmart - Our beloved 7-month year old chameleon Reptar passed away today due to severe MBD caused by PetSmart's abusive conditions. DO NOT SUPPORT. - Pet Stores Near Me - La Jolla, California

I'm not one to usually complain, but this time I feel the need to. For context, I have brought my dog and my mom's dog to the Petsmart dog daycamp and pet hotel occasionally for years (since 2015). Initially, the service was great! We became regulars and the folks who worked at the daycamp knew our dogs by name. We've noticed that the quality of service has slowly declined over time. This past weekend we were out of town, and left our dogs there from Friday night through Sunday morning (two nights). When I picked the dogs up, one of them had a severe case of giardia and an ear infection (to be fair, the ear infection was likely an issue prior to the hotel stay, but the giardia definitely wasn't). They also did not give our dogs the correct food that we brought - one of the dog's food bags was completely full when it was returned to us, the other one partially full (even though I had packed JUST enough for her entire stay). When I went to the front desk of the pet hotel to let them know that one of my dogs got giardia from her stay there, all they told me was "oh, we'll look into it". It's not much, but even a quick apology would have been nice, considering the hotel stay was $103 for two nights, and an additional $300 for the vet bills that I otherwise would not have had to spend. I used to be such a big fan of this place, but I don't think I'm going to bring our dogs here again for the hotel. I feel bad because we enjoyed leaving our dogs there for daycare, and not all the workers were rude or dismissive (Jen knows our dogs by name and she genuinely cares about them) and the hotel for years, but not so much anymore. read more

I love this Petsmart! The staff is normally really friendly and they offer cheap PetsHotel doggy day care and overnight boarding! The groomers are super sweet and the PetsHotel people are super helpful. If you just adopted a pet, bring your papers and you can get a free coupon booklet for adopting from a rescue or the San Diego County Animal Shelter! There's also lots of events that the store puts on for your little furbabies! Plenty of parking here at this location because it is located behind Trader Joe's! read more

This review is for Nico with Petsmart grooming. He was very friendly and patient with my dog for her first time getting groomed. Her cut looked great and he really listened to what I asked for. Very positive experience. read more

PetSmart - Pet Stores Near Me - La Jolla, California

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I do not recommend to go to dog day care here. I have a husky. Went here the past 2 times. When I dropped him off, and stayed for extra 15 mins. I did not see my dog in the day care area. Saw the worker aggressive collar him and pushed him. I was watching and when I picked him up. They told me that he did not play because he could cause a fight (which I understand). But they could have told me that when I was there watching him for 15 mins. read more

This isn't a pet smart, it's not a store, merely a pet hotel. I wish that it wasn't labeled a pet smart on google maps. I came here for no reason. The phone number does not allow me to speak to an employee for assistance finding this place either. read more

I walked in an was immediately greeted. I said I NEED HELP! Anthony was the first to answer my questions. I have a puppy Tafone with a plastic fetish. No bueno. So Anthony showed me different chew items. Some were VERY expensive antlers. Nope too small. Than I needed a training choke collar. Ok, after explaining ALL my dogs needs I walked out with. Rib bones, collar, puppy food an dog tags. Score! read more

PetSmart - Needed a stable water bowl for traveling. He had different ideas. He fell asleep in it! - Pet Stores Near Me - La Jolla, California

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I previously had a decent experience with the pet hotel at Petsmart, but the experience was surprisingly poor this time. I came to check in and I was the only person in line, then a call came in and I waited 10 min for the cashier/supervisor to finish his call. He didn't say sorry or even excuse me. Then he didn't fill out my pets medication correctly and rolled his eyes when I pointed it out to him. Then I come to pick him up 13 min after his check out and still had to wait for them to finish his bath. If that wasn't enough, I had to listen to the supervisor and a team member talk about how my dog was a "brat" with taking his medication. This wasn't the first time my dog has been in a pet hotel, but it was by far the worst. He looked completely stressed out when I picked him up. I don't know what happened to Petsmart La Jolla, but steer clear. read more

Would have wrote sooner but wanted to confirm the effects first.. Took my schnauzer to the grooming salon a couple of weeks ago. It's been about 2 years since I came back to thus location, I was previously using a personal groomer which I will use moving forward. My dog get little knots in her hair but nothing that can't be brushed and trimmed out.. Not sure if this groomer was new or Petsmart just does not care about educating it's employees about breeds... this is a SCHNAUZER. WITH BEARD AND WHISKERS. Essential for their direction and balance. This woman shaved off her entire face. She looks ridiculous. I am constantly upset seeing the dog not only aesthetically but the poor dog now bumps into furniture and has trouble with the stairs..... which is what our home has! I cannot believe someone would be so negligent and uneducated. My best friend is a vet tech and my roommate is an animal biologist and we are appalled, horrified, and deeply hurt that we have to witness such a sad reocuuring nightmare. Sure they will eventually grow back but I did not pay an expensive service so that they could be lazy and inexperienced. My friend picked her up and had to ask multiple times if she was the right dog! Unrecognizable. I believe she could tell she f@$% up and slapped some perfume and a bandana on the dog to make it less noticeable. Ridiculous. DONE WITH PET SMART GROOMERS If you love your pets DO NOT bring them here.. read more

I was unknowingly sold a dying chameleon with Metabolic Bone Disease (MBD) and was told he was incredibly nice and super healthy. When I got home, I noticed his casque was completely asymmetrical, he's noticeably malnourished, his joints were weak --he constantly shakes -- and his front arm is definitely broken. Being an animal lover, I'm refusing to return this little guy back to the hell hole he was being kept in and am going to nurse him back to life. The sleep cycle of chameleons are far different than the hours of operation of PetSmart. In addition to accommodating their needs for appropriate light, they also have completely failed to give them adequate nourishment, space, humidity and love. I understand it's difficult to take care of a chameleon, but if PetSmart can't do it, then they shouldn't be allowed to sell and profit off these amazing creatures. So to Michael J. Massey, PetSmart La Jolla managers and all employees involved in this transaction -- I'm tremendously disappointed in you and can't believe how unintelligible you are concerning seemingly obvious matters like these. In a place that is supposed to care for animals, you've ended up committing animal abuse. I'll be lucky if he lives. I will never support nor purchase anything from PetSmart ever again. Massive shame on this entire establishment. read more

PetSmart - I'm determined to rescue this little guy, but PetSmart needs to get shut down for this kind of abuse. DO NOT SUPPORT PETSMART LA JOLLA. - Pet Stores Near Me - La Jolla, California

Jim the pet care manager REFUSED to honor Petsmart in-store guarantee policy. Straight up lied about the policy Do not shop here. Now with all the shopping I do for our personal pets and our rescues, why would I want to waste my time and money in a place where the manager can change corporate policy when it suits him? I had receipts from 2 Chula Vista Petsmart stores, one of which was handled by the manager herself, the store manager, not the "pet care" manager like Jim and yet he stated his version of the store policy. That they ONLY match online prices of Petsmart and not of other stores. WOW, in their policy it states clearly that they do NOT match online pricing. Someone help this guy out, how is he a manager? In today's market there are so MANY places to choose from, why bother and go here to this location. I urge you to shop where people are honest and adhere to the corporate policies. Show Petsmart that we won't shop in a place that has Jim as a manager. Here is the petsmart link to their page and a copy of THEIR policy. http://pets.petsmart.com/help/no-hassle-return-policy/ "PetSmart's Unbeatable Price Guarantee Our Unbeatable Price Guarantee makes it easy for you to stock up on essentials (and surprises) for your pets. Shopping in-stores at PetSmart? This is our in-store Price Matching Guarantee to you. If you find a product that's in-stock at a PetSmart store for a lower price at a competitor's store (excluding competitor's online sites and catalogs), PetSmart will match the price as long as the identical product is in stock at our store. Proof of the lower price (receipt, advertisement or other confirmation) is required. We cannot match prices advertised at clearance, liquidation or other special events. We cannot match "free with purchase," buy one get one free offers or rebates. Price matching is not valid on pets and services. See a store associate for additional details!" read more

I am disgusted with the grooming salon! Just to clarify, this review is solely for the grooming salon. My four month old yorkie had his first haircut two days ago and as I was petting him, I noticed a patch of hair missing. I also noticed some redness and a little scab. I called petsmart and notified the store manager. luckily and fortunately, she scheduled a vet visit immediately. My puppy underwent a few tests and we are still waiting on results. Turns out that a trainee cut his hair! I will never go back there again. Side note, the pet hotel and banfield are great! they are very welcoming and caring. read more

I wouldn't leave my dog here. I needed a dog camp and my dog was still spay otherwise I would go somewhere; which provide camera and outdoors. Lets start off with her being there 6 days already and the outcome of it and my experience. 1. 4 days Straight, i would take her home and she would be deadly thirsty and drink 2 cups of water FAST. Do not tell me it is because they play and get tired. let me know tell you the story. I had asked over and over again to make sure what they do to my dog. I was told if I paid for the day care camp then they would play indoor playground with other dogs, I was told they play outside 8am-5pm then after 5 pm, they would bring the dog into the back where the kennel is located and leave then in there. I picked up my dog at 9 pm so there should have been water in the bowl in the kennel, then why is she so thirsty like no one fed her water at all. I see the bigger kennel has water but it does not make sense at all. I had noticed it for 5 days straight, even 2 hours of rest, she shouldn't be tired and deadly thirsty. 2. She smell so bad. Like pee smell. Whenever I pick her up. we ask the workers there, they said they have air condition only. 3. They don't follow my instruction on feeding instruction when I said feed her only half a can, she been on half can for 3 days, then one day, they fed the whole can of food. I ended up with my dog throwing up 5 times in one hour in the house. Then I was told she been having that nausea sound since she went to that Petsmart hotel. She had diarrhea for 1 hour. so tell me wouldn't you be upset at this place? 4. Their system isn't updated so when you buy the 10 day session with 1 free one, you always have to show the card. This is the fact. The other camp had outdoor and has camera for us to see and had updates with packages. I am somewhat Disappointed in this place and now have to take my dog to the vet early tomorrow to check on. read more

Brought our dogs here for boarding for the weekend. When we picked them up there were a few issues. 1 they charged us for 9 nights instead of 2. No big deal, they refunded us. 1 dog was ready, we told them that we would pick up by 7 and it was about 3, understandable. We noticed that he was tugging and pulling to get outside. As he was peeing for what seemed like 5 minutes or so, we noticed that most of the dogs whom came out followed suit. Ok, then our dog also dropped a sieve. Made us wonder when he was out last. When we got home he drank water for another good 5 minutes. When we went to get our other dog, we heard the front desk clerk tell another customer that throwing up does not happen when a dog has kennel cough. Our dog had it when he was a puppy, and it was mostly throwing up a milky white substance. https://wagwalking.com/symptom/why-is-my-dog-spitting-up-white-foam . The staff was nice and helped the best they could, but maybe they were understaffed? Got both groomed and they did a very good job. Maybe I don't understand what goes on behind the curtain, just not a great first impression, as it was our first, and probably last time for both. read more

Unfortunately, this Petsmart is incredibly difficult to find for some stupid reason . I wondered all over the stinking complex and although I was able to find everything, but the Petsmart there is no obviously marked entrance to the Petsmart aside for my gigantic LED sign that in no way leads to the entrance. Is huge gaff in complex designs read more

Used to take my dog to Petco.... Long story short.... BIG DISASTER! He would come home extremely upset, and wouldn't eat for days. Not to mention the horrible lack of space and terrible staff attitude. I was sick of it and needed to find a place that would make my little one feel happy! And so we started bringing him to Petsmart. They are extremely accommodating to our needs and have been super patient with him. They never rush and make sure to take all the precautions they need to in order to make sure he is comfortable around the staff and tools. He never ever gets nervous any more not to mention he doesn't mind getting dropped off! Now the reason I write this review is we have a groomer we love taking him to specifically, she has been so wonderful with our dog and super patient. Her name is Sarah. I have not met a more kind groomer.... i mean you can really tell she loves what she does not to mention she loves animals. I feel so comfortable leaving my dog with her because at the end of the day he is happy and gets a flawless grooming job. THANK YOU! will def not be going anywhere! All in all I have to say all the staff that I have met to far were extremely kind! I only give this a 4 star because it took me about 3 times before I finally got a really nice groomer whom I am extremely satisfied with... had a bit of issues in the beginning with matting and tangles... but nothing major that wasn't attended to then later. read more

PetSmart - Sarah did a great job! Thank you! :) - Pet Stores Near Me - La Jolla, California

I occasionally stop by when I'm by ralphs or trader joes and every single time I have been met with amazing customer service. The staff and manager are super friendly and are always willing to help. I've never ran into an unhappy worker here. They price match local stores, I ended up buying an aquarium filter. The people here seem to know their stuff. Highly recommended! read more

The Doggie Day Camp is in the same area as the PetsHotel. For the day camp, there are two very clean play rooms separating the small dogs from the large dogs. However, when we dropped off our Maltese/Bichon, this morning, we noticed a couple of dogs that clearly should've been with the larger dogs and a small dog in the large dog play room. There's always a staff member or two in the play areas and when there's a potty accident, it's cleaned up quickly. The staff is always friendly and a report card is reviewed with you regarding your pets day. Although the Day Camp runs from 8:00am - 5:00pm, you can drop off and pick up your pet anytime between 7:00am - 9:00pm on Monday - Saturday and 7:00am - 7:00pm on Sundays. During the hours before or after doggie day camp, your pet will stay in a kennel. There is also a snack/nap hour from 12:00pm - 1:00pm. You can provide a snack from home or purchase a snack from camp. Doggie Day Camp Pricing: $20 full day $14 half day (up to 6 hours) $16 full day with overnight stay I do wish they would separate the dogs better according to their size. My biggest wish is to have webcams for the play areas (as well as the PetsHotel). I think other pet parents would easily agree on that. Overall, I am pleased with the day camp and staff. read more

PetSmart - Pet Stores Near Me - La Jolla, California

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This review is long overdue for their grooming salon. I've been bringing Bonnie with Kaitlyn for several months now and every single time she does a great job. Not only is she super experienced but she also makes sure Bonnie is happy and comfortable when she's there. Bonnie normally freaks out at the groomer which is why I do the express service with her. But she is happy when she sees Kaitlyn. read more

PetSmart - Pawgress report - Pet Stores Near Me - La Jolla, California

SHAME ON YOU PETSMART!!!! If you love your pet do not take them here. I repeat DO NOT leave your loved pet in the care of this company!! I was dumb and boarded both of my dogs here. One of their employees called me to tell me that one of my dogs is lethargic and not walking and I need to pick him up ASAP! Hello?!? I boarded both of my dogs because I am out of town. If my dog is need of care instead of calling me to tell me I need to pick him up offer to give him medical care at my expense!!! Picking him up is not an option. I have been calling for over an hour and no one is picking up the phone and there is no voicemail so there is no way for me to contact anyone. Shame on you petsmart for not 1. Offering to provide medical care to sick or hurt animals, 2. Not picking up your phone or having a voicemail for me to attempt to contact you and 3. Just being a horrible company overall. I will never ever spend another dime with you and I will not let my friends. I have had dogs my entire life and will continue to have them but they will not be visiting Your stores ever again. I repeat do not bring your pets here. Instead bring your pets to a boarding facility that is capable of actually caring for them and providing medical attention. read more

Customer service at this location is impressive. Rosie in particular, is a jewel! She is so friendly and always eager to help. Customers leave with a smile! :) Mercedes at the grooming salon did an exceptional job the previous time I was in. She went above and beyond her call of duty. Yesterday's appointment was with Brieana. Her performance fell short of my expectation, including but not limited to a non-requested haircut. Eric (store manager) and Rosie were pleasant to deal with afterwards. -I've attached a picture with the before (left) and after (right). She always gets the "teddy bear" look, so I'm very disappointed with the extremely short facial hair. Besides this, I've always enjoyed coming to here for my pets needs and I highly recommend it. read more

PetSmart - Unhappy with grooming done by Brieana :( - Pet Stores Near Me - La Jolla, California

Words cannot express how disappointed I am in Ginger's grooming job! Not only does this look horrible but I just took her to the baseball fields where my son was playing and she wiggled her way out & got away from me...finally caught her but now I have to buy a new color! The photo was her before WITH fur (and there recommendation shave her entirely....which WON'T happen)‍ read more

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Quick Review. Bought two fish here and both were sick. I am talking extremely sick. I had to return one and the other infected my entire tank with Ick. I got rid of the ick but the infected fish, a Dempsey, died... I will NEVER buy fish here again. However, the staff was understanding and very helpful. The only reason they have 2 stars instead of 1 us because the staff was great. Other then that, if you want a fish don't ever go here. Go to Aquatic Warehouse or Pet Kingdom where they are obviously better cared for. read more

I've been shopping at this location for many years and am never disappointed. The sales associates are very nice and welcoming, the store is clean and spacious, and prices are clearly marked for the merchandise. I'll definitely keep returning for my pet's needs. read more

I bought guinea pigs for children, after 7 days they got spots! It was ringworm ! Kids got infected too! We wanted to give back sick animals, but they were not accepted in the store. Said 12 days have passed. We spent a lot of money and time for the treatment of our children! A veterinarian doctor said that such animals are sold in the store. Not recommend! read more

The is my "usual" pet store for cat food/products, fish and fish food/products, and reptiles food (crickets and meal worms) - See my other review about reptile purchases b/c stores like these are NOT for that. The food prices are competitive and generally cheaper than Petco. I'm reviewing more on that than customer service because generally I know exactly what I want and don't need too much help. HOWEVER, the fish & reptile dept. can be very hit or miss depending on the time and day of the week. There have been times no one was there to help and I eventually had to get someone at the register to call for assistance. However, when they are there (or finally come) they are always helpful and most know what they are talking about regarding the fish. I didn't get my cats here but the conditions of their cat adoption is much more sanitary and humane than other stores i have seen. I don't "feel bad" for them when i see them there...i just think "awwww look at the little kitties" and go on my way. They provide really cute set ups and a decent amount of room for them all. They haven't done it in a while but I used to get phone survey requests on my receipt which can give between $3-$5 off your next purchase. And in regards to that, I mentioned it would be nice if there was someone there in the fish dept to help more often and suddenly there was after that! See what reviews can do?? :) read more