In my experience, every time I have visited this store, it has always been clean. I've only ever bought some cat and dog food or fish supplies here--never any cat/dog beds or furniture. I recently moved back to Milpitas after being in LA for 3 years. On the same day I transported my kitty 6 hours North, I went to Petsmart to get a cat tower for her. I had to throw her previous one away because it wouldn't fit in my car. My cat was stressed out from the move, the new environment, and to make matters worse: three dogs. I needed to get her a cat tower ASAP so she could have her safe spot up high away from the dogs. I headed straight for the cat towers and was pleasantly surprised to find a nice looking one for 45 bucks that was just tall enough, so I dragged it to the front. I went back to get a litter box as well that was thirty dollars. Ugh. Why was I going to pay 30 dollars for a plastic vessel for cat poop? Well I was desperate, so I got it. This may be TMI but I transferred jobs and was not paid for about 5 weeks so I was a little broke for money, but you know. Anything for that dumb cat. I get up to the register and the cashier scans the cat tower and it comes out to 99.99, with a $20 dollar discount to 79.99. For a DINKY.LITTLE.CAT.TOWER. I've bought a gigantic four level one for 50 bucks. I was aghast, to say the least. Apparently one of the stickers for another item had fallen off and was stuck to the current tower. I didnt even think to double check. I was moderately distraught, so the cashier called her manager. He took me to the furniture area and individually price checked every cat tower to find the most well-priced. He saw I was upset, and offered another small discount. I still paid a stupid amount of money for a tiny cat tower, but at least it wasn't 80 dollars. This also isn't the store's fault--they don't choose the prices. But Petsmart, the conglomerate that it is, marks up the prices and puts up "false discounts" to make it seem like you are getting a discount. Anyway, the manager was super nice and even ended up helping me haul the cat tower to my car and put it in my car, too. That is definitely great service. He was really charismatic and thoughtful and made me a little less stressed out. The cat loves the tower, the dogs aren't trying to eat her, the world is okay again. read more

Called to make a cat-bath appointment today, Thursday, and was told that "the lady who does the cats" (apparently there's just one) isn't in today and she doesn't do cat appointments over the weekend. I asked about tomorrow and he repeated that there are no weekend appointments (Now I know the weekend includes Friday- I'll go tell my boss!) When I confirmed that they only made cat appointments Mon-Wed and said "thank you for your help" I was simply hung up on. There was nothing on the website to indicate this 'cat schedule'. I am almost relieved though that I didn't go b/c I have been reading the reviews from multiple locations and it sounds like many poor pets are being traumatized by their employees bad attitudes. Time to find a private company. read more

Training classes are pretty successful! I'm learning all sorts of methods to calm my punk ass pup. Tanya is a good trainer - she loves the animals and has a great speaking presence. My lil terror with four legs also got to meet a few new friends (of the four legged variety) and got to terrorize them for a bit instead of me :P. read more

I LOVE PETSMART. Honestly, the employees here know so much and they're always so welcoming to my boys (my hubby and my puppy). It's easy to find the things I'm looking for. Once, I was getting flea/tick medication and the cashier stopped me to talk to me about the product just to warn me. I really appreciated that because that particular brand wasn't a good one and I didn't know any better. I always ask about the puppy classes and everyone there seems so helpful and patient with me. I like how clean this place is, how nice everyone is, and the huge selections I have. Some things are more expensive than other stores, but they always have everything that I am looking for. I always wanna stop by just to look for new toys/snacks for my pup :] read more

I love that you can bring pets in here. I haven't brought my dog in here in quite a while (she's too old to walk around that much on slippery surfaces) but she used to like coming in here. My x used to bring his 2 big dogs (Akita and Akita/Husky mix) to get groomed and the staff was always very friendly. I can't imagine what they must have had to go through to groom those two dogs but always delivered them back with a smile. An added plus is that since pets are allowed in, I always get to see the cutest dogs when i'm in there. Puppy love! read more

I like Petsmart. Especially this one. We came here to get some puppy essentials and were surprised by a gentleman by the name Ben. He approached us and went further than asking us what we were looking for. He took a step further to ask what dog we had and he shared his own stories of his own pet! He gave us lots of tips and info about what we were to expect. Now that is what I call service! They seem to have lots of mark downs often. We came up on a doggie blanket, bowls and dog chew bones. We're definitely coming back! read more

I always try to get my doggie groomed by Kumar. It's the only person my dog Pierre likes. Lol. So I just took my dog and it was to be with Nathan. I come and pick Pierre up and there's still stray hairs everywhere!!!!!!!! -_- I only ask to get the stray hairs cut so nothing sticks out and the main fur is never touched. But there's long hairs on the leg still and on the face. Pierre's beard was still too long. Grr!!! Also, when I was given the receipt to pay, it said $40 when its normal $32. I did not ask for a "premium" hair cut, Pierre didn't even look "premium" when I saw him. But luckily Kumar did fix the price because I told him the haircut is always $32 and I don't get anything else. And the paper I signed said $32 as well. Also, Kumar did snip off the stray hairs and cleaned up Pierro''s face and beard to how it's supposed to be. Even though Pierre was trying to resist being worked on some more, Kumar was very patient with Pierre and got the job done even though my brat was being squirmy. :] read more

Overall this place is pretty good, we come here because we have a rabbit and we get her supplies here. The staff is pretty friendly and they have a good selection of products. I don't know if it's improved any in a few years but the vet service was pretty bad. A couple of years ago I found a cat that was abandoned and in pretty bad shape so I brought it here since it was a weekend and my normal vet was closed. I was told all it needed was some food and water and it should be fine in a few days. Well I decided to bring it to our normal vet the next day and found out it had a fever and needed some medication. So possibly the service has improved in a few years I don't know but you might want to take that into consideration before using their vet. read more

My puppy had a free bath & groom coupon from the puppy starter kit I got her. Drop off The girl at the front desk of the grooming salon walked away without even greeting me, and let someone else take over getting my puppy settled in. Maybe I'm overreacting, but that seemed pretty rude to me. It's just good customer service etiquette to greet people when they come in. She looked sick & like she shouldn't have even been there, so maybe she just wasn't feeling up to it.. but then she proceeded to chat with the groomer at length about BS. The girl who helped settle her in was pretty sweet, although she basically grabbed Mumba while my poor baby tried her hardest to back away. So I left Mumba in her hands and set off to work, and was told it should take 2.5-3 hours. Pick up: I was called after less than 2 hours. Parents picked her up so I'm not sure how this went, but they had a bad impression of the people and place. They felt the groomers just run it like a business, doing appointments one after another, without providing quality care. After what I'm sure was a frightful ordeal for Mumba, I was told they just handed her off like she was just another dog. Two stars because her coat still smells wonderfully clean after 5 days, but for that kind of service she won't be going back. Step it up groomers, she was a terrified puppy in for her first time. If you want people to think you really love animals and provide quality care for them while they're with you, try to act like it. read more

This review is based on the store itself. I honestly feel like this Petsmart is very dirty. I don't have a dog, cat, bird, reptile, whatever.. I have fish. Only because it's easy to care for since I don't have the time. When I come here, to my local Petsmart, it's an easy in-and-out situation. I get what I need and leave. I find that the animals here are not that attractive. There were dead fishes in the fish tanks, filthy water for betta fishes, unorganized shelves, very strong and unpleasant smell throughout the store, and the cat adoption center looked terrible. As I was shopping here one day for my betta fish needs, there were multiple spiders crawling on shelves and the floor. I guess Petsmart have their own spiders as pets! But imagine if they get unfriendly with the animals they sell here. And service is only OK. I bought a betta fish here not too long ago and it died 3 weeks later. I went ahead to Seascapes in Mountain View and bought another. That guy has been well alive for a good 2+ months. Same care and conditioning I've been giving the first guy. Tell me why the fishes at Petsmart just don't last? I've had goldfish and guppys from here and they all died in ~2 days, even under the same care as the goldfish purchased from actual fish stores, that lasted me 2+ months 2 stars only for being able to get what I need when I need it. Other than that, no stars. read more

I have yet to experience any problems with this petsmart so my ratings are from a constant shopper and a fan of animals! I've been going here for years and personally come here to buy crickets for my bearded dragon and frogs, which they almost always have the large crickets. They carry a variety of reptiles, hamsters, birds, fish, etc. I'm not going to be picky about the selections just because I enjoy the atmosphere and always get what I need to get there. The employees are always friendly and the groomers have so far done pretty good jobs on my dogs haircuts! read more

My go to pets store for everything my dog needs. It is a little pricier than say Walmart but they have a wider selection of pet food, care, and clothes. The employees are generally kind and welcoming I've never had a bad run in. It's very cleaning as they have cleaning stations at a lot of the aisles in case of accidents. I love to stop by and see the kittens and cats that are up for adoption even if I'm allergic lol. I grew up with hamsters and guinea pigs for pets and they always have a ton to choose from. They also have a huge array of fishes and reptiles. And with that a ton of accessories for their tanks. All in all I most definitely recommend this PetSmart. I love that they have free treats for pups at the cashier. I don't have any experience with the grooming center though. read more

The grooming staff are great! My dog is very sensitive with her feet so it's hard to get her nails trimmed but when I bring her here, they always seem to get the job done. I've tried another PetSmart store and they were not able to get her nails trimmed. The staff are always friendly and willing to help. read more

Great place! I come here all the time for my dog and my fish's needs. I only give this place 4 starts because of something that one worker said to me. I came in a few days ago because I wanted to buy a new fish because my old one fell out of the tank and died. When I told this to the lady who was helping me at the fish station she said to me, "did you try rehydrating the fish by putting it back in the water?".......um..... i did not know how to respond to that...seriously did she just say that? Hm... if that was true than I would have revived numerous fish by now......... nonetheless, this is a great place to come for your pet's needs :) read more

Corporate needs take a critical look at this location. It's employees do not even know the products they sell. My Canine Companions bred and trained service dog wears a Gentle Leader as recommended by the facility, it's trainers and vets. A PetSmart employee called the County Animal Control Services because PetSmart said we had a "rubber-band" around my fantastic service canine. How ridiculous! Avoid this store unless you enjoy this type of stupidity. read more

This is for their grooming services: They did such a GREAT job on our 2 year old Siberian Husky. When they brought her out I thought she was another dog. Since its almost summer and my husky was dropping her coat all over the house. I took her in to get the FURminator package and SO glad I did. The staff was very nice and I believe her groomer was Miguel, did a very good job. She's SUPER soft and you can tell she feels SO much lighter. They do charge extra for "bigger" dogs ($4, our husky is 40-45lbs) and if they need to brush longer than expected. Which they did in our case because our husky was shedding like crazy. We didn't get a cut or anything but just know this, if they do accidentally clip your pet they will send them to Banfield, the pet hospital in PetSmart and normally (I say normally because I don't work at this Banfield) PetSmart will pay for all the services needed to get your pet back to its healthy self. read more

This is for the grooming salon. We brought in our little dog for a complete grooming session. Sharon took care of him really good. He came out smelling really clean and happy. The first time we had him groom there, he was melancholy for a few hours after getting home that made us wonder what they did to him there. But this time, he was a happy little doggy when we picked him up. It would have been a 4 star review but I had to take out a star for late pick up. Our dog was promised to us at 3pm but was done after a little after 4pm and there were strays of fur around his eyes and nose. But overall, we will go back for Sharon. :) read more

Review of grooming service I bring my cocker spaniel to Nikolina every time since finding her. She takes great care of her and my dog gets excited to hear her name. My dog's got extremely sensitive skin and is VERY intolerant of having her paws touched ever since a different groomer (at a different establishment) cut her badly across two paw's pads and then put her in a stacked wire cage with nothing but blankets on the bottom, hurting all of her paws. (My point: my dog is very skittish about her paws specifically and doesn't let anyone touch her paws apart from myself and Nikolina.) Nikolina is very patient with her and manages to give her a beautiful cut and extremely smooth nails every time. The store itself is usually well stocked and the staff are always willing to help us find a product or answer any questions we might need answering. If the ratings for the store/grooming/vet care were separate, I'd give grooming 5 stars. read more

Pretty much my go to place to get most of my dogs necessities. I like the variety of dog food, treats, toys, collars, bathing/grooming equipment and clothing they have. Plus having a pet perks card really helps as well. However, I'm giving this store a 3/5 is because of the grooming. I don't think the people in charge of grooming are trained at all. First of all, the pawdicure is a joke. You spend what $20 for the dogs to get their nails trimmed, teeth brushed and probably one other thing. But it's always surprising how they get it done in 5 minutes. My pets seem to be very uncomfortable afterwards and I don't know if they're rushing to get them done so they can work on baths and trimming. And don't get me started on the bath and brush thing they do. I'd rather they tell me they don't know how to cut my dog's fur, rather than butchering their fur. My dog's coats are very different; one in particular, his coat goes in 2 directions on his back. Although, sure they're super fluffy and smell good, that doesn't help when their trimming is so bad. So overall, not a bad place to buy your pets essentials, especially if you can get a pet perks card. However, I would skip out on the grooming altogether. Never trust them, never will. read more

This is mainly for grooming because a lot of people have seem to have had bad experiences here. I have a maltese mix (but she looks like a maltese) and I have brought her here twice for grooming. First time, we did the puppy bath, brush, trim and more package cause she was only 3 months old and it was her FIRST time getting any type of grooming done. I told them exactly what I wanted (face trimmed and groomed because she gets nasty red eyeboogers being a maltese, leave the tail, and they trimmed her paws/nails as part of the package) and they did a great job, but they also said my puppy was well behaved so that might have been a factor in all of this. She smelled great, looked clean and beautiful, and they even topped it all off with a cute little bow in her hair. Second time, she was not a puppy (just a bit over 5 months.. QQ) so we paid like a bit over $40, BUT we wanted all of her fur to be trimmed down to about an inch since she's still a puppy and we didn't want to deal with brushing her hair all the time after she would play and get it all tangled. She also got a bath and her nails trimmed and even though the cut was a little uneven around the face, everything else looked good! I know from trying to groom my puppy myself that trimming the face is pretty difficult so I don't blame them. Again, they gave her a cute little bow. I love the bows, so adorable! Both times they finished a bit earlier than the 3 hour time slot that they give for each of their appointments! And in my opinion, they do a pretty good job! I haven't been to any of the private grooming places or anything so I guess I have nothing to compare to, but I am definitely satisfied. Maybe it's because I'm not super anal about my pupp having the PERFECT MOST AMAZING cut I've ever seen in my life, but meh. I guess just be really specific about what you want using numbers and etc. instead of vague descriptions (ex: trim down the fur to about an inch vs. cut it short). I'm thinking of bringing her here for beginner training but we'll see. read more

I'm not sure why this store only have 3 stars as I believe it deserves a LOT higher rating than it should be. Grooming: I've been at other grooming places where groomers have a little attitude on the phone when they get really busy, yes, even some other petsmart stores. But I really want to thank Kumar, who is the grooming manager at this location. He's always so positive and with a big smile on his face! :) I've seen him working with multiple doggy and he's always so patient and you can feel the love he has for these doggy babies. It gives me 100% confident that I know my pet is safe with him. Storewise: I love how I always get a big "welcome" walking into this store and all the reps here are awesome. They always try to make sure you find the things you need and give great reccomandations and guidance. The key thing is, you would ALWAYS see smiles on their faces, always. I want to give special thanks to Ben! he always have a big smile on his face and a great positive attitude! Thanks Ben! :) I feel like the guys here don't treat what they do as a job, but rather it's their passion. And I think that's the greatest quality in not only as an employee but as a individual person. TWO THUMBS UP!!! LOVE YOU GUYS! read more

Just want to add a big shoutout to the grooming department, specifically Anthony! He always does a great job with my dog (who can be difficult when it comes to getting his hair cut) and is super friendly. Whenever he's not available, the other grooming staff who have cut my dogs hair have also done amazing jobs and you really can't go wrong with anyone on the team! Looking forward to when they open up again. read more

Bad customer service in the grooming department. I checked in on the app before leaving. I left for the appointment 30 min early. There was some accident on the highway on the way there. I end up 10 minutes late. I think nothing of it because I already checked in, so they know I'm coming. I waited 5 minutes outside before someone lets me in. When I get inside the groomer, I made an appointment with Aylin B tells me she can no longer take my dog because I arrived 15min late, and now she has other dogs to work on. I explain to her about the traffic about how I was waiting outside. She tells me it doesn't matter and I'll have to come back some other time. Completely unapologetic. I was confused about what the appointment was for if being 15min late means she can no longer make time for my appointment. I have never had this problem, never heard of the 15-minute rule, and they won't still take your dog. Nowhere on the website, on the app does it say arrive late and lose the appointment. I wasn't asking her to work on him right away. It wouldn't have been a problem if he was the last one to be groomed. Aylin B was rude and offered no solution but for me to make an appointment some other time. I have come to this location for years and never had this issue. I have always had friendly and understanding groomers. If you do come here, I recommend any other groomer besides Aylin B. She was rude and honestly seemed like she did not want even to be there. read more

Michelle helped us tonight with Echo's puppy treatment and was AMAZING! We have a 5 month old Shepherd mix who's pretty even tempered (for being a puppy) but HATES the blow dryer...but she was able to get him to cooperate. Thanks again Michelle and Petsmart team for always treating my fur baby with such care and compassion every time we visit! read more

Took my Frenchie for grooming for the first time and I think they really did a good job making him look and smell good . I am so happy so is my baby boy . Definitely will recommend them !!! read more

I have only had my dogs groomed there once and it was satisfactory. I have shopped here several times for all my pet food and other essentials though, and I love coming here. More importantly, my dos love coming here. The customer service people are always nice to me and my dogs. They give them bones. They have everything I need for all my animals and I have cats, dogs, rats and a hamster. Everything it very accessible and they don't change the store around all the time. The price is pretty competitive. read more

PetSmart - Pet Stores Near Me - Milpitas, California

See all

Love the groomers and used to like this store until there was inconsistency in price matching. They will only price match with petsmart online while PETCO MATCHES ALL PRICES! I found out petco online matches petsmart, target, Amazon, chewy, Walmart, and a few others. Will definitely be sticking to petco online from now on. read more

Staff is too stupid to even know if they carry rats. Told us yes on the phone to come in to the store and be told PetSmart does not carry rats. read more

Such a great Petsmart, so amazing with adoption partners! They have lots of of kitties for adoption through rescues/shelters! Go adopt!!

I absolutely love this store. It's gotten to the point where I really cant shop anywhere else- the staff is just so awesome that I feel neglected when I visit any other store, even other PetSmarts! I took Sugar and Nacky in to get groomed last week and they both came back precious, perfect, smelling delicious and absolutely happy! Nacky hates baths and usually leaves other groomers still shaking, but here they make her so comfortable it's a chore to get her to leave! This place is really like a second home to me and my pet family, it may not have the glitter of a completely brand-new store but it's immaculately well-kept, beautiful pets in stock waiting for new homes, and I can always find what I'm looking for (or someone willing and eager to point me in the right direction!). It's not the closest location to where I work, but I always make the effort to come back here. Thank you Milpitas PetSmart! read more

Came here looking for fish to add to an aquarium. The customer associate (I forgot her name, sorry!) was infinitely helpful and chatted with me for nearly half an hour on what I should and shouldn't do. Walked out of the store with some beautiful neon tetras that really brought some life into my tank. read more

A nice big place to get all your pet needs! From toys to food to bedding to even an area for training courses, this PetSmart is definitely one of the bigger ones. There's a lot of cute holiday items on sale, and the staff are also pretty friendly! Opened an account with them today, and definitely will be returning. read more

It is what it is, an easy and convenient place to stock up on most of your needs for your pet. Food, toys, grooming, even training all neatly sold under one roof. This Christmas I decided to give away little treats and toys for my family's pets as well as my own. They had a great selection of toys that were 50% off in the week leading up to Christmas, so all of the pups had a blast with their new chew toys. Overall I've found the people that work here to be very friendly and attentive. My pups always look forward to a visit to this Petsmart because they know there's a toy in store for them at the end of the visit. read more

Petsmart is overrated. The workers are lazy and DO NOT know what they are talking about. They recommended Zodiac as a flea treatment, ITS A POISON. DON'T BE FOOLED BY HOW CHEAP IT IS. Banfield pet hospital, is a TERRIBLE place. The workers WERE RUDE. All i wanted to do was go in and have my dog's microchip updated and she did not even want to do it even though there was no one in the waiting area. She kept telling me to go home and do it over the phone, she reluctantly changed Lady's information AFTER I told her the company told me to COME THERE. If you don't want to help people or animals, DONT WORK AT A PET HOSPITAL. read more

This review is for the grooming salon specifically for this store, as I had very good experiences with the PetSmart in Fremont. The one star is for their prices. Affordable rates for their full grooms. This was going to be my second time coming to this location. Keywords: going to be. I left before they could take a snip off my dog. First time I came, some hair was uneven, stray long hairs, minor boo boos, but when I'm paying for a service to be done I expect for it to be done in a professional manner. This second time I went is what completely killed it for me. When we got there, a lady asked us for our dogs name, she couldn't find it for like 10 minutes. She then asked us when we called, then what number we called (as if we had made the mistake of calling the wrong number, them answering petsmart and booking an appointment?). The other lady came and looked at the book, found us, and then took another 10 minutes to put us in the computer, only for me to stop her to tell her I should already be in the computer. She feels my dog and tells me she has lots of mats, so she has to he shaved down to the skin. Those mats were not that bad where she couldn't brush it out. It was apparent she just didn't want to spend the time doing it, as she said we could go home brush her out and come back. What the heck am I paying for her to he groomed for then? I asked her not to shave her to the skin and to try to leave an inch of hair all around. As she's walking her to the back, she tells me she's going to charge me more for special handling. I've been to another Petsmart groomer with my dog in the same condition, and she didn't threaten to "charge me more". I was completely put off by their customer service and walked out with my dog. It wasnt about being charged more, as I always leave a nice tip for the groomers in Fremont PetSmart. I just couldnt believe how mediocre their grooming service was combined with bad customer service. I called a local mom and pop owned grooming salon, made a same day appointment with them, and was completely happy to pay for their service, and add a little more for taking their time with my dog. Long story short, drive a little longer and go to the PetSmart in Fremont or spend a little bit more to get great service at a locally owned groomer. read more

Review of grooming. I have a long haired dog and I STUPIDLY made the mistake of asking for a very short trim. The weather was warming up, and I just assumed cutting his hair short would take off a layer of unneeded heat. I can't forgive myself for not knowing. Research on my dog breed has never explicitly said, "DO NOT SHAVE DOWN THE UNDERCOAT. IT PROTECTS THE DOG DURING SUMMER." The groomer was nice, but I already got the vibe he didn't know what he was doing, but I myself don't groom dogs, so what could I say. Came back and my dog was shaved naked, with many razor burns and cuts. This is my warning to be wary of the credibility of Petsmart groomers. They should have easily looked at my dog and advised me, "Oh are you sure you want that length? I suggest you cut it this length so we don't touch the undercoat." I understand I'm hugely at fault for just not knowing. However, common sense from the groomer's end should have told them to not shave my dog to his skin! Let alone the razor burns. My dog now has post clipping alopecia, and I'm just living with the guilt that it was my final say in how his haircut went along with a chunk of resentment that the groomers didn't speak up or at the very least shave him without hurting him. Unfortunately, they don't know. They're not credible private groomers. Pretty sure it doesn't take much to cut dog hair, so what should I have expected. Just hope that someone inexperienced or is a first time dog owner reads this and doesn't make the same mistake. Just be careful. Petsmart is just doing it for the money. You have to research every detail yourself. read more

This place sucks!! Don't ever go here unless they have a special deal going on for pet food/supplies. The workers have no idea what they are doing and what they are talking about. I had my dog go through training here only to be severely disappointed. I adopted my beagle from an adoption fair at petsmart(it was through a beagle rescue group that was holding a fair there) and they offered a coupon book and another class if we weren't completely satisfied. Well, we did the class and she learned to sit and stay. Something you can basically learn and teach your own dog if you watch some YouTube videos. The class did nothing we wanted-obedience training. The trainers here just bribe the dogs with treats. Now I am all for positive reinforcement when there is some teaching coming from it. But their teaching style is just bribery for the time being. I was also just on the phone with the grooming salon, where a lady was extremely rude when I was trying to book an appointment. She laughed when I said my 1 year old dog was NOT a puppy (okay, I googled it and he's an adolescent) but in my defense he is still a very young dog and you have no right to act condescending. Then I was told that there are no appointments because it is the holiday season and I should just call back after. I understand that this may be a busy time for them, but I just wanted his nails trimmed. Petsmart, your whole store sucks and your employees don't know anything about animals PLUS everyone who works here is LAZY. Seriously, take your business elsewhere. read more

I'm not rating this place on their performance or anything. Just the fact that the guinea pigs I bought from here are a horrible idea... My 1st guinea pig I bought here had respiratory inflammation the 1st week I had her. I had to bring her back to the store for them to find out or try to heal her. But guess what? The guinea pig didn't make it... So I decided to give the place another try and ended up getting another guinea pig from here. I purchased a second guinea pig and after a few months guess what? Another respiratory inflammation leading to my pig getting sick. I brought her to the animal hospital and the doctor gave her some antibiotics and it didn't seem to help at all. My pig is gone... I know it's nothing in my care because I have another piggy that I purchased about a year ago at another store and she's still alive. I'm not sure if it's the piggies at this place but it seems like they have issues. read more

DO NOT GO HERE! Took my dog for a flea bath here and he came out with medicated shampoo in his eye! The poor boy had one eye open the entire night. We had to flush his eye out several times and he was completely exhausted. We ended up at the vets the next day, the worst part is that pets smart said they couldn't do anything about it. Lastly we dropped him off at 6, and picked him up after closing time about 9ish. I'm not sure how long baths are normally, but three hours seems a little excessive. read more

PetSmart - Poor boy trying to sleep with one eye burning :-( - Pet Stores Near Me - Milpitas, California

This is one of my happiest place on earth... haha! I love going here to see their Lizard sales specifically their Water Dragons ^_^ I love seeing customers' cute dogs as well. Sometimes they have a training class going on with the pets just remaining in their positions near the door. The staffs pretty friendly especially when you have a pet with you and give you a couple of pointers on how to take care of them, especially if you have a puppy. Just watch out of the poops on the floor as you might step on them accidentally, if you do, they have a cleaning station! read more