food is really good, one of my favorite places to eat. Evelin is very friendly and a great worker

Look, during this pandemic, all restaurants are challenged to give a reasonable standard of service, so I hate to give a less than a favorable review but I think it important that the owner/management take notice of there lack of service. I typically eat at PUS once a week and have done so for over 20 years, so I would consider myself a regular. Again, during the pandemic, I don't expect the same service but on more than one occasion over the last couple of months, when I told the counter person that I will be eating outside (they have outside seating) and after 25-30 minutes I finally go back in to check and see that my order was just sitting on the counter the whole time is disappointing. The food is cold. Maybe consider adding another staff member or two to help. All restaurants are struggling for customers. Don't let poor service drive them away... read more

Service is very good, everyone is so helpful. Always very clean in here too. Also Evelyn one of the workers is very thoughtful of her customers read more

The food was excellent. The staff was very polite and efficient. I would highly recommend this restaurant!

Amazing food and even better customer service! Evelyn is great and very kind. Could not have had a better dinner!

Went in there last night. Quick and easy service. The food is delicious! Will definitely be going back

the food is great, similar to panda express's menu but the food is fresh like they say. Not a long wait and the service is great. The place is also very clean and well kept. The portion sizes are very generous as well. read more

Please switch back to the old packaging or get containers with sections. 5/5 for food. 0/5 for packaging. read more

Pick Up Stix Fresh Asian Flavors - One container sucks because your noodles get all salty and soggy. Why did they get rid of the other packaging??? - Chinese Near Me - Anaheim, California

i have been to this location a few times, and although the food is good, the wait is always pretty long. nice customer service!

I recently had an unacceptable encounter at the Anaheim Hills location. Last night I got home and discovered there was chicken instead of tofu, I'm vegetarian so I ended up having to just make my own dinner since it was past closing time. Not great, but these things happen... Then today I decided to drive the food back to the store to see if I could get the meal I paid for. Should have been an easy situation where they just replaced my food with what I bought and paid for the night before. Instead I was told I had ordered the dish wrong and that they would do nothing to help. I was shocked. This is literally the order I have saved on the app and place it the same way every time without incident. The worker was very rude and said I was being stubborn and refused to help me even after I showed her the receipt that said "with tofu." I asked if I could speak to the manger and she said she was the manger?? Her name was Ariana I believe. I have never experienced such terrible and unhelpful customer service in my life. At no point did she apologize for the confusion and refused to help in any way. For something that should have been so easy, I can't believe how upsetting it was. read more

Great costumer service. Food tasted amazing and always fresh. The area around and in the store is also very friendly.

Although the food is good, what is more concerning is the growing number of transients that congregate in the common area in front of the restaurant. The Alcove smells like urine and it is frightening just to get into the store. I will not allow my wife to go there and we choose to go other places instead. I have complained but it has fallen on deaf ears. I just hope they don't wait until someone is victimized or seriously hurt. This is not a lack of compassion, this is a public safety issue. Some of these transients are aggressive when pandering and it can be frightening to children and women. I hope the store does something before it's too late. read more

Heads up! This location up sells items at an extra cost but doesn't include them in your takeout order. I believe it's just part of their business model, since it happens every time I go here. Was charged once again for chow mein and received white rice. White rice has to be the cheapest food on this planet besides a potato. I guess they just think that people won't put forth the time or effort to drive all the way back to get what they actually paid for. Let them steal somebody else's money for a while, I am not going back to this location, and neither should you!!!! They should call it stick-up Stix because it is a robbery in progress. read more

Please, please, hire a manager who understands how to teach the front woman how to treat people. I had just come from a memorial to pick up 2 meals, waited over 30 minutes at least. This was not rush hour it was 2:30 in the afternoon. Asked 1 time how much longer and got a dirty look like I had said something wrong. read more

Great food and service, Evlyn needs a Raise ! Frequent visitor to pick up stix, Evan always presents outstanding customer service, Please give this man a raise! read more

I order to go all the time and love the food. But tonight the service was horrible. The young gal behind the counter acted like we were bothering her while we were ordering g and when it was ready to take home. First of all she had no smile or friendly greeting when we walked in and while ordering she was as troubled by us asking questions. When our order was ready we had to ask for sweet and sour for the egg roll and it was way to much to ask. The attitude and si was very rude. And as we walked out we could here another worker ask "what was that all about" insinuating that we were the ones with the attitude and asking to much. read more

Food tastes great. But I would guess they have one small wok in the kitchen. Plan to wait an hour for a simple order.

My family loves this chain & the food almost never disappoints; until last night, that is. I processed my order online and requested it be ready by 8:15pm. The order was indeed ready, however my order itself was done wrong AND the food was less than desirable. The Chowmein that I ordered to be prepared plain, and with NO onions, not only had onions but also carrots and celery. I ordered our Sweet N Sour Chicken with extra sauce and it was instead bone dry....like, really dry. Finally, I specifically ordered the upgrade from white rice to egg-fried rice, and did not receive it all. I'm thoroughly disappointed and will not be ordering from this location again. read more

Ariana employee at this location. Was super rude when she took my order, acted like she was not a paid employee who's job is to answer costumers questions. She seemed very annoyed and impatient- tone and unpleasant facial expressions where out of line. She also slammed my pick up order down on the counter !!! Not coming back to this location they have horrible costumer service. read more

poor service, horrible food i came and ordered my food at 8:02 pm. it was a to go order. the girl there gave me my food at 8:30. I live just about 2-3 miles away so when i got home and opened my food, IT WAS COLD! i had to put it in the microwave to heat it up but when i took a bite, it was too sweet. i ordered kung pao chicken. it tasted like they emptied a bottle of teriyaki sauce in the food. i had to dump the whole thing in the trash. needless to say im not coming back. read more

MY MEALS WERE POOR QUALITY, NOT NOT NOT WORTH THE MONEY!!! :( So I came into the Pick up Stix the other day, have not been in there for several years. My past visits were good with good food quality and good value, I really enjoyed going there, I just changed schedules and drifted out of using them. I went back tonight for the first time. BOY HAS IT CHANGED!! THE FOOD I RECEIVED WAS SMALLER IN SIZE, NOT PREPARED WELL AND COST MORE!! I ordered two meals with salmon portions. In both cases the salmon portions should be called the micro portion!! I mean, I am paying $11 for $.15 worth of salad $.15 worth of rice and maybe about $.75 worth of salmon - it is a joke. Not just the size either, but the sauce on my salmon, I guess it was supposed to be teriyaki, was overly salty and otherwise had no taste whatsoever, crude, cheap stuff I'd expect if I was at some cafeteria buffet not at the Pick up Stix I have gone to in the past. My salad came with so much salad dressing in such a large cup that I would tell you right now to stop wasting your profits by giving out too much salad dressing. If I had poured all that onto my salad I would've drowned my salad, I mean I would've had lettuce sitting in liquid, it was ridiculous. And pick up sticks management, let me tell you right now I'm not interested in any sort of BS friendly letter from you telling me how you're going to do this better or that better, you know exactly what you're doing, you know exactly what your quality is, what you are willing to except. Iyou don't know that then it's all the more reason for me not to be eating there 22 MARCH UPDATE WELL, MANAGEMENT JUST COULDN'T RESIST SENDING ME A SMARMY, SOFT -SOAPIN' B.S. RESPONSE!! NICE TRY FELLAS!! IT'S A ONE STAR IT STAYS A ONE STAR read more

The service has been consistently slow for a long time. We wait more than an hour every time. Not using this location anymore.

Today I had the best Curry Coconut Chicken ive ever had at "New Yorks Chinese Food" in Las Vegas. Oh wait that was yesterday. Today I had the worst curry coconut chicken Ive ever had. Horrible no taste what so ever! I even asked my wife if they gave me the wrong order, no curry taste, no coconut taste only bland chicken. I will admit the brown rice was really good and fresh. If ever in Vegas.... read more

Called multiple times and their phone just rang. When finally someone answered they said they were closed for the day at 640pm. Note they state they close at 8pm. read more

The food gets worse and worse every year. Smaller portions, quality it has all tanked. Wish the original owners held onto this place. It is a sad shell of what used to be. read more

I went for lunch today. I had the house chicken. Very good. I was served by Evelyn. She always has a smile on her face and gives great customer service. Thank you Evelyn! I will be returning in the future. read more

Made an online order through Yelp. Was surprised at the wait time given, after putting in the order. This is a treat for us, due to the drive. It gave us an opportunity to drive with our pups, as we continue car training for car drives, and trips. So doggy approved. We arrived at the stated time of the beginning of when the order was to be ready. The msg was a bit confusing, but I assumed it's b/c they were busy. Also assumed I would have to wait. Normally busy, this time slot wasn't. It's midday 2pm. Place was clean. Only one customer waiting, and one had just left w/his order. Our order was ready to go. That was perfectly timed, for it's a mere 20 min drive. The Female working the counter, mentioned my order specifically, in the things I didn't want. I did appreciate that she knew my order. Gave a hand wave, as I had masked. We got our usual. Hubs Favorite, House Chicken w/no green onions. He wouldn't care less if it was dark, light, or white meat. I am particular in my chicken, and have to see what I'm getting, or won't touch. I had chosen to get all white meat. Chicken was tasty. I choose the Garlic Shrimp. I particularly hate water chestnuts. Hubs, he loves them. The savvy 'Orderer' me, gets to make the choices. Added an order of 3 cream cheese wontons. Everything was super hot. Smelled good. The wontons didn't make it home. We both enjoyed our meal. Husband was very happy with his chicken, and liked the Garlic Shrimp. I enjoyed a bit of both, as tasty, with the Garlic Shrimp and vegetables, hands down, my favorite healthiest meal of that day. read more

This place is not a good Asian fusion place. Did not expect a super authentic Thai food. But last time I ate here the food was good. Well a year ago. Now I ordered pad thai and it was nowhere close to what I had before. The vegetables were nada and the noodle where not pad Thai noodles and the taste was a total disappointment. So not recommending this place pick up stik at santa ana canyon dr anaheim hills. read more

Pick Up Stix Fresh Asian Flavors - Pad thai? - Chinese Near Me - Anaheim, California

Buyer beware this store gave me ER level food poisoning! Horrible service on top of it. So disappointed in this experience and I could really live myself without all the vomiting. read more

Took a lot longer than normal. I guess that is the new way, with everyone ordering online or through delivery services, one can walk into a a near empty restaurant, and have literally a 39 minute wait... because drivers are coming and going with orders. It would be nice if maybe, when planning an order they were honest and actually notified guests of the expected wait. I was kinda disappointed with the food, I got the new firecracker shrimp and it was just ok, made me wish that I had just ordered my usual, house special beef or chicken. Sadly most of their items disappoint me. I also expected the little containers, not a bento box type thing. read more

I order to go here sometimes. Food has always been good so has the service. The only complaint is that it takes a long time to prepare. So I usually order and wait 20 mins to pick up. Overall, good place, clean, plenty of parking, and service is good. read more

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The fam and I tried this place for the first time not too long ago. We came in about 30 minutes before closing and the place was empty. I was expecting the food to be ready, like Panda, and you pick out your items and it's played right away. Well it's not! They have a menu up above and once your order is placed your food is made. I do like the freshness of the cook on the food. Once the food is ready they will bring it out to your table. I ordered the beef broccoli with white rice. The food came in to go containers and they provide plates to serve your food on. It's a good amount and I definitely could have shared. The beef broccoli had way to many carrots and it was a bit on the sweet side. It should of had a lot more broccoli, hence the name! That I wasn't to pleased about. I also thought the wonton soup my son ordered was on the sweet side. Not sure if it was the carrots again but we all thought the same. I did like how you can substitute tofu in any entree and you can add it to chow mein or rice. My daughter ordered a tofu chow mein which was the best one of everything ordered. The tofu was fried and added to the mein. Maybe it's what we ordered that wasn't their best but I'll probably give it another shot and try something new. read more

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Worst customer service ever i ordered thru my app got my email confirmation set my pick up for 6:30 pm My girlfriend arrived at 6:15 told them our name and they said food would be ready in a few mins after 30 mins she asked again and they said oh we dont have an order with that name yet they have already billed my debit card. And when i called to ask they said oh we never got it and it will take 5-7 days to get my money back and they were rude acting like it was my fault Telling me they had issues with the email yet 6 other people came in to pick up internet orders and they were all ready read more

I ordered white meat Kung Pao chicken in light Sauce , unfortunately we couldn't eat the chicken, had strange taste, like raw or undercooked. Just because light on sauce, that doesn't mean to serve undercooked chicken, very unpleasant chicken. One other time I ordered their house special chicken , the chicken smelled and tasted the same raw and had unpleasant tase, no seasoning at all. read more

A quick dinner before going to Disneyland. Ordered house special chicken and orange chicken. House special chicken ($8.29): chicken in a sweet sauce. The sauce is similar to teriyaki sauce and I always get this dish at Pick-Up Stix. Orange chicken: not as good as orange chicken from Panda Express, but you can really taste the orange peel. Fried rice: you can upgrade the steam rice to fried rice, but I prefer steam rice. The fried rice tastes very Americanized maybe because they use long grain rice? Soda ($1.79): refillable fountain soda. 3 stars!! Pick Up Stix is almost yummylicious!! read more

Pick Up Stix Fresh Asian Flavors - Orange chicken & house special chicken - Chinese Near Me - Anaheim, California

Great Service and Whatevers Food House Special Chicken stole the show. Chicken was pretty yummy. If you are eating here..this is a must try-4 Stars. Cheese Wanton- Nasty. Grose. This is not my type of food. 1 star. Lunch Special Orange Chicken- Price is right, but not yummy at all. Ambiance This particular location has a real cool outside area where you can hangout.-4 Stars. Too bad there were many smoking on my visit. This is a great place to bring kids for a snack..with the exception that they do not sell milk or any drinking selections for kids other than soda and water. 2.8 and rounding up. read more

I am a recovering Pick Up Stix addict. When I lived in Placentia for two years, I used to go at least once a month, sometimes bi-weekly. The cream cheese wontons were some of the best tasty little snacks ever, their house special beef was slightly crunchy and sweet, yet savory at the same time, the honey chicken was just delicious. My boyfriend didn't feel the same way. He liked it, but he would get burnt out, so my visits started to dwindle down because he just couldn't keep up with me. Then we moved away from Placentia, to Anaheim Hills. I knew there was a Pick Up Stix in AH, it's right across the street from my former high school. It's kind of far though, and if I am going to go that far, I will go to Mandarin Taste, which is across the street. After living in our new place about 2 months, I decided to indulge in cream cheese wontons and house beef yet again. It was good, very good. I had missed it. The next day, I reheated the leftovers for lunch, something I always used to do in Placentia. I ate, I was happy...and then about 30 minutes later I had the most intense, horrible stomach cramps ever, that lasted over 3 hours. Then they just went away. I swore off Pick Up Stix. Until last night. They came out with some new Pad Thai bowls, and we got a coupon in the mail for them. My BF thought the bowl looked good, so he wanted to go for dinner. I was weary...but I agreed. I ate my dinner last night, and I felt fine. While the food tasted okay, it didn't satisfy me the way Pick Up Stix used to. Maybe our love affair is over, that spark just isn't there anymore. And of course, I am afraid to eat the leftovers. Perhaps Pick Up Stix can be my place to go once every few months, just to have cream cheese wontons, which I still believe to be the best cream cheese wontons I have ever had. read more

Just had the worst customer service experience basically I was ignored never even got to place my order I guess they didn't want my business Sad I can't patronize in my own neighborhood I'm really hoping it wast a race thing read more

Don't ever expect them to get back to you. They asked me to contact them and I did 2 times only to be ignored. The have no interest in customer service. read more

Pick Up Stix Fresh Asian Flavors - Those look like cream cheese wontons to me. Not!!!! - Chinese Near Me - Anaheim, California

food was really good very flavorful customer service was excellent. ambience is very friendly.