I wasn't gonna leave a review but decided to tell my story to help the next person out. I took my…read moretruck to get an alignment and wheel balancing. The balancing didn't go well, as the truck still hopped a little around 80mph, so I took it back. They realigned it and it made a difference, so I was ok. A few days later, I looked at a wheel and a center cap was missing a bolt. 3 other center caps were cracked to where the bolts didn't secure the caps anymore. I just sat there like, "...now, why wouldn't they tell me this?" Point: plastic center caps crack ALL the time! It's not a big deal. The manufacturers are the problem, being cheap and not wanting to reinforce the caps...as if they want to make money selling us new center caps all the time. I have 6 cars, and two have plastic center caps. You must gently put them on, or they crack if you over-tighten, even slightly. The person at Discount didn't know this, so when they cracked three of my caps, they tried to conceal it by not telling me (and just making the bolt look like it was on correctly). I was NOT UPSET at the cracked cap. Get that out the way, first. I ordered two new caps and had a spare cap in my garage from my spare tire. They aren't expensive at all. Just $35 each, so I bought two new ones online. The next day, I went to Discount - not to get reimbursed - but to show/tell the manager (Tyler, I believe) about the plastic center caps being broken. I wasn't upset about it breaking, but more upset about the tech not telling me it was broken. THINGS BREAK and I get it: plastic is cheap and the manufacturers are wrong for doing our wheels like this. I told him I already bought new ones, but if he could just run it by the guys to BE CAREFUL with plastic center caps, as many have no reinforcment and they will snap/crack. He understood. He felt bad. I wasn't looking for reimbursement, but he asked me how much I paid and reimbursed me! I was not expecting that because I work on cars and I know how plastic will snap. Again, I own 6 cars and I do 99% of the work myself. I'm ok with things breaking, but not ok with concealing the fact that it was broken. Tyler understood and apologized and paid me for the two caps I bought. To me, that was more than I expected and truly genuine for him to offer and to do that for me. In my opinion, the manufacturers need to reimburse us all because cheap is cheap. They need to make center caps with reinforced holes or they need to make them in aluminum. The person that broke mine clearly didn't realize this about plastic center caps and it was not intentional at all. But the concealment of the damage was intentional and that's what upset me. Breaking it? Nah. I was ok with that. It happens. The fact that Tyler made it a point to resolve it AND to have a talk with the techs made the bigger difference. Not all customers would have been so understanding about a broke piece of plastic, but owning multiple cars, I get it. I appreciate Tyle and I appreciate Discount for taking the time to listen and to train the techs to save people the headaches of small mishaps. Things happen, and that's just how life is. That's why replacement parts are sold: because things happen. But we just have to teach our young men to accept responsibility and not hide it. I'm old. Tyler (the manager) is about 10 to 15yrs younger than me. His techs are probably 10 to 15yrs younger than HIM, so we need to pass these lessons down from generation to generation. Tyler understand why I was there: it wasn't for the money, but I appreciate him reiumbursing me. I just needed him to be the leader of the shop and help his guys become more honest mechanics in this world. I'm a mechanic, myself.

As someone who spends a lot of time on the road around the Valley, having a reliable tire shop you…read morecan trust is essential -- and the Discount Tire off Elliot in Tempe consistently delivers. The staff here are incredibly friendly and professional. From the moment you pull in, someone greets you quickly, checks what you need, and gets things moving without any unnecessary hassle. The team clearly knows their system well, which makes the whole process smooth and stress-free. One thing I really appreciate is that their prices are fair and competitive, which is part of the reason Discount Tire has such a strong reputation in Arizona. They're straightforward about options and don't try to upsell you into things you don't need. Another great perk is the complimentary air checks, which is something I've taken advantage of more than once. It's quick, convenient, and a small service that goes a long way for maintaining tire life and safety. What stands out most, though, is their efficiency. When you're waiting with your vehicle, time matters -- and this location does a great job getting customers in and out quickly without sacrificing service quality. Overall, this location is a great example of why Discount Tire continues to be a go-to spot for tire service across the Valley: friendly staff, fair pricing, helpful services, and a team that respects your time. I'll definitely continue bringing my vehicles here.

So, I was getting a new dryer and decided it would be a good time to clean out my dryer lint vent…read more I ordered a kit with a round brush and some flexible rods that you attach to a drill and feed through the vent to clean out the lint. Sounds simple enough, right? So the flexible rods that screw together unfortunately separate while I'm using the drill and the brush and several of the rods are stuck inside the duct. I watch a YouTube video explaining how to remove it (it apparently happens frequently) by buying additional rods and attaching a "corkscrew" made from a wire hanger which you feed into the duct by hand to hopefully "grab" onto the brush and pull it out. You guessed it, that got stuck too. I called King Air Duct Cleaning and Lance (the owner) assured me that he understood the issue and he would be able to squeeze me in so I could start using my new dryer. Lance was here this morning and he was amazing. Within 20 minutes he had both of the pieces removed from the duct and all of the built-up lint cleared. Then he hooked up my new dryer, tested the airflow and assured me everything was good to go! And the cost was about 1/3 of what I thought it would be! Highly recommended!!!

GREAT service! The…read moretechnician (Setin) came early but asked first if that was ok. My daughter was the only one home and works nights so was asleep. I asked him to let me know when he was on his way so I could notify her. Not only did he do that, but he notified me again before he knocked on the door to make sure he wasn't waking her up! The cleaning was textbook; he cleared the lint the size of a ball from the vent, did NO upselling, charged exactly what I was quoted and was done quickly. And my clothes now dry on the first load! I just bought this house so I'm sure they haven't been cleaned in ages (if ever), but King Air Duct Cleaning got us rolling again quickly! Thank you-would highly recommend!

Truth be told.... I'm loyal to a flaw... but my regular car wash was closed and this spot was only…read more1.2 miles further and open. Score! Wash was fast, free vacuums, free clean towels to use, free air freshener, and free dash wipes. Yep... I said free too many times.. But they pull out the stops. Say HI to Zeke and enjoy your new favorite car wash. Puppy approved.

Summary: Equipment-related damage followed by a failure to follow basic incident review or…read moredocumentation. I'm writing this to document a service failure at the Scottsdale Rd location just north of Thomas. My vehicle entered the wash in good condition and exited with a clearly visible, uniform pattern of horizontal scratches--approximately 18 inches thick--running from the driver-side headlight to the tailgate. What happened: An attendant who assisted me through the gate saw the vehicle immediately beforehand and confirmed it was undamaged prior to entering the wash. The scratches were noticed right after exiting. Damage details: The marks are consistent in height and direction across the driver's side, with several deeper scratches that are especially visible in direct sunlight. A professional detailer later confirmed the damage pattern is consistent with contact from an automatic car wash. Management response: A manager named Roger briefly looked at the vehicle and immediately denied responsibility without performing any inspection or creating an incident report. He stated that the "rollers are foam" and therefore could not cause this type of damage, effectively ending the conversation. No investigation was conducted. Resolution: I did not request immediate payment--only a formal review and acknowledgment of the issue. No refund was offered (not even the $11 wash), and there was no attempt to document or assess the equipment involved. I'm now facing significant out-of-pocket costs to restore the vehicle to its prior condition. For Scottsdale residents, the concern here isn't just the equipment--it's the absence of any established process to investigate damage or protect the customer when something goes wrong. Based on this experience, I would not risk bringing a vehicle to this location.