Really rude experience. They wouldn't recommend anyone else around that might have my tire size since they did not. When I went to clarify my request the guy just interrupted with, "thank you" as code for I'm not helping you. Then I started to ask again because it's a fair request, he just kept interrupting with "thank you" and then hung up. read more

Poor customer service for an overprice. I wouldn't go there again. I went there for the name of Goodyear tires thinking its a good brand (which it is), but I didn't know it is a franchise business so it all comes down to the franchise owner that how he/ she wants to operate. Not welcoming at all. read more

Stopped by to see about getting a tire leak patched last-minute (after calling several other places and finding that those were full for the day). The guy took a look at my tires, told me that my tires were bald and all four of them needed to be replaced. Nice try, sales guy! My tires still have a few thousand miles worth of tread on them and I'm sure that during my last service at the dealership just a couple weeks prior, they would have tried to milk a new set of tires out of me if that were the case. Borrowed a family member's car to get to and from work for the following day until I could get the tire fixed. I understand that there are legalities with letting the driver leave with road-safe tires, but miraculously it was not a problem to take care of elsewhere. read more

Service writer was very condescending. They don't honor 3 year alignments from other Goodyear stores within a 35 mile radius, much less offer them. They will not install parts you bring in (which I can understand, that's just mildly irritating). The set of tires I was quoted cost 20% more here than anywhere else and their alignment is absurdly priced. I was trying to give them probably close to $1500-2000 worth of parts and labor, heavier on the labor sales, and they made every effort not to take my money. That's fine. I will take my car and money elsewhere. I would not recommend this shop to anyone. I used to go to the Goodyear in Livermore all the time. I LOVED that shop. I was looking forward to having another regular, reliable shop. read more

We have been to this shop several times. My husband and I have both had our cars worked on here. Mostly for regular servicing (oil changes, etc.) but most recently for a new set of tires. We have always found everyone to be very friendly, helpful and knowledgeable. Their rates are very comparable if not better than most. We highly recommend bringing your car there. read more

I just had my tires fixed today at this tire shop. I got the worst customer service ever from the front desk person named Victor!!! On top of that they are very pricey. I Should have purchased a new tire for the amount I paid. Plus This Victor told me that there's no warranty for the service. Even if a leak will happen to the same tire that they fixed, i can return it, but I have to pay again. DO NOT EVER GO TO THIS TIRE SHOP!!! read more

Been coming here for 2 years now. Use my car for work, and they have always taken great care of it! They are always prompt and helpful. I have never felt pressured into getting any service there, things are just recommended and explained thoroughly if they think there would be value to me as an individual. Highly recommended! read more

I purchased a tire hazard warranty from this guy John, a few years back. One of my tires got damaged and had a big hole on the side of it, so it was unrepairable. The warranty for these tires was 5 years or 60K miles plus the hazard warranty. John saw the tire and said "it was worn out" and that I need all 4 tires replace and an alignment. I purchase a whole set of 4 tires from him on that day since the tires were really getting worn out but were short about 2 months of the 5 year limit and had less than 50K on them. This is what I didn't like about what he did. He did not explain why he wouldn't honor the "hazard" warranty for the blown tire, he basically stated "the tire was worn out". After the tires were installed and the "required" balancing of the wheels and tires he also told me when I paid for the tires that I would probably need to replace the (front) struts "since they were old and had not been replaced for the past 11 years" (basically since the time the car had been built). The struts were replaced in 2012 and again in December of 2016 (monroe struts). He also said that another part on the vehicle was getting worn out (maybe, maybe not this I have to check it out). I appreciate the workers for doing their job at this Goodyear, but I'm never buying tires from this place again since the manager, John, seems to make as much money from his customers as he can. read more

Needed 4 new tires for my 2002 Durango called some tire shops in Marin, then called John at Goodyear in Pinole where I remember buying two Michelins that are still on my truck. He was very thorough and explained lot about the various tires available. Took a lot of time on the phone just explaining the different tires. Michelin makes Uniroyal and Goodrich he says. $50 off all terrain Goodrich. Good deal. John recommended larger size tire from 265, 70,R16 to 265, 75, R16 on that tire longer wear, better ride. Went out and checked clearance for larger tire before and after installation. He knows his stuff. You do get what you pay for but this was still a good deal from a real pro. read more

Today I had the worst expericence ever with a company. I have been going to Goodyear for years to get my car serviced. Recently, Goodyear in Albany did my brakes and a tune up. Today a light came on for the brakes and battery. I was in the Pinole area so I stopped by the Pinole store to have them look at my vehicle. After I parked my car it would not start again. I spoke to the manger, John J. and I told him what was going on. He said I needed to take it back to the Albany location since they were the last one to work on it and I was local and not an out of town customer. I told him the car is now not starting and could he look at it. He says no because he would not get paid for working on my vechicle so take it back to Albany. He then says if you give me $85 I will look at it. I then called the Albany store and spoke to the assistant manager Greggory Allen. He says that yes they can work on my car and I let him speak to John of Pinole. John proceeds to tell Greggory the same thing. Greggory gets back on the phone with me and says this is not true and just bring your car to us. I then called AAA and had to wait for over an hours for someone to arrive. While I was waiting for AAA John tells me to be careful of using the Albany store because they are a bunch of crooks and they have several lawsuits againt them. He goes online to try to show me the lawsuits against the Albany store, which I had no interest in hearing. I was so disguested I walked out. I got to Goodyear in Albany and Greggory called the corporate office to tell them what just occured and spoke with Mr. Jackson. Mr. Jackson of the corporate office agreed that this should have never occurred and was very appologetic. However, the management of the Pinole store needs to be replaced immediately! I am a senior whose car was disabled and I was stranded. I could not believe the disregard John of the Pinole Goodyear had for me in my situation. read more

My tire (as far as I can tell) was replaced correctly. However, my hubcap fell off the next day. I called GY to tell them my hubcap came off. GY first denied I had a hubcap, but said they would investigate and get bk to me... Fast forward 3 weeks later and my new tire has a nail in it, so I go bk to GY. GY patches up the hole, and eventually GY comes clean about the hubcap. Supposedly my hubcap was broken, but because the technician failed to disclose that to me, they decided to replace all of my hubcaps. I was extremely happy about them replacing the hubcaps, but... I don't like the style of the hubcaps they selected... Totally different from mines. Anyway, they tried to right their wrong, that's more than I can say for most businesses these days so I gave them 3 stars! Also, I'd like to add, the staff seem like good people, but I think they could use help in the customer service area... read more

I have been a customer of Goodyear in PInole for over 20 years with cars, trucks, vans, and suv's for our family of 5 drivers. Service is good and pricing is fair, I always get all my questions answered and options are provided with clear explanations. I'm sure I could probably find slightly lower pricing but the value of trust and dependability of quality workmanship is well worth my business. read more

I will never bring my business to Pinole Goodyear and Jarvis again. The manager in the front office was very unprofessional when I came to have work done. He spoke down on me as if I was an idiot because I chose not to purchase new tires in addition to the work that I came to have done. Ultimately after disrespecting me I chose to walk away because he seemed to be getting confrontational when I voiced my opinion. I will warn everyone I know to avoid this place and you should too. I am most likely going to present my complaint to Goodyear corporate as well. read more

WOW, I left a "good review" as our business has used the goodyear tire center in pinole for over 10 years. It seems someone at YELP does not like good reviews and I question the legality of someone removing good reviews. If you need to speak with me contact me via my e mail you have on record. Thanks Ken L read more

I've been going to this store for years and received nothing but good service. The guys there have always steered me in the right direction when it comes to new tires, or repair work. I have and will continue to recommend this store to my friends and family. read more

Interesting on the negative experience others went through, I believe everyone has good and bad experiences, for me and Goodyear Pinole, I have always received great service, I never had to take my vehicle back multiple times to get it right like another tire shop in Pinole. John is always watching for special offers and ensures I get credited when rebates are made available. Vehicles have always worked great after services, will continue to bring all 4 of my vehicles there. read more

Excellent service and very knowledgeable owner. I took my car to them twice for tire replacement, and I am very satisfied.

well, i tried calling several shops in the area. after talking to about a dozen misinformed and idiotic guys i finally came upon this shop. i talked to the manager, John. he gave me lots of great info over the phone. he's probably got more knowledge and experience than the other 12 guys combined!!!!! i liked what i heard on the phone. so i took my car to the shop and had a new set of tires installed in about an hour. John was extremely courteous, professional and prompt. you should at least give this guy a call when it comes to tires! by the way, i found out that his shop specializes in selling lots of high performance tires including Goodyear, Dunlop and Michelin. read more

This is the place to go for honest, quality workmanship. These guys eat and breathe tires and cars and they're fun to talk to about car-related stuff. More importantly, they get the job done quickly and under the price they quoted me, on numerous occasions. I go out of my way by 23 miles to get my car serviced here because I trust these guys. They are a father-and-son team that obviously has a lot of business already but has plans to stick around for another twenty or thirty years. They say what they do and do what they say -- the definition of integrity. I used to go to another national car dealer in Berkeley but I lost my patience when they kept trying to sell me tail-lights and crap for $80. I don't get any of that nonsense at this place, which is why I signed up for Yelp for the singular purpose of writing a review for the Goodyear Pinole. read more