Titus was awesome. He showed up on time and very professional. He explained everything in details and got the job done in under an hour. Highly recommended. read more

Pipe bros is a life saver. The water coming out of my faucet would not stop running. Luckily I talked everything over with Steve and he sent someone out the same day. I was given an appointment window and they showed up right on time. The plumber was so courteous and the customer service was great. Thank you ! read more

Such a disappointment. My brother called Pipe Bros yesterday to schedule a fix on a leak that is coming from our main water valve. Our city water department noticed an increase of water usage in our home and came by to check to see if any leakage was present, and to their expertise, they found one. We scheduled an appointment with Pipe Bros to have it fixed as soon as our city shuts off our water for repairs to be taken place. We called yesterday to have everything confirmed for the next day at 3 pm - 5 pm. We gave them our contact information and address and spelled every single letter and reconfirmed all numbers. We then were informed that there will be a $49 charge for their serviceman to come out to take a look and assess the situation. If we choose to go with their service, the $49 will go towards the work. We thought it was fair since we needed the work done. The next day comes and the water is finally shut off by the city and all we had to do is wait for the plumber to come by to fix it. We got a call with an unfamiliar number around 4 and as soon as we answered we did not get any response. Thinking it was the plumber, we gave a call back to that number and we did not get any response. We then called Pipe Bros, and they claimed that they have been calling us the whole day, leaving voicemails, and text messages to tell me that the plumber is having car difficulties and was not able to come to my location. I did not receive a single call, voicemail, or text message. They then repeated the number in their contacts and there was a wrong digit. I mean come on, your receptionist repeated the number back to me before she quoted me that ridiculous $49 fee for an estimate/assessment. With much frustration, I canceled the work and called another plumber through Yelp. The owner of Pipe Bros did try to make amends and called us back after a few minutes. They even offered to waive the $49 for the estimate and offer some discount / free service. But that does not sit well with us because other plumbers we called offered us a free visit and assessment. Pipe Bros, on the other hand, locks in their potential clients by charging them $49 for estimates; that is just distasteful. I was not sure what discounts the owner wanted to offer, but we were not interested after hearing their excuses. Don't get me wrong, discounts are nice and great to have, but in this situation, it is not about saving as much as we can; it is about getting the job done. Water, electricity, and gas are the essentials in a home. Without it, it causes many inconveniences. To boil all this down, Pipe Bros did come through as promised. Calls the wrong number (we wonder if that number ever replied to let them know that they had the wrong number or if they even checked their caller I.D. to retrace our number) Not calling another plumber to come out any way to assess our situation because it might just be an easy fix, but instead completely bails on us. So next time, when deciding on a plumber, think again with Pipe Bros. read more

I called pipe bros today because of a leak I discovered last night behind my washer dryer. They came quickly this afternoon and fixed it easily. Big thanks to Titus for performing this service. Everything is working wonderfully. read more

After 3 months, I finally have a working sink again! I have had construction going on in my house since July due to a burst pipe in my wall. When I finally thought I would have my kitchen back, I turned on my sink and I stepped in a big pile of water! :'( I called Pipe Bros and they were so helpful about sending someone out as soon as I was available. They were able to communicate to me via text (which with my busy schedule and not always being able to answer my phone, was very much appreciated). They called to let me know when the technician was 15 minutes away, and he had perfect timing! Kevin was very friendly and helpful. He fixed my leak in no time! I will definitely be keeping their card on hand for any future plumbing problems I have. 5 stars all the way :D read more

I noticed a leak from the ceiling. I called three companies for estimate and assessment. I found out Pipe Bros has much more knowledge, professional, and reasonable price. Steve came out to check on the leak. He was polite, friendly, and professional. He assessed the problem and explained how he would approach the job and the parts involve. Then, he gave me a reasonable estimate. I appreciated how he explained thing, how he prepared the area before he started the work making sure everything is covered, and the detail of the task that he did. When he finished, it was like nothing ever happened. The place was nice and clean, even though the task was involved with cutting and repairing a dry wall/popcorn ceiling. It was exceeded my expectation! I'd highly recommend Pipe Bros Plumbing. I had a great experience. And, I would definitely use them again in the future. Great job and excellent service. 5 stars all the way!!! read more

I had called pipe bros for plumbing service. They did a very thorough job and the customer service was great. The prices are very reasonable and competitive. I highly recommend contacting them the next time you need a plumber/plumbing service. read more

Had a water heater start to leak heavily and called Pipe Bros. Answered the call promptly and was transferred over to Steve who had me describe where I was seeing the leak and also to text over a couple of photos. As it turned out definitely needed a new water heater (the bad news). The good news, they were able to get it delivered and installed same day. Titus (installer/plumber) arrived as scheduled and got us back up and running within a few hours. Very prompt, clean and professional and great communication. When a need arises will definitely us again! read more

They were able to help me install a kitchen faucet on very short notice. Evelyn is extremely helpful and really worked hard to correct an initial misunderstanding. Very professional company! read more

I live in Orange County and called a local plumbing service that had great ratings (Efficient Plumbing). They made an appointment for us to repair a faulty shower valve in our kids bathroom. They must have a partnership with Pipe Bros because Titus came (and was in good communications with their dispatch) and repaired the faulty cartridge. He was professional and friendly. We appreciate how he verified the issue before going to get the proper parts for the fixture. He tested everything and ensured everything was clean before heading out. I thought the price for the repair was fair and appreciated his punctuality. Overall a great experience...thanks Pipe Bros! read more

When the receptionist told me the plumber had a three hour time slot, I assumed he would be arriving towards the end. To my surprise , he arrived right a the beginning , which was fantastic. Before the appointment I had attributed the leakage to possibly coming from the water heater but again I was wrong. Titus localized the leakage and explained the entire process clearly and throughly. The price was significantly reasonable and I was happy with his service . Thank you Pipe Brothers for fitting me in the schedule the next day despite me calling so late. Your very happy customer, Rosemary read more

Pipe brothers owner steve was awsome and very honest. He made us right when an issue occured with an ex employee if theirs. Steve sent out titus and he fixed eveeytvjbg to par for us. Evilin at the front desk was so sweet and helpful schdulej our appts. read more

Great and professional. Titus was on time he gave me a good quote, we went over different options and he was very understanding. Came back the next business day and got the job done quickly and cleaned up his work very nicely. Would definitely use them again. read more

I am so pleased with the service. We had a serious emergency with our pipes in our kitchen and bathroom. Pipes came out explaned the issue and quickly but us at ease. I definitely recommended this service. Good job guys! Everything is working out just fine. read more

Very happy with their service! We had a leak under our house and so I called Pipe Bros. They were able to come the next day. Titus came out, on time and took tons of pictures, so he could show us the 2 cracked pipes. I received my quote via email, and then received a call from Steve to go over the quote. I was able to schedule (with the very nice Evelyn) to have the work done a couple of days later. On the day that we scheduled the work, Titus was on time and got straight to work. He was able to complete the work quite quickly and left no mess. He always wore a mask and was very polite. I would absolutely recommend using Pipe Bros! read more

They never came out, never did any work, and never bothered showing up. So why am I giving them 5 stars? Because they (Steve) did the unthinkable. After I explained the plumbing issue we were having at our home (I had called two other plumbers previously and they were scheduled to come out -- can't imagine what that might have run me), he suggested a very easy, quick-fix over the phone. Turned out, he was right. So, words to the wise: if a plumber is willing to lose some business at the front end by being honest and straightforward, he wins himself a lifetime of business down the road any time a plumbing issue comes up. Well done, Pipe Bros. Integrity always wins... in the long run. read more

My shower was not givng out hot water. Originally I called a plumber company I know, and the person told me that the pipes are probably plugged and I would need to knock out the walls to look at the pipes. I looked up the problem on internet, and it seemed more lik a shower valve problem. Then I googled the Pasadena area and found Pipe Bros on Yelp. Steve came out to fix the problem. It turned out that the shower cartridge and rubber were the problems that prevented hot water from mixing with cold water. Our cartridge from the Moen shower was extremely difficult to remove. Steve put 110% effort into the job. Once the cartridge was removed, he went to get new parts and put them in efficiently and quickly. I would definitely recommend Steve to my friends and family. He was professional, diligent, friendly, and easy to communicate with. read more

Titus is awesome!!! He's extremely professional and made me feel at ease with the drainage issue I was experiencing.

Titus was awesome! This company is very friendly and efficient. Would highly recommend.

I called Pipe Bros after seeing what great reviews they have and I'm so glad I did! Steve answered the phone and was very friendly and helpful. He was able to make me a same day appointment to get my water heater looked at after it went out. Titus came to my house an hour later and was able to repair my water heater and I had my hot water back on before dinner time! I was so happy with the fast and friendly service from start to finish. I will definitely be calling Pipe a Bros again! read more

The response was quick and we were able to have someone come the same day. Titus (who was professional and polite) assessed our issue thoroughly. We knew we were getting the best deal for quality work. The problem is now resolved and we are very happy with their service! read more

I was in a bind to get some plumbing work done quickly, as another plumbing company i had an appointment with never showed up. Anyway, long story short.....I would not recommend this company, especially, in my opinion, if you are a woman as I was quoted outrageous prices and advised work to be done that was not necessary. I did have Christian do the work that I needed done immediately (replacing all the valves in the bathrooms) but not the others. Later on, I had other plumbers come in and give me estimates and they were about 40% cheaper than what I was quoted by Pipe Brothers. read more

Technician Titus was efficient in fixing my toilet problem in minutes. And the customer service lady was very nice to update me when the technician would be in my location. Thanks a lot. read more

Excellent fast and efficient service. Titus was awesome - on time, knew his stuff. One of our issues was a simple loose fitting, and that repair was done in 30 seconds. I always expect the worst, but I never expected such honesty and candor.A lot of anxiety was spared right there. The other repairs were quickly assessed and fixed. UPDATE: We called Pipe Bros to check our water regulator, and again requested Titus. They are super kind and accommodating, which I appreciate. Titus came out, gave us a fair estimate and out of curiosity, I asked whether we had an automatic gas shut off. My mother had concerns we were due for an earthquake (she was right), and I had just assumed we had an automatic shut off b/c our house is only about 20 years old. Turns out we didn't, and what do you know? Titus knew how to fix that, too! He gave us a great estimate, got all the necessary parts and brought our gas system up to modern standards. He took the time to explain how it works in case if an earthquake, what to look for and how to get everything going again if it does have to shut itself off. We are feeling very fortunate to have found such a great company and a plumber we can trust to help us with ongoing maintenance work. Such a relief! read more

Dwight was very knowledgeable & honest, especially came on a Sunday afternoon right after Thanksgiving. He quickly identified the problem and repaired due to their honest way of making a living & expert knowledge & use of their tools. I definitely recommend them to anyone who has plumbing issues. Also, they are easy to communicate over the phone and come on time. read more

Highly recommended had a great experience. Prices were very reasonable and they did a fantastic job. If you need a plumber definately call them. read more

I had a few plumbing and adjustment issues in the house for a long time, Pipe Bros showed up and fixed ALL of the issues promptly. I recommend this company to everyone, their prices are reasonable and their service is awesome! Thank you Pipe Bros. read more

I woke up this morning with water all over my basement floor and realized my water heater had been leaking over night. I called Pipe Bros because of their good reviews and they sent Titus out later in the afternoon. He was very knowledgeable and let us know we would have to replace our water heater. Even though we were in an emergency situation with no hot water Pipe Bros had very reasonable pricing and were so thankful for their quick turn around time and thorough service. They put in a Bradford White water heater and upgraded our installation to make sure everything was up to code and working. We would highly recommend their plumbing service to anyone! read more

Hector saved me in a time of need. Kitchen sink was backed up and they were able to come the same day. Really great service, good communication and fixed the problem. I will not hesitate to contact these guys again in the future. read more

We had water leaking from our attic into a random hole in my bathroom closet so we called Pipe Bros and got an appointment for the next day. Hector called me half an hour before to let me know his arrival time and he came right on time. I asked him to text me instead of ring the doorbell because of my sleeping baby and that's what he did. Our attic is right beside my baby's room and he was able to go up there and find the problem without waking my baby up! It turned out to be a leak with our ac but if we have any plumbing issues I would not hesitate to call Hector back. He was friendly, knowledgeable, and put booties over his shoes before entering my house (you'd be surprised that not everyone does this). Quick and on time with reasonable pricing! read more

Christian and his associate came and fixed everything that I requested - it was quick and it was expensive - my opinion - but they were straight up about everything and they did not mess around - very professional. I would call them again. read more

My kitchen sink became clogged and water was pouring out the dishwasher. I called Pipe Bros at 7 PM and they had Christian out the next day by Noon. He arrived promptly and has my sink fixed and my dish washer ready to go in less than an hour. My wife and I have a 9 month old so having a sink that works is very important to us and as it turns out it was important to Christian and Pipe Bros as well. Thank you for the excellent service at a great price. They also identified the issue with the plumbing and were able to quote me that long term fix as well. read more

Titus came out on time and was extremely knowledgeable, professional and speedy. He assessed our problem with our upstairs sink and even went off to our local Home Depot for a part. His price was fair and his workmanship was excellent. We would definitely use his services again. The woman on the phone who booked us with him was also extremely pleasant. We have had some odd and very expensive plumbers in the past and were so happy to have a good experience this time! read more

Solid job on finding the issue and fixing my toilet. This is the second time using this company and they did a professional job again. The Plumber showed up early as well. read more

We called Pipe Bros to fix an emergency toilet clog-- having found them on Yelp due to their good reviews (which must all be fake? ). The told us they'd be able to waive the usual emergency visit fee over the phone. What they didn't tell us was that we were about to be subject to: 1. Ridiculous price gouging. Their plumber arrived 2 hours late at 8pm and told us that they would have to perform a emergency "clean-out" before they could un-clog the toilets. They quoted us $1500 (I found out later that clean-outs usually cost $700-800)--and by that time we didn't have a choice but to pay thinking that they would finish the job right away.... 2. Shady business practices. Once we agreed to pay $1500, they told us that they would have to come back the next day to do the clean out. They quickly unclogged the toilets before they left though... So, it seems they arrived late and lied about needing the clean out in order to fix the clog... They also tried to upsell us some sort of video/hose service-- the plumber quoted us $250 while the owner tried to sell it to us for $350. 3. Horrible customer service. When we called to complain about the price, the owner made up a bunch of excuses saying that they had to charge extra because it was late/a weekend job. Also, after the clean-out was completed, one of the toilets was still clogged and we had to schedule for the plumber to come out one more time. He never scheduled an exact time; instead, he called us at at 10am saying that he could go to the house at 10:30am-- which was not a good time for us because we were on the road driving. Other people were at the house to let him in so he went ahead with out me. He completed the job at 10:37pm and then called to demand payment immediately.... When I told him that we couldn't pay right away because I was driving and that I made it CLEAR to him that I would not be able to be there in person, he said verbatim "i have other appointments, I don't work around your schedule-- you work around mine". Never use Pipe Bros Plumbing! Run far far away! read more

You guys rock!! I called at 9 am, by 10:15 my toilet was back up and running. Prompt, courteous service and very competitive rate. And Hector took great care to leave my bathroom just as he found it. A+++. Won't hesitate to contact you all again for plumbing help in Pasadena!! read more

Overwhelmed how good they are! Day after Thanksgiving and my toilet tank's chain broke, so I could no longer flush my toilet. Had a card for "George" ... at another company. "Sure, he said. He'd be out by 4 PM. Gave me his cell phone number, so it was a surprise he didn't come AT ALL! . And, reaching him by phone became impossible. Then? I went to YELP, and found the most wonderful plumbing company. Dealing with honest people. Even Stacy who answered the phone! And, Titus came (as promised) at 10 AM. He had the part he needed to replace ... on his truck. OH, and the amount of money I paid? REASONABLE! This is the company to call when you need a plumber! JUST WOW. WONDERFUL! read more

Called on Monday, was visited by Titus on Tuesday morning. That's real service. I had a suspected water leak and needed a thorough inspection which Titus did. He knew where to go to look for leaks and how best to monitor my water usage. The visit was very pleasant and the service more than satisfactory. I could not have been happier. If I need a plumber in the future, I will certainaly call Pipe Bros! read more

I have used their services a few times and I think that they've been very professional and knowledgeable. The prices are pretty reasonable, they do exceptional work with cleanliness and thoroughness! I would recommend Pipe Bros! Hope this helps for those who are looking for plumbing services! :) cheers read more

Happy with their service. Had a leaking bathtub faucet replaced/fixed and 2 drains snaked in our new townhome! Tiitus did a nice job, drains run clear and no more drip as of now. I know if i have issues with their fix, or ever have other issues they'll be the ones i call! A little pricey but they on first glance do great work. read more