I meant I called pipeline plumbing for a second quote and they were honest and performed quality work. I would use again!

5-Star Review: Fast, Professional Same Day Water Heater Install! No hot water (holiday season) - my 13 year old A.O. Smith 40 gallon electric water heater finally failed (zero maintenance). Given its age and location, I chose replacement over repair. Found Pipeline Plumbing, Heating, & Air via Bradford White's "Find a Plumbing Pro" tool, then confirmed excellent Google and Yelp reviews. Called in the morning; they arrived and completed the install that same afternoon - impressive! The office staff was professional and communicative. Installer John was knowledgeable, patient, answered all my questions, and handled the tight space perfectly. They sourced the short Bradford White RE340S6 same day. Outstanding service throughout. Highly recommend Pipeline Plumbing - thank you! read more

Both John and Richard are great plumbers. They're patient to listen to customer concerns and very quick to resolve any plumbing issue. Their work is top notch as well. So nice to find and work with reputable plumbers. Great company! read more

Great and honest company. Richard came out to review our unit. No up selling, just facts. Reviewed our system, made r recommendations and was very knowledgeable. Will definitely use them in the future. You can feel confident calling them for your HVAC needs. read more

I'm the property manager here at Fullerton City Lights. We've been using pipeline for over 8 years and never had any issues. Staff is great! Richard, Kathy, and Sarah are the best. Would highly recommend for HVAC and Plumbing repairs. read more

We had a great experience with this company. I was having issues with my tankless water heater not producing hot water. We initially had another company come out that was on the list from the manufacturer. I felt very uneasy about the technician being on the phone with the manufacturer the whole time. I wasn't pleased with that because it seemed like he had no idea what he was doing. He came out the next day and was again on the phone being dictated step by step. We decided to call another local company and I'm so glad we did. I called for a quote and I'm almost positive I spoke with the owner. He was able to give me a price of installing about 3 parts. Most plumbing companies would not disclose that information. We felt very confident that he seemed to know what to do without being told step by step by the manufacturer on what to do. He was very fast and very upfront and honest about pricing! He also knew exactly what to do without having to call the manufacturer one time! He even went out of his way to go back to his office 2x in the same day to get parts because he didn't want us to go another day without water. This was about 6-7pm in the evening. I could tell he cared about my family and I! If I ever have any plumbing related issues I know who to call every time! read more

My elderly mother's water heater went out on a weekday morning. Within a few hours, Richard showed up. Very good job. Removed the old unit, cleaned, installed the new unit. In a very short time it was installed and everything was up and running. Would highly recommend Pipeline and particularly Richard Shaw. read more

Pipeline Plumbing Heating & Air - Water heater - Plumbing Near Me - Brea, California

I had pipeline plumbing come out for a broken sink. I initially had another plumber come take a look and said we would need a new pipe connection redone which would have cost me thousands of dollars. I wanted a second opinion and my friend recommended pipeline plumbing in Fullerton. When they came out they unclogged the sink from the outside and fixed the leak under the sink. This guy went above and beyond trying to fix the situation and provide an honest assessment! I really appreciated him explaining step by step what he would do and did not up sell me with stuff like the other guy. Pipeline saved me a lot of money and I found my new permanent place! read more

We had a leaking hot water line. A friend of mine recommended this company so, I gave them a call and spoke to Kathy and scheduled a time and day. They sent Richard out in a few days and found the exact location of the leak. ( which was in the slab) They scheduled me for a Friday morning repair. He showed up a little before the schedule time. Was notified by their office he was in route. Can not say enough about Richard!!! Let's just say he was great. His advise was spot on doing a reroute of the leaking water line. Minimal disruption! We are back to living normal again. Thanks to Richard and pipeline for taking care of our issue. read more

My AC stopped blowing cold air last night. I called Pipeline first thing in the morning and they said they could get someone out today. The outside condenser was just humming. From my quick research I thought it was going to be a compressor and or fan motor replacement. Richard came out and took the outside condenser panel off and started using his multimeter to find where the fault was. He Found a minor part needed to be replaced. He had the part on his truck and popped it in. Turned on the AC and everything is back up and running! I can actually hang out and sleep in my house tonight ( I have a 16 month old that need to sleep in reasonable temps). Fast response, fair pricing and pleasure to work with. read more

The plumbing work by Jacob through Pipeline has always been top quality, which makes our recent HVAC experience even more disappointing. After spending over $5000 for plumbing repairs this year with Pipeline, we started having problems with our blower motor and needed to replace it. When calling to schedule an appointment, there was no mention of a $96 diagnostic fee. Further, there was no mention that the $96 diagnostic fee would NOT be applied to the total cost of the repair job. Honesty is important in the repair business, and being upfront about fees seems like the easiest way to avoid misunderstandings. It struck us as odd that it would not be applied to the cost of the job, but it was the lack of upfront honesty that bothered us. We did not proceed with the HVAC repair. Three other nearby companies provided repair estimates that were over $100 less for the same blower motor replacement. The other companies also mentioned upfront their diagnostic fee policy and whether it would be applied to the repair job. Richard is the owner and HVAC technician they send out for estimates. Remarkably, he was very rude to my wife when she asked any questions about the details of the estimated repairs. This was in total contrast to their plumbing technician Jacob, and was surprising to say the least. Thanks to Yelp we were able to find another HVAC business owner that was more polite and honest about repair costs. read more

When we were going through a nasty heat wave 2 weeks ago (the high was 115F, just sick) of course our A/C went out. I immediately called Pipeline. Not surprisingly, they were inundated with calls - but the receptionist was so sweet and patient, despite me being the 4th person on hold with her and I could still hear the phone ringing off the hook on the other end. She arranged to have someone out in 2 days, and although their schedule was so busy that the technician didn't make it within the original window of time, they were quick to reschedule and assured me he would get to us by the end of the day. We lucked out and got Richard as our technician! He was awesome, like a damn A/C wizard! He quickly figured out the problem, and despite not having the exact part we needed, figured out a workaround that was secure and worked!!! I'm constantly saying "Thank God for A/C!" whenever it's hot -- well this time I was thanking God for Pipeline because trying to sleep when it's 84F at night in your house is pure first-world misery. We absolutely recommend Pipeline, and Richard especially! Thanks, Richard!!! read more

UPDATE: Since I posted my review, I received a harrassing message from the office manager, "Sarah," who told me I have the wrong place and accused me of writing "fake reviews." I ASSURE YOU, SARAH, I DO NOT HAVE THE WRONG PIPELINE PLUMBING HEATING & AIR. BOTH JACOB AND RICHARD WERE THE PEOPLE WHO CAME TO MY HOME ON TWO DIFFERENT OCCASIONS TO WORK ON MY TANKLESS WATER HEATER, TOILET, AND SINK, AND THEY ARE VERY UNETHICAL PLUMBERS!!! I GAVE THEM ANOTHER CHANCE AND WAS SORELY DISAPPOINTED! THIS IS MY HONEST EXPERIENCE, AND I WANT TO WARN OTHER CUSTOMERS WHAT TO EXPECT WHEN THEY HIRE THIS BUSINESS. I WISH SOMEONE HAD WARNED ME. TERRIBLE PLUMBERS! THEY OVERCHARGE, DON'T FIX THE PROBLEM, CHARGE AGAIN, AND THEN LIE ABOUT IT! I made the mistake of giving this place another try due to them being close to my house. I saw some of the positive reviews and wondered if they had changed their shady business practices. Now I suspect that those positive reviews are friends and family, because I ONCE AGAIN RECEIVED ATROCIOUS SERVICES BY PIPELINE HEATING & AIR! They were very dishonest and overcharged me again for services not properly rendered. It was only when I got another plumber to come in and undo the damage that I realized how much I'd been duped by Pipeline Heating & Air. Furthermore, I saw how they talked to my wife. They treated her with contempt and talked down to her. I did not appreciate their behavior, nor did I appreciate their overcharging, not fixing the problem, charging again to "fix" the mistake they made, and then lying about it. I would never do business with this place again. Twice bitten. As I stated above, shortly after I posted my review, I received a harrassing message from the office manager, "Sarah," who told me I have the wrong place and accused me of posting "fake reviews." Apparently, Sarah and Pipeline Plumbing are afraid of people knowing the truth. I ASSURE YOU, SARAH, I DO NOT HAVE THE WRONG PIPELINE HEATING & AIR. BOTH JACOB AND RICHARD WERE THE PEOPLE WHO CAME TO MY HOME ON TWO DIFFERENT OCCASIONS, AND THEY ARE VERY UNETHICAL PLUMBERS!!! THIS IS MY HONEST AND TRUE EXPERIENCE, AND I WANT TO WARN OTHER CUSTOMERS ABOUT THIS BUSINESS. I WISH SOMEONE HAD WARNED ME. Here is my previous review: I had a terrible experience with this company. I hired them to work on a leaking toilet. When they arrived, they said they knew what the problem was and that it would cost $500, which seemed pricey. But, I needed the toilet fixed. I hired them to do the work. Halfway through the job, they said that there was a leaky valve. I didn't even know toilets had "valves," but I trusted that they would get the work done. I paid them another $100. Two days later, the toilet began leaking again, this time worse than before! I called to complain, and the owner showed up. He said there were some corroded components and that I needed to pay him another $200 to get the problem fixed. I explained that I'd already paid $600 to fix a leaking toilet and it didn't get fixed the first time, and he told me if I didn't pay another $200, I was out of luck. I told him I didn't want him to work on the toilet anymore and that I was highly disappointed in his way of doing business. I have since learned that Pipeline Plumbing is known in the industry for being unethical. They overcharged me, didn't complete the work, and in fact made it worse. I'm out $600 for nothing. Hire this company at your own risk. read more

Great for tankless water heater repair! Called Pipeline after speaking with a few other companies that'd been recommended by the manufacturer. Richard was clearly familiar with the issue I described (a massive foghorn-like vibration on startup) and quoted a flat rate to fix. Scheduled for a few days out, came out as promised, fixed the problem as promised for the price promised. Also provided some additional info and recommendations on unrelated issues. Thanks, Richard! read more

Technician was very friendly and very professional. His work was fantastic! I will most definitely use them again in the future.

Best plumbing company out there, period. I have used this company for 15+ years and they are wonderful. They are honest, know what they are talking about, won't overcharge you, and will give you recommendations on what is needed for your home. The office is amazing to communicate and schedule with. The technicians know what they are doing and don't waste your time. If you need any plumbing work done, call them... You won't be sorry!! read more

Had an issue with a bathtub leak that was causing water to drip into the lower ceiling. We used Pipeline Plumbing from a referral and their service was fantastic! The appointment was scheduled without any issues and in a very timely manner. Jacob the technician was prompt, right on time and took care of the issue very fast. Not only that but he was very friendly, identified the issue and got right to the point and had our issue fixed within just an hour. Definitely will be using Pipeline Plumbing for any other future issues. They were honest, didn't try to get us to fix anything else we didn't need and their prices are very fair. Great customer service and emailed us an invoice for our records as well. read more

Super honest and prompt family-owned business. They are reliable and extremely experienced. Every time I've had work done they were in and out and super efficient and thorough with explaining what my options were and walking me through what was causing the issue. read more

So we had another drain "incident" my daughter though it was ok to put egg shells and 1 lb of spinach stems down the old garbage disposal all at once... Nope. So I was on my way to calling our regular plumber, when I decided to check for any specials on Yelp. Sure enough I found this great review and special offer from Pipeline! I called and they were so friendly and helpful, they had me go over to the sink and do a few tests to ensure an accurate quote on what needed to be done. They were on time, courteous and professional. They did the job within 30 minutes! They even offered a recommendation on preventative service that will help ensure the pipes stay clog free. The best part... it only cost $96 bucks where my regular plumber would have cost over $125... Yea I have a "new" regular plumber now. Good Job Pipeline! ;) read more

BY FAR THE *BEST* plumbing service I've EVER had. This one company with one location is super dedicated to serving ALL of: Los Angeles County Orange County Riverside County For our new home, we've had Pipeline come over THREE TIMES and the service has been amazing. Fast, dependable, and super friendly. They've been in business over 20 years according to the Google search and the services they provide (plumbing, heating, and air) are delivered with great skill and experience. For us: They fixed a running toilet. They fixed a stopped drain in our shower. They fixed a leaking faucet in our sink. They pressure flushed our water heater and drained all the Calcium build up. If you were to put all these services in one day instead of three, it would take a total of no more than an hour. The pressure flush alone took about 45 minutes. Call for Jarrod Caron. He's been great to us. =) read more

These guys are good; we REALLY appreciate their prompt attention to help us out of an emergency situation. It's a Saturday afternoon and the shower handle broke off with no way too shut the water off but close the main valve to the entire house. I had called a few places, left messages, received call backs saying they either could not help or unable to come out until the coming Tuesday. Jacob from pipeline called me back within a few minutes of my message, he understood the problem completely, competently described what the problem was and what the potential fixes were depending on the situation once he could see it. He was very clear about costs on the phone and arrived at the exact time he said he would: 45 minutes from time of call. We got lucky on the fix. VERY reasonable cost for expert, speedy work. My wife asked about other maintenance issues for other plumbing areas and Jacob was honest and direct to recommend to schedule a time in the future where we would not be on the emergency call rate. By the way, the emergency call rate, is NOT startling; very fair. read more

I am in the process of purchasing a new home and our general inspector recommended a plumbing inspection. I received great customer service over the phone from pipeline. They quote $97 for the inspection and scheduled it for the following business day with the knowledge that I needed to make arrangements to be available at that time. On the day of the appointment they sent a friendly gentlemen (not Richard) that claimed 25 years of experience but could not perform the inspection or provide a quote for work. I've found that very few plumbers have respect for the clients time, but this truly takes the cake. read more

I got to Pipeline Plumbing through Yelp reviews. Kathy who booked the appointment was helpful and courteous. I was quoted $97-$147 for the installation of a faucet. Their tech, Richard came out--prompt, professional and courteous. When he saw the faucet (standard issue for homes in my area), he started talking about the job's complexity, etc. etc. I knew what was coming next-- The quote was $180--twice as much as the initial base quote. I asked how long it would take, and he figured an hour--two tops. When I asked why he quoted more than what I got over the phone, he said that he came with '35 years of experience' and wasn't some new plumber. --That I was paying for experience. But guess what. I stayed home from work. My wife needs a working faucet in the kitchen, and I was kindof in a bind. Anyway, I gave him the okay to do the work. Turns out that my faucet was missing a part, so I had to go to Home Depot (twice) to get the right stuff. Richard was pretty flexible through the whole ordeal Anyway, the faucet works, and Richard was helpful and professional. It just seems that the work was pricey. If it wasn't for his flexibility, Pipeline would have been rated lower. read more

Richard came to rescue! I am so thankful to find Pipeline. Should've looked on Yelp way earlier. My previous plumber installed our shower, told us there was a problem with the water heater, suggested us to replace with a new one. I called around and seemed like replacing a new one was the only answer. Until I looked on yelp, found Pipeline. Came out within 2 hours I called, fixed the problem. BAM, we have hot water! Having hot running water is almost like heaven on earth in this cold weather. I am seriously super thankful for them for saving my wallet instead of having to replace a new water heater. Richard also gave me some very useful advice on future re-piping project. I will definitely use Pipeline as my plumber from now on. Thanks Yelp and Pipeline! read more

Richard is AMAZING! This is the second time we've used Pipeline and I could not be happier. Not only did Richard arrive on time but he was very polite, knowledgeable and friendly. He is happy to explain everything and let you know what is available without doing anything high pressure. About two years ago the water heater went out and Richard went above and beyond to get it fixed timely and for a reasonable cost. Today was just a service call that was completed quickly and efficiently. When we need any other plumbing, heating or air services we will for sure be calling Pipeline. And of course I recommend them to all my friends. THANKS RICHARD! read more

I also called Pipeline after reading the reviews on Yelp. As a few others on Yelp have mentioned, the price they quote on the phone is not always the price that they give you once they get there. Richard was the technician that was sent out and while the secretary who quoted me over the phone said that the job was going to cost $96, Richard said it was actually going to cost me close to $150. My problem of two leaking showers wasnt an emergency but since he was already at my house, I decided to go ahead with the job. The quality of work was decent and Richard was courteous so all in all, 3 stars. Nothing spectacular but a little more reasonable than the big name plumbers (ie., Mike Diamond) that clearly try to rip you off. read more

So glad I asked my neighbor for a referral for a plumbing and heating/cooling repair person. I had an issue with a leaky shower faucet and was referred to Pipeline about a year ago. On Sunday night we noticed the A/C unit was stressing out so we turned the unit off. Called Pipeline and left a message...was called before 8:00 am the next morning with a promise to be out Monday afternoon...which they were. Richard came by to diagnose the issue in between jobs with the promise to come back Tuesday to repair the unit...which he did and for the exact estimate I was given the day before. I am so very grateful for the manner in which my issue was handled and the easy of dealing with the front office. You can't go wrong with Pipeline...! read more

I don't usually write reviews, but with all the poor workers out there, PIPELINE Plumbing heating & Air has been a lifesaver more than once. I moved into a condominium, it had been inspected but the air conditioning and the heater were not functioning properly. Infact, the heater had flame roll out which is extremely dangerous. Richard came in and replaced both the heater and air conditioner. I have had absolutely no problem with either unit and it has been 8 years I have called them for emergency plumbing, had them replace faucets THEY DO IT ALL, run a water line for my refrigerator, their work is ALWAY of the highest quality, the bill is always reasonable and what they quoted, even on emergency calls. You can trust Richard and Jacob without question. They are the ultimate professionals. Kathy in the office, it's always as helpful as anyone could possibly be. She is sooooooo patient and understanding. I will ALWAYS use PIPELINE PLUMBING, HEATING & AIR. They give you the personal attention you and you problem deserve and they are not a drain on your wallet either. Diane read more

I had the best experience with this company they were fast and friendly. I called to have a new kitchen faucet installed and a new water purifier added while they were there they also hooked up my ice maker for me. They did an excellent job. I am glad to have found them and want to recommend their services. I placed their phone number on my wall so if I needed this service again I would knew who to call. A week later when the thermostat on my air conditioner went out. The phone number was right there and they quickly took care of that issue. Thank you for everything, and keep it up the good work. read more

I live with a few roommates and recently had an issue with a leaking shower head. I shopped around and finally got a reasonable quote. Sarah educated me about the work and was prompt to get Richard to the house the next day. He was knowledgeable, fixed the issue and even took a quick look at our refrigerator. I would definitely recommend. Five stars. read more

Richard from Pipeline Plumbing came out to fix a problem we had with our kitchen sink. Not only did he fix the problem, but also gave some great advice. He was prompt and friendly. I will certainly return as a customer. Their prices are very reasonable. Two thumbs up for Pipeline and for Richard also. Mark & Normacita read more

Highly recommend this company for plumbing, heating and air conditioning needs. Every time I call them out, they always seem very knowledgeable about any issue I have. I've been using Pipeline for years and will continue to trust them to take care of my home. read more

Over 30 years with two, complete A/C installations with service from four outfits and, finally, I encountered a level of service unrivaled in my experience. Pipeline provided perfectionist-grade installation of new refrigerant lines and relocation of my A/C unit, shortening the line length and greatly increasing the efficiency of my system. Every aspect of the company is highly professional, from the warm and welcoming phone manners of the office staff to the advanced quality of the equipment used on my job. When time comes for my equipment replacement, I will not hesitate to call Pipeline. Completely satisfied and I highly recommend their range of services. read more

I don't know what to say. Yelp almost never fails me, BUT.. we called Pipeline for our AC unit and their staff was courteous. The gentleman was able to come out in a timely fashion and appeared to have the problem solved. He came out the first time to diagnose --90 bucks to just look, he came out a second time another 90 bucks + 200 for other stuff... OK... not too bad... but a mere 2 weeks later, AC broke again. Called him, didn't call back, when he eventually did he scheduled us 12/10/2010... stood us up -- never came back out.. don't know what to say, they don't appear to back up their work at all. I mean -- how can something break 14 days after you fixed it?? I'm now 400 bucks down and busted AC on my hand still... Not a good place for AC... maybe the plumbing is okay... read more

Had a water heater that recently stopped working. No hot water. So I checked out Yelp for a plumbing company that could repair or replace my water heater. Spoke with Richard at Pipeline. Very professional, friendly, and knowledgeable. I then made an appointment right away. As promised, his office called me 30 minutes before Richard would be out to my condo to evaluate and diagnose the problem, and perhaps fix it if he didn't need to order any parts. Richard showed up. Very professional, friendly, and knowledgeable, just as he was on the phone. Richard quickly told me what the problem was and that he could fix it. He also told me what the price would be. Very fair! (I was frankly surprised that it was not much higher!) Then he told me about the warranty, what to look out for, and the details of what he had just fixed. He couldn't have been at my condo for more than 25 minutes total. Amazingly fast. I strongly recommend hiring this excellent plumbing company. The next time I have a plumbing problem, I will definitely call Pipeline. Thank you, Richard. And Happy New Year. read more

Richard and Ethan just came out to repair our water heater today. Rather than just say we needed a new water heater, which would cost a whole lot more, Richard was completely honest and changed the burner assembly which was significantly less. They were quick and the water was hot again in about an hour. As we talked, Richard mentioned that they also worked on air-conditioning systems. And it just so happened that I was planning on calling my normal air conditioning guy this week to refill the refrigerant on my unit. I had Richard look at the system, and he educated me on what needed to be fixed and that the problem is not simply having enough refrigerant. On the other hand, my system had enough refrigerant to do the job. This after having a different air conditioning guy come out two summers in a row, only charge me to refill the refrigerant which wasn't the issue. I appreciate a company and person that practice honesty, it's a sure shot way to get repeat business and referrals. I don't usually recommend businesses to others because these days, honest companies (and people) are getting harder and harder to find, however I would highly recommend Richard and Pipleine Plumbing! I will be calling them soon to work on my air-conditioning. Richard demonstrates he knows what he is talking about and is a straight shooter. read more

Earlier this summer, Richard came out to look at my AC because it had stopped working. He quickly diagnosed the problem (no coolant) and got it up and running. My house was built in 1965 and I think it has the original heating and A/C unit. So it's old. Richard could have tried to sell me on a new system, but he didn't. He also gave me some good advice on how to improve cooling upstairs. When it comes time to replace the system, I'll definitely contact Pipeline Plumbing Heating & Air. I was very happy with their service. read more

Richard came out same day and did a safety check on our furnace heater and advised us on other issues to be aware of without pressuring us to do anything more. read more

Had a problem with my water heater and called them and they said they would come out that day! Luckily they called me back an hour later and had Jacob come out to look at it. He was very nice, honest and gave me a price for the work and some helpful tips. I plan on replacing my water heater Ina few months and I will be calling them to install. Very reasonable prices and great service. read more

writing this review FRIDAY 5th of July. my home in Fullerton California was neglected by previous owners and has had lots of EMERGENCY plumbing repairs needed in the last several months! these guys showed up the day after a holiday and were able to get the situation taken care of- - with SMILES and PROFESSIONALISM! thank you read more