Today we wanted pizza and salad so we stopped at Pizza Factory on First and Nees, in Fresno. It is small but they always say hello when we walk in. The football game was up on the big screen, there were several people eating and talking. We ordered and got our plates and cups. Found a table and sat down. Once we got situated we got up and made our salads, picked our drinks, sat down waiting for our pizza. We got a combo large, and all you can eat salad bar. The salad bar was fresh, nicely sliced and chopped offerings. A good selection. But I have seen better. The dressings were good. The pizza came fresh from the oven, very hot! Juicy and cheesy! Lots of meat not so much veggies. Guess we need to look closer at the menu. Our visit was good, we enjoyed our lunch. I am sure we will go back. Maybe during week when they have a lunch special. read more

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We've eaten here a couple times since moving to Riverstone. The first time we went in for their salad bar, the pizza was okay but they were ending the salad bar soon so it tasted like it had been under the warmer for a long time and the salad was kind of soggy. We recently ordered a whole pizza for takeout and it was so good. We also tried the potato wedges and they were very yummy as well. I would definitely recommend ordering out or getting a fresh pizza over the salad bar. read more

Terrible service young kid took forever to pop out from the back after 5 minutes he finally came to the register only to be on his phone still. I finally got my order taken he walked to the back after handling money and still on his phone when he decided to make my sandwich not washing his hands which is disgusting and unsanitary. This whole experience was just horrible. Will never come back. read more

Been here several times over the years. Salad is always good and fresh with at least six different kinds of dressing. Today there was 5 different pizzas to choose from during the all you can eat lunch. Owner and employees have always treated me with respect. Will certainly go back until they don't. read more

Honestly, this will probably be my last visit to this Pizza Factory. The pizza came out overly greasy (it was unappealing), and the wait was over 25 minutes -- which felt especially long given that the staff spent most of the time chatting across the kitchen, loud enough for the entire place to hear, and weren't wearing gloves while preparing food. The crust was also noticeably hard. It's disappointing because we've been coming here for years, but the quality has clearly declined, and the service now feels inattentive and, at times, rude. At one point, a party came in (with a pre-reservation) and had to move their own tables without any assistance, while the staff continued chatting instead of helping. Overall, not a great experience. read more

Don't go to this place. The food is BUTT. We had hair in our sandwich and the bitch that works there is hella rude!!!

Pizza was pretty damn good. Took the kids and they loved it. Prices were a little steep but once in a while won't hurt. Glad we went, enjoyed it. read more

Pizza Factory - Pizza Near Me - Fresno, California

Customer service is terrible! Lunch buffet from 11-2? Wrong! They stop at 1:30 If I could give 0 stars that would be more accurate read more

Today is Lent, so we ordered a large cheese pizza. I was sitting right next to my fiancé when he placed the order and clearly heard him say large cheese pizza. He pays, gets back to the car, open the box -- it's pepperoni. Simple mistake, right? Apparently not. When my fiancé went back inside, the owner immediately got defensive and insisted he "specifically heard pepperoni." No apology...No attempt to fix it. Just ego. Instead of correcting the order and taking back the pizza we weren't going to eat, he argued back and forth like a child who refuses to admit they're wrong. Then he had the audacity to offer to sell us a $10 cheese pizza -- as if we should pay extra for his mistake. Asked for a refund and was hit with " I'm the owner and I can't do a refund on something that was YOUR mistake" It was arrogant, prideful, and completely unprofessional. The whole interaction screamed, "I care more about being right than keeping customers." If this is how the owner handles a simple mix-up, I can't imagine how he deals with real problems. We won't be back, and now I finally understand why the owner works ALL the time by himself, can't keep any employees or returning customers. Please go to the Pizza Factory on 7081 N Marks Ave for better food and customer service read more

I'm not a big pizza person however this place made me love pizza again. The service was superb, fast and friendly. The bread sticks were soft, buttery and delicious! Chicken wings were meaty and had us licking our fingers. The pizza was really good! So many toppings, the cheese pull was outstanding! Can't wait to come again! read more

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Cozy Italian spot with fantastic pizza and cocktails. The staff is welcoming, and the ambiance is perfect for a relaxed evening. Loved it!

place with filthy the girl the counter and looked up at us didn't acknowledge us the back talking to somebody in the decided to come up and help us and guy with the jacked up hair making donuts talking on his phone. I don't see this business being around too much longer. read more

The cheese and the crust is bomb.com!! The counter guy was nice and polite and the girl taking orders over the phone was very polite also .

Several issues. Pizza was 30 minutes late. I called when it was 15 minutes and after I told her she put me on hold but cut me off. I called back several time until they called me and said 6 .more minutes. When the Pizza arrived it looked was dropped and was crushed to the side. The driver was also very rude. I thi k because she was lost. They did not sent the sause for the cheese bread or the packets of cheese or peppers. I called the store and she said if we bring the pizza back they can remake it. We had to return the delivery we paid to get to get it correct. She said that is all they can do. Last order from them. Too many good places to get Pizza to waste $40 on average pizza that is not even correct and a company who will not do anything to make it right. Zero stars would be better. read more

2/27/24 Getting lunch! I ordered a veggie calzone with chicken added. The worker was nice. 35 minute wait until it would be ready! Unfortunately, they are out of cinnamon stix & crushed pepper. FYI! Total given and waited until it got closer. Arrived to pick up. Nice restaurant. Safe, clean & practiced. I paid for the order & left. Until... They didn't give tomato sauce. I had to go back in and get it and it was really small container for 1. Especially with it being such a large calzone. I ended up having to pay for another Super small container. A bit much after already paying A LOT for the large calzone. Really unfair. Lunchtime! Calzone split. My half was okay. Definitely don't recommend! Especially with paying extra for chicken. Only, like 5/6 tiny tiny pieces in it. Another, not fair. =/ The half was large too! I had leftovers! Mother felt the same. Good service, okay calzone. It definitely wasn't worth the price I paid. Especially with getting a tiny container of tomato sauce and having to pay for another after paying a large amount for the calzone! Again, not fair. Not worth it. Pretty disappointing! read more

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Idk why this location has bad reviews. We came in here after reading the reviews and my boyfriend and I and a good experience. Good customer service and food was amazing as well read more

Go to Friant pizza factory! Absolutely rude service! I got out on a do not order list because of their mistake. Called in a sandwich they said 15 mins. I showed up around 20 mins after ordering, then waited in store for another 10 mins just to be ignored but the workers so I left. Now I'm no longer allowed to make orders. Friant pizza factory is much better anyways! read more

Called in order ahead of time. When I arrived was told that the person I spoke to didn't put the order in. Was told sorry and asked if I still wanted the food. I said yes and was hoping for a discount or soda at least for the mix up. Instead was charged full price and had to wait for my order to get made. read more

Best cheese pull for the mozzarella sticks here and I enjoy when the pizza is hot and ready

We order here regularly and it's always been great until the last 2 times. The cheese has smelt so bad that the 1st time I was unable to stomach it and eat it and we had ordered right before they closed so we couldn't call about it. The 2nd time I asked before we ordered if they had changed their cheese and the response was no. We ordered and again it was the same. I can't say exactly why this has continued to be an issue but the cheese seems spoiled and I won't risk ordering for the 3rd time since they claim no changes have been made to their product. Sadly this will no longer be our go to pizza spot. read more

This is not our 1st rodeo with PF. I have been purchasing pizza here for 15+ years all over the state at least once a month. I am pretty sure our extra pineapple was an after thought. Along with the veggies, olives and sausage on our combo pizza. It was like they added stuff to already cooked pizza. Not to mention it looked like someone may have dropped the boxes. I will not be returning. My $125 worth of food will be better spent else where. read more

Rude customer service. Wish I could give 0 stars. Usually enjoy Pizza Factory but this location is horrible.

Call in advance to order the pizza. When arrive to pick up the pizza. The cashier told me it is $29.99. I says why they never mentioned it over the phone. All I asked is make sure you put extra tomatoes and cheese. Because it was very dry last time I ordered. All of a sudden the owner came without results the situation. Because the owner himself took the freaking order. He got an attitude and say if you don't want it. Get out of here and don't come back. Dude! The way you run your business with an attitude like this. Get angry at customers. I hope the people in Fresno, stay away from this location. MF needs an attitude adjustment. MF , I will never be eating here again. By looking at your store reviews. I hope you go out of business. Immediately!!! read more

Pizza Factory is typically our go to pizza. They can improve the experience. We ordered pizza to go and a pitcher to enjoy while we waited and then some. They let us know our pizza was ready (and it was put on top of the oven as they do/expected). We finished our beer and then grabbed our pizza and sides of ranch and jalapenos. Welp not a big deal but enough to be annoying and an opportunity to improve the customer experience - My guy checked the sides and felt that the ranch under the jalapenos at the bottom of the bag that was on top of the pizza box on the oven was warmish and the lid was pressurized so he asked for cold ranch because of this. He shared again why he was asking for cold, because the ranch was warmish in the bag on the hot pizza, on the oven. The reply "that is how we do it for all customers." Recommend staff be trained on how to be great with customers and not defer to that is how they always have done it. Warm ranch = gross. Customer Service gets a D -. We will not be going back for a while. read more

I placed an order for 3 large pizzas through door dash. Scheduled the order at 1:00 for pick up at 5:50 to 6:10. At 6:15 I get a notice that my order is running late and now scheduled for 6:15 to 6:25. My Guests have already arrived. At 6:20 I get notified that my order has been canceled. The door dasher shows up with part of another order from a different business and says " Pizza Factory claimed the pizzas were already picked up by someone else." I had to scramble and leave to pick up from a different pizza place which made dinner an hour and a half late. I understand sh*t happens, but this is the third time I've had issues with this pizza factory for different reasons. There will not be a fourth. Incompetent. read more

This location is horrible!! First time at this location since we frequent the Madera Ranchos location mostly. Our bill came to $112.08 after the product would have been cheaper online. We were charged extra for light sauce. So basically we were charged more for removing extra sauce. We were also unaware of a credit card charge of $5.00. We brought this to the workers attention and she said she couldn't removed extra charge for removing sauce. So we asked for the manager and she stated she was the manager. So we asked for her manager and said she couldn't give that info out and wouldn't provide an email. Horrible customer service, store felt unclean, salad bar was old, beets were sitting out and soured. read more

We order the Awesome Combo Pizza and garlic cheese bread every time we come here. The pizza is packed with meat and veggies, the crust is soft but yet also crunchy, and the pizza actually tastes just as good warmed up the next day. The only thing I'd have to say is that the app they promote doesn't work. I've tried using it in the past and none of the workers are able to apply the discounts. read more

Pizza Factory - Awesome Combo Pizza - Pizza Near Me - Fresno, California

Pizza was greasy and cold. And they charge $1.10/ea. for Tony, half-filled ranch cups. Pizza Factory used to be a quality product, now it's a sad cash grab. read more

Pizza Factory - $1.10/ea. for these ranch cups. Careful, you might actually get some in there next time. - Pizza Near Me - Fresno, California

I grew up on pizza factory and this isn't the same at all. Idk what happened but it a major downgrade in quality. read more

Pizza Factory - This looks at taste like frozen pizza. Kinda looks like Chucky cheese pizza. Very disappointed. - Pizza Near Me - Fresno, California

This is by far my favorite location on First & Nees. Excellent customer service. Always greeted and made to feel like a VIP! Lol. They're factory special pizza and cheese bread are the best, always fresh ingredients. I wish I would of taken a pic of my family's order but I couldn't wait to dig in!! There is a pizza factory closer to where I live on Herndon & Marks, but they lack in all of the above so I make the extra drive to come to this spot. read more

Ordered lunch buffet. Within the time span of one hour, they only put out one pizza even though there was about 5-7 people waiting for more pizza to be brought out. When a lady asked why there hasn't been more pizza put out, she was told they are also busy with other orders. This place has recently undergone new ownership and it definitely shows. read more

I've had several pizzas from here hands down one of the best pizzas very tasty and loaded with toppings I will continue coming here for my pizzas definitely worth the price read more

Can't believe we haven't written a review for this place yet since we come here every few months. First, wherever you are going for your pizza, if it isn't here, give this place a visit at least once. Ethan is generally working when we dine in and he is professional, polite, and makes great pizzas. The place is clean, the pizza is great, and they chill the cups. The salad bar has many options and all the produce is fresh. This time we went Ethan was working with Julie. They did a great job and were welcoming and accommodating. Great pizza and great service. read more

I don't do many reviews anymore but we thought this was terrible. Very greasy, undercooked pepperoni pizza. It is very very greasy with oil just swimming off of the pizza and serving plate. Tasted kind of like low quality hotdog meat. Need to use higher quality ingredients. The other topping pizza was good since it didn't pepperoni on it but small sized ingredient pieces and not very much topping. The prices are high. Maybe the $12.99 lunch buffet would only be worth it but if it has that pepperoni though. read more

Hadn't been to this location in years. Was reluctant to try again. As soon as we walked in we realized there must have been new owners. Location looks great and clean. All staff was very friendly and accommodating to our requests. Loved the small shop feel with quality food. The manager encountered two separate, difficult customers and as a people watcher, I was happy to see her handle each of them with kindness and professionalism. Enjoyed the food but the service makes me want to support this business just as much. read more

Pizza is pretty good; however, they recently instituted a $50 minimum for delivery. The standard family pizza night of an XL pepperoni, breadsticks and a 2-liter is now a no go. I get it; inflation, minimum wage, all that. But why not just raise the delivery fee and not actively drive away customers? This place used to be a staple, but not anymore. read more

So im not gonna lie, ive been sour on this pizza factory location for along time. The food used to be sub par, and the manager was a real Ahole. It WAS a dirty, low quality, turd of a pizza factory for a long time. NOT ANY MORE! Rest assured this location has stepped its game up BIG TIME! Great pizza, just like the original, and great customer service. These guys went above and beyond to make our experience enjoyable. Please, if you love pizza factory like i do (i grew up with the original location in north fork ca), give these guys another chance. They are trying hard to deliver the pizza factory experience the way it used to be. Great job guys! Easy 5 stars! read more

First off, I want to say that the pizza was actually quite good. Yet I have to give it 2 stars. I'll explain. Wandered in for lunch after seeing they have a "Lunch Buffet 7 days a week" 1 there was rarely any pizza and when there was there was very little and it was gone in minutes. A lot of the pizza was single topping combination. If they were only going to put out one pizza at a time it should have been half/half for some variety. Have you ever eaten a pizza that's been out of the oven for 30 second? It's like eating lava. There was a salad bar with the basics and not much more. Serviceable, and that's okay. WTF?! There was a sign on the salad bar that read "Dressing is for salad bar only, not for pizza bar". Seriously? Whether you like ranch with your pizza or not, can we agree that the owner must hate money? Seriously this is borderline unforgivable for many pizza eaters. So despite the pizza being good, I don't think I will be back, at least not for lunch. read more

Not only is their pizza hot, fast and delicious. Every single employee I have come across is patient and kind. They don't don't "nickle and dime" you, it reminds me of the vibe me n Ed's used to have when I was a kid. It's a really nice place to take the family, I love it. Also: Their bread, dough, ranch, salads and sandwiches are all really good too! read more

Pizza Factory - Pizza Near Me - Fresno, California

Unfortunately my experience with this Pizza Factory was a disaster. The pizza was supposed to arrive by 6:45 and got there closer to 7:30. Once the pizza arrived, we opened the box and there was a whole slice missing (toppings that had fallen off from the missing slice were right there in its place). I didn't call that night because I had 20 hungry people waiting for me but I called first thing the next morning. I got on the phone with the owner and he said I was lying and that he knew for certain I was lying because he hand delivered the pizza himself-- the only problem with his story is that a FEMALE delivered our pizza! I told him I had a picture and everything. When I informed him of this he said I was running a scam trying to get free pizza and not to come back to his restaurant. Personally, I just don't want someone I don't know digging through my food. No problem here with not going back to this business (if you can call it that). read more

Pizza Factory - Pizza Near Me - Fresno, California