Is there a lower score than one star? I live in Knoxville, TN and had the worst encounter I've ever experienced with this company. Deidra ,the manager, at 7504 clinton highway powell, TN, is the worst representative I've ever had the distaste of interacting with. To make things simple for times sake, I will explain her awful personality and even worse custumer service:
1. Our pizza was ordered at 8:14pm on 09/01 to be delivered at 11:30 PM. At 11:09 PM our pizza was said to be on it's way. We live less than 10 miles away. It took 42 minutes for our "pizza guy" to arrive.
2. There was no call of his arrival. As 2 defenseless girls in the house, we will not open the door to random cars outside. There was no effort made to contact us to let us know he was here or outside. It couldve been a robber or worse for all we know. ( The number was given to contact me, yet no contact was made. This us not the service I would excpect from pizza hut. It was an unmarked car, no uniform, no distingiable features. The only thing we could see was someone in a car in our driveway who made no effort to move. ) he was there less than a total of 25 seconds. For all we know,it couldve been a visitor for our neighbor, a lurker looking for good houses to rob, or worse. We had no right to answer the door without confirmation of this persons identity.
3. A few minutes later, we had to take the initiative to call Pizza Hut. The lady identified herself as deidra the manager and was extremely rude to me when I called back about this situation. She did not apologize but said I was at fault due to dogs barking. keep in mind, they are two small dogs (under 30lbs) behind a locked gate. I know I'm not the only house with dogs. And again, if this man was a threat, then these dogs are my only protection. Again, there was no contact made to say our pizza was here nor to put our dogs away. obviously we would have done so had he made contact about his arrival. There were three pizzas and three desserts in our order and it was very obvious that they cancelled the order to they could eat it in the back of the restaurant.
4. I am personally in customer service industry too and deidra was very fake (as in she said have a nice day in a VERY annoyed tone), unpleasant (did not offer a resolution for the situation nor apologized), and disrespectful (very short and crude responses). Im not one to complain and I know being calm will get you further than fighting. I used an even tone to explain the situation to deidra the manager and she, in a very condescending tone, told us that it was our fault. when we asked about a discount for the inconvienence, she said she could not do that. I'm sorry, but the customer is always right and clearly your driver did not follow protocol with reaching out to me. It is clear she can not handle a managerial status and needs either retraining or a demotion for her job and people skills.
5. On top of this, we were charged 6 times for food we never received during this order. We asked for a full refund.
As someone in the military, I know what it means to serve. This is unacceptable.
I would like this resolved. Feel free to contact me. read more