Food good, service not so good. The poor rating is because we were forgotten and took care of…read moreanother people first ( we were sitting first) it was Thursday at 5 pm , only two servers on the second floor, we had to go to their stand to ask for a server, also another thing they clean around the other tables like we were not there, I was afraid they were gonna drop something on my head or on our plates. We were serve water once, never again. Will I go back ? No

I ordered two pizzas on a busy day and they lost the deep dish pizza. the staff and management…read morewere overly apologetic and made it right by offering us a drink while we waited and then were given a gift card for the price of the entire order. It was nice to see a restaurant to go out of their way to make the experience better. Today we went back and had great service and food. They took what could have been a frustrating takeout into a great family experience. Thank you!!!

This is one of those places that feels frozen in time -- in a good way. The wood‑paneled coziness,…read morethe dim lighting, the slightly chaotic entryway where a host with a clipboard controls the fate of your evening... it all sets the tone for a meal that's equal parts ritual and indulgence. They push the Mediterranean Bread, and honestly, you should let them. It's enormous, blistered, fragrant, and arrives like a hot air balloon made of carbs. More importantly, it gives you something genuinely delicious to tear into while you wait for the pizza pot pies to emerge from whatever subterranean chamber they're baked in. It's both a starter and a survival tool. A reservation is non‑negotiable unless you enjoy contemplating your own mortality in a weekend crowd. The wait times can stretch so long you could starve to death before your name is called -- and the regulars will nod knowingly as they step around your skeleton. Plan ahead. The salads are comically oversized, the kind of portions that make you wonder if they're meant for a family of four or a single very determined marathon runner. But let's be honest: no one is here for lettuce. We're all here for the pizza pot pie, that molten, bread‑wrapped, cheese‑laden dome of joy that defies every attempt at categorization. It's not deep dish, it's not thin crust -- it's its own thing entirely, and that's the point. This is the place you bring out‑of‑town guests when you want to show them something uniquely Chicago without defaulting to the usual deep‑dish suspects. But it's also the place you come back to on your own, because once you've had that pizza pot pie, it lives rent‑free in your brain until you return.

Nice service. pizza pot pie is a unique take. takes 30 minutes but worth the wait…read more combo grinder was great. meditation bread was made to be shared.

I had about 24 hours in Chicago, and how can I visit Chicago without trying the Chicago Pizza? I…read morelooked on yelp for the closest pizza place to my hotel, and Giordano's came up. I got there and there was about 15 people in front of me in line. The hostess was really nice and because I was there by myself, she called up to the bar to see if there was any seats at the bar so I didn't have to wait. I found out that Chicago style pizza takes about 45 minutes to cook, but I was willing to wait. After about an hour I asked where the pizza was, and they said "we lost it". Although I was disappointed that I had waited so long , they were accommodating and apologetic, and took ownership, which I really respected and appreciated. They said they could get me another pizza quicker than 45 minutes, so in total I waited about an hour and a half. They asked me if there's any appetizers I wanted for free or drinks and because I didn't wanna fill up before my pizza and I had already had a salad , I declined. The pizza came out and it was absolutely delicious. Was it worth the wait? Because I didn't have anything else that evening for a while that I needed to do, it was worth it. If I had been in a rush, it would've been a different story. The hostess, the bartender/waiter and the manager were all very nice and attentive. I had a great time at the bar socializing with people from different parts of the country. I would definitely recommend Giordano's.

On my most recent visit to Chicago, I made a super late night stop into this location. Definitely…read morenot a good experience. I ordered to go, so I could trek back to my hotel to have a meal, so there was significant effort into getting there. Staff was indifferent and borderline rude. Yeah sure, it was 45 minutes prior to closing, but they were there to complete their shift. I won't rant on about how these youngsters suck at customer service, because we already know... On to the pizza which was HIGHLY disappointing. I got an extremely overpriced veggie pizza that lacked flavor and had a thick dry inedible crust. I've tasted frozen pizzas that tasted way better. If you can, ask a reputable source where to find a good pizza elsewhere. Save your time and money and avoid this mess.

Recently this place has been bought up by my friends and I had no idea! It's still so popular that…read moreyou have to be on top of getting reservations and it is difficult because it's a small space. After coming and being biased towards pizza I can see why it is constantly packed! Overall one of my favorite thin crust in the city. Amazing crunch and ingredients were tasty. You choose what to add to your pie and In terms of my favorite of the 3 I got were sausage + mushroom, hot honey + pepperoni, and italian beef. 9.2/10

This place feels casual and loud upbeat music blasting. It's super loud though, like you're…read morebasically shouting across the table. Service was fine, not super present but they did check in at the right times. The pizza is the star here. Easily one of the best crust textures I've had. Super thin, super crispy, and holds up without getting soggy. 9.7/10. The pepperoni + hot honey combo was perfect. The flavor was amazing and everything just worked together perfectly. 9.8/10. The Italian beef + giardiniera half was good too, more savory and heavier, but the meat had more of a pulled texture than actual than expected. 7.5/10. The seafood skillet didn't really land for me. It had too much wine flavor and the breadcrumbs got soggy fast. 4/10. Overall, come here for the pizza only. That's what makes this spot worth fighting for reservations.

Thin crust pizza was amazing sauce was sweet. Would eat it again and again service was great as…read morewell.

My FAVORITE pizza spot in the city. Tons of TVs so they're guaranteed to have on your game. I've…read morenever had to wait long either in person or for carry out. Their apps are honestly slept on!! Their buffalo wings deserve their own spotlight - huge, perfect spice, and it's making my mouth water just thinking about it! This time around we ordered the fried zucchini and while these were just as freaking good, don't let the vegetable in the name deter you away! Their classic thin crust pizza has that nice cracker crust and always leaves me wanting more. I've never had a bad time when I visited Michael's and I usually bring all my family or friends visiting from out of town to try the REAL pizza of Chicago!

This is not my first time here and I really like everything, the waiters are great, the food is…read morealso great, even when there are a lot of people the orders are brought very quickly. Although it is not surprising that there is such a large influx of people in such a place Oh my god and also the atmosphere, just wonderful there are no words

Pretty good pizza. Visited Chicago and thought we'd pick up a box. As a New Yorker, just not into…read moredeep dish but still wanted to try some famous Chicago style pizza. Picked up the Rita. Was ready in 15 minutes and overall, pretty good. I'd come back and try again for sure!

Zarella is one of Chicago's newest hot spots for tavern pizza. If you're a fan of thin crust pizza,…read morethey have what you're looking for. We stopped by on a Thursday afternoon, and were seated immediately and a two-top. The wait staff was attentive and checked on us the entire meal. The interior was subdued and basic. We ordered a pizza some pasta, and calamari. Everything tasted great. Not at any point was the food greasy or heavy. The calimari was crispy on the outside. The pizza was crispy all throughout. The pasta was perfectly al dente. Overall, a great experience and a good representation of what Chicago has to offer.

Food: The kale Caesar salad was absolutely massive, a way bigger portion than I expected and worth…read morethe price! It definitely feeds at least a party of 4, but there were only two of us so we took the rest to go. It's seasoned well and had a nice, satisfying crunch in every bite. For the star of the meal we had the tavern style carbonara pizza. Absolute cinema. We added hot honey on top (though it was $3 for about a 2oz bottle) and the flavors all came together perfectly!! I didn't think we'd be finishing it but I was dead wrong. Since they are tavern cut they went down fast like chips, but needless to say I ate 3/4 of it and enjoyed every bite. Service: The host was amazing, we arrived about 15 minutes early but they were glad to seat us and we appreciated that. Ambiance: It was a little cold in there where we were sitting, so it made our food (as well as ourselves) get cold a little quickly, but like I said it was still good regardless. The AC was blowing directly at our table so maybe bring a jacket. Overall great restaurant, I would come back again to try the other pizzas and items!

FYI they stop selling pizza by the slices after 4pm…read more I only got to try their windy sunrise pie and it was SO good. I loved the flavor combo and the thin crispy texture was great. Really wished I had time to try their other flavors as well. This place has been living rent free in my mind

Really, really tasty food, but a bit overpriced for the pizza…read more The cheese curds were delicious and the small order was perfect as an app for 2. Both the garlic aioli and red sauce were perfect and the right amount to also be able to dip our pizza crust in. The hot honey pepperoni was excellent. It was not spicy, and the perfect amount of sweet. The fresh basil was a great touch and the ricotta made it pretty to boot.