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    Pollo Tropical

    1.6 (50 reviews)
    Open 10:30 am - 12:00 AM (Next day)

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    POLLO TROPICAL ATMOSPHERE

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    Slop Sandwich
    Candie S.

    This is the garbage, the slop you get at Pollo Tropical, the manager should be fired as well as staff. The franchisor should lose his/her franchise. How does Pollo Tropical corporate ignore the multiple bad reviews and allow this slop to be served. I wouldnt feed this to a dog! Gave them a second shot, the order was wrong had to go back. No english no service no quality checks in place. Very dumb people working there but they want $15 an hour. No thanks.

    2 breast meal
    Karina L.

    Went by to get some dinner got 2 breast meals with double salad and this is what they gave me 2 small breasts the size of the bread cold, hard and dry terrible! Do not recommend going to this place ! Terrible I can make better chicken myself $22 for 2 meals my child can make better than them. 0 stars employees can care less about your food

    Burnt edges on crispy chicken, bottom was worse
    Leonor D.

    This is the worst Pollo I've ever been to, hands down. I've gone multiple times and every time I've had bad experiences, so this will be the last time. When we got there the line was so long that I felt like something was going on, but we were pretty hungry so we decided to wait rather than drive around looking for somewhere else. Pretty much everyone in front of us was told to park or left, the line was super slow and it about 30 minutes to get our food, which I could have understood if they weren't also screwing up every order they were making. There were three people at the front door with their orders getting them fixed, and at least one person who had to also go with the receipt because they charged them incorrectly. My partner parked and after waiting for a while, had to go up to the front door to even get our food. The chicken was close enough to burnt that it tasted like it, on top of the fact that the cheesy yuca bites were fried in the oddest way I've ever seen. I don't like leaving bad reviews especially because it's a fast food place, food service gets crazy and people work hard. It's been enough times though that something like this has happened that it's worth it to leave the review to deter people from going to this location and experiencing this. I can 100% say every time we've gone here it's been like this. If you like Pollo, go to another one. This one isn't worth the hassle. I hope it doesn't stay that way but I'm not gonna take the chance to see if it improves.

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    8 years ago

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    Review Highlights - Pollo Tropical

    Pollo is the healthier version of fast food I always do drive thru when I come to this locAtion.

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    Pollo Tropical

    Pollo Tropical

    2.0
    (132 reviews)
    2.6 mi
    $

    Today I visited the Pollo Tropical drive-thru and had a very unpleasant experience. I ordered a…read morefamily meal and separately asked to purchase chicken breasts by themselves. Instead of simply clarifying the order, the manager accused me of confusing the staff. I clearly explained that I wanted, I was so frustrated that I ended with two number 9 meals and one family meal totaling $40.97, but the manager continued with a rude attitude at the window. The order was not complicated, yet the interaction became unnecessarily difficult. Unfortunately, the customer service at this location has really gone downhill. To top it off the chickens were burned.

    P.T.'s lounge.... I…read moreremember back in the 90's when I was a young freshman at "The U" there used to be one of these on 27th Avenue and US 1 near the metrorail station. I would indulge in the BBQ sauce and soda. So one would think that being focused on fitness this might not be the first stop to eat at. But when working out nearby with my friend, this was one of the few places in Miami Lakes that was a) open later, b) less indulgent than a full service restaurant and c) I could come in sweaty after running. I ordered & enjoyed their small tropichop with brown rice, extra grilled chicken, black beans & sweet peppers. The ingredients tasted pretty fresh, and hit the spot. Compared to the other "paint by the numbers" kind of places, they didn't have pita bread so yeah less carbs. Why the lounge reference at the beginning? Well at least this Pollo Tropical in Miami Lakes had a TV in the corner showing a basketball game.

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    Maduros (sweet plantains)

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    Maduros (sweet plantains)

    Pollo Tropical - latin - Updated August 2026

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