Good service. The food today was better than ever. We ordered family meal chicken with rice and black beans. Chicken was delicious and juicy. read more

I think this was one of the first Pollo Tropical in Miami, opening around the time when I was at The U. Back, then it felt like fancy dining for a starving college student! Through the years I've stopped by on and off if I was hungry and in the area, such as last night after a work meeting in the area. The decor looks slightly different from back in the 90s and my cashier was actually pretty friendly and helpful. I ordered the half grill chicken with black beans and rice as well as the roll. Plus I paid extra for the sweet fried plantains since apparently this is a premium side. I'm old enough to remember when it was a regular side and didn't have an upcharge. For my sauce, I got the guava bbq one. All in all it was pretty tasty and hit the spot. However, there are a couple of things that could be better. In my case, I brought it up at the store and they resolved it, but I shouldn't have to be QCing my dinner. For example, the black beans that were included in the combo the little pot was not completely full. It was actually closer to halfway. I had to raise this to the server and it was resolved. Then I sit down to enjoy my guava sauce and one of the packets was with barely any sauce. Again, I got up , mention it, and it was resolved, but again those are a little annoyances. Also going to the bathroom, I felt like the president. Not because the toilet is gold plated , but because of the digital lock. It felt like going into the situation room during DEFCON one. One employee gave me apparently the wrong code then by the time the cashier rectified it the electronic lock had timed out and had to reset it. read more

Pollo Tropical - Last nights dinner - Fast Food Near Me - Miami, Florida

We used to love Pollo Tropical and it was our go to place for carry out. Lately the chicken is dry and over-cooked, the black beans are runny and tasteless, and the rice is hard. No longer a fan. The prices have gone up and the quality way down. read more

If you are ordering catering be mindful that the delivery will be extremely late. The food is awesome and price incredible. I had to follow up multiple times hours in advance about my food, despite efforts it was late by 40 mins which affected the event we had planned. Just putting this review as a note to be mindful of when you order catering and also for service improvement. read more

The last time I checked the name of this place was pollo tropical, so where is the pollo?!. I specifically mentioned that the last two times that I ordered this tropi chop which is the chicken and avocado tropi chop. The avocado was past its prime and dark. In other words. It wasn't fresh. I requested nicely to have fresh avocado. But then they serve me a Tropi chop with four or five scarce pieces of chicken. This is totally unacceptable. I now have to open the bag and check everything that I ordered from this establishment. read more

Pollo Tropical - Chicken tropi chop with hardly any chicken - Fast Food Near Me - Miami, Florida

You'd think if they close at midnight coming in at 11:29 would be fine but Yeshua thought it wasn't since he looked at us with borderline disgust. He decided to throw my sauces on the table, and made numerous comments regarding how we "came just in the nick of time" and ended off our service with a "see you at a later time again I guess". He kept rolling his eyes as we ordered and had an overall shitty attitude. I asked for NO BEANS and my order came with a surplus of bean. Corporate, if you're reading this, put Yeshua on a probation plan...for the sake of Pollo Tropical on 27th ave and US1's reputation. read more

The food was good, but the service at the one on Coral Way 33175, is less than optimal. I expressly asked for raw onions. I was going through the drive-thru and again asked at the window to make sure they put in the raw onions. They ignored me and put in the cooked onions which I hate! Their food is generally good, particularly the TropiChops, but they always screw up something on the order! read more

Que mal servicio por la señora de caja Maribel R del dia de hoy horario 5:06 pm atiende totalmente pedante , todo dice que no se puede que no puede agregar salsa que todo se lo pida a la señoritas que entregan la comida , pero la señora muy despota no tiene manera de recibir al cliente por parte de ella no hay cordialidad , la señoraa de la línea muy coordínal y atenta read more

This has the worst service of any Pollo Tropical. Fire the manager. We live around the corner so order all the time because the food is good and reasonable for Coconut Grove. They NEVER speak English. The order is never on time. They ignore you. Then you give them your name. They see you waiting but don't bother to check while you're sitting there. This place really needs new management. read more

Not sure why I even return to this location. On multiple occasions, including today, they have failed to give me my complete order in the drive-thru. The food is at least warm when I receive it, however they never put the cilantro avocado sauce on the cilantro avocado tropi chop.... Doesn't make sense why I would need to order the sauce separately and then not receive it anyway. read more

Your grilled chicken recipe is delish -- but you need to spend some considerable time, attention and resources to your employees and their training. 1. Your personnel, especially your cashiers, should be well versed with the full extent of your menu and it's offerings. Looking for the answer in the screen is not always the optimal choice. 2. Listening means you do so intently and that you repeat the order back to the customer before you ring it up and charge it. 3. Your POS machines have ghosts in them -- chip doesn't work, sliding function doesn't work, the tap feature works from time to time. The one saving Grace to this location: walking in and ordering is way faster than the drive-thru. read more

Pollo Tropical - The counter - Fast Food Near Me - Miami, Florida

I gave two stars for the plantains, those were good. Unfortunately everything else was just ok or not good. The oder was wrong, the chicken was dry, even the dark meat, which I didn't know was possible. The beef looked and tasted like jerky, also very dry. Maybe it was just an off day. read more

Food is good but everytime I order pickup the staff does not help whatsoever, they are always looking over the lines but nobody ever actually comes up to the counter which the managers needs lessons as well. They really need better service for pick up services, I've waited for over 20 minutes for my food that's sitting by the pickup area and nobody bagged my food and we asked for it to be remade and the staff doesnt even understand? read more

Me gusta su comida caribeña. Bien cocido. El pollo con maduritos y arroz y fijoles es perfecta combinación. read more

Pollo Tropical - Side corn - Fast Food Near Me - Miami, Florida

My partner has been raving about this fast food chain and it was pretty good. It is a good portion of food and it comes out fast. Only con is that the server charged us for a platter of plantains even though we didn't order them. Cant really complain though, we happily ate them. The meat was average taste and again it was a good portion of meat. The black beans, meat, rice, and plantains will fill you up! read more

Call is definitely a place that I like to go to for quick, classic Latin fast food. The problem is when I go to Pollo tropical they always mess up the order and sometimes it seems like it's on purpose. I clearly ordered and it was reiterated two times Brown And chicken and that is it, nothing else. So when I get my order it is chicken, brown rice, corn, tomatoes and onions. read more

la verdad q por el precio la comida está bien. aunque el 4 leche, nada q ver con el 3 leches q usualmente ellos vendían . el servicio está ok. el ambiente muy frío, el viejo ambiente era más acogedor , más familiar. definitivamente si puede gastarse unos dólares más , me iría a otro restaurant de comida rápida. read more

Since when an $8 tropichop is served as the same size as the kids one. Literally one scoop of rice and three tiny pieces of chicken. What a rip off. I agree with all the negative reviews. read more

Unprofessional staff behind that counter rice is not well cooked and avocado not sliced. I took my order to go but I'm eating outside the restaurant and look at this big chunck. read more

Pollo Tropical - Fast Food Near Me - Miami, Florida

This Pollo Tropical is good for both eating in and driving through to get your order. What's there not to like about this place? It's generally a delicious healthy fast food place that has a lot of different options to choose from. If I were you I'd get the tropichop bowls since there's a thousand different ways you can make one. I usually get drive thru on the way to work. The meals can be healthy if you'd like and they're also very reasonably priced. The amount of food you get for what you pay is great. I have pictures of the many different varieties of tropichop bowls I order here so those will be explained below in the pictures. The only reason this place doesn't get a five star is they are slow even when business is slow. Plan on waiting for a while in the drive thru and also inside even when it's not busy. Staff is really slow for whatever reason. I stopped getting the peppers on my tropichop bowls because out of nowhere one week they started putting way too much garlic in them which has ruined that topping. Other than that you can never go wrong with a Pollo Tropical so try it for yourself! read more

See all

Good staff but the one of the worst food, I've ever eaten. Just taste it to understand how bad it is.

People here working to slow, they don't really care about you.. I do not recommend. Other locations much better, faster and nicer. read more

Pollo Tropical - Slow women - Fast Food Near Me - Miami, Florida

This honestly has to be the worst pollo tropical in all of Miami. Horrible, waited an hour in the drive thru for my food only for them to tell me that they are out. El manager es un eplotado. He got anger management issue. Got mad at the drive thru girl because the kitchen was backed up. The food was okay, but it wasn't even what I asked for. Told me they didn't have regular shrimp but they had shrimp ceviche and then were like oh no we don't have shrimp ceviche either. I dont understand, they couldn't make up there mind. And they were out of chicken. Like what's the point just close down the restaurant at that point. I do not recommend this pollo tropical, simply awful. read more

The food here is delicious, and the service is good, but the drive thrugh line takes FOREVER! Out of all fast food restaurants, this is definitely the SLOWEST. If they would figure out how to speed it up, we would eat from here all the time. I hate waiting 20+ minutes in a drive thrugh. read more

See all

Bought two meals one for lunch and the other for dinner . For lunch I had the imposible ground beef wrap and it was huge . I could not finish it ,it was very yummy. For dinner I had the the vegan tropical chop with choice of white or brown rice with peppers onion black beans and tomato all very tasty and not over powering in spice like some other places . Service was fast and good .parking a little tuff because it's so busy. Also both meals were ten and change. read more

This Pollo was significantly better than other locations that I've dined from. I came here around lunch time, and the restaurant was relatively peaceful and quiet. Upon walking in, the building is noticeably new and well kept; it was not dirty at all. The cashier spoke to us in English and Spanish, which is helpful for those who may have a language barrier. Our food came out within minutes; I grabbed my receipt and didn't even sit down yet, and my food was ready. I ordered the half chicken platter with two sides, which costs around $8, and is very largely portioned. The platter was able to satisfy my stomach for two meals! I would highly recommend their steamed yuca, which has just enough flavor and is not dry. The chicken was well seasoned, but I found the breast to be very dry, while the drumstick and wing was juicy and tasty. In combination with their sauce bar, the food tastes amazing. I highly recommend the cilantro sauce! Despite some minor issues, this Pollo is quick and affordable. read more

Pollo Tropical - Half Chicken, Yellow Rice with Vegetables & Steamed Yuca - Fast Food Near Me - Miami, Florida

Ordered a lot! Online and was ready when I arrived. No idea if I could just walk up or wait in the long line but I finally just went to the counter and asked. Super fast & easy. Some food was big and great while other dishes were smaller than we thought they'd be and just ok. Didn't get some items the dishes were supposed to come with as well. read more

Pollo Tropical takes fast food to a whole new level. I am not typically a fan of fast food but I love this place. It is the best place to go if I want something quick, easy, and delicious. The staff is always very pleasant and hard working. I have never had something from here that I didn't like, everything is just always so good! This is the perfect place to bring guest from out of town to because Pollo Tropical is a "Florida staple." If you are just in Miami for vacation and you want some Latin food then look no further. I definitely recommend giving Pollo Tropical a try! read more

Pollo Tropical - Chicken Quesadilla Wrap - Fast Food Near Me - Miami, Florida

I've gotten food from here a few times, and it was fine. Today at 9:10, I waited almost 20 minutes in the drive thru while the took every order ahead of me only for the drive thru attendant to mumble at me to wait. After another five minutes, he tells me that they are closing the drive through for an hour and to come inside. I left. Clearly, they were having too good a day and they didn't need our business. read more

BEWARE! This Pollo Tropical always always leaves something out of your order...Besides being more expensive than other I have gone to, they cheat you out of your items in your order.. CHECK YOUR ORDER BEFORE YOU LEAVE THE LINE. Their staff is very incompetent and by the looks so is their Management!!! read more

I have never been at this pollo tropical when the drive through has been efficient. They can be making so much more money. But we'll what do I know. Maybe is not intended to make money. Never been less than 30 minutes in line at the drive through. Should be call something else, but you are not getting to drive, park and wait. read more

Great service and the food are delicious. The flavor of the salsa is refreshing on the food. Also the restaurant is cleaned and good spot to eating and seating with your family. I come back again. read more

I went to pollo today And I have an amazing experience with my service, the staff was very helpful and polite , !!!! read more

Poor customer service and long lines... while waiting for my food and after having an issue with the order myself I witnessed 3 separate customer complaints, problems with orders, refreshments and poor service. I will not come back to This restaurant or any other Pollo. This chain restaurant has changed over the years and is not like it was before. The portions are much smaller that they used to. The quality of the food is okay, the restaurant was in fair condition but unkept and not cleaned. The kitchen you can see in disarray and unkept, food on the floors and spills everywhere. Will not recommend this store. read more

This location is consistently horrible, for a while now. Undercooked and stale food regularly. This place needs corporate intervention immediately. This pollo tropical is trash read more

I don't even know how to express how it feels to see in your food when you've already eaten more than half. Will not be coming back to this place like? read more

Pollo Tropical - I'm disgusted. - Fast Food Near Me - Miami, Florida

This location has NEVER gotten an order right! And when you call them at both the store number and the online ordering number they don't pick up! Ordered delivery here for my work today $80+ in food and all my drinks, sauces and dessert was missing. I just want to be refunded for the things that they forgot but they won't even pick up the phone. Disgusting and sad. Who wants to eat dry rice with not one sauce?! Someone please contact me. It's insane how i can't get a hold of anyone to help solve this issue. read more

A disappointing experience. Chicken and pork tasted fine, as they should. But when I order a side of black beans, I don't want a sad watery excuse. This is an obvious attempt y management to sell more water than food. Out of 10 amazing sauces they supposedly had to offer, NINE were out of stock. Complete failure on the part of management trying to get a cost-control bonus. And they gave me a crumpled pile of bathroom towels in place of napkins. And finally, employees that just give me an arrogant DGAF stare when I complained. Sad, disappointing, and pathetic. You just created a loyal Chicken Kitchen customer. read more

See all

que excelente servicio y la comida muy deliciosa y un ambiente agradable y muy limpia

I have fond memories of Pollo Tropical from my college days ages ago, and boy has the place changed. Of course, I know that this is only one location, but it's the 3rd one that we attempted to eat at after walking out of previous locations due to long, unmoving lines. I ordered the wings with fries, and my boyfriend ordered the grilled chicken breasts with fries. Our order took about 20 minutes to be served because of the obvious chaos and lack of organization. The food tasted delicious, but while my wings were nice and hot, my boyfriend's chicken breasts were cold. I did mention it to them, and they were kind enough to replace them, but the new chicken was equally cold. I don't see any reason to return again... read more